Please Check Your Survey/Inbox!
Greetings, Naro Video supporters!
A few weeks ago we sent out a survey to get information (shipping address, tshirt sizes, bundle info, authorized pick-ups) from all of our backers. We have received most of them!
But we are still waiting on some surveys. We have tried to personally email every backer to get the information we need but still haven't received some responses. We cannot guarantee when your item will be delivered/ready for pick-up if you do not respond to our request for information! This is especially important for tshirts and orders that have to be shipped!
We are aware that some people did fill out the survey but Kickstarter tells us it hasn't been sent back. We've told Kickstarter about this problem. If you received an email from us even though you filled out the survey, it means we have not been able to see your response and need you to respond to our direct email. Sorry for the inconvenience.
Please check your inbox for emails from Kickstarter and firstname.lastname@example.org and respond to us ASAP!
We will notify everyone when your reward items are ready for pick-up/delivery, we are still on schedule for December! Thank you again for your wonderful, generous, and continued support!