I hope you’re having an awesome summer enjoying life outdoors!
A HUGE thank you to all those who supported us this summer so far with the Guaranteed Shipping options. I’m happy to say we’ve delivered on sending over 5,500 Coolests to you all last month and we’re excited to see your posts as you received your Coolest.
Also, a great big thanks for the wonderful social media images and stories you’ve posted enjoying your Coolest.
We love seeing these and it’s been a big help and inspiration for us! Thank you so much.
As we’ve communicated before, we continue to ship as we can following our plan. In the last month we introduced the Coolest in a national chain, numerous Outdoor, Hardware, Camping, Marine, and BBQ shops, and brought on sales rep groups to manage that process; and hustle for the upcoming tailgate season. While this is good news, we've found the retail shipment, invoice, payment terms, etc make it tough to predict precisely how many units we can ship this month, however we’ll keep shipping as we are able and share those numbers October 1st after we close out the summer season.
The faster we can place more Coolest Coolers in more retail stores the faster we can generate the revenue to ship even more Rewards to more Backers. Thanks for your patience in that process as retailers figure out their seasons and we jump into tailgate season.
Separately, if you are still waiting on your Coolest rewards and are looking for a faster shipping option you can add your name to the waitlist for the next Guaranteed Shipping option. Or, if you happen to know someone who wants to purchase a Coolest you can share your unique Refer-A-Friend code and we can ship your Coolest Reward as well. Your unique code and full details can be found in the email we shared with you July 7th (subject: Your Coolest Cooler) or by emailing firstname.lastname@example.org. Review the July 7th and previous updates for more info.
IF YOU ALREADY HAVE YOUR COOLEST:
On the back of your Coolest (under the handle) is your unique Hook-Up Code.
Share your code with friends, family and thirsty strangers on the beach!
1. They get Hooked Up with a $25 discount on their Coolest and free shipping
2. You get Hooked Up with a $25 credit for Coolest Accessories and Swag
3. Help remaining Backers get closer to being fulfilled!
We’ll have more info to share with you October 1st. As always, enjoy your summer and thanks for your support!
I hope everyone is having a great summer so far, and I’m pleased to announce that as of last Friday all 5,000+ Coolest shipped out to those folks who chose to participate in our last Guaranteed Shipping option. We also shipped over 500 Backer units last month made possible by June sales. Next update will be on or before August 12 so we can run the numbers on July sales and share the expected shipping quantities for this month.
Big thanks to all of you with your Coolest who are making time to get outside with family and friends and are sharing great photos and fun with us at #lifesbetteroutside. More awareness means more sales, and more sales means more Backer rewards we can ship!
I’m happy to announce that we successfully shipped all 10,400 Coolest Coolers as promised to those Backers who opted for the $97 option… just in time for the 4th of July weekend!
We are so grateful to each and every one of you who believed in us and were able to help fund the balance of the cost to get your Coolest made and shipped this month.
As you saw from our earlier updates, we launched this $97 option as a way to help speed up the delivery, cover the actual cost of the Coolest, and provide a guaranteed ship-by date for Backers who were interested in participating.
There was a lot of speculation on why we needed more money to ship every Coolest Reward. In previous updates, we explained why.
For those who haven’t kept up with the updates, the bottom line is this:
WE MADE ONE HELL OF A COOLER
The Coolest cost way more to make and ship than we asked people to pledge. So we had a choice after the campaign: cut corners and make a crappy product just to ship “something,” or stick to our vision and make what we said we would.
The good news is that those with their Coolest are agreeing that all the effort was worth it. The Coolest is extremely high-quality construction, which means the hinges won’t ever fall off, it will keep ice cold for 4-5 days, and you and three buddies (with good balance) could stand on top of it all day long.
We succeeded in making the blender crush ice like a beast. The speaker is loud and sounds awesome. And all the other features—from the big-ass wheels, stainless hardware, ninja-sharp knife, and everything else you loved about this idea when we launched almost two years ago—were made with a commitment to quality above all else.
The Coolest Cooler has been delivered to tens of thousands of people, and it is awesome.
But don’t just take this update as proof, just ask those who are lucky enough to have theirs already and read the real reviews below.
Yes, the Coolest Cooler you loved from the video exists and we’re still working every day to get everyone theirs as soon as we can, following the plan we told you about in our previous update.
Yes, it’s taken too long and for that I’m very sorry. But that’s a risk of the invention process. For us, it simply cost more to make and ship than we forecast and set our pledge amounts to.
Months after the campaign closed and we finalized engineering designs, it eventually became clear the final cost was way way more than backers had pledged. Should we have written off all that work and gone back to the drawing board to cut corners, and shipped something cheap that would ‘maximize profits’ but ultimately disappoint everyone by not being "The Coolest”?
Some people still don't understand or agree with the decisions we’ve made.
But ultimately, would you rather wait for the Coolest Cooler you imagined and we promised, or have some cheap crappy substitute ship on time?
We chose quality, even though that has meant a longer and tougher road forward for all.
A late product is only late until it ships; but a crappy product is crappy until the end of time. We’re committed to making what you supported, not some cheaper knockoff. And we did.
I’m very sorry not everyone has their Coolest Coolers by now, but we’re trying our hardest of to speed up the process.
If you are still waiting on your Coolest, I’m happy to say that from the sales last month we’ll be able to ship 500 Coolest Rewards to backers in the month of July. This is just the beginning for us, and we hope to more than double that number next month with your support. Please stay tuned for a personal email from us later today outlining details of the Three Paths Forward to get you your Reward, so you can decide which one fits you best.
If you’re among the tens of thousands of backers who received your Coolest, keep an eye out this Thursday for an email outlining what you can do to help your fellow backers get theirs faster.
Thanks again for all of those who participated in the Option $97 program. I’m happy we could get your Coolest to you in time for some 4th of July fun. Thank you again for your faith in us and enjoy your Coolest this summer!
When you open the box and take your Coolest outside with your family and friends, please share your fun with all of us at #LifesBetterOutside. Your joy is a big part of what keeps us all going as we work our butts off to get every last Backer their Coolest.
Here’s this week’s shipping progress update.
So far this month we've shipped approximately 5,100 units in every color from our recent $97 expedited shipping option. In general, we're working from East to West coast to account for delivery times from Portland, and give the best chance that all are received in time for the 4th of July.
Our UPS hubs are shown the map below, and when a semi load with your Coolest arrives at one of these distribution centers you’ll receive your notification from UPS. Most of the units currently en route are destined for our backers in the East/South Coast regions. Next week we'll be targeting shipments to the Midwest and Texas/SoCal regions. Backers in the Pacific NW region will follow quickly afterwards.