Hey Coolest Backers,
Julie, Farrah and Blake are our Coolest team members responsible for answering support emails and messages, and lately this is what many look like:
“When the hell am I going to get my damn Coolest?! You’ve been sitting on all our money for over a year and all you keep saying is it’s coming. I’m getting REAL impatient and if I don’t have it in time for (X) I’m going to post a video on Facebook and YouTube warning everyone the truth about this SCAM!
Ahhhh… we hear you. Waiting for your Coolest sucks, especially with these hot weekends, planned family trips, and summer slipping away. We’d all love to take our Coolest out this weekend and enjoy it with our friends and families, but right now no one even knows when they can hope to get it.
I promise we are not off yachting it up somewhere, rather we are still laser focused on getting your Coolest to you as fast and as perfect as possible. Part of what makes backing something on Kickstarter different than just buying it somewhere is experiencing the journey from idea to real life product. It’s been an AMAZING journey, but hey - at the end of a long journey, everyone still wants to know, “Are we there yet?!.”
Some of our earliest Coolest backers get to pick up their Coolest TODAY at a celebration we’re hosting in Portland, while the last backer units may not show up until November. This update will give you an idea of where you might fall in that range and why we aren't promising a precise date.
SHIPPING BIG PICTURE:
The Coolest does not fit in an envelope. Forever stamps won't work, and still no damn transporters…this is how Coolest Coolers are getting made and getting to you:
Colors: We are making 2000 of each color Coolest first so we can make sure there are no issues matching the knifes, plates and corkscrews with the Coolest body. Then we'll be making one color every week or so (orange/green/blue) as it takes over twelve hours to shut down, clean and switch from one color to another in the blow molding machine.
Ocean Transit: 410 Coolests can fit in a 40' container and it takes 18 days to ship containers to the port of Tacoma, then another 2-3 days to offload and get to our warehouse in Portland. Typhoons, peak season traffic, or another labor disputes could add delays but so far, so good.
U.S. shipping: In Portland we add the speaker and any extra items, then put on a UPS label. Next we load 500 Coolest into a semi truck or train to head to one of six UPS distribution centers. Loading time is 1-2 days and transit time is 2-6 days depending on geography.
Last mile: Once your Coolest arrives at the UPS distribution center, our friends in brown will send you an email alert with tracking number and zip it off to your home at last (2-4 days).
IMPORTANT: Each week as each new color comes in, our Logistic/Fulfillment partners get to decide which truckfull of which Coolest go to which zone in what order based on our overall instructions to ship as many as possible to those who ordered earliest.
Manufacturing start-up: Even a Ferrari takes some time to go from zero to 100, but we're apparently more like a luxury motorhome. When we shipped our first batch of Coolests, we were told by our factory that we’d be making 800/day within 3 weeks. Then one day no units were made because the chromed logos didn't show up and they need to be attached before the foaming process. After that, one of the molds got damaged and had to be repaired so zero were made for eight days. I dropped everything and flew back overseas and after a huge team effort I’m happy to say we will finally be at 800 Coolests per day this Monday, with room still for more ramp-up.
Manufacturing next: Over 3,000 Coolests have left the factory so far. We expect 3,000+ more next week alone, then close to 5,000 or more each week to come. As we mentioned in the last update, at this rate we’re pushing to get the final Kickstarter Coolest shipped from our factory by the end of October. But with 25+ days of travel that likely puts us into November for the last of you. We are also still looking at investing in more tooling that could more than double our numbers, but the timing is still a big unknown.
Ballpark: The easiest way to estimate your expected delivery day is to assume that the first 10k backers should see their Coolest between today and the end of September, backers 10,001 - 40,000 in October, then 40,001- 62,000 in November, BUT it’s not so easy. There are more Blue Moon orders than Margarita for example, so how many of which color comes in each week, combined with which UPS zones get shipped to each week, will also factor in the equation.
Being polite to Julie, Farrah and Blake couldn’t hurt either. ;)
We love hearing everyone’s enthusiasm for the Coolest, and we remember every day that it was your support that made this all possible in the first place. We’re really SO CLOSE everyone – just a little longer and you’ll have your very own Coolest to enjoy soon!