Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
Since it's clear the backers that haven't received their 2 years ago coolest cooler, not so cool now cooler, never will, how about this. How about you sell whatever intellectual property rights you might still possess in this ill-fated adventure and either have the buyer send the remaining backers a cooler as we were promised, or simply refund our money?
If you think about it, you, and only you, are responsible for the situation so many of us are in. You failed to follow the number one rule in manufacturing; settle on a design, lock it down, and sell it. Save revisions for version 2 or 3 or whatever. You made so many ‘improvements’ that you ended up losing sight of our shared goal, a Coolest Cooler.
Sell the company, if there is such a thing, take a loss, whatever. Make it right. And if you go to jail with the DOJ investigation you go to jail. At least you’ll go with a clear conscience if that’s something that matters to you.
can we get a refund?
2 years and still waiting. Randy, you have given so many excuses and asked us to be patience. Every month they only notification I receive is: continue waiting. By the time I receive this It will be obsolete already.
Hey Ryan, how does it feel to work with someone who is so shady, goes against their promise, and gives you misinformation all the time? Now you know how so many of your backers feel. Once again though, it's never your fault.
Someone should start a GoFundMe account to pay back all of the backers that got sucker-punched. Total amount needed to be raised $15M.
I wonder how many of Ryan's personal friends are still waiting for their cooler. You already know the answer...as do I.
And why would I opt for corporate labeling of a cooler that will never arrive? I don't want my boss pissed me. My wife already hates that I wasted our money on this.
Contemplation time. Do I sit by passively waiting for a product I will never get, or do I mount an internet poor business practice shaming campaign? I just wish I was only out the $185, but I requested an extra battery (because I am stupid) and an extra speaker (because...party pairing). I am down over $300 for 1 cooler that I will never receive. I think I might opt for the public Ryan shaming option. We shall see how I feel after lunch. I hate it when I am hangry.
So Amazon now has blue and green available, and previously they only had orange. I wonder who sold them those? Considering Amazon is 'the worst company to work with', it couldn't possibly be Ryan Grepper could it? I can't imagine the incredible duress one must be under to get into bed once again with a company that so totally screwed you over and threatened to 'burn you to the ground'. Oh wait, I can imagine. Let's just say you're a pathological liar and you're also being investigated by the ODOJ, who's also aware of the terms by which you promoted your product on Kickstarter, which stated that you had to EITHER deliver a product or refund the money. (The terms have changed since.). Sooooo...you have two choices. Keep selling your coolers to anyone that can offer you cash and maybe, just maybe, you'll raise enough to refund all these angry backers (myself included) and keep your ass out of prison. Or option B, keep selling them until no one will buy them anymore, use the cash to move to Mexico, and change your name. I'm betting on Option B :)
I was one of the first backers...updated the speakers..and still nothing. Cant even get a response for a refund. Good, well bad, learning experience. I am a huge backer and this is the ONLY porjected that stiffed its backers. I cant even pay 100.00 extra shipping for it. Uncoolest cooler!
I got mine and love it. It's awesome and works great. We liked it so much we bought a 2nd one on Amazon. I am glad this product was made.
Dilemma time, do I buy a Coolest on Amazon for $175 and possibly end up with two in future or do I pay up the $100 next time we have a guaranteed shipping offer. As I don't think I have much of a chance of getting mine via the standard process in the future given that I am an international backer.
Around Oct 6th the DOJ announced they were investigating Coolest Cooler. Around that same time Amazon starting dropping the price of coolers and has continued to keep lowering the price. Coincidence? I don't think so. I bet Amazon wants these coolers gone even at a loss to rid themselves of the DOJ burden and its association with Coolest. As a result, Amazon has destroyed the retail market price point. It's over folks. Grepper can't try anymore cash grabs from backers because the coolers are $175 on Amazon. I'll consider my pledge money well spent as an entry fee to watch the coolest sh*t house go up in flames. It's going to be a great show...congressional investigation? New crowd funding regulations? Grepper publicly shamed and financially destroyed? Jail time? Get your popcorn out!
Hey, LOVE feeling ripped off by this con job. I live in hope that maybe I didn't actually throw away the money to support this Kickstarter 2 years ago, but I doubt it.
Next project for Ryan and team: Snake Oil.
I'm so sick of waiting for this damn thing. Excuse after excuse!! I've been more than patient and now I could have just waited and gotten one on Amazon or even at Bass Pro Shops for $175!!! I paid that as a backer, plus extra money for an additional battery. None of which I expect to ever see. I'm not rich. That's money I spent to get a superior product. Turns out it's a "pie in the sky."
I got a good laugh out of the co-branding joke... LMAO.... If amazon is taking a loss getting rid of their year+ old supply of coolers at such a low price.... Its over! Anybody still wanting a cooler had better take advantage of the loss Amazon is taking... although we might see 150 before they start to move fast enough to get them out of their way.
I'm sorry to my 3 friends I talked into funding this on Kickstarter. Ryan, you should be ashamed and flogged. You have totally let your backers down and your complete BS reasons are TIRED. Your justifications are so ridiculous. Stop with your lame lying excuses "Be respectful and considerate"? Is your BS respectful? No! Kickstarter has to own some of this too. I will never pledge on the wonderful idea of crowd funding on Kickstarter and you are both the poster children for why nobody should. Hope you sleep well. CROOKS!
$174.99 and your going to tell me Amazon is taking a loss on this? What did Amazon pay for these? Can you tell me Coolest how this is possible? Is it to "Bury" you?
Co-Branding; Is this a joke? Why would anyone advertise their brand on a phantom product?
I'd like to have one made up with a kickstarter logo on it. "We're excited to announce our new Coolest co-branding option. Your name, logo or custom image on a brushed stainless faceplate front and center on the most fun-filled and innovative cooler around." Ha. good luck.
After I scrolled down to read more posts I read that on Amazon you can get the Coolest for $175. Unbelievable.
List Price: $399.99
With Deal: $174.95 FREE Shipping (3 days) for Prime members Details
You Save: $225.04 (56%)
In Stock. Ships from and sold by Amazon.com.
I truly just wish at this point I could get my money back. I have wanted to look into legal action but the money I put up vs. lawyer cost wouldn't balance out. This was the only kick starter i ever backed and I am very sure I wont back another because of this experience.
To be unable to avoid sending the original backers these marketing emails is beyond unacceptable in this day and age. I've basically given up on the idea that I'm ever going to get mine but getting these ducking emails makes my head feel like it's going to explode.
So after being told they don't have any left or money to make more - they send the following email out. Every time I think I can't be surprised any more by him, he finds a way.
Looking for a unique personalized gift this Holiday season? Have an important client that you want to impress?
We're excited to announce our new Coolest co-branding option. Your name, logo or custom image on a brushed stainless faceplate front and center on the most fun-filled and innovative cooler around.
The Coolest Cooler is a portable party disguised as a cooler, bringing blended drinks, music and fun to any occasion. Add your imprint and let the good times roll!
Click here to learn more about customizing the Coolest Cooler today.
No true Peter. I'm an international backer (Canada) and I received mine. I also received the email about the custom name plates which I think is a bad idea to email to a very upset customer list.
Wow, that is all I can say. I just got a email from coolest offering custom nameplates for co-branding on stainless faceplates! I wonder how much this all cost instead of shipping coolers to backers!
$174 on Amazon right now. WTF is going on here? So we can now officially buy this cooler cheaper than Kickstarter and have it before it finishes shipping to backers. How can Ryan think this is a good business practice?
I cannot believe how many people still think their backer numbers are relevant. They are not; this was stated a long time ago. They were never shipping in the order pledged; they shipped to the most backers they could with what funds they had. They had to take into account location and cost of shipping. That is why no international folks or people in Alaska or Hawaii got a cooler the first time around. Now I understand some folks in these areas have gotten them after they paid the extra monies.
Even the hardware store in Forks, WA seems to have a Coolest Cooler. Check out my photo.
Are you f*cking kidding me? Amazon is selling them (with free shipping) for less than what backers paid. God damn it. I'm just going to write this project off as a loss.
Coolest Cooler $175 with FREE shipping for Prime members.
So they only shipped 20%of their Kickstarter rewards this year to take their fulfillment from 2/5 to 3/5 (roughly 13,000 Coolests). More specifically, they claimed that 10,400 were shipped from the first $97 option, 5,000 from the second $97 option, and only 500 from funds made from retail sales. Only 500 !!!! So there are around 25,000 backer rewards left to fulfill and they are averaging somewhere around 10 rewards fulfilled per month aside from those who pay more to get it shipped. This is not a promising equation.
According to my backer info I was backer number 11,655 out of a total of 62,642. Your recent update states the following "We started this year with about 3/5 of our Backers waiting on their Reward, and now more than 3/5 of you have your Coolest Cooler. This is due in large part to the Guaranteed Shipping option programs we implemented"
So if I do the math you are stating that you started the year out with 25,056 backers having been delivered coolers prior to the "Guaranteed Shipping option".
So now you claim that 3/5 or 37,585 have their cooler, what order did you fulfill the backers?
With backer number 11,655 I would have thought that the probability would be high to have mine delivered already.
Please update me with an expected delivery date for my spot of 11,655!
I'm $407 from day one and referred so many people that are disappointed Still yet to receive my cooler. It's been over 2 years. I have given up and requested a refund.
The whole "you're not actually buying a product" tone is a little off -putting. (I've only backed one other project that met it's goal, but wasn't successful, and they gave a full refund.) It's one thing if a project just truly doesn't work, but quite another if the money is used on salaries, etc. that have nothing to do with fulfilling the orders of backers. (How about finish fulfilling the Kickstarter before hiring on marketing and PR teams?) Beyond that, the story continues to change. There was no mention of the huge discrepancy between the price and the production, until it came time to fulfill all the orders. And when selling the "extras" they were apparently well aware at that point that they weren't going to be able to fill the orders. The whole thing just feels like a fraud. It has made me so much less willing to back any projects.
They have never said what number they are on. Some very early backers don't have coolers and some late backers do. They are not shipping them out in any specific order. It's quite a cluster.
I'm backer #18,260 refuse to pay more.. keep waiting.
what number are they on?
@Jodi - I'm not sure if you read the refund policy or not but this is what it says.
"We will address your request approximately 2 weeks before your shipping batch is scheduled for delivery. At that time you will have the option to either receive your backer reward or proceed with your refund request."
Not much of a return policy in my mind. I have not requested a refund because I'm backer 55,500 something. It will be years before I get a cooler or a refund. Basically Grepper got a 13 million dollar interest free loan with no term and is selling the coolers to the public instead of filling backer orders. I think he will shut the whole thing down and walk with the cash before he gives anyone a refund. I hope I'm wrong.
Thank you for posting the link though, maybe others will have more faith and find it useful.
Amazon price is down to $199.95! If Grepper has a Prime account, he'd be money ahead to buy up Amazon's remaining stock and have it sent directly to backers that are still waiting! If Amazon keeps dropping the price, he might even make money on them by Christmas!
I just saw this link. Maybe those of you wishing to request a refund should try this link, if you haven't already?
Refund request form: http://coolest.com/kickstarter-refund
Just realized that I'm backer 54,341. I'm never going to get my cooler, am I? :(
Coolest is doing a giveawat https://coolest.com/coolest-giveaway/… this seems to be a much higher chance of getting one.
Who to report to:
If you did not receive an automatic refund of “extras” purchased:
Report to the Federal Trade Commission.
Select: Internet Services > Online Shopping > check all appropriate boxes
What to expect: The Federal Trade Commission does not reply to individual complaints, but will use such to determine if it’s appropriate to investigate further.
Additionally, request a refund from Coolest directly.
If you want to report deceptive marketing practices, such as product reviews written by Coolest Staff or other shill support:
Report to the Federal Trade Commission.
Other > Next Page > NO MATCH FOUND > not applicable
What to expect: The Federal Trade Commission does not reply to individual complaints, but will use such to determine if it’s appropriate to investigate further.
Want to report the improper use of project funds (shipping funds, patents, the release party, and so on) or the ransom/extortion/blackmail regarding the 4th of July option?
FBI Internet Crime Complaint Center (IC3)
Note that the FBI accepts complaints from 3rd parties, so if you have a friend or family member involved in this situation, you may file a complaint for that person.
What to expect: You will not receive an individual response, but your complaint will be routed to the appropriate person.
You may also report this to the Oregon Department of Justice, who does provide individual responses:
If you want to report that you have not received your cooler, report to both the Oregon Department of Justice and FTC:
What to expect: The Oregon Department of Justice will send you an e-mail conformation and case number. The ORDOJ then contracts Coolest to seek resolution. You may also ask the ORDOJ for both help obtaining your cooler or a refund AND an investigation into Ryan Grepper’s business practices.
Federal Trade Commission.
Everything is everyone else's fault. "Amazon Launchpad has been the worst company to deal with"; no Coolest Cooler is the worst company to deal with.
Just like most of you, I'm still waiting on my cooler. I understand the whole "investment in a concept" idea, but this is ridiculous and has left me with a very bad taste in my mouth. He ended up with over 13 million dollars of our money and has given us nothing but excuse after excuse! When I inquired about receiving a refund, I was told that they were not offering refunds to individuals until they were able to fulfill that individual's order. When I asked them to please explain how that logic made sense, as my cooler will likely never exist, they completely ignored me.
My question? Has anyone successfully gotten a refund or complained to the point where they've actually gotten a cooler? I'd rather have the money but I'll take what I can get. I'm really just over this whole thing and feel like a fool for falling for his load of BS.
@Landshark...Plenty of time on your hands to complain and explain huh...
Many of the puppies and rainbows crowd seem to think that the big fuss is about people complaining about not getting a cooler. Indeed there are some folks that may be a bit crass about it, however It's past about a cooler or Ryan Grepper. Let's review a bit. If you go back and read all the updates everything appears to be just fine, a shipping schedule is released, a sales pitch is made for folks to buy extras, and notices are sent out for people to pay shipping. You don't pay shipping charges on a "dream" or and "idea" by the way... As we all saw the cooler existed.
You really shouldn't be asking for money from folks to purchase "extras", if by the creator's own admission months after the coolers began to ship that after he re-evaluated things before manufacture and shipping, that he was supposedly upside down. That little update should have been FIRS, back in the summer, not months later. Instead folks got a shipping schedule and opportunities to spend money on extras that were outside the TOS of Kickstarter There was no communication at all to backers that the project was short. It would be a normal reaction for inquisitive backers to think that perhaps money for extras and shipping that were not part of the pledge were being used to help his shortfall. Correct me if I'm wrong but thats a bit deceptive, and according to the FTC those extras not part of the pledge and were solicited as "purchases" should have been shipped within 30 days or the money refunded. Now if you're taking money and using it to fill your funding gap instead of what you asked for that money for then you might have some explaining to do.. It's pretty obvious what he did. So do people just be quiet in hopes that maybe someday they get a cooler, or if they feel that this crowdfunding campaign needs to be held accountable they speak up. Many of those that have decided to speak up are past the expectation of getting a cooler. Most look at the big picture of more accountability for crowdfunding so stuff like this doesn't happen again. Maybe if he's not good at the business and continues deception which has been proven, or if he just can't make the right decisions he should pass this idea along to a company that knows what they are doing, and ride off into the sunset. Perhaps if he would have made the original spec cooler within budget, and shipped them all, that momentum would have carried him to produce the cooler he sells now as version 2.0 Time will tell where this all will land
It does matter what Ryan says in his updates, there is still such a large portion of you that clearly don't pay attention to what has been said in the updates or really more than likely don't care. We truly live in a world of entitled people. You get behind something that a person dreams up and contribute money to get his " Idea" come to a reality but when it does not go right you pounce like spoiled children. This guy is not a crook, not a swindler he is just like you and I, a person who came up with an idea and things did not go according to plan. I appreciate that you spent money and some of you are hurting by not having that money now but the folks that are trying to shut him down with complaints to the DOJ and only going to succeed in putting him out of business along with his staff and will ensure that no one will get their product. Back off and why not help him get this thing rolling again so we can all get our product and maybe get this company to grow so he can add jobs to the Portland economy and build it bigger...
I would have bought 3 coolers by now I just wanted these guys to fulfill what I payed for. If I ever get my cooler I will be surprised. I am done backing kickstarter projects! I feel like I've been duped! How can the coolest people think they are practicing good business?
The Coolest is selling for $204.95 on Amazon right now. I paid $300 with the extra guaranteed fee. I love the Coolest but $100 less would have been nice. The price drop can't be good for backers still waiting.