Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
2 1/2 years...no cooler...lots of communication, not no cooler...no refund...my oldest and only undelivered backer item. The uncoolest...wonder how many coolest have to be shipped to aend a backer a cooler?
Chris, your money wasn't thrown down the toilet. It was used to build Ryan a company and hire many of his friends and give them all steady income. (Something none of us intended to support) So believe me. There was a purpose it wasn't just thrown away. In the end it's not gonna work out the way he hoped his scheme would though.
So I have been reading many of the comments and I 1,000% agree that after a certain time not getting product that an automatic refund should kick in, especially since there is still product being sold. My backer number is 6,061. I hear that those that are much higher then myself was fulfilled (I know many paid an additional amount to get their coolers but there were backers with a higher backer number that received theirs without paying extra because they happened to be in a particular geographic area...that is just wrong on so many levels). I see there is a petition that can be signed but really what will that do? Normally in these class action suits they normally settle well beyond the amount you put up. If they indeed do not have any money you are just asking to get blood out of a turnip...not happening. So where does that leave you, right back in the position we find ourselves now. I have basically written off any thought of actually getting the product. If it mythically happens to show up on my doorstep, well I guess hell froze over. At this point there is no point to raise my blood pressure anymore. My wife already told me 100 times I should have known better. Moving forward! My one last word for Ryan, 'Please follow up and deliver every last cooler as you promised. At least I will know that money was not just thrown down the toilet.'.
Im just wondering how they can show (2) new colors with guaranteed shipping by December 5th when there are still backers that have yet to receive one of the original colors.
I count myself lucky that I got mine, but I had to vent on twitter that If i ordered on from amazon with free shipping would they refund me the full cost of what I spent because I was an original backer. Wouldn't you know it about five hours later I had an email saying "mine" was shipping.
I am sincerely sorry to all of you that do not have one.
Hello, I've been waiting for this for sooooo long am even moving out of state and still don't have my cooler ... but wait it's on sale at amazon and on the website. I don't get it!!! i haven't gotten a response from my last emails either... where is the cooler?????!!!!
2 years... no cooler... nuff said... It never feels good getting swindled.
And I quote:
Kickstarter has two sets of terms of service: one set in place in July 2014, when Coolest Cooler launched, and one set that took effect in October 2014.
According to Kickstarter, Grepper's company is still beholden to the first set of terms. And when it comes to refunds, these terms - while still pretty vague - aren't so forgiving to creators.
"Project Creators are required to fulfill all rewards of their successful fundraising campaigns or refund any Backer whose reward they do not or cannot fulfill," the terms say.
However, the terms don't specify a timeline for this refund.
$199 free shipping on Amazon and you can't send backers their coolers after 2 years....
Ryan you and your team are as bad as Hillary Clinton. #ryanforprison
Is there any way to just get a refund? I don't even want this cooler anymore after over 2 years of waiting and now seeing it on Amazon for $199 with 2 day shipping.
@ Ed Croft
Let me guess, you already have your cooler? You have to admit this campaign has been poorly managed. I think a lot of the complaints would go away if Ryan would be honest and own the mistakes he's made. His updates seem to blame everyone else in my opinion.
I get that this was a massive kickstarter campaign and it must be extremely difficult to pull of something like this. My backer number is 55,000 something. I doubt I will ever get a cooler, I do feel bad for very early backers that are still coolerless when late backers have coolers.
"Wow, did anyone that's complaining read the last post he left!?!?"
comes off pretty smug, talk down to people much? I did read the last post he left and understood it, I just don't buy it.
Wow, did anyone that's complaining read the last post he left!?!? He told everyone exactly why he was selling retail...the startup costs were higher than he had figured, plus the delay with the motor parts strike...
Then when he struck a deal with Amazon they ended up selling at discounted prices...screwing up the entire process...and the reason Amazon discounted the coolers? Because of ALL the people posting complaints...JUST LIKE THESE!!
This is absolutely egregious; becoming profitable prior to fulfilling preorders via Kickstarter goes against the entire point of gaining investors!
Everyone who has not received your cooler sign this petition.
I want my cooler by the end of December or my money back. 2 years is shit. we all have been very patient. To me you should not be selling on Amazon yet until you have had all your backers wishes fulfilled. I think Ryan is a horrible man at this point. You don't care about the people who helped you get where you are today. And I haven't had any of my email answered.
This comment has been removed by Kickstarter.
I was disappointed; the cooler wasn't discounted on Amazon any more than the usual amount for the Black Friday deals. Thought I could grab one for something like $99. Wishful thinking, kind of like getting my cooler before hell freezes over.
Any real & honest updates to Backers? I was backer 13,924 & theoretically batch #5 :( :( :( :( :( and if we are to believe FB posts, many, many backers with higher numbers are being fulfilled. Here is my unanswered 2 April inquiry on my batch: https://www.facebook.com/Coolest/posts/1130639200334291
Also Ryan, we can see when you log in...
November 15th, man up and answer your backers.
Either give a real update with shipping time frame or start refunding your backers.
This is absolutely rubbish, if you and your company are so in the black.
How can you afford new colour injection molding of these items and give away what we paid quite dearly for to back.
Seriously getting ready to sign the lawsuit and petition.
Do the right thing by the people who made you and gave you their hard earned money and a chance.
And Kickstarter, do the right thing...
Hey Backers, please sign my petition = https://www.change.org/p/kickstarter-class-action-lawsuit-for-coolest-cooler…
I'm backer 3985 and still have not received my cooler!!!!!!!!!!!!!!!!!!
When are those of us that have been backers forever gonna get our coolers?
I want a refund. Doing Black Friday/Cyber Monday deals giving away additional batteries and blenders for FREE plus two new colours. Yet the backers STILL aren't getting theirs is complete BS. Kickstarter where is the recourse on this? Where are you keeping the project creators honest and accountable?
Not only does this make Ryan look like a greedy liar, but it casts a dirty light on your entire platform and every other project on here. I have backed 20+ projects since 2014 and this is the ONLY one that is an issue and a scam!
Kickstarter I want a refund!
I am requesting full refund or product delivered immediately.
I just want a refund, this is such bs.
Backer 44,123. Backed you in 2014.... where the hell is my cooler???! It's almost 2017. GIVE US WHAT YOU OWE US!!!!
Based on google quiz posted below only 13% have received their cooler. Small sample size. We need more people to let us know if you ever got this POS.
Data collection via FB group with over 1,600 members. Just passing along. Hurry and click before Kickstarter deletes the post to protect their bogus business practices.
I want a full refund now. The fact that there are reports that you are selling them at the Christmas Bazaar at Portland Expo Center is insulting. Frankly, backers should just show up at take what they already paid for.
I want my cooler shipped immediately or a full refund. This is ridiculous
Does anyone know how to find Ryan in person?
So the latest update is no product and they can't be bothered updating regularly so don't expect any word more often than every quarter? Thanks for nothing. Thieves
Below it says be respectful and considerate in your posts... This is impossible... At this point seeing new colors and Co-Partnering options I really doubt any of us left in the initial funding will receive our cooler let alone a refund... Good luck to all! Screw you Coolest for turning your back to the people that gave you life. Your burliness practices shall shame you into bankruptcy!
Brian O'Neil Backer 54,097 Self made Entrepreneur!
I'm guessing this project is dead.
We should all use the hashtag #FCC! Just had enough of seeing them sling these things all over and not fulfill their end of the bargain! Fuck Coolest Cooler!!! #FCC
I want refund now
Since it's still forever and not as promised how do I get info on when my order will ship or refund so I can buy through amazon and get extra bonus stuff? You have had my money for years without any interest repayment, product, or even answers to my inquiries. Yes like everyone else I am very upset, yes I feel cheated, yes I felt used, yes I have been patient. I want answers like everyone else I am feeling emotional, ignoring backers is not a good idea. I guess odj needs more complaints to get answers for those of us waiting. I'm ready to file complaint.
Can those of us still waiting in the coolers get some sort of ETA or shipping update please?????
I love my cooler is the best ever I was so happy with it I purchased another one on Amazon
I am still waiting for my cooler.....please advise.
Backer number 10,XXX ... still no cooler. Most successful Kickstarter should become largest Kickstarter Class Action Lawsuit..... This is beyond ridiculous!
Someone PLEASE tell me why these are selling on Amazon and I have not got mine that I paid for 3 years ago!!!! Send me my cooler!!!
I asked for a refund ages ago...was told All refunds would be considered and processed when a shipping date was set....I have now seen multiple USA shipping dates, and amazing promises and a lot more hot air.
You have passed many shipping dates. I want my money back. You can talk all you want, say whatever you want about what supposedly amazon did to you. Bottom line you have taken all our money, made more deals on the side and no one is seeing their item.
GIVE ME MY MONEY BACK...THIS IS FRAUD AND THEFT!
It's never gonna happen
So disappointed! I see you are now giving a free speaker,free battery and free shipping away with purchase now. I paid for an extra speaker and shipping. If you can give away items you can certainly ship the cooler the remainder of the backers (ME).
What is the status of my Cooler delivery. This is now ridiculous.
Have been waiting for 2 years. Show some integrity to the customers who supported you from day one. You need to act fast and correctly.
Two New Colors! This is Awesome! I LOVE THE NEW RED, gonna purchase that now.