Here's more. This loser tried and failed with cc on Kickstarter before. So like all con men, he practiced and ran the con again. This time, he bilked millions from us. Yes, that's includes me.
Take a look at his website where he sells people training on how to con people!!!
I have asked for my refund several times.They have also told my that it was shipped out and should have gotten several months ago but have not seen it yet.
At 2:46 into the interview Ryan says "Effectively preordering" when talking about Kickstarter and backers. So at that time he believed he was selling a product and backers were preordering.
I want a refund. For my pledge, for the accessories, all of it. I have emailed coolest multiple times in the past two years and have not heard back once. This experience makes me never want to fund a Kickstarter project again. Ryan - simply put, you're a dirtbag.
@Lori & @Chrustopher, @M.D. is having those parties interested in joining a c;ass auction lawsuit contact him. This is what he posted: "I am willing to sponsor a class action. Send requests for participation to info@realreview.net." I believe he has over 3400 people interested according to his last post.
I have given up hope of ever getting our cooler, or a refund since those aren't even entertained until shipment of the cooler is ready to be sent but I keep searching for Class Action Lawsuits in which to join. If anyone knows of one or is planning one please let me know., I'm sure others will be happy to join in too.
Just read the article posted. This is ridiculous! Why isn't CC held to any kind of responsibility! My wife thinks it's comical and I'm just pissed. If Kickstarter can't control the company's it puts up why should we ever back anything else put on the site? If there is a Class Action if be interested to be in it!
Couldn't load the screenshot...but today got email from amazon that coolest reduced $100. What a kick in the nuts. Kickstarter may be hands off now, but this has turned me off to supporting anything else. They should be concerned about that as I am sure I am not alone. We should get weekly updates! 30 minutes a week to send out an email shouldn't be hard.
M.D. I too am happy your dollars were used to subsidise my reward. I shall think of you as I make my next Margherita whilst listening to "Jack Johnson" through my CC speaker on the Australian coast. Happy days and good luck with your law suit.
@s Harris. Didn't intend to offend. I, like most backers, do not have a cc to evaluate. However, those who have purchased via Amazon are clearly unhappy with the quality of the product. I'm glad to hear our money was used to make you happy, but that does nothing for the other victims --- and we are about to become very very vocal and very very public.
M.D. I can assure you I am not an employee. If you visit previous posts of mine you will see me bitching and moaning along with the rest of you. I am simply providing my take on the quality having received mine.
I have managed to recieve full refund via 2 different sources:
- Coolest refunded accesories extras, with appreciation for the prompt and courteous communication from Coolest support
- As international backer I was however surprised that they refused to refund the shipping fee and I quote
"Thanks for getting back to me. Your shipping payment of $100 was linked in with your original Kickstarter pledge and has therefore been utilized to produce and fulfill rewards"
- I had enough information from the updates and emails to fully justify a refund for the KS amount from my credit card bank, a big thank you goes out to Dutch Rabobank Mastercard who did not question validity of refund request even after such a long time between psyment and claim.
No thanks to Kickstarter who clearly refuse to evolve initiatives or conditions that would better manage the risks (to both backers and creators) which have become succesively apparent over the years and had they been given the right attention could only have strengthened the crowdfunding platform.
No thanks to Amazon payments which is clearly not an appropriate or in any way safe payment platform for crowdfunding, where delivery dates are always way past their refund claim period
Update -- I have been contacted by a few members of the press as a result of recent posts about a Class Action. These are some of the same press outlets CC lists on their website, so it may be a chance to get the truth out.
Please let me know if you would like to contribute your experiences with CC. Facts only. We don't want to give CC any room to claim they aren't the only ones lying.
M.D. I can assure you it is not a POS. I'm loving mine, quality exceeded expectations. The lads love it too.
With the exception of the wheels which definitely do not work on the Australian sand everything else is mint. Speaker is better than my old $600 portable BOSE
Update --- Read the reviews of the CC on Amazon. Seems we should all be fighting to get our money back (with two years of interest) rather not than the cooler. Turns it it's a POS based on reviews.
I for one am happy to forgo my "investment" in favor of seeing CC experience accountability. I prefer to see fraud met with failure and an appropriate level of personal financial impact.
These folks paved a road of lies and they have earned the results that come their way. If we are to lose our money, these failures of human decency deserve to feel it.
Now well over 3100 folks interested in class action and since CC was not incorporated when they started their Kickstarter campaign, we are fee to pursue their personal assets. As part of the class action, we will be exploring "personal asset growth" following the dispersement from Kickstarter to the owners of CC. I anticipate that will shed a bright light on the lack of available funds CC is experiencing.
"Sunlight is the greatest disinfectant"
More communication will be made via email to those of you who have expressed interest in the class action. No further will be communicated here.
@Erik Linell, we are not customers. We are backers/investors. This is what validates @David Joseph Law's comment. However, your point about the communications does contribute to the present issues.
@ David Law, the way I see it, the failure to communicate and respond to its customer has lead to the demise of this Kickstarter campaign. Two years over over committing and under delivering is far too long. It is not the responsibility of the customers to try and provide "good PR" when the company failed to take steps to do so on its on behalf. At this point, it's too little, too late.
I'll bet Ryan wishes he had gone on Shark-Tank instead of Kickstarter. I am disappointed in this process and events, but not bitter. There are too many bitter backers here. The truly terrible thing is that we are all in a life raft waiting for rescue (in the form of a coolest cooler) but people keep knifing the raft out of anger. You are going to ensure that no investor would want to step in and angel fund the rest of this project. You should be doing everything you can via social media to make this a no-brainer for an investor. This has become such a sad site to visit.
@Erik Linell, I ordered the speaker post funding of the Kickstarter project, it was a $79 charged directly by Coolest back in July of 2015, I requested a refund on Wednesday this amount was returned in 3 days from Coolest. That direct charge is a very different set of circumstances than the Kickstarter pledge with a reward.
Republishing the link provided by another backer through which you can file a complaint with the Department of Justice. I strongly encourage everyone file against both CC and Kickstarter. Though Kickstarter is not located in the same state, filing with the DOJ will create a case file and drive accountability on the part of Kickstarter.
Right is right. Invest 10 minutes and stop these people from continuing their theft.
Again, so it doesn't not get lost in the chain of comments. I am willing to sponsor a class action. Send requests for participation to info@realreview.net. This is fraud plain and simple and the energy being spent to avoid accountability would be better spent on production (or perhaps a good divorce attorney for the couple taking backer's money)
Susan I suspect I would not want to be in your position. You have a marketing disaster on your hands and asking your customers to stop complaining and posting messages about Coolest's disaster is absurd.
For months we have heard nothing but excuses as to why we have not received our product. You mention there are plans upon plans to deliver the coolers but these plans are kept in secret and your backers are left in the dark.
Ryan is not up front with what is going on with the company. I'm sure that all of Coolest employees are wanting and are dedicated to delivering the product but you have been saying that for ever. That statement has no substance what so ever. I want to win the lottery I keep telling myself that but the chances of that happening are just about as good as all of the Coolest coolers being delivered.
Get with the boss and get him off his ass and be straight and upcoming with what is going on. Even if it's bad news. There is nothing worse then a bunch of ignored pissed off customers.
Update - I firmly believe that CC's continued failure and embezlment of backer funds (considering this has been billed as the most successful Kickstarter program ever) could END KICKSTARTER. I would expect Kickstarter to step in to protect their business. This will be an extremely public failure and both CC and Kickstarter are likely not to survive the publicity let alone the legal actions to come.
It's time for. Class Action suit against these guys. Anyone in??? I will provide the attorney at no cost to the class. I'm fed up with people like this.
Amex have said I am not entitled to a refund for my pledge originally because it does not fall under section 75 of the U.K. Ruling. So I guess I'll have to sit and wait!
Also they say they have contingencies to fulfill the orders if they don't find an investor so why don't they start in those plans since every day they waste backer money to keep afloat.
So @Ryan says they will update is next week but he said he'd update us every 2 weeks but that hasn't happened in over a month (so another lie). Also from an email posed by @Dax (which is posted at the end of this comment) Susan says they don't need the $15 million to finish the backers orders. If you don't need the money then why aren't you finishing them unless you're using the money to keep your failing business afloat longer until your money runs out or you find a new sucker?
Just saying
Email:
Dear Mr. Brady,
I wanted to reach out to you as I've read some of your recent comments. Firstly I apologize on behalf of all of us for the delays. We understand your anger and frustration but I would ask you please, give us the opportunity to close a deal here. Every outreach to the press, all the angry comments, they really don't help. I understand that you are angry but we are trying hard to make this work and we are close. But it would be incredibly helpful if you can just hold your fire for a moment. I am happy to speak with you but wanted to appeal to you to see if you could understand that we are working hard to ensure every backer gets their Coolest.
The fact remains that this is one of the most complex products every produced via crowdfunding. Several studies have been done demonstrating how most of the hardware projects are delayed. The scale of what we were producing changed everything. The fact remains that we are still committed to the project and have a couple of options open at the moment. We do not need $15M to start or complete production–nothing close to this number. We have not broken the Kickstarter terms of service and want nothing more that to deliver every backer their pledge reward. But we have done nothing wrong–and are doing our very best to make this right for all of our backers. If you would like to discuss, please let me know.
Yours sincerely,
Susan Towers
Marketing Director
Coolest
916 NW Hoyt Street
Portland | OR 97209
After reading the comments below, I now know who Susan Towers is. She called and left a voicemail asking me to call her back. When I did, I got her voicemail, so didn't bother leaving a message. Figured she was calling to feed me another line of BS in an effort to keep me quiet.
The fact remains that Ryan & Co. Had two years to deliver on the hype HE promoted. He failed. Empty promises of delivery dates, sales of products to Amazon to "keep the lights on", lack of transparency in his updates, etc. Indicates there is no intention on them delivering on their commitment. Anyone who has any working knowledge of business operations knows that you don't write checks with your mouth that your ass can't cash. I would like to see some proof of the Chinese manufacturing plant strike, the dock fire, the motor QC issues, etc. As well as a SPECIFIC, REALISTIC, TIME-BOUND, goal for delivering the coolers to the masses.
Until that happens, I will continue to shout at the top of my lungs - this project is a failure! Call your credit card company and dispute the charge. There's plenty of published information to back up the dispute claim. Ask them to look into fraud charges. Your bank has more layers than Coolest does...
My batch is 9- WTF does that mean exactly? A more straight forward estimate would be preferred and deserved rather than a BS "look up tool" that means very little.. Donde esta mi Cooler! Come on bro
Somehow the status of my cooler says it was delivered and I have received it. This is absolutely not true - is this a new sneaky way to keep people quiet?
Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
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Show older commentsrebecca boschee about 2 hours ago
Just wondering what my ship date is
M.D. Genseal about 2 hours ago
Here's more. This loser tried and failed with cc on Kickstarter before. So like all con men, he practiced and ran the con again. This time, he bilked millions from us. Yes, that's includes me.
Take a look at his website where he sells people training on how to con people!!!
http://www.inventorsblueprint.com/blog/
M.D. Genseal about 2 hours ago
Ryan's other SCAM.
http://www.inventorsblueprint.com/
Bob S. about 4 hours ago
http://www.forbes.com/sites/amyfeldman/2016/03/08/coolest-cooler-raised-13m-and-is-now-too-broke-to-fulfill-orders-lessons-from-a-kickstarter-fail/#945d02d7a727
Perry Unruh about 4 hours ago
I have asked for my refund several times.They have also told my that it was shipped out and should have gotten several months ago but have not seen it yet.
jessica mccrary about 5 hours ago
I will join a class action lawsuit if there is one. Absolutely.
M.D. Genseal about 6 hours ago
Thanks Bob. This will certainly help the Class Action.
Bob S. about 6 hours ago
Listen to this interview:
http://www.cbsnews.com/news/coolest-cooler-raises-millions-on-kickstarter/
At 2:46 into the interview Ryan says "Effectively preordering" when talking about Kickstarter and backers. So at that time he believed he was selling a product and backers were preordering.
jessica mccrary about 7 hours ago
I want a refund. For my pledge, for the accessories, all of it. I have emailed coolest multiple times in the past two years and have not heard back once. This experience makes me never want to fund a Kickstarter project again. Ryan - simply put, you're a dirtbag.
brenner about 7 hours ago
@Lori & @Chrustopher, @M.D. is having those parties interested in joining a c;ass auction lawsuit contact him. This is what he posted: "I am willing to sponsor a class action. Send requests for participation to info@realreview.net." I believe he has over 3400 people interested according to his last post.
Lori Fridle Sanchez about 8 hours ago
I have given up hope of ever getting our cooler, or a refund since those aren't even entertained until shipment of the cooler is ready to be sent but I keep searching for Class Action Lawsuits in which to join. If anyone knows of one or is planning one please let me know., I'm sure others will be happy to join in too.
Christopher Moore about 9 hours ago
Just read the article posted. This is ridiculous! Why isn't CC held to any kind of responsibility! My wife thinks it's comical and I'm just pissed. If Kickstarter can't control the company's it puts up why should we ever back anything else put on the site? If there is a Class Action if be interested to be in it!
Bob S. about 11 hours ago
@M.D. Genseal Everyone should read the article posted.
M.D. Genseal about 14 hours ago
http://thenextweb.com/insider/2016/03/07/coolest-cooler-says-production-stopped-needs-15-million-fulfill-remaining-orders/#gref
Jin S. Lee about 16 hours ago
So when are you shipping out the next batch of cooler? Thanks- been waiting patiently forever!
Marvin Oliva about 17 hours ago
Couldn't load the screenshot...but today got email from amazon that coolest reduced $100. What a kick in the nuts. Kickstarter may be hands off now, but this has turned me off to supporting anything else. They should be concerned about that as I am sure I am not alone. We should get weekly updates! 30 minutes a week to send out an email shouldn't be hard.
Mary 1 day ago
Hopefully one day I'll be able to enjoy The Waitest. I wonder if they're going to mail out KY to all the backers they're screwing over.
Stephen Harris 1 day ago
M.D. I too am happy your dollars were used to subsidise my reward. I shall think of you as I make my next Margherita whilst listening to "Jack Johnson" through my CC speaker on the Australian coast. Happy days and good luck with your law suit.
M.D. Genseal 1 day ago
@s Harris. Didn't intend to offend. I, like most backers, do not have a cc to evaluate. However, those who have purchased via Amazon are clearly unhappy with the quality of the product. I'm glad to hear our money was used to make you happy, but that does nothing for the other victims --- and we are about to become very very vocal and very very public.
Stephen Harris 1 day ago
M.D. I can assure you I am not an employee. If you visit previous posts of mine you will see me bitching and moaning along with the rest of you. I am simply providing my take on the quality having received mine.
Lorna Goulden 1 day ago
I have managed to recieve full refund via 2 different sources:
- Coolest refunded accesories extras, with appreciation for the prompt and courteous communication from Coolest support
- As international backer I was however surprised that they refused to refund the shipping fee and I quote
"Thanks for getting back to me. Your shipping payment of $100 was linked in with your original Kickstarter pledge and has therefore been utilized to produce and fulfill rewards"
- I had enough information from the updates and emails to fully justify a refund for the KS amount from my credit card bank, a big thank you goes out to Dutch Rabobank Mastercard who did not question validity of refund request even after such a long time between psyment and claim.
No thanks to Kickstarter who clearly refuse to evolve initiatives or conditions that would better manage the risks (to both backers and creators) which have become succesively apparent over the years and had they been given the right attention could only have strengthened the crowdfunding platform.
No thanks to Amazon payments which is clearly not an appropriate or in any way safe payment platform for crowdfunding, where delivery dates are always way past their refund claim period
M.D. Genseal 1 day ago
Update -- I have been contacted by a few members of the press as a result of recent posts about a Class Action. These are some of the same press outlets CC lists on their website, so it may be a chance to get the truth out.
Please let me know if you would like to contribute your experiences with CC. Facts only. We don't want to give CC any room to claim they aren't the only ones lying.
Info@realreview.net.
M.D. Genseal 1 day ago
Congrats @ Steven Harris. You received yours. Or perhaps you are an employee of CC. Wouldn't put it past them.
Steven Wolf 1 day ago
M.d im rdy with the action!
Stephen Harris 1 day ago
M.D. I can assure you it is not a POS. I'm loving mine, quality exceeded expectations. The lads love it too.
With the exception of the wheels which definitely do not work on the Australian sand everything else is mint. Speaker is better than my old $600 portable BOSE
M.D. Genseal 1 day ago
Update --- Read the reviews of the CC on Amazon. Seems we should all be fighting to get our money back (with two years of interest) rather not than the cooler. Turns it it's a POS based on reviews.
http://www.amazon.com/gp/aw/cr/B016VXVLFC/ref=mw_dp_cr
M.D. Genseal 1 day ago
I for one am happy to forgo my "investment" in favor of seeing CC experience accountability. I prefer to see fraud met with failure and an appropriate level of personal financial impact.
These folks paved a road of lies and they have earned the results that come their way. If we are to lose our money, these failures of human decency deserve to feel it.
Now well over 3100 folks interested in class action and since CC was not incorporated when they started their Kickstarter campaign, we are fee to pursue their personal assets. As part of the class action, we will be exploring "personal asset growth" following the dispersement from Kickstarter to the owners of CC. I anticipate that will shed a bright light on the lack of available funds CC is experiencing.
"Sunlight is the greatest disinfectant"
More communication will be made via email to those of you who have expressed interest in the class action. No further will be communicated here.
Kit Warren 1 day ago
@Erik Linell, we are not customers. We are backers/investors. This is what validates @David Joseph Law's comment. However, your point about the communications does contribute to the present issues.
Erik Linell 1 day ago
@ David Law, the way I see it, the failure to communicate and respond to its customer has lead to the demise of this Kickstarter campaign. Two years over over committing and under delivering is far too long. It is not the responsibility of the customers to try and provide "good PR" when the company failed to take steps to do so on its on behalf. At this point, it's too little, too late.
David Joseph Law 1 day ago
I'll bet Ryan wishes he had gone on Shark-Tank instead of Kickstarter. I am disappointed in this process and events, but not bitter. There are too many bitter backers here. The truly terrible thing is that we are all in a life raft waiting for rescue (in the form of a coolest cooler) but people keep knifing the raft out of anger. You are going to ensure that no investor would want to step in and angel fund the rest of this project. You should be doing everything you can via social media to make this a no-brainer for an investor. This has become such a sad site to visit.
Erik Linell 2 days ago
Thanks Bob. I found may charge in July 2015 as well. So $240 for the initial order PLUS another $108 for the accessories. So frustrating!
Bob S. 2 days ago
@Erik Linell, I ordered the speaker post funding of the Kickstarter project, it was a $79 charged directly by Coolest back in July of 2015, I requested a refund on Wednesday this amount was returned in 3 days from Coolest. That direct charge is a very different set of circumstances than the Kickstarter pledge with a reward.
Erik Linell 2 days ago
Does anyone know if you ordered additional accessories, is that reflected in the pledge amount as well?
M.D. Genseal 2 days ago
Wow. Now over 1200 asking to participate in Class Action.
M.D. Genseal 2 days ago
Great response 112 emails so far asking to participate in Class Action!!!
M.D. Genseal 2 days ago
https://justice.oregon.gov/consumercomplaints/OnlineComplaints/OnlineComplaintForm/en
M.D. Genseal 2 days ago
Republishing the link provided by another backer through which you can file a complaint with the Department of Justice. I strongly encourage everyone file against both CC and Kickstarter. Though Kickstarter is not located in the same state, filing with the DOJ will create a case file and drive accountability on the part of Kickstarter.
Right is right. Invest 10 minutes and stop these people from continuing their theft.
M.D. Genseal 2 days ago
Again, so it doesn't not get lost in the chain of comments. I am willing to sponsor a class action. Send requests for participation to info@realreview.net. This is fraud plain and simple and the energy being spent to avoid accountability would be better spent on production (or perhaps a good divorce attorney for the couple taking backer's money)
Andy Harris 2 days ago
How do I go about getting a refund?
Gene Ponce 2 days ago
Susan I suspect I would not want to be in your position. You have a marketing disaster on your hands and asking your customers to stop complaining and posting messages about Coolest's disaster is absurd.
For months we have heard nothing but excuses as to why we have not received our product. You mention there are plans upon plans to deliver the coolers but these plans are kept in secret and your backers are left in the dark.
Ryan is not up front with what is going on with the company. I'm sure that all of Coolest employees are wanting and are dedicated to delivering the product but you have been saying that for ever. That statement has no substance what so ever. I want to win the lottery I keep telling myself that but the chances of that happening are just about as good as all of the Coolest coolers being delivered.
Get with the boss and get him off his ass and be straight and upcoming with what is going on. Even if it's bad news. There is nothing worse then a bunch of ignored pissed off customers.
M.D. Genseal 2 days ago
Update - I firmly believe that CC's continued failure and embezlment of backer funds (considering this has been billed as the most successful Kickstarter program ever) could END KICKSTARTER. I would expect Kickstarter to step in to protect their business. This will be an extremely public failure and both CC and Kickstarter are likely not to survive the publicity let alone the legal actions to come.
Robert Fisher 2 days ago
@BobS. That video was awesome. For those who missed it..
https://www.youtube.com/watch…
M.D. Genseal 2 days ago
It's time for. Class Action suit against these guys. Anyone in??? I will provide the attorney at no cost to the class. I'm fed up with people like this.
Deliver now or return the money.
Scott Modha 2 days ago
Amex have said I am not entitled to a refund for my pledge originally because it does not fall under section 75 of the U.K. Ruling. So I guess I'll have to sit and wait!
Chris 2 days ago
Also they say they have contingencies to fulfill the orders if they don't find an investor so why don't they start in those plans since every day they waste backer money to keep afloat.
Chris 2 days ago
So @Ryan says they will update is next week but he said he'd update us every 2 weeks but that hasn't happened in over a month (so another lie). Also from an email posed by @Dax (which is posted at the end of this comment) Susan says they don't need the $15 million to finish the backers orders. If you don't need the money then why aren't you finishing them unless you're using the money to keep your failing business afloat longer until your money runs out or you find a new sucker?
Just saying
Email:
Dear Mr. Brady,
I wanted to reach out to you as I've read some of your recent comments. Firstly I apologize on behalf of all of us for the delays. We understand your anger and frustration but I would ask you please, give us the opportunity to close a deal here. Every outreach to the press, all the angry comments, they really don't help. I understand that you are angry but we are trying hard to make this work and we are close. But it would be incredibly helpful if you can just hold your fire for a moment. I am happy to speak with you but wanted to appeal to you to see if you could understand that we are working hard to ensure every backer gets their Coolest.
The fact remains that this is one of the most complex products every produced via crowdfunding. Several studies have been done demonstrating how most of the hardware projects are delayed. The scale of what we were producing changed everything. The fact remains that we are still committed to the project and have a couple of options open at the moment. We do not need $15M to start or complete production–nothing close to this number. We have not broken the Kickstarter terms of service and want nothing more that to deliver every backer their pledge reward. But we have done nothing wrong–and are doing our very best to make this right for all of our backers. If you would like to discuss, please let me know.
Yours sincerely,
Susan Towers
Marketing Director
Coolest
916 NW Hoyt Street
Portland | OR 97209
T. (917) 405 6563
susan@coolest.com
Fred Forlano 2 days ago
After reading the comments below, I now know who Susan Towers is. She called and left a voicemail asking me to call her back. When I did, I got her voicemail, so didn't bother leaving a message. Figured she was calling to feed me another line of BS in an effort to keep me quiet.
The fact remains that Ryan & Co. Had two years to deliver on the hype HE promoted. He failed. Empty promises of delivery dates, sales of products to Amazon to "keep the lights on", lack of transparency in his updates, etc. Indicates there is no intention on them delivering on their commitment. Anyone who has any working knowledge of business operations knows that you don't write checks with your mouth that your ass can't cash. I would like to see some proof of the Chinese manufacturing plant strike, the dock fire, the motor QC issues, etc. As well as a SPECIFIC, REALISTIC, TIME-BOUND, goal for delivering the coolers to the masses.
Until that happens, I will continue to shout at the top of my lungs - this project is a failure! Call your credit card company and dispute the charge. There's plenty of published information to back up the dispute claim. Ask them to look into fraud charges. Your bank has more layers than Coolest does...
Lisa Gilmore 2 days ago
My batch is 9- WTF does that mean exactly? A more straight forward estimate would be preferred and deserved rather than a BS "look up tool" that means very little.. Donde esta mi Cooler! Come on bro
Lynn Davis 2 days ago
Somehow the status of my cooler says it was delivered and I have received it. This is absolutely not true - is this a new sneaky way to keep people quiet?
John S. Gagne 2 days ago
So what is the latest BS story from these guys? Haven't heard any good jokes today so I thought I'd check here.