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My Coolest arrived today! Couldn't be happier with the final product. Stoked to finally have it in my possession. Can't wait to test it out.
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I posted earlier today while at work about only receiving my receipt for expedited shipping and not my tracking number and being worried that there hasn't been an update in awhile. I jumped the gun a bit. I came home and it was here!
Mine, according to UPS, just made it to our local UPS facility.
I believe someone in Canada got theirs this week. Posted in FB page.
Has anyone outside America received their Coolest Cooler???
Also can someone please give me the customer service email? I can't find it in the updates.
I can't believe reading all these comments...i too paid the additional 97 extra for delivery by tomorrow and have not received an email even apologizing or explaining anything....and i sent a note requesting info...for being a record campaign...this had been the biggest scam ever...can that be highlighted as well, is there a way to report this? BBB? So much for being loyal and believing in this process...this shit is giving crowd funding a bad name...had I known this, would have just paid retail price...at least I would have had it by now...so disappointed....
2nd round shipping, just got mine today. I'm in Michigan. THIS THING IS FANTASTIC! Longest I've ever waited for a product but well worth it. High quality materials. Nice touches. I'm in love. This thing will get a ton of use. Camping, house parties, here I come!
It says it would be SHIPPED BY 07/29...NOT DELIVERED BY THAT DATE. Here is a copy of part of the email....ONE: Guaranteed Shipping Option, Take 2!
By popular demand, we’re reopening the Guaranteed Shipping Option. In case you missed it before, by paying $97 you cover the remaining cost of the Coolest and we can ship yours faster. If you are willing and able to cover this additional amount, we can guarantee shipment of your Coolest Cooler by July 29th for the first 5,000 people interested, and by August 15th for the next 2,500 participants. We made this option happen for over 10,000 backers when we opened this program recently and now we are expanding the program to include Canada, Mexico and the European Union (including the U.K.). Full details of the plan are right here so you can decide if this is right for you. The deadline for this program is July 11th, so if you want your Coolest guaranteed to arrive faster don’t delay and click here.
I emailed twice to Coolest support for a shipping update. They not answer my email, I'll request a full money refund!!
I emailed Coolest support for a shipping update. They say that my coolest was shipped third party on 7/21 from their distribution center. He gave me a UPS tracking number that won't be active until my coolest is at my local UPS hub. It seems like the third party shipping can't be tracked and they're a slower shipper. Probably saving lots of money. I can't wait to get my coolest!
I also paid the $97 for guaranteed July shipping along with an extra battery. I don't have any shipping confirmation or notice from Coolest or UPS. GUARANTEED SHIPPING BY JULY 29 is tomorrow. Seriously...
Ryan ur a piece of shit!!! U backed ur fucken project 2 yrs ago and I'm one of ur begging backers and I have yet to get my money back or my fucken cooler... ur fucken project has not fulfilled the promises to ur backers. It's cap u basically selling ur coolers for full price to ur original backers and that is crap!!! Ryan is a fucken lier, to anyone new, do not buy this item, there are ppl waiting of 2 years for a product that was promised to be delivered in months... fuck u Ryan!! I want my fucken money back u piece of shit!!!!
Brian I may be wrong but believe it was to "ship" by the 29th.
So I got my shipping notification a while back, UPS still says processed waiting for pick up with no delivery scheduled. I know they shipped them from Portland to NJ as I'm on the east coast. Unless Ryan Grepper is personally WALKING each one individually to NJ this should have been shipped and delivered already. At this point unless this goes out in the next few hours and gets overnighted to me I will NOT get it by the guaranteed delivery date of July 29, at which point I will be requesting my $97 back...on top of everything else, I also got screwed for the first shipping guarantee when I filled out the forms for the email and never even got a response! This is BULLSHIT!
I totally feed up. I paid the extra $97 just to get out of this kickstarter. I have not received a notice yet that it shipped. So if I do not get a coolest cooler by tomorrow I get my 97 dollars back. I don't see any where on the second go around like the first shipment of a guarantee ?
I paid the expedited shipping and have no notice or tracking number and there hasn't been an update in awhile. What's up with that?
I'm part of that new 97.00 option and was also showing concern as we have not received any updates.. I just received a tracking number from UPS so it seems my cooler is finally on its way!! I can't wait and hope the 2 year wait will be worth it as it seems it will!!
I received the Coolest today. Very pleased with the product, its aesthetics, design and features. Still have to test performance during use and the pitcher. But for now I am delighted with the product. Dissappointed as others with the wait but bottomline looks like it was worth.
Will keep you posted.
I got a notice that my battery is shipping via UPS... just the battery ( I didn't order an extra). Is this a good sign or do I dare not hope??
I have waited for years for this getting really MAD :<
Mine says "reward delivered" too. I have not paid the extra $97 and have not received my cooler. I have inquired on the refund policy (they review two weeks before your cooler is scheduled to ship -basically not a return policy at all) This was my first kickstarter campaign and will be my last. Pretty far from cool.
Just received my shipping notification (international backer). So lets hope this will be ending soon and finally get my Coolest bedore the summer ends.
Coolest is violating the KS terms of service.
Project Creators are required to fulfill all rewards of their successful fundraising campaigns or refund any Backer whose reward they do not or cannot fulfill.
Backed the nipi cooler yesterday for $200 on another CF site, due to deliver in March 2017. Let's see which I get first (if I get this at all).
Received shipping notice and tracking number, but no shipment yet. Email says it will ship by the 29th.
Me too, I don't think Im comfortable with mine saying "Reward Delivered" when I haven't received anything,.....Ever. Even after paying More more to get it shipped by tomorrow.
Did I get snookered out of another $97 ?
Mine says reward delivered as well. I haven't gotten anything.
Mine says reward delivered and I paid the $97 for July 29 shipping and haven't received anything. THIS IS BS.
I was sent a link to pay original price no product sent.
Ryan / Team
Any updates on the delivery for all us sorry saps still waiting for delivery from the campaign?? It is extremely upsetting personally and professionally to see our product being sold on Amazon after all this, in stock there while literally 10,000's of people are out their cash and a very poor experience based on how this fulfillment has been handled.
I have been in product development for 26 years - developed and delivered over 350 products and NEVER missed a deadline as bad as this for any client - start-up or corporation. You CAN'T forget or dismiss ALL the people that propelled you idea to quasi reality or thought they would...how are you fulfilling all these others? Care to share?
Why does my pledge say "reward delivered"? I haven't received anything nor a tracking number of any kind..
I received a tracking number this morning. It's not in the UPS system yet but I have a number.
I heard this from support this morning asking if the July 29th shipping was on track:
Thanks for writing in. I'm glad to confirm that you are on our expedited shipping list with guaranteed shipment by July 29th, and we are still on track. As soon as your Coolest is ready to ship we will be emailing you your UPS tracking number.
Here's a funny one guys and gals, I inquired about getting a refund and was told: "If you would like to request a refund of your original pledge, please enter your information on the website link below and we will address your request two weeks prior to your Coolest Cooler being scheduled to ship."
Has anyone else received notification for the second round of early shipping?
At least,if we don't get some shipping notice soon, we're in a position to cancel\reverse the additional $$ with the bank or CC.
I sure do wish they would give an update for the "phase 2" early shipping offer as they did with the first. There has been no updates since.
So for those of us that did the $97 second go around - These should be coming soon:
"we can guarantee shipment of your Coolest Cooler by July 29th for the first 5,000 people interested, and by August 15th for the next 2,500 participants."
how can I call them my blender is not working
I have backed this 2 years ago and never got the kitty litter pan I was promised, my cat will never back a kicker ever again. He was devastated. I can't even get him to come out of the bathroom. He keeps meowing and meowing. Please send it to him he's keeping me awake!
Backer 5,053. Over 2 years. Ruined Kickstarter for me as I'll never back another project. I wonder how many other people feel the same way and how much this has hurt KS.
We got our cooler and posted a review on our Gear We Love page: http://www.bottomofmysleeve.com/gear-we-love/2016/7/23/the-coolest-cooler
I did the second chance option as well. I believe they say it would ship by July 25th if I remember correctly. Hoping to hear something in the next few days.
@Jason. I believe the wheels will arrived next. You must not have seen the latest update. They are now sending the cooler piece by piece as the money becomes available and you have to assemble it. So, be patient.
Anyone else just receive a battery???- that's all that has showed up!
Ooops I did it again...I got fooled again by the Coolest Cooler! Paid $97 option about 2 months and I'm still waiting...Shame on me!