Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
This whole $97 thing reminds me of a movie where you family is held for ransom. Let's hope it doesn't end like the movie where you pay the ransom money and never get your family back � I made the decision to not pay an additional $97 for something that I ALREADY PAID FOR! Hope I get mine one day or I will be happy to start the class action suit! I don't take kindly to thieves!
$97 is paid to get the person away from being a Kickstarter "backer" and into being a "purchaser", more like the Amazon customers. It also gives you more protection on the (now) purchase. It also gives a commitment and a date for this nebulous cooler. Say what you will, but it is a small price "if" they come through on the deal. Since I don't see any of the Amazon people posting that they never received the product, I think it's a fairly decent bet to make. I know people are so angry that they can't see past their rage, but the $97 is what it takes to get them to the "break-even" on the costs. If you are not going to participate in the extra fee it is still a good thing for you. It should extract about 20-25% of the people waiting for coolers or refunds, raising your chances. It should also lessen the financial burden any angel investor has to make to bail this project out, raising the chance they find such an investor. So just take a breath and be happy they are at least trying some creative solutions to this problem. Since I chose to pay the $97 and am now a buyer, I'm deleting this Kickstarter app. This has left a bad taste for these types is "investments".
You people should be ashamed of yourselves!!! Asking for MORE money to get it shipped before July 4th when we should have received these a couple/few years ago?!? (Not sure exactly, I lost count it's been so long) SMH....
I just feel like such a rube. This is the rawest deal.
If you paid the extra $97 . . . WHY? This company has lied consistently and without pause. You REALLY think they are going to come through this time? I have waited and waited and waited and for themk to ask for another $100 when I've already paid them $200, is insane. I hope you get your cooler... but I have a feeling they are basically just taking more money for no reason.
We, the international backers subsidies all US delivered coolers. Susan of coolest is according to her LinkedIn profile a master of storytelling and that's true but the story telling us why we can't get our coolers is BS. Think up a better story, like you will never get your cooler because we the coolest cooler have used your extra 100 shipping on US backers ,like the rest of the money you payed.
So I guess we will soon see a new set of excuses to those who paid the extra $97 for July delivery! Will we start seeing those excuses before July 4th or after only time will tell can't wait to see those emails. Also how many coolers did it cost to fly you and your team to China because I know this was no solo flight and what was wrong with your phone why didn't you just call them? Or Skype, google hangout, FaceTime! With the amount of money you wasted you probably have Cisco video conferencing!
Just gave my 97 dollars! Can't wait for my cooler before July! Thank You Coolest Team!
He should have given the option to forfeit the accessories I ordered and just ship the cooler. Ryan is a criminal and a Northwest disgrace. I bet he is a Bernie Sanders supporter, he sure burned us.
Well, I just gave another $100 for my "guaranteed" delivery. I should be ecstatic, right? It's coming soon, right? Yeah, right. Another $100 to "maybe" get it, or $200 to never get it. What a sham. Thanks for taking a big chunk of my money...
I've now emailed at least twice requesting a refund of my original pledge as you are unable to fulfill my reward at this time. You received over $13 million, then decided to upgrade materials and overspent. That is unfortunate, and I have compassion for an entrepreneur who got in over his head, but for you to extort additional funds from your original 62,000 Backers is both ridiculous and borderline illegal. The fact that you can't even be bothered to reply to my emails is unprofessional, rude, and further proof of the questionable business practices of this team/company. Ryan et al: If I do not receive a response to my emailed requests within 3 business days, I will be taking this to the attorney general and to my local congressional representative.
It's an election year. Who do you think they'll "back"?
Why would 10,000 people give him another million dollars to be delayed again. Are people seriously that stupid. If he can't deliver on his original promise he should be out of business. Hang on.... Nike just asked me for another $100 before I buy my shoes. Get real!
My opinion RYAN is the one who messed this whole thing up
I think he should take a loan out himself and get these things shipped out and he can worry about getting his money back himself this is beyond rediculous
Ryan is such a horrible person. I got one work you buddy.... "KARMA"
Mines gonna be longer. Was supposed to get it along time. How to do go about getting my money back
I just requested a refund and was told to fill out an online form (which I expected) and that my refund will process...wait for it...2 weeks before my cooler is scheduled to ship. I'm sadly not surprised but what the heck is that?! If I was going to wait this long to get my cooler, and won't get my refund until 2 weeks before it's about to ship, why on earth wouldn't I wait 2 more wee...ohhh, I get it. This is what they call a scam, right?
As the great Chris Farley said once on The Chris Farley Show...this what you call a 'hoax'.
@Stefan Joziasse Sorry to hear that you had trouble, the long delay requesting refund can cause trouble if they are not used to Kickstarter (I had to explain this). If you paid with Mastercard suggest calling them again, explain that you ordered a product that has not, and will not be delivered. Also explain the reason that you are so late in contacting them is because the seller strung you along with new delivery dates (that you believed in good faith). Also, it helps to have an email response from the creator where they refuse your refund, especially for the shipping fee, and where they fail to give a delivery date (ask explicitly for a definite delivery date or a refund date, query why they can't refund the shipping as this clearly should not have been spent) - they will of course not give either - I just hope they do reply. Although the most recent communications where they make it clear that International backers will not get their Coolers may suffuce. The first time I had to get a refund this way (a different failed project) it took some explaining about Kickstarter but in the end they agreed it was a case of non-delivery, and misleading communication, that they would try for a refund. I had to send a few documents to prove the Coolest non-delivery (emails, copies of updates where delivery was indicated, copy of news report that they have no more money etc). Don't take no for an answer but try to explain clearly and ask them to check and to give you the form to try for refund application. I guess it depends who you get on the line, so if at first you don't succeed try again.... Good luck !
More money... It's not the money it's the fine print. He removes you from backer status then can say oops sorry no cooler for you and the most you can get would be 97 dollars back.
I have stopped supporting KS
I mean the bookies called KS they get there cut regardless if you win or loose.
Where the financial information nation that shows Exactly what was spent. I bet Ryan lined his pocket.
$185.00 kick starter + $97.00 optional hostage shipping fee = $282.00 (retail $299.00 per kickerstarter offer) so i would save a whopping 17 dollars off retail if i ever get it. I thought twice about backing a cooler regarding how cool for 185.00...i would have never backed for 282.00...so you want 35% more money to free my coolest....criminal...just criminal. How can you financially mess up a cooler making business. Its not rocket science and yes, i run my own business so i know. CRIMINAL!
My coolest cooler is being held for a 97.00 additional hostage fee option. call it an option...i call it crimnal...just criminal. Free my coolest!
@Ned - Paladin of the Obsidian Order, that reminds me of years ago when Ross Perot wanted to see how many supporters he had to run for President. A friend of mine called the 800 number to leave a negative message (I will withhold the actual message). As soon as it connected, he heard a message thanking him for supporting Ross Perot for President and hung up the connection.
According to FB, Active users are accounts which have logged in to Facebook during the last 30 days.
1.44B current active FB users as of Dec 2014
According to an interview a year ago, 60% of FB accounts are business
576M personal accounts (including charity, duplicate, and fake accounts)
176+ million fake profiles according to FB
400M approx personal accounts (including charity and duplicate)
7B people on the planet 5.7% of planet using FB personal accounts (including charity and duplicate).
Approximately 82.4% of FB daily active users are outside the US and Canada
KS has more users in US and Canada than other countries
Please stop spamming the over 94.3% of us without FB with your FB Rant group. I think we are doing just fine here. Also, it has more visibility here. Thanks!
How many people are actually doing the $97 option?
He says 10,000 are interested but when I received the email first announcing this, I clicked on the "interested" button, thinking I would get more info (with no intentions of giving Ryan anymore money). However, it was just a screen saying thank you for being interested. So I am guessing this is a way for Ryan to dupe his new investors. He can say 10,000 clicked they are interested in the $97 option. I bet 9,000 of the 10,000 clicks were like me, just looking !
@Chris Would you like some cheese with that whine? 'Murica!
A Facebook group for concerned backers moderated by concerned backers:
So, there was 62,642 backers for this project(as stated on page). I jumped on Aug 29, 2014. My backer number is 64,607, (which is higher than stated backers) & don't understand how these numbers where assigned. I don't have my cooler yet as of April 29, 2016. So the 13 million from backers 1-62,642 has been accounted for(?), so where is the other 1965 backers money? I also bought additional items of $84.00, paid the $15.00 shipping fee, & my pledge when asked to take action. As for coolers selling on Amazon for $399, I should have gone that way for several reasons. 1. I would have my cooler already 2. Monetary Interest on my pledge for almost two years lost 3. How many coolers did Amazon get to sell? That many backers out of their coolers! Ready for a refund or lawsuit.
Hey - to all those people who have received, or may shortly receive your cooler...
When you make your first margarita, please raise a glass to all those international backers that made it possible. International backers have had their orders put to the back of the queue, they are excluded from the offer to pay more and take delivery, and they have already paid an extra $100 in shipping.
All this money from international backers has gone to provide you your coolest cooler in the USA. So enjoy the summer, we hope you get your coolers, but please dont forget the minimum $285 each international backer put in that helped pay for them. Raise a glass to us while we say goodbye to our money.
Just send me my damn cooler already!!!!i I don't have more money to send you since I needed to purchase a different gift for the person who was suppose to receive the cooler. Enough already! Just get them shipped to EVERY BACKER NOW!
This is the biggest crock of sh!t I'm not giving you more money Ryan!!! Biggest BS scam! I debated doing another Kickstarter project about a month ago but went ahead with it. Low and behold I just got a message that my rewards are in! That's how it's supposed to work!
I've been waiting for Mr Grepper to add a comment to the issues with the terms of service for the $97 delivery fee. But i guess his and the campaigns silence speaks volumes and I will not be opting for "early" delivery or just my $97 back when/if things go wrong.
Not like the kickstarter terms of service mean anything anyways.
@Ryan Ball, I think you have nailed it, same thing I thought. Click on the $97 to get the "Guarenteed delivery" and you just signed your KS rights away. All CC has to do is claim another delay, production disruption, zombie apocalypse or alien invasion then refund the $97 you just sent to CC. You loose your rights and cooler and CC has cleared you off the books as a debt then move on to the next money grab.
I requested a refund for the "extras" about a month ago and received my check this week. At least I got part of my money back. If I get the thing I get it. I'm moving on
I am in batch 15 but that means nothing since I don't know what batches have already been shipped. In 2014 you raised over $13 million in original backing plus added shipping charges, batteries, etc. Now you say that for $97 more we can have our cooler by July 4th. Over 10,000 people are interested. That would be another $970,000. But it is impossible to build and ship over 10,000 coolers in less than 66 days (and that is assuming you would air ship these). I just looked on Amazon and your cooler is in stock (blue, orange or lime) and immediately available for shipping. $399 (free shipping for Amazon Prime members). Delivery as early as tomorrow. But the reviews are not great from the people who have received them. I still expect to receive my cooler someday and I will keep it forever as a reminder of mistakes made in case I am ever tempted by another Kickstarter project.
When Ryan first posted he was selling the Cooler on line just to keep the lights on...I was pissed�...now I just find this whole thing a joke... $200 usd...gone!!!
But please keep up with the updates...it gives me something to laugh at���
I bet your running out of different excuses...but don't worry hurricane season is just around the corner...���
I encourage everyone to file a complaint with the Oregon Department of Justice - they are reading these. Here is the link and it takes only a couple of minutes of your time.
Angola, Zaire, .... Canada... They are all equidistant from Portland.
Dear International Backers,
We've had a lot of interest from our international backers for the Guaranteed Shipping option. Unfortunately, international shipping is not simple, especially with something as large as the Coolest Cooler. We have backers in 72 countries around the world, so when we send your Reward we want to make sure it’s right the first time.
Because production has been turned off for the last five months we’ve decided not to include international backers in this week’s Guaranteed Shipping option.
When we first started shipping to backers last year, we had some reports of issues with the blender motor, the battery and the drain plug. While testing in-house of our new drain plug shows us this design is perfect, the reality is that we won’t really know it doesn’t leak until several thousand coolers are out getting used every weekend.
The last thing we want to do (or can afford to do) is coordinate the return and exchange of a leaky Coolest Cooler from Angola or Zaire.
If you expressed interest in the last email to explore this Guaranteed Shipping option we still have your information, or you can still let us know by clicking HERE. Once we’re satisfied we have the quality control where it needs to be, we may offer an expedited shipping option to everybody once again.
Backing this project is what turns people away from Kickstarter, nearly two years ago I gave you some money and have absolutely nothing but a string of excuses to show for it. It is to the point where I would really just rather have my money back...
How did you manage the refund by Rabobank? I called them (also Rabobank) but they told me it's not possible to refund my money because it's to long ago. Please let me know!
I have tried to be very understanding to all the set backs you have been having. but today i get on amazon and as a prim member i can buy the cooler 399.99 and have it here in 4 to five days this is getting old you should take care or your bakers first . http://www.amazon.com/gp/product/B016VXVMGA/ref=as_li_ss_tl… i will not give you another dime for what i backed you almost 2 years ago and almost at this point wish i would not have back you at all. how is it we cant get ours yet they are ready to ship to Amazon prim members .
$97 dollars my social secretary number bank accounts and my retirement are all you Ryan!!! Go spread your wing and fly.
I know it's just a drop in a barrel but it would be pretty sweet if Anonymous could rectify this situation. Legal action isn't going anywhere
4. How Projects Work
Kickstarter provides a funding platform for creative projects. When a creator posts a project on Kickstarter, they’re inviting other people to form a contract with them. Anyone who backs a project is accepting the creator’s offer, and forming that contract.
Kickstarter is not a part of this contract — the contract is a direct legal agreement between creators and their backers. Here are the terms that govern that agreement:
When a project is successfully funded, the creator must complete the project and fulfill each reward. Once a creator has done so, they’ve satisfied their obligation to their backers.
Throughout the process, creators owe their backers a high standard of effort, honest communication, and a dedication to bringing the project to life. At the same time, backers must understand that when they back a project, they’re helping to create something new — not ordering something that already exists. There may be changes or delays, and there’s a chance something could happen that prevents the creator from being able to finish the project as promised.
If a creator is unable to complete their project and fulfill rewards, they’ve failed to live up to the basic obligations of this agreement. To right this, they must make every reasonable effort to find another way of bringing the project to the best possible conclusion for backers. A creator in this position has only remedied the situation and met their obligations to backers if:
they post an update that explains what work has been done, how funds were used, and what prevents them from finishing the project as planned;
they work diligently and in good faith to bring the project to the best possible conclusion in a timeframe that’s communicated to backers;
they’re able to demonstrate that they’ve used funds appropriately and made every reasonable effort to complete the project as promised;
they’ve been honest, and have made no material misrepresentations in their communication to backers; and
they offer to return any remaining funds to backers who have not received their reward (in proportion to the amounts pledged), or else explain how those funds will be used to complete the project in some alternate form.
The creator is solely responsible for fulfilling the promises made in their project. If they’re unable to satisfy the terms of this agreement, they may be subject to legal action by backers
So paying the $97 isn't a good choice? I feel like the terms said I will lose all rights?
I got my cooler, but the battery seems to have an issue. Is it possible to order a replacement battery? The blender only works for a few minutes when it's fully charged and then it stops until the battery is full again. Is there a way to order a replacement? Thanks so much!!
Exactly Ryan. Bombak, you're going to lose your initial investment plus not get a Cooler. And have no legal recourse due to the terms you signed. Reading is fundamental.
Just as pissed as the rest but I paid the $97 cause I think otherwise I might lose my initial pledge. So i'd rather pay more and get something than pay nothing and kiss my initial pledge goodbye. Let's see how this plays out...
Check out ur FaceBook group. Where we can rant and share information.
Did anyone who paid the $97 read the new terms or just click the button? So when shit goes down again and they fail to send your cooler all they have to do is send you your $97 back and be done with you. You will no longer be a Kickstarter backer and you will lose your cooler and $200+ you invested. Too big of a risk for me. I'll just sit here and wait a few more years. Maybe my daughter can use it when she goes to college (she starts kindergarten next year).
Lol. Reading the latest insult from these scoundrels today polluting my email box I can only laugh. What a guy giving us the chance to get what we paid for already for just another outlay to him of $100. LOL. There are third rate conmen at carnivals with a better line then this boat full of bunglers. When I finally get this piece of junk the YouTube of me and a few buddies blowing it to bits at the range will be worth the price I paid. Instead of filling Ryan's pocket with the 97 though I'll use it for ammo. That should be just about enough to reduce the coolest to a pile of shards and shrapnel not much bigger then Ryan's shriveled little nads.
I will pass on paying the extra $97 and ask for a refund instead. This has finally gone beyond ridiculous.