We simply want to remind you that the RRT Reward Exchange Program ENDS April 28, 2018. It cannot be extended. That said, we will try our best to accommodate everyone who contacts us by April 28, 2018, even though it is after the extended deadline of April 13, but no guarantees. Read on for details.
If you have sent your request in the last week or two and have not yet heard from us, you should be hearing from us very, very soon.
If we are waiting for a response from you, PLEASE do so NOW, no later than April 28, 2018, before it is too late and we can no longer offer you this exchange. Please. Time is almost out. Palladium will have no remaining inventory after the end of April and it finalizes the Reward Exchange offer. Afterward, any remaining product must be sold to a professional liquidator for pennies on the dollar or destroyed.
IMPORTANT NOTE: Recently, a handful of people have contacted us reporting they have not gotten a response from us, but when we investigate, we find we have sent out numerous messages via Kickstarter Messenger. In some cases, we have sent the individual 10 or more messages via Kickstarter Messenger. This is your best way to communicate with us. If you have not heard from Palladium and have not checked your Kickstarter Messages in the last week or two, PLEASE do so pronto! If you are having issues with Kickstarter Messenger, you need to let us know and provide an alternative method of communication (email address). And please do so soon. Thank you.
Tearing down Reward Exchange packages that have languished
If you received your shipping total more than 7 days ago and have not submitted payment for shipping to Palladium Books, your Reward Request items will be torn down and made available for other backers; as explained in the last couple of Kickstarter Updates.
THE ONLY EXCEPTIONS are those who submit shipping payment – OR – notify us that shipping will be submitted by the end of April and then do so. For Example: A backer contacted us the other day to ask if we could wait till Friday after he gets paid for the week. Of course we said yes, and appreciated being notified. Please follow his example if you want your Reward Exchange.
OUT OF STOCK! Due to the large number of participants, we have run out of the following rewards:
- All convention exclusives including Breetai, Grell, Max and Miriya.
- Spartan/Phalanx Expansion Pack
- UEDF Decals
- UEDF Template & Token Pack
- Zentraedi Template & Token Pack
- All Robotech® RPG books are out of stock EXCEPT the two listed below.
Available Robotech® RPG Books (going fast):
- Robotech® The Shadow Chronicles® RPG (manga size).
- Robotech® The Masters Saga (i.e. Southern Cross) Sourcebook (full size).
- RRT rule book.
Note: We were happy to offer items that were not originally available to backers, like the convention exclusives and Robotech® RPG book titles. We also severely limited the number of expansion packs, books, and exclusives during the 10 day liquidation sale so that the lion’s share would be available to backers participating in the Reward Exchange.
To make processing your Reward Exchange requests faster, please provide 1-3 or more alternative selections. This way if something runs out, we can substitute it with one of your alternatives. This enables us to fill your request faster, because we do not have to try to reach you by email or phone, which can take a couple days!
Did you get a shipping cost?
If so, your Reward Exchange is READY to ship. All we need from you is payment for the shipping cost. Please do not miss getting your Rewards Exchange because you forgot to send Palladium the shipping cost in time. Time is running out. You have till April 28, 2018.
AND please confirm your shipping address when you send the payment ESPECIALLY if you have moved since Wave One shipped.
Please Note: We are sorry, but your Remaining Reward Value (RRV) CANNOT be applied toward the shipping cost. It is applicable toward Robotech® and RRT items only.
Shipping payments are needed as soon as possible
This is for your benefit, not ours. The RRT Reward Exchange is drawing to a very FINAL close at the end of April. Afterward, any remaining product must be sold to a professional liquidator for pennies on the dollar or destroyed.
Important Deadline: If you received the shipping amount more than 7 days ago, you MUST send the payment by Saturday, April 28, 2018, or your requested Reward Exchange package will be TORN DOWN AND MADE AVAILABLE TO OTHER BACKERS the very next day.
This ONLY APPLIES to those who have been sent shipping costs on April 18 or earlier, and have not sent in the shipping payment. If your package includes items that are no longer available (because your package was packed weeks ago before we ran out), it means you will lose them, but another backer should get them. Please Note: We do not do this out of impatience or lack of respect for you, but because the time to provide these Reward Exchanges is quickly running out. And because we want backers to get Rewards that have been abandoned by those of you who may have decided not to participate after all. Thank you.
- The most expedient and secure method of payment for the shipping is to use PayPal: firstname.lastname@example.org. (This is a PayPal payment address only, please send all other email communications to email@example.com.)
- Or call the Palladium office with your credit card information at 734-721-2903. We will charge your card and ship right away! Depending on the time of day, your Reward Exchange may ship that same day or the next.
- If you have already sent your Exchange list, please do NOT send it again, we have it and we will be contacting you. We will get to you in chronological order – on a first come, first served basis.
- If you get the automated voice mail, please leave your name, backer number if you have it, your phone number and a brief message. Someone will get back to you. Maybe not right away, but as soon as we can. If you get someone on the phone, please have your information handy. But remember, if you have already sent your info, it is in the queue and your Reward Exchange will be processed. There is no reason to call. We are swamped so it may take a few days before you get a response.
- If you have changed your mind and do not want your Exchange, please let us know so we can tear it down and make those rewards available to other backers. Otherwise PLEASE send the cost of shipping as quickly as possible so we can get your package to you immediately.
Good Supply of most RRT Rewards
We have an ample supply of the Robotech® RPG Tactics Main Box Games and most expansion packs. All remaining RRT Rewards are ONLY AVAILABLE TO RRT BACKERS (and slated for final liquidation after the Rewards Exchange comes to an end). Of course, Rewards are limited and available on a first come, first served basis, while supplies last. Requests have been processed in the chronological order in which they were submitted.
Everyone who has contacted us to participate in the Reward Exchange Offer by the extended deadline of April 13, 2018 should get their Exchange Package
Provided Palladium receives your shipping payment very soon. Please do not be concerned if you have already submitted a request, but have not yet heard from Palladium Books regarding the status of your Reward Exchange. You will. As long as you sent us your Robotech® Reward Exchange request by April 13, 2018, you should be okay and your Exchange should go through without a problem, as long as you send the shipping payment promptly after we tell you what it is.
If you decide to try to participate in the Exchange NOW, after the April 13, extended deadline, we will try to accommodate any RRT Reward Exchange request through April 28, 2018, BUT WE CANNOT GUARANTEE ALL THOSE REQUESTS WILL GET PROCESSED at this very late date. Sorry. Please note that Palladium will have no remaining inventory after it finalizes the Reward Exchange offer on this date.
Please see RRT Kickstarter Update #218 for details about the exchange (and #217 for why there will be no Wave Two and why Palladium is doing the Exchange). Include a few alternative selections in case a particular reward is no longer available.
As always, we thank you for your understanding, cooperation, and support.
- From all of us at Palladium Books