Frequently Asked Questions
We are aware that many people are being charged through their credit cards; however, we would like ensure to our backers that your credit card will not be funded thoroughly until the campaign has ended.
Here is a statement quoted from the Kickstarter's FAQ section:
"...Pledges are only charged at the end of a project's campaign if it is successfully funded.
Due to Kickstarter’s funding model, we don’t charge backers at the time of pledging. Instead, backers are only charged for a pledge if the project meets the deadline and reaches its funding goal. Pledges for higher level reward tiers are subject to an authorization check, however. It looks like your pledge falls within this range.
Authorizations function in different ways, depending on your bank. Some authorizations will drop after a few days, while others may be in place until the project ends. We recommend that you contact your bank for more details about their authorization procedure
The iKamper team has been on this issue and has been researching for all possibilities as to why some backers are being charged on their credit cards, or even twice in two different payments for some instances..."
The best possible answer that we have found to this issue lies in the probability of an "Authorization Hold". An Authorization Hold is an actual charge that is not put through until the merchant submits their batch of transactions and the banking system transfers the funds. In other words, your credit card may have been charged, but may not have been actually gone through due to Kickstarter's financial system. Kickstarter ensures all backers that you will not be fully charged until the campaign has been ended, and funded completely. You may also for instance see your bank account being charged for a certain amount, however, not showing up in your accounts records.
Keeping all of this in mind, we would like for all backers who have this problem to follow up on this issue with these following steps:
1. Please contact Kickstarter directly.
2. Please contact your Credit Card company.
3. Please check your account balance statement history - was there a charge?
- if so, was it a Kickstarter payment?
With all of these steps in mind, we ask all of our backers to be patient with this issue and not to panic. Kickstarter's payment system is a completely different portal, and everyone is on the same boat in regards to payment, so we ask you kindly to be patient and follow up with updates.Last updated:
Our team at iKamper has created a 'first-come-first-serve' type of system for our backers. We will be doing our best to keep up with production and order them in a timely manner for our backers who have been doing their best to be first in line.
We plan on shipping the 'Super Early Bird' pre-orders in early April and delivering in May-June. Due to the overwhelming demand that we have received (thank you!), delivery for later orders will most likely happen in July.
Keeping that in mind, it's also important to note that this is the reason why we have a reward system: there are 4 types of rewards. Each of them is time-limited, comes in a choice of 2 tent materials, and 2 delivery options (pickup in Los Angeles, California or shipping).
24 Hour / Super Early Bird Special: the lowest price will be available for the first 24 hours only.
48 Hour / Early Bird Special: this next reward will be available for 48 hours only.
With production in continuation, we will be sending out the Skycamp's as fast as possible, keeping customer satisfaction in mind.
For more information about shipping, please go to our main shipping page: www.ikamper.com/shipping-info.
Periodic updates will occur throughout the campaign, so please stay updated!Last updated:
At the end of the campaign, we will send you a survey for you to confirm your shipping details, general information, and the color of choice. If you are unsure of which color you would like, please refer to our "Available Colors" section on our main Kickstarter campaign page.Last updated:
With overwhelming demand in such a short period of time, our team at iKamper is doing our absolute best to keep customer satisfaction at bay, especially when it comes to shipping on time. Our expectations were blown out of the water.
Our goal is to deliver your Skycamp by May and June at the latest. However, the exact delivery date depends on a number of factors, including order volume and having to rely on shipping partners. At the end of the campaign, we will send you a survey for you to confirm your shipping details, and we will also update you at that time.
We plan on shipping the first pre-orders in early April and delivering in May-June. We will send you a survey at the end of the campaign to confirm your shipping details.
1. Pick Up
Order your Skycamp now and pick it up at our warehouse in Los Angeles, CA for FREE!
Address: Forman Shipping USA, Inc. 1515 Kona Dr., Compton, CA 90220
Or have it delivered to your doorstep (continental US*) for a flat shipping rate of $380.
* Shipping to Honolulu, Hawaii: $490 + port charges and fees. Kickstarter allows us to input only one flat rate to the US ($380). You may choose that option now, and at the end of the campaign we will send a survey to confirm shipping details. At that time you will be asked to pay the remaining $110.
* Shipping to Alaska: we are still working on the best shipping option. Kickstarter allows us to input only one flat rate to the US ($380). You may choose that option now, and we will update you once we have a final quote. Shipping will most likely be higher, but you will have the choice to pay the difference or get a refund.
Pick Up in the Closest City
We ship to the cities listed below but are unable to ship directly to your address. You will need to pick up your Skycamp in one of these cities:
1. Toronto, Montreal, Vancouver: $195 USD (+ customs, duties, taxes)
2. Calgary, Edmonton, Winnipeg, Regina, Saskatoon : $ 365 USD (+ customs, duties, taxes)
You are responsible for all customs, duties and/or taxes. However, because of the Free Trade Agreement, these amount to only $280 - $350 USD for one Skycamp unit. For more information, please contact our shipping partner on our shipping page.
Kickstarter allows only one shipping rate per country, so when you checkout a shipping fee of $195 USD will be applied. At the end of the campaign, we will send you a survey to confirm your shipping details. At that time, you will be asked to pay the difference.
INTERNATIONAL (non US & Canada)
We ship internationally to SELECT CITIES ONLY. Please note that we are unable to ship directly to your doorstep, so you will need to pick up your Skycamp at the closest port of entry, or arrange to have it delivered to your address at your own cost.
IMPORTANT: You will be responsible for the customs clearance, duties, taxes and picking up your Skycamp at the closest city/port of entry (or trucking to the final destination). The shipping on Kickstarter is only to the select cities/ports of entry listed on our shipping page. For detailed information, please contact the shipping partners listed on our site to be advised on the customs clearance process and pick up (or arrange final transportation to your doorstep).
If your country has a free trade agreement (FTA) with South Korea, import duties will be lower or non-existent. Import taxes and duties can vary significantly from country to country. On average, you will be expected to pay $300 - $1,100 in taxes and duties depending on your country’s tax rate and duties at the port of entry.
For more information on shipping, please go to www.ikamper.com/shipping-info, for more information.Last updated:
We are figuring out the best solution for people residing in Alaska and Hawaii - we have not forgotten about you! We are currently finding ways to make shipping a breeze for the backers residing in Alaska and Hawaii.
For continental US, it's a flat rate of $380 including all taxes, customs and fees.Last updated:
After the campaign ends in April, we will send out a survey to all of our lovely backers of the campaign. They survey will be asking for all of your general identification, shipping information, and what colors/accessories you wanted with it. No money will actually be deducted from your account until the end of the campaign in April.Last updated:
Yes. If you have forgotten or would like to purchase more accessories before the campaign ends, it is possible to adjust your pledge. To change your pledge amount, visit the project page and click the blue “Manage" button that appears next to your pledge amount and then select "Change your pledge" on the following page. Add the accessory pledge amount to your total pledge amount.
We will be sending out a survey at the end of the campaign for our backers to fill out that you will have to fill out that includes basic information on shipping, choice of color, and accessories.Last updated:
We currently do not offer any financing options for payment. You can use a debit or credit card associated with Visa, Discover, JCB, MasterCard, or American Express. Discover and JCB cards are currently only accepted for US-based projects.
Kickstarter does not currently accept Maestro or Visa Electron cards. If you are using a pre-paid credit card, please make sure that the card has a value of at least $1 more than your pledge amount.Last updated:
Extra poles for converting the doors into canopies can be purchased after the campaign.Last updated:
Don't see the answer to your question? Ask the project creator directly.Ask a question