Frequently Asked Questions
As we understand Kickstarter Campaign funds, it will take approximately 2 weeks from the End Date of the Campaign for Kickstarter (the company) to release the money to us from the Backers.
This makes sense as they need time to track down people with expired credit cards and other payment related issues.
We will need those funds to put down the first payment towards the manufacturing of the books. Once the order is placed with the Chinese manufacturer that Airship Notebooks has worked with for several years, it will take approximately 1 month for the Ideabooks to be manufactured and ready for shipping.
When the Ideabooks are completed, they will be shipped via ocean freight. Ocean freight will take approximately 1 month.Last updated:
WE ARE SHIPPING WORLDWIDE. Just want to make that clear.
However, per Customs law, we cannot label the sketchbook as a gift for shipping. International shipments will be subject to customs charges depending on the country to which you are shipping (if you are shipping to an address in the US, EU, UK, Canada you will not have a customs charge).
It is POSSIBLE that we could add Australia to the list... but it really does depend on how many people in Australia back the project. So... tell your friends!
NOTE: If packages are lost due to international shipping issues outside of our control, we will not be able to replace it. We will refund the cost of the Ideabook and the shipping, but any customs charges you had to pay along the way will be your own responsibility.Last updated:
Shipping will be charged via Backerkit after the Campaign is over. Why? To save you money!
The more people we get in each region (e.g., the US, the EU, Canada, Australia, etc.), the less we have to charge for individual shipping.
After the Campaign funds (*fingers crossed*), will take about 7 to 10 days for us to post a table of shipping rates so everyone knows what shipping costs to expect.
If the Campaign is a roaring success, we hope to pass that success onto our backers and save YOU money on shipping costs.
From Freight to Your Door:
Based on our current mailing list (which, of course, is no indication of who will back the project... but we have to use some metric to plan ahead, don't we?) we plan to ship directly to the United States, the European Union, the United Kingdom, and Canada.
This means that rewards shipping to addresses within the US, EU, UK, and Canada, will be shipped from within the US, EU, UK and Canada. This also means that people inside those countries will not need to worry about customs duties.Last updated:
Airship Notebooks has worked with this same manufacturer for several years. They have a defect rate less than 1%. The manufacturer cares about quality just as much as we do, so if there is something wrong with the books we order, they do not send those out.
In the unlikely event there are any defects or damage to the Ideabooks, we will order more Ideabooks than necessary to fulfill the Backer rewards.
In addition, the surplus Ideabooks will be available so that if you receive a notebook that is damaged or defective in some way, we will do our best to replace it or refund your money.
Also, our fulfillment company will be handling the books individually to package them up. If the books were damaged from the manufacturer to the fulfillment centers, they will not be sent to you.Last updated:
No. All shipping costs will be charged separately after the Campaign is over. You can refer to Update #7 at the link below for details about Shipping Costs:
For example, if you are in the lower 48 United States and backed us today to get the 1-Pack of the Sketchnote Ideabook, you would be charged $19.00 by Kickstarter after the Campaign ends, then approximately $7.25 via Backerkit after the Campaign is over, for a total of $26.25. You will have the option to add more add-ons through Backerkit, which will affect shipping rates, too.
(Specific shipping rates will be calculated later. All rates provided in the update are estimates.)Last updated:
Don't see the answer to your question? Ask the project creator directly.Ask a question