So what's going on?
First of all, our sincere apologies for the belated update regarding the shipping delay. We understand the commotion we've caused but we hope to explain it a bit in this update so stick with us.
Happy Chinese New Year to those celebrating the Year of the Horse. A week before the New Year, production staff in the factory started leaving for travelling home in the villages. For some of these workers it could be a 30 hour journey by train and bus. While we anticipated the Chinese New Year holidays, we did not foresee the "great migration" this year started earlier than other years, and with more people choosing to go home rather than stay in the factories. Perhaps it's a sign of the rising quality of life. It caught us by surprise and we were unable to complete the production.
This is where we are at:
The ROCKI's and the ROCKI covers have been produced (good!). What needs to be done is the process of loading the latest firmware onto the ROCKI's and test each ROCKI before they go into their box and out to you. Last thing you want is a non-working ROCKI after all the anticipation!
We've been negotiating with the factory hoping that we can persuade some of the workers to come back earlier to start production, but alas that was not possible. The factory will be resuming full operations on the 10 February.
To speed up the process of assembling ROCKI + ROCKI Cover, we'll be assembling all of them with Paint It Black color by default (fyi, Paint It Black is the most chosen color).
For those with single ROCKI,
-- if you've chosen a color other than black, eg. Hot Chilli Peppers Red, we'll be adding the Hot Chilli Peppers Red cover in your package. So you'll get a Paint It Black ROCKI + your choice of color ROCKI Cover.
-- If you've chosen Paint It Black, we'll add in an extra random color Cover. This way every backer with a single ROCKI gets a Paint It Black ROCKI + a Color Cover.
For those with ROCKI MY HOME Sets, you'll be getting Paint It Black ROCKI's plus a set of all colors.
Again, our sincere apologies to everyone for the communication dip and thank you for your understanding and patience.
PS: If you have not received the survey for one reason or another, we will contact you again before shipping out your reward(s).