Shipping Part I: Updating Your Address
Shipping Thermodo is a multipart story. Have you ever tried posting a package from your local post office? Well, shipping 12,000 Thermodos to 77 countries is nothing like that at all. True to form, we'll try to bring you insights into how it's actually done and the sort of challenges we face in the coming weeks.
But before we can even get into the actual shipping, we've got an important task that needs to be taken care of first: Making sure that the information we've received from you guys are up to date.
How do you do that?
Kickstarter only allows for one survey to be sent out and we know that some of you guys might have moved since answering that survey. So we've known for some time that we wanted to allow everybody to update their shipping details before shipping starts. However, there's really not a lot of clever solutions to managing this sort of data in a convenient way.
When you're dealing with 9000 rows of spreadsheet data, and you want to allow people to edit that data, you want to be absolutely sure that nothing goes wrong. You want it to be easy to use for both you and the backers. How do you do that? You build your own system!
Introducing the Backer Shipping Panel
So we've build a system to handle all of this. It's pretty cool to be honest. We've been busy this weekend sending out emails giving people access to their very own Backer Shipping Panels. In the panel you'll have access to update your address, supply us with a phone number (for the shipping carrier), oh and you're also able to see the reward you have chosen. It looks a bit like this:
Every backer should have received an email from us by now with a uniquely generated link. If you haven't already, be sure to check your spam filter. Still nothing? Send an email to firstname.lastname@example.org and we'll get it sorted out.
Any changes to your address should be final before this Friday, November 22nd. By then, we'll lock down the database and send a hard copy to Shipwire. So if you have changes, be sure to make them now. Kristian, Willi and Michael will be manning the inbox email@example.com as we try to facilitate changes and updates to your shipping details.
So when do I get it?
Don't go walking around your mailbox just yet, shipping everything will take time. There's a lot of steps to this, and several things that need to happen in concert. We have freight forwarders and customs brokers working with the factory in China. We have an entire team at the distribution center in L.A., and in other regions, ready to do fulfillment and we're pulling all the strings from Copenhagen. If all goes smoothly, barring factory hiccups and customs issues, we'll have everything out before the end of the year. That is an estimate, not a promise. It's what we are aiming for and we will try to stay as transparent as always during these hectic weeks and bring you along for the ride.
Make sure to get those updates in your Shipping Panels before Friday. It's the first deadline of the Shipping phase. Let's do this!
- Your Team in Copenhagen