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Hello, Has anyone from Brazil already received your copy?
I didn't and don't have a tracking number to follow, and Our mail service works togheter with USPS. Someone can help? Thx
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Dogs was featured on Fox news in Louisville, KY on Sunday 2/18.
Please email me at firstname.lastname@example.org and we will get it sorted out.
Please include your shipping address in the email.
I saw comments here that the game had shipped. I hadnt received anything. I went and checked spam mail and see a shipping notice message from Nov 6th. There is no tracking and I have never received the game?
@Rodolfo Schmauk Ortuzar
I'm sorry you have not received your game as of yet. There are no tracking numbers. Most countries do not work with US or UK tracking systems so no tracking numbers are available.
I've been advised that packages going to south America can take up to 6 months and have a very high rate of being stolen. If you havn't received the game by the 3 month mark which should be the 17th please send me an email to email@example.com and I will send you another copy. Sorry again about the wait.
It's been almost 3 months since the game was sent, and I still haven't received it. Any way I can get a tracking number or something to boost my confidence that the game will arrive?
@ Thomas Lee Rochelle
Thanks for reaching out, sorry it has taken me 5 days to get back to you, I was out of town on a job. You were one of about 10 backers who we never received our survey back from so we did not have your address to ship it to you. Please send me an email to firstname.lastname@example.org with you shipping address and I will get the game to you.
I messaged through Kickstarter, but I have not received my copy of dogs yet. I live in Philadelphia
Hi, I sent an email about 2 weeks ago about broken components and I still didn't get an answer, I will send it again, could please go check as soon as you get a chance.
I have sent you a reply to your email and asked Games Quest to ship you out another copy.
I sent my email to you notifying about the delay of the game. Now, I still didn't receive the game yet, could you please check your email and inform me what should I do. My email is email@example.com.
I plopped Dinosaur Island and Wasteland Express Delivery Service on top of the boards. If that doesn't straighten them, nothing will!
Actually, I just took a look. They're probably half as bad as before, and that's only after a couple hours.
No worries, @Gary. My wife and son played a three player game with me last night and it didn't seem to be an issue. I will probably stack some books on them at some point to see if it helps. Regardless, it won't deter us from playing. Though my wife isn't much of a gamer, she and my son ended up tying (even with the tie-breaker) beating me 45(tie)-35. In my two plays so far, I'm realizing you have to watch the player only going after the city dogs as they seem to win.
I'm glad you enjoyed the game. Sorry about the slight warping but this is the case with lots of games it comes from humidity differences between you and the manufacture. I find that after the game has acclimated to its new home that they get better, if not I flip them so the warped side is up and place a stack of books on them for a day or so and this usual fixes it right up. Also this time of year can be hell on board games as most of us in dry climates like California tend to run humidifiers, though not in the game room and it just messes with cardboard.
My son finally unwrapped Dogs as a Christmas gift. I punched out the components, set up a three player game, read the rules, and played through a game to familiarize myself. Overall, I really enjoyed the game play. The game mechanisms work well together and the decisions to be made are easy to grasp be challenging enough to make players really think about their decisions. The only shortfall, in my opinion, is the player boards and the action board are slightly warped causing them to spin when interacting with them. I'm guessing a playing mat or table cloth may add enough friction to prevent the boards from rotating and it doesn't reduce the enjoyment of the game. I'm just worried there is a potential for pieces to move if the boards are accidentally jarred.
I'm sorry you have not received your game as of yet.
Games Quest handled the fulfillment of the game for us. The only people who revived tracking numbers were those in country that work with tracking number provided by Royal Mail. Customers in western Canada just started receiving their packages last week even though they cleared customs on Nov 4th. Brazil also just started receiving the game and I am told by them that it can take 2-3 months for them to get packages based on where they were sent from and how busy the customs and post office is. This time of year packages can have extra delays. I have sent an email to another back in Bangkok to see if he received his game yet and if so what date he received it on.
Please send me an email to firstname.lastname@example.org and verify your shipping address so I can cross reference it in the system and make sure there were no mistakes in the address and I will check with Games Quest to verify shipment once I have that information.
I'm still waiting for my copy to arrive to Thailand. I'm not sure why it takes so long and why I didn't get any email to update since October 10. How can I check for it? my customer who order this game asks me and I don't know how to answer him now.
My copy finally arrived today. The customs notice was dated Nov 4th. Not sure why it took so long to get to me, but at least it's here in time for Xmas!
Dogs arrived today. Customs cleared November 3.
I suggest you reach out to Snakes & Lattes for any future Kickstarters.
Game arrived today in Vancouver.
In Calgary, can confirm game arrived today!
@Matthew de Greeve
That's great! If you can send me an email with a picture of the packaging and if there are any post marks showing dates on it. Still trying to figure out whats going on.
Thanks - email@example.com
Just posting to say my game arrived today! (Western Canada)
Thank you for the quick response. I got my game today and looks great!
@Jon Blaney. Ditto. Untracked packages as well. Delivery time much less than the 1.5 months as for this package...
I'm in BC and still waiting. In the meantime, I've received other packages from out of country, so I'm not sure what the hold up is.
Anyone from Western Canada yet or are we still waiting on Canada Post?
@Jill Coleman, I just sent you an email.
My copy never arrived after the shipping info was sent six weeks ago. No tracking number. Live in Midwest USA. Not likely to have been misplaced/stolen from porch where I live. GamesQuest stated waiting on publishers response for what to do. �
Arrived today in in perfect condition in South Africa, thank you!
Arrived and all good in Sweden. Ty for a lovely game :)
Thanks for looking into things and for the update, Gary.
Here is info about the backers in Canada from Games Quest
Unfortunately the service to Canada is taking longer then expected due to an issue there. Here's the official message from our Royal Mail account manager explaining what has happened:
"IMPORTANT UPDATE: Delays into Canada and Customer Options
As many of you will be aware, Royal Mail along with all postal administrations are currently experiencing unusually long and patchy delivery times affecting inbound volumes into Canada for untracked parcels.
The issue is caused by Canada Post experiencing very high import volumes of postal parcels (particularly from China) that at present they do not have the capacity to handle.
We have escalated this issue to the highest level in Canada Post but have so far not been provided with reassurance that Canada Post will be able to improve the service in the short term. As such, whilst we are looking at alternative suppliers the situation may take some time to resolve."
You are welcome to and encouraged to let any Backers asking about the status of their shipment see this message as it explains what is currently occurring. Hopefully their parcels arrive soon though.
Received the game yesterday. From Brunei
I have reached out to Games Quest about all of our western Canadian backers asking if they can shed any light on when you can expect your games. I hope to hear back from them in a day or so. When I do I'll post it here.
Nothing here too, 14th day was 9 days ago for me.
Western Canada here too, past 14th day by one day, no game yet.
Another Western Canadian here. Nothing yet.
Western Canada as well... still waiting
@J.P. - Also Western Canada, also coming up on Day 14, also still waiting.
Has anyone in Western Canada received their copy? Tomorrow is the 14th work day after receiving notification of shipment (ETA was 10-14 working days).
For the past decade, I have shipped and received packages almost daily for both work and my personal life. It's always a little surprising and nerve-racking when tracking numbers aren't provided. It's like when little kids keep sneaking peeks to spot Santa. "Is it here? Is it here? No... maybe tomorrow..."
Enjoy your game, everyone! Watch mine show up tomorrow, haha.
Please email me firstname.lastname@example.org and we will get you sorted out.
Haven't received the game, an email or anything. Info please?
I would like to give a huge shout out to Grey Mass. I posted here a bit ago that my game came with a broken first player marker and they asked me to email them with a picture of the broken piece.
To be honest, I forgot to do that, yet today in my mail was a new First Player marker! Thank you very much for sending me a replacement. The game itself is also amazing and my girlfriend has asked me to play it again tonight.
Best birthday gift ever for her.
Recieved in South Africa, thanks!
Arrived safely in Victoria Australia. Looking forward to playing this cool looking game. thanks for your hard work!
Just got mine, everything looks great. only minor complaint is that where the dog tag has the dogs name mine uses first name middle name not first-last like I had assumed it would.
Here is an unboxing video from Board Game Cavern
Yes, that would make a big difference. Also remember to remove 1 city and 1 country breed of dogs from the 3 player game. That will leave you with a total of 10 reward dogs that can come out during the game, making them prime targets for those who are low on cash. Also remember that the reward dogs go straight to the dog fair and not onto your truck once you rescue them.
Have fun tonight and I suspect it will be a very different game.