Hi Reviv Community
We have great news for you today!
Our first big shipment has FINALLY arrived at the port, and our team is actively working with our forwarding and fulfillment partners to streamline customs clearance and transportation of the blankets to their respective warehouses.
The bottom line? We’re almost there!!
Today, we’re working with our forwarding and customs broker to finalize the last little details, like administrative paperwork for customs clearance. We expect customs clearance to take up to 2 weeks, and then we’ll be able to pick up all the containers for delivery to the warehouses!
We do our best to be a step ahead, but as we mentioned in our last update, we do have to coordinate with other several other companies during this process (from suppliers to forwarders and customs brokers). We’ve learned a lot during this experience, and we’re confident we’ll be able to create a more streamlined logistics operation and a stronger foundation moving forward.
Once the containers are picked up from the port, our manufacturing partners estimate it will take up to 10-15 days to set up and organize everything, then we’ll start SHIPPING blankets!
We do ask one last time for your patience because this process can be very tedious and we want to make sure all the orders are properly packed for shipping to your home.
Once your package is sent out, you’ll receive a confirmation tracking number from our system (and you can bet we’ll be doing a happy dance when those begin to go out).
We’ve now locked the addresses on your surveys. If you receive an email from BackerKit asking for details, please complete ASAP so we can ensure your Reviv Blanket is sent to the correct destination.
Lastly, we’ve been receiving emails from many backers who have not completed their surveys. If you did not receive any survey or you can’t find your survey, please reach out to us at email@example.com. Our team will work closely with you and assist you with any questions.
Our team would like to thank everyone from the bottom of our hearts for being part of this journey. We apologize for the unexpected delays and inconvenience, and we thank you all again for all your patience, support, and understanding.
—Your friends at Reviv