We incorporated an elastic to work as a stabilizer and shock absorber to reduce the sudden moves keeping the handle in a stable position while walking and preventing it from constantly bumping into the user.. (The elastic is between the attachment to the bag handle and the RetraStrap retraction housing).
The RetraStrap is also adjustable in length so you can have it in the most comfortable position where it's far enough not to touch you but close enough to grab it when needed.
The handle rarely touches you while walking as it stays in the same position where you would be holding it with your hand. It will only touch you gently when you come to a complete stop or slow down from walking depending how fast you are going and how sudden is your stop.
We will be offering a 1 year replacement warranty on product failure due to manufacturing defect (minus shipping). The warranty information will be posted in details on our website RetraStrap.com after the campaign once we have it written out by our attorney.
The warranty will cover the Kickstarter rewards.