Survey FAQ and our first video Q&A!
Yesterday we finally sent out our Kickstarter backer survey, and a lot of you have already replied. Thank you! The sooner we get everyone's responses, the sooner we can enable our backer management system. If you haven't filled out the survey yet, please do so at your earliest convenience.
We've received a bunch of questions from a bunch of people about the survey, so we've put together a brief FAQ to answer some of your most common questions.
Kickstarter survey FAQ
Why do you ask for address information on digital tiers?
The reason we're asking for your address is because Kickstarter doesn't offer much in terms of survey customisation, and we are only able to send out one survey per pledge tier.
Even if you've pledged for a digital only tier, you may have add-ons like T-shirts and soundtrack CDs, and in that case we would need your shipping information. Since the survey does not take add-ons into account, we have to ask for everyone's address.
This will also make it easier to add new add-ons through our backer management system in the future. You will also be able to keep your address up-to-date through the management system.
We are strong proponents of privacy, and Red Thread Games will never use your personal information for anything other than calculating costs and shipping you the physical goods. We will never share your address with anyone.
Why do you ask which platform I will be playing the game on?
This is simply to give us some ballpark numbers for platform distribution. Data! It's important! You will of course be able to play Dreamfall Chapters on multiple platforms. Unfortunately this survey only allows for a single choice with radio buttons, and not multiple choice using checkboxes.
You will not be locked to the platform you select in this survey.
Why didn't the survey ask me about add-ons?
The Kickstarter survey is not well suited for these kinds of questions. You will soon be able to select and manage your add-ons through our backer management system.
How can I change my pledge tier?
Email us at email@example.com and we will do our best to help you.
When will I be able to provide input on how I want to appear in the game on $1000+ tiers?
We're still some ways off, but we will contact you later for input!
Can I buy a T-shirt even though I pledged less than $20?
Yes! T-shirts for everyone!
We will be providing this option through our backer management system.
What are your rules/restrictions for the credit list?
There's still plenty of time before the credits are nailed down, but in general we'd prefer you to stick with your given name or a (non-offensive) nickname of your choice. Or a pseudonym, if you so wish. Or the name of your partner, spouse, parent, child, or pet lizard.
We will allow couples (say, Mr & Mrs Smith, John & Jane Jones, Laurel & Hardy) but we can't really start listing the names of your entire family -- the list will get massive, and it's a bit unfair to everyone else.
If you have any special requests, let us know and we'll do our best to help you out. We reserve the right to say no if it doesn't fit within our guidelines, but in general we'll be flexible and friendly about it.
If you have any more questions, please let us know, and we'll put together an updated FAQ.
A few weeks ago, we solicited your questions via Facebook, Twitter and the forums, and the response was fantastic. Last week the team sat down to answer some of those questions, starting with the ones we received through Facebook and Twitter, and we've finally published the first part of the video Q&A on our brand new YouTube channel.
We'll be doing a second video Q&A soon, and you can keep asking questions in the Q&A thread on the official forum. We can't guarantee to answer all (or even most) of your questions, but we'll pick the best and most interesting ones and get the team back in front of the camera to answer them.
That's it for now, gang. Thanks again for your patience and support, and we'll be back with more information and video updates soon!
Your friends at Red Thread Games