It's Backer Survey Time!
It's Survey Time! We have sent you a survey invititation email with the subject: "Response Needed -- Get your reward for ShockStop: The Shock-Absorbing Bike Stem"
The email contains a personalized link to the Kickstarter fulfillment survey. The survey is powered by BackerKit (see below for details), and it's where you will choose your reward preferences (i.e. ShockStop angle & length), enter your shipping address, and tell us a little more about yourself. In addition, if you are interested in adding another ShockStop or a Mount you can do so easily with the built in Add-On system.
We've answered a bunch of frequently-asked-questions about the survey and BackerKit below. If you run into trouble and can't find the answer to your question here, please email us at email@example.com.
HOW DO I DETERMINE WHICH ANGLE AND LENGTH IS RIGHT FOR ME?
There are a couple options for determining which angle and length ShockStop is right for you. For guidance check out our tutorial (www.redshiftsports.com/shockstop-survey).
HOW DO I CHOOSE THE RIGHT MOUNT?
For guidance on choosing the right mount check out the tutorial (www.redshiftsports.com/shockstop-survey).
WHAT IS BACKERKIT?
BackerKit is a service that helps us collect and organize all of our backer information. The service was started four years ago by a fellow Kickstarter project creator. These guys are great and have been trusted by some of the biggest Kickstarter projects of the last few years (Reading Rainbow, Peak Design, etc.).
HOW DO I FILL OUT THE BACKERKIT SURVEY?
Just click the link in the email invite and follow the on-screen instructions from there. You will not need to create a login or password to fill out your survey - just follow the personalized link, and you’re good to go! If you want to go back to review or edit your responses, just click on the link in your survey email again, or enter your email address into the BackerKit project page to recover your survey link.
I CAN'T FIND MY SURVEY EMAIL.
The personalized survey link was emailed to the address that you provided for your Kickstarter profile. To determine what email address that is, simply login to Kickstarter and check under "Account" which can be found inside the "Settings" menu. Also check your spam folder, and if you still can't find the email, just contact us at firstname.lastname@example.org.
CAN I ADD ITEMS OR CHANGE MY PLEDGE LEVEL IN BACKERKIT?
Definitely! You can add items at the Kickstarter discount and change your pledge level all from inside the BackerKit Survey. When you finish your survey questions you'll see the Add-On screen. From here, you can add items to your reward (like an additional ShockStop or a Mount), or you can click the "Want to upgrade to a different pledge level?" button. If you pledged more money than the value of your award+shipping, you will see a credit when you get to the Add-On screen. If you add items whose cost exceeds your available credit you'll be prompted to enter a credit card to pay the additional cost.
I ADDED FUNDS TO MY PLEDGE FOR A MOUNT, HOW DO I TELL YOU WHICH ONE I WANT?
If you ordered a mount by adding funds to a single or double ShockStop pledge, you will have an opportunity to add the mount(s) after the initial survey questions via the Add-On system. Once you answer all of the initial survey questions, you will be presented with the available Add-Ons, and BackerKit will show you your available credit. Simply select the Mount type you want, and click "Add to Cart". You will see your Credit Remaining balance decrease on the right hand side (hopefully to $0 if you did your math right when you pledged!).
WHAT SHOULD I ENTER AS MY SHIPPING ADDRESS IF I MIGHT MOVE?
You should enter the shipping address that you expect to have in April 2016. If you have no idea what that address will be, then don't enter an address in the survey at this time. We will let everyone know when we are close to shipping, and at that time you can enter your current address or modify the address that you entered previously.
CAN I CHANGE MY SURVEY ANSWERS LATER?
Yes, you can update or modify your survey answers anytime before we begin shipping. Simply click on the same personalized email link and it will take you to BackerKit where you can modify your responses. We will be sure to let you know when we are close to shipping, and when we will "lock down" the survey (estimated for April 2016). One thing to note is that you must fill out the entire survey before we can ship your reward.
Still have a question? Feel free to email us at email@example.com.