Now that the Kickstarter has wrapped, we're turning our full attention to testing, production, and fulfillment. We've got our work cut out for us, considering that collectively, you preordered 2366 ShockStop Seatposts and 672 ShockStop Stems!
Backer Survey Schedule
We're planning on sending out the backer survey during the first week of June. It takes Kickstarter a couple of weeks to charge backers' credit cards and transfer the funds to us. At that point, we'll transfer your contact and pledge information into BackerKit and send out surveys.
BackerKit is a great tool that we used on our past campaigns - it lets us securely organize your shipping info and reward selections, and also lets you easily manage your order (for example, you can update your shipping address or add additional items to your order at any time).
In the survey, we'll ask you for the following information:
- Current shipping address. Don't worry if this changes - you'll be able to update your address any time before the rewards ship, and we'll remind you closer to the ship date.
- Reward selection details. You'll select the spring stiffness level for your ShockStop Seatpost(s). If you selected a System-level pledge that included one or more ShockStop Stems, we'll ask you to specify which length/angle stem(s) you need (and don't worry, we'll provide guidance regarding how to choose).
- Riding demographic questions. We're interested in what, where, and how often you ride, so we'll have a few questions just to get to know you better.
- Add-ons. Want to add a stem to your order? Need a seatpost shim? We'll have a variety of add-ons available for purchase in BackerKit at Kickstarter pricing. Besides extra seatposts and stems, we'll also have shims, stem computer mounts, and other hand-picked accessories available to customize your ride.
Don't worry if you don't know the answers to some of these questions right now - we'll help walk you through them once the survey goes out. Also, rest assured that you can change your survey responses at any point between now and when we are ready to ship (November 2018 target). So if you move, or get a new bike, or want to upgrade your pledge, you can update your responses at any time.
Early Stem Shipments for System-Level Backers
We know you're chomping at the bit to get your ShockStop Systems! If you're interested in receiving your ShockStop Stem before the Seatpost is ready, we'll have an option in BackerKit that will let you select early stem delivery (we will ask you to pay a small additional shipping fee since it's more expensive for us to ship out two packages). Estimated shipment for the early stems is mid to late June 2018.
Prepaid VAT for EU Backers
European backers - we heard you loud and clear. You'll have the option to pre-pay VAT to avoid any further delays or holdups once your order is ready to ship. There will be a pre-payment fee (paid directly to our fulfillment provider) of approximately €10 in addition to the actual VAT owed.
If you do not select the pre-payment option, then you will be responsible for payment of the applicable taxes/duties - this applies for all international (non-US) backers. Please note that we are required by law to declare the full value of your pledge amount for all shipments. We cannot accommodate requests to change the shipping value of any reward shipments.
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As always, if you have any questions or comments, don't hesitate to reach out to us via the Kickstarter comments, Facebook, or email.
The Redshift Team