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An adjustable-stiffness suspension seatpost that smooths out your ride; perfect for gravel, road, commuter, mountain, and e-bikes.          Missed the Kickstarter - you can still get great pre-order pricing!
An adjustable-stiffness suspension seatpost that smooths out your ride; perfect for gravel, road, commuter, mountain, and e-bikes.          Missed the Kickstarter - you can still get great pre-order pricing!
2,215 backers pledged $430,129 to help bring this project to life.

Upcoming Survey Schedule, Early Stem Shipments, and VAT

Posted by Redshift Sports (Creator)
18 likes

Hi Backers!

Now that the Kickstarter has wrapped, we're turning our full attention to testing, production, and fulfillment. We've got our work cut out for us, considering that collectively, you preordered 2366 ShockStop Seatposts and 672 ShockStop Stems! 

Backer Survey Schedule

We're planning on sending out the backer survey during the first week of June. It takes Kickstarter a couple of weeks to charge backers' credit cards and transfer the funds to us. At that point, we'll transfer your contact and pledge information into BackerKit and send out surveys.

BackerKit is a great tool that we used on our past campaigns - it lets us securely organize your shipping info and reward selections, and also lets you easily manage your order (for example, you can update your shipping address or add additional items to your order at any time). 

In the survey, we'll ask you for the following information:

  • Current shipping address. Don't worry if this changes - you'll be able to update your address any time before the rewards ship, and we'll remind you closer to the ship date.
  • Reward selection details. You'll select the spring stiffness level for your ShockStop Seatpost(s). If you selected a System-level pledge that included one or more ShockStop Stems, we'll ask you to specify which length/angle stem(s) you need (and don't worry, we'll provide guidance regarding how to choose).
  • Riding demographic questions. We're interested in what, where, and how often you ride, so we'll have a few questions just to get to know you better.
  • Add-ons. Want to add a stem to your order? Need a seatpost shim? We'll have a variety of add-ons available for purchase in BackerKit at Kickstarter pricing. Besides extra seatposts and stems, we'll also have shims, stem computer mounts, and other hand-picked accessories available to customize your ride.

Don't worry if you don't know the answers to some of these questions right now - we'll help walk you through them once the survey goes out. Also, rest assured that you can change your survey responses at any point between now and when we are ready to ship (November 2018 target). So if you move, or get a new bike, or want to upgrade your pledge, you can update your responses at any time.

Early Stem Shipments for System-Level Backers

We know you're chomping at the bit to get your ShockStop Systems! If you're interested in receiving your ShockStop Stem before the Seatpost is ready, we'll have an option in BackerKit that will let you select early stem delivery (we will ask you to pay a small additional shipping fee since it's more expensive for us to ship out two packages). Estimated shipment for the early stems is mid to late June 2018.

Prepaid VAT for EU Backers

European backers - we heard you loud and clear. You'll have the option to pre-pay VAT to avoid any further delays or holdups once your order is ready to ship. There will be a pre-payment fee (paid directly to our fulfillment provider) of approximately €10 in addition to the actual VAT owed.

If you do not select the pre-payment option, then you will be responsible for payment of the applicable taxes/duties - this applies for all international (non-US) backers. Please note that we are required by law to declare the full value of your pledge amount for all shipments. We cannot accommodate requests to change the shipping value of any reward shipments.

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As always, if you have any questions or comments, don't hesitate to reach out to us via the Kickstarter comments, Facebook, or email.

The Redshift Team

Comments

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    1. Redshift Sports 3-time creator on

      @Kris Burr Thanks for checking in with us! We will be posting an update this week and we've been finalizing the survey questions so it is almost ready to go out.

    2. Missing avatar

      Kris Burr on

      We’re now in the third week of June (technically), has the survey been sent out? I don’t recall seeing anything in my inbox, thanks!

    3. Redshift Sports 3-time creator on

      @Ari and @CSS - We know that import duties can be painfully high in a lot of countries, and believe us, we don't want any of our backers to pay one cent more than absolutely necessary. However, the legal framework governing Kickstarter rewards is well-established and quite clear: for projects like ours, Kickstarter rewards ARE considered as taxable merchandise, and they are not considered gifts. This is how we (and the vast majority of projects where the reward is a physical product) handle customs declarations. For more discussion, you can check out some of the responses here:

      https://www.kickstarter.com/campus/questions/how-do-you-handle-customs-declarations-for-international-shipping

    4. Ari Kela
      Superbacker
      on

      I would call them commercial samples.

    5. CSS
      Superbacker
      on

      Hi Team

      I think there's a misconception about shipments, and the value of goods...

      Kickstarter, is not a shop, where you pay for an item (which has a pre-established value and associated taxes) and then get it shipped to you.

      On this platform, we back ideas, and the potential for these to become a reality. Sometimes it works, sometimes it doesn't...

      The items we receive as backers, are not purchased goods; they are tokens of your appreciation (gifts) for the early support we provide you in bringing your ideas to fruition so, in reality, these should have zero value, same as if you handed them to me, hand in hand.

      At least this is my view on the matter...