MISSING REWARD? Send us a message...
We are really sorry for anyone who hasn't recieved their reward yet. Everything went out, so we can only assume it got lost in the post. This is really annoying and we totally understand your frustration.
Please send us a message here on kickstarter (rather than a comment) if you haven't received your reward and we will sort out a replacement ASAP.
Messages are the best way for us to see your profile, backer details and reward, and keep track of the conversation. We have a dedicated team member responding to all messages and we have been sorting all issues as they have been alerted to us.
We hope you all are well, and wish you a very happy New Year!
Lots of love
Team Red Hot x