Frequently Asked Questions
Legally we can’t mark a parcel coming from our business to a consumer as a gift or promotional materials with no value, so we must declare a value.
The value we will declare is the total amount of your pledge for product. The value we list on the import document will itemize shipping charges. As an example, if you order a Core Set for $100.00 plus a dragon for $15.00 and add $37.50 onto your pledge for shipping your total pledge would be $152.50. We would declare the value of your shipment as $115.00 and itemized shipping at $37.50.Last updated:
You will be responsible for any and all customs, taxes, VAT, duties, and fees on your end. That is out of our control, and we will not mark any shipment in any way that is inconsistent with international law.
Please review your local laws, make sure your address is correct in our “Pledge Calculator” so we know where to ship your stuff. Oh, it also helps to always be nice to your local post people.Last updated:
We do love our European Backers! However we do not have facilities around the world that would allow us to customize shipping options for everyone. Somebody, somewhere is going to have to pay GST, VAT, Customs, Duties and shipping. If there were an “easy” low, or no-cost fix, every company on the planet would be using it. Sadly there’s no low cost solution for international shipping. During our last KS we shipped to 76 countries, and Australia/New Zealand were the largest group of international backers. We hope you understand, and believe us when we say we are exploring every option and hope to have something in place for the next Kickstarter.Last updated:
How do I get an Invoice of my order to show customs that my order and declaration values are correct?
After the Kickstarter has ended and you have finalized your selections in your Pledge Calculator order, a button will appear that will allow you to print an invoice of your order. You will be able to access and reprint invoices as many time as needed by you.Last updated:
Most single Bones miniatures are priced between $1.99 and $5.99.Last updated:
Please use our Pledge Calculator determine your pledge total, including shipping:
No. When the project ends, you will still be able to add rewards to your pledge, but you will not be able to reduce rewards
You will need to finalize your selections before the shipping date cutoff. We will give everyone ample notice concerning the shipping cutoff date.
During the project, the Calculator is simply a tool to help you calculate your pledge and (if applicable) Shipping rate. You can make as many changes as you like to the Pledge Calculator during the live projectLast updated:
Options are additional product you can receive by increasing the amount of your pledge by the option amount shown.
To add the Option, click the "Manage Your Pledge" button and simply increase your pledge amount by the Option amount shown, or use our Pledge Calculator here:
Most of our existing miniatures lines are produced in metal, and many of the miniatures pictured here are drawn from those product lines. This Bones Kickstarter is designed to produce both existing and new miniatures in plastic. The models that are pictured in the Kickstarter are the models you will receive in Bones plastic.Last updated:
That depends on which “Wave” you made your pledge in. In a nutshell, all “Early Bird Wave 1” pledges will ship before Wave 2 and all Wave 2 pledges before Wave 3.Last updated:
We will be making an Update on the 1st and 3rd Friday of each month until we have completed fulfillment. We will make this update, even if it is to report nothing has changed.Last updated:
There is NOT a level in this KS for retail store participation.
When we begin fulfillment of this new KS we will create a retail store rack package based and discounted on the KS results. (Something similar to the Core Set where the retail price is 567.00 and we retail it for 324.00) At that time we will solicit this rack deal through distribution for retail stores. No commitment by any retail store or distributor will be required to purchase a rack. It will be treated as a new release.
If you choose to actually pledge and back this new KS it will be as a consumer. Your items will ship bulk just, same as the consumers.
In other words these ARE NOT packaged for resale.Last updated:
If you will click the link below it will take you to a nifty chart that will display a breakdown of how we spent the money. Please note there was money left over and that money was used for items not directly related to the KS like the new plastic injection machine, income taxes and infrastructure (shelves to store the remaining inventory and such).
Our Pledge Calculator is for all backers!
The ONLY information Kickstarter provides to us about you is your:
1) Kickstarter User Name
2) Email Address
3) Pledge Level
4) Pledge Amount
To help you compute your Pledge Amount during our Kickstarter we have unveiled the Pledge Calculator.
Filling out our Pledge Calculator gives us both your mailing address and tells us how to apply your Pledge dollars. Please understand that even if all you select is a 2015 Core Set level and nothing else, we still need you to fill the Pledge Calculator so we have your information!
The data on our website is not linked in anyway to Kickstarter's data! We use the email address you provided in the Pledge Calculator to sync together with Kickstarter's data when the project ends. That's why it's important to use the same email address for our Pledge Calculator as you did for registering with Kickstarter.Last updated:
Here's a professional review and paintjob by Victoria Lamb, award-winning painter!
We have professional painter Victoria Lamb’s article
We have professional painter Rhonda Bender's excellent how to and reviews!
Green items are part of the Core Set Pledge and the Core Set grows as the Core Set stretch goal are met.
Orange items are buy-in, add-ons that you must add more to your pledge to get. More buy-in options are revealed as their stretch goal are met.
The other colors items are a $50 add-on that grows like the Core Set, but has it's own stretch goals independent of the Core Set and not included in the Core Set. Nor, will the Core Set have the Expansions' miniatures added to it.Last updated:
1) Create a Kickstarter account. (Make note of your email address)
2) Review our project and choose a Pledge Level and your rewards.
3) Locate the link to our Pledge Calculator under our introductory video. (At the top of this page)
4) Follow the link and enter your information to register. Be sure to use the same email address you used when you created your Kickstarter account.
5) Select your Pledge Level and then select any Extras, Options and Expansions you desire.
6) When you are done click the red "recalculate" button.
7) Repeat choosing and recalculating until you are satisfied with your pledge.
8) When you are ready click the green "Continue" button.
9) This will take you to the Kickstarter Pledge page. Your calculated pledge amount should be filled in for you. If not, please enter it at this time.
10) Now click the green “Continue to Next Step” button
11) Verify all details are correct and click the "Confirm" button.
12) Click the green "XX" button and update your pledge amount.Last updated:
Yes, if you want a Core Set you MUST select a Core Set in our Pledge Manager website in order to receive a core set.
Many people in Bones I and 2 have selected $100 levels, spent some or all of their pledge on other items and then wondered why they did not get a Core Set. Again, you MUST select a Core Set to receive one.Last updated:
Sorry no. The logistics of doing this would be nearly impossible to manage.Last updated:
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