Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
I should have scrolled down ... I see the update now. Thank you!
Last update on the Digital Collection was on May 4th, stating that they should be on iTunes with a target date of June 15 - 22nd. I have not seen or received any additional updates to this. Also, originally it stated that the episodes would also be available for to add to your Amazon Personal Digital Library. Any news on that option. Thank you for your time and consideration.
I got the T-shirt, tote bag, coffee mug, but not my book from Levar Burton, nor a digital copy of the shows, do we have an ETA on this?
I have a question, will you release another calendar for the upcoming year? I really really love mine and I just started a teaching job and would love to have one to put in my classroom for next year!
We wanted to let you know that we do monitor this page and are working on each individual case for the backers who have not yet received their rewards. Please continue to email us at Kickstarter@rrkidz.com so that we can get specific details about your pledge and reward (this is the best way to get answers, especially for backers with questions about any of the LIVE events). This gives us the ability to track down your information so that we can figure out what issues may have occurred with your order.
In response to the digital episode redemption, we have been answering inquiries with the following message:
"We apologize so much for this inconvenience. It has been a challenge getting all 155 episodes up for digital release to our backers because some of the masters are very old and because of possible piracy issues. It’s been a back-and-forth battle trying to get this resolved and we are really sorry that there has been such a delay. We are working with another company to get all 155 episodes, especially the older ones converted and to you as soon as possible."
As always, please understand that we are continuing to work through individual cases as quickly as possible, which is a mighty task when fulfilling rewards to 105,000 people (backer addresses change, dates move around, etc.). But the finish line is definitely in sight!
Your Reading Rainbow Team
I am still waiting on my $375 Adopt a Classroom level. At this point I haven't received any of the promised pledge gifts which is a bit disconcerting.
I ran the nonprofit, Kids Read Now, for almost 3 years. We had a shoestring budget of about $200,000 per year, and delivered books to children K-3rd grade over the summer months to keep them reading and to prevent the summer reading slide. Last year we had over 4,000 children and distributed over 30,000 NEW books that the children picked, and got to keep. Our efforts had tangible results--we saw that the children who participated in the program not only didn't slide, but in many cases actually made gains.
I purchased a "live events" reward from Mr. Burton last spring, and shortly after, we saw him at the Fred Forward event in Pittsburgh (June 2014). He said that he was willing to record one of our weekly calls to our kids. My calls to him (to arrange that recording) went unanswered, as did my emails. It has now been well over a year since MY pledge has been paid, yet there is seemingly no motion on the part of Reading Rainbow to satisfy their pledges.
As the Executive Director of a non profit, I can say EVERY ONE OF MY OBLIGATIONS WAS FULFILLED. Unfortunately, LeVar cannot claim the same thing. I was hoping he was as noble as he appeared to be on the stage with Fred Roger's wife.
I completely understand the "watch what you ask for, you might actually get it" dilemma. There were so many people who responded for bringing back Reading Rainbow—it overwhelmed the inventory, staff, etc. However, YOU RECEIVED A LOT OF MONEY. Hire interns, find other vendors. THERE ARE WAYS TO MAKE THIS HAPPEN.
As far as my longing to see Patrick Stewart: alas, I am afraid I never will. I fell in love with him in Star Trek, and my sister saw him in A Christmas Carol (which I did not see, but have his rendition memorized—and have used it to teach A Christmas Carol to my 5th and 6th grade students). I may be so small as to appear to be an insignificant cog in his wheel of fundraising, education and social entrepreneurship, but I firmly believe in the karma of the cosmos.
Fulfill your promises Mr. Burton. Your success and your legacy may depend on those who had the funds to give to you—and those who you have seemingly abandoned.
Kind of comforting to know I'm not the only one still waiting for my reward (magnet). It's been a year since the campaign ended.
Updates? It's been almost 3 months since the last one. Curious like many others about the RR Live events specifically, or logistics about the digital copies, and the Donald Glover boat thing, and more, an update even if it's bad news would be nice... >.>
When are the live events happening? Specifically, when is the RR Live in NYC happening? We have received no word on this and my husband has never received any emails about it.
On a lighter note, received my signed calendar art today. Thanks very much!
So, according to MTV.com, Reading Rainbow, Volume 1 is headed for Netflix in August. And, as of yet, you still haven't delivered the iTunes digital copies. Is there anyway you can "be respectful and considerate" to the rest of us and provide an update and/or offer a refund? I've had other online projects offer at least that when they have difficulties delivering their products...
I accept that things happen, but it is now almost August, and there hasn't been an update since the end of May. I am still waiting on my digital episodes and the only response I have seen regarding them is "we are working out the best way to deliver them." At this point, any way would be good. If I have to wait over a year, then it is not much of a reward anymore. IF the episodes are out, let us know. If there is a complication, let us know. Not hidden here in the comments, but an actual update. The last update that even discussed the digital episodes was in February. That is pretty poor communication. I expected better.
I'm still waiting on my mug too - I was told via message earlier today that the warehouse doesn't have them in stock; no word on when they will actually get them in stock.
Anyone else still waiting on rewards to ship? I have been checking in for the last six+ months about my yet to be received rewards, always recieving a new story as to why they haven't. This is beyond ridiculous, and not acceptable.
The post below is not a lecture, it's a helpful hint. There were nearly 106,000 backers. I've been part of campaigns with 100 backers and there've been order issues. I think communication could have been / should currently be better but I'm betting they totally underestimated what Reading Rainbow fans were going to do numbers wise.
To those people who haven't gotten rewards. If you've kept your emails from this, you should have one that has a subject line of
"Reading Rainbow: Every Child, Everywhere Pledge Confirmation". I think they all went out in the first week or so of September 2014. Mine is dated 9/6/2014.
In that email are links as follow -
Need to change your information? Here you can update your shipping address, manage your rewards and purchase add-ons.
When you click on "manage your rewards", it'll take you to your backerkit info and show you your shipment info.
I had 4 pledges with 4 accounts. 3 have gone through and I received my stuff. I'm still waiting on my signed artist print and it shows "Ready to ship".
In the future, I'd suggest setting up a folder in your email for "Orders". Save all your mails from things like this until everything has been fulfilled. I save ticket order confirmations, all my various pledges etc. Then I periodically go through and delete the things that I've attended or things that have completed order wise.
Any info on artist's prints yet? I know that the artist I picked has signed and sent back his prints.
Is there any way to get an update on the delivery of the rewards? I haven't heard anything since June 2014, when I made the donation, and I'll actually be moving soon. If I could get an updated estimate on when things will be shipped out and find out who I need to give the updated shipping address to, that would be very helpful. Thanks. :)
The reply to my email asking about iTunes deliverable is as follows...
Thank you for writing to us. We apologize our team is still working on getting out the downloads. We had a target week back in June, but we had some issues so we are trying our best to have them available soon.
Am I ever going to get my signed picture, or should I just forget about it? Doesn't really matter, I just loved Mr. Burton as a kid. :)
Any update on the iTunes rewards?
@Sara can you post the content of the live event email? My husband did not receive it...
Is there a place we can go to confirm our tickets, etc...?
Hey, check your email. I just got an update for the live events.
Any updates on the live events with LeVar? We got our physical rewards a while back but haven't heard anything about the live events that, back in February, were tentatively scheduled for July.
So, what ever happen to the digital copies for iTunes?
Still waiting on my physical rewards. Can we PLEASE get an update here?
I also never received my mug and other stuff. And i wrote many many mails and asked for my stuff. Bad organizing. Shame on you!
I never received my mug. How can I figure out when I'll get it?
I emailed RR asking about the "Women of Star Trek" and was told on June 12th "We are working on the dates, but most likely we are looking at September. We will give enough advance notice to book hotel and airfare." Sorry for my delay in posting. I hope this helps some people.
I think I got skipped. I never received a survey, or any notifications from this Kickstarter other than my payment going through. I'd really like to get this resolved.
Donald Glover and LeVar on a Boat ever going to happen?
Any update on the Pono award? I also sent an email a while back that went unanswered. If this award is no longer available please refund me.
I have yet to see my rewards. I was hoping for an update.
Just checking in on the Proposed Date for the "Men of Star Trek" event, I seemed to be missing an update email between #43 and #45 so I was worried. Thanks.
Well, I'm seeing that people are getting their Complete Collection DVD sets. Hopefully the digital version is next, as that's the one thing I'm still waiting on.
I have the redemption for freeing but not my 3 classrooms.
Any info on signed artist's prints?
Phillip - Your level was for a whole classroom's worth of Reading Rainbow. It's not just 1 subscription but enough for all the kids in the class + stuff for the teacher.
I got this as a wedding gift to my wife who is a teacher. I pledged $375 for the Adopt a Classroom reward. This promised "1-Year Subscription to the Reading Rainbow Classroom App + A Personal Video from LeVar to the Class". When I go to the site it says the 1 year subscription is $49 and Ive never seen the video of LeVar. I feel like I got the short stick on this one. I understand there were development costs to get this going but where did the rest of my $325 go??? I should have just bought real books for the kids. I am very disappointed!
I just received a message saying that I didn't choose to receive a calendar under my "JUST THE CALENDAR package". That's amusing, since it implies I just wanted the calendar. This whole project was basically a scam.
It is extremely shameful for these people to have used the good reading rainbow name to cheat so many people.
It's been an entire year and I still don't have my backer reward??? I know that's not what's important here and I'm still very glad I donated, but it was intended as a gift for LAST christmas for my sister so it's very frustrating. :(
Just wanted to confirm what Jeffrey said. If you got the full collection, it comes in one big box with four boxes inside, and a separate box with the last fifth (124-155). The episodes are numbered by airdate order, so there are three numbers missing, which RR was clear about not having distribution rights for. I haven't tried watching yet, so no word on quality, but it did arrive in its entirety.
did not receive my reward :(
Here is it June 10th of 2015 and I STILL have not gotten ANY rewards AT ALL! I emailed and was told they are on their way soon in April. Still have not gotten anything. Very upset.
I would like to echo Gerald Britton's May 18 question about when full Android support will be available. I have a Nvidia Shield Tablet and would love to start my membership as soon as it is available for that device. thanks!
Still waiting for an update on my rewards. The lack of email and Facebook responses is frustrating to say the least. Apparently my shipment was part of a group that was "lost", but I was told 2 months ago that they were re-shipping. Haven't seen or heard anything since. I'm dismayed to see I'm not the only one.
So it's June now, how about those summer get togethers? Any dates?
Four months since the artist prints were on their way to be signed. That's a long wait with no update.