Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
will LeVar's 1/28 speech be posted online? I know it just happened today but I could not find it anywhere.
Where do I find the list of schools who got the free subscription?
@T.J. Brumfield who is going to pay developer costs, and maintenance? Also the creators of the lessons have to be paid, they use subscriptions to pay for continuing cost of developing more programs.
I think it should be free if feasible, but you just might get popups like wikipedia asking for donations for maintenance.
I get that end users at home will pay for this, but why isn't this free for all classrooms?
Sent an email about my classrooms. Hopefully get an answer soon.
I received all the items I requested. My wife, son and I all wear our t-shirts with pride.
Waiting to on my 3 sky library classrooms still
So I never got my reward, even though Kickstarter said I did... who do I contact to discuss this?
Got the adopt a classroom sky library access! When will the personalized videos go out?
Has anyone heard about the NYC event dates yet?
Anyone know how to get the collector's episode? Was reviewing my pledge rewards and there was a special collector's episode we were supposed to get. Digging through all my RR emails I couldn't find any info on it.
Donald Glover and LeVar on a boat Update??
I had 3 adopt a classroom and I no longer work for the school but I want to give it to them but at his rate they might not get it until the following year. Luckily I'm doing my dissertation work at the school still. So, I'm in contact with the staff.
Great Job! From a project creator to another project creator... Thanks to be here and make it happen! :) you rock!!!!!
I am also in the adopt a classroom bucket. My son is in grade 3. It was aimed at grades 2 and 3. I'm going to feel horrid if he is out of the classroom before it arrives.
Still waiting on the Adopt a classroom package. No emails....no updates...no answers...I ask for updates about once a month. Get the response "it will roll out next month" answer... I dont know what to do anymore. If you guys are legitimately behind why not update the people that backed you?
It says it shipped Jan 20 of this year but I never received anything. =(
Hi! I never received my rewards. Who do I contact about this?
I still haven't received anything from what I backed. The book. The thirty etc?
I think this whole thing is a sham and I for one am totally disappointed. I will never give money to this project again and I feel really let down. The starter pack didn't give me what was promised and I thought the whole idea was to bring Reading Rainbow back. Where is it? I'm done. This is just another way for you guys to get money out of people. Shame on you!!!!
I never claimed the free month subscription or any of the media backer rewards. Can they just be donated to a classroom?
I am a backer and went and looked at my survey, because I haven't gotten anything yet, and I realized that my backer survey has the wrong house number on it. Is there anything I can do or am I out of luck?
Been waiting on the classroom accounts myself. Thought we were supposed to have them by October and its almost November.
I just received an email regarding the live event with Patrick Stewart, and it said tickets were limited, but gave no way to reserve a ticket! How can I do that--I can get to LA in November, but before I schedule the trip, I need to know there is a reason to go!
@Patrick B. me too and as far as I know, nothing ever happened...
Just wondering when the "provide free access to classrooms in need" part of this project might start? My wife's school, I believe, would most likely qualify as being "in need." Is there an application process for this?
I was a backer for the adopt-a-classrooms option. E-mailed support back in August asking what was going on and they said "the EDU service would roll out next month" but that didnt happen I guess. It would be nice if they sent out updates instead of backers having to beg for them. I was really hoping to have the service available for the class this year.
Did the Donald Glover thing ever happen? I backed $15 just to see that and haven't received a single thing so far.
FYI, I got my signed artist print yesterday, for anyone who's interested.
I don't have the RR stuff to look at, but I can tell you that (based on Kung Fury, which was also released to backers via VHX) the format shouldn't be an issue for tablets (mp4 format is pretty universal). Also worth noting is that downloading ~155 episodes is a huge time commitment, regardless (using Kung Fury as reference again, at the smallest download resolution 155 episodes would be over 40GB, roughly enough to fill a standard bluray. At 25Mbps internet speeds that would take roughly 4 hours to download, and not everyone has internet that fast). What kind of tablet do you use?
As I understand the directions that came in my e-mail "To download episodes to desktop:
After you select START WATCHING NOW button -- Click episode that you would like to download -- Scroll down to bottom of page -- On left-hand side click the VIDEO DOWNLOADS button and select the file size you would like to download."
RR is seriously expecting people to do that and click download 155 times to get the full collection? That is an enormous time commitment and is pretty ridiculous in this day and age, what with all the alternatives to distribution for media. In addition, is what we download in a form that can be played on a tablet? The main reason I chose to get the digital downloads are so they can be on a device for my children when I travel.
I also just got an email about VHX. As I got no prior warning of this, I'm treating it like a phishing attack and ignoring it until and unless I get official confirmation that it is safe. I suggest others do the same.
I'm also disappointed we didn't get a choice of this service or one we preferred (such as Amazon in my case, or iTunes for others) IF this is legit.
If this IS legit, you guys running this show need to know that nothing like that should EVER happen in this day and age. Without an official, through-known-good-channels announcement, there are too many data breaches and malicious actors out there to expect (or want) people to trust random emails from places they've never heard from, that happen to have something to do with something they once did online! Please, have modern internet safety best practices in mind--especially since most of your target audience (5 year olds) probably know better than you seem to that its a bad idea to click on links in unsolicited emails!
The VHX website is missing Episode 13. Please have them include it in the "complete collection". I can only assume it was omitted due to including Bill Cosby. If that is the case that's not a decision you get to make. I paid more than $200 so I could have "All" the episodes, not just the ones that it is currently politically correct to include.
I never received the note about the VHX service either. i have mobile devices for the kids and specifically did this so I could get the itunes access. Not hard to get a code, and the eps are on itunes already. Why did they go for VHX? Any ideas?
Chase, what previous message did they state that. I looked though all my emails and I didn't see it there or on this website.
No, Becky, they said in a previous message they were decided to go with a different service because of piracy concerns. I am kind of bummed, I was expecting iTunes myself, and I have never heard of the service they've gone with before.
i just received an email about my download for the complete collection, but its not through Amazon. Did I get the wrong code?
Received an email about 10 minutes ago for the complete digital collection of episodes! So excited to check these and get them downloaded when I get home.
Hi, I still have not received any of my rewards so I sent an email as suggested below; I was wondering how long I should expect to wait for a response to my email? (I just sent it.) Thank you so much. :)
Rewards are shipping again. I just received the last of my items (mug and signed book) today. Keep up the hope!
The last update only came because I emailed support and bugged about it. I can't be the only one to ask them for updates or they'll start to ignore me. Anyone who is craving more updates, email firstname.lastname@example.org and tell them that they need to keep a regular timetable with updates.
Over a year now - a year - since the campaign ended. Four months since the last official update, and more than a month since the Creator's message a few lines below. I would much rather have the extra $100 back at this point than continue waiting on updates about the digital episodes. Originally we were told the episodes would be distributed to us via iTunes since, at the time, they were all there (minus the ones with expired distribution rights). I figured we'd be 'credited' those downloads, a relatively easy and quick process, since we were asked to give our iTunes email address at the time. But that never happened, and of course now, only eight episodes remain on iTunes, so that option has now passed us by.
@RobertL Have you tried emailing them at email@example.com?
@RR Team: Nice that you say I shall write a mail. I did this many times but no answer at all. So I think my pledge is lost in the meantime which is badly disappointing. I thought that this would be a trustworthy project.
Did anyone else have problems with the collectors edition dvd. Mine freezes half way through.
I should have scrolled down ... I see the update now. Thank you!
Last update on the Digital Collection was on May 4th, stating that they should be on iTunes with a target date of June 15 - 22nd. I have not seen or received any additional updates to this. Also, originally it stated that the episodes would also be available for to add to your Amazon Personal Digital Library. Any news on that option. Thank you for your time and consideration.
I got the T-shirt, tote bag, coffee mug, but not my book from Levar Burton, nor a digital copy of the shows, do we have an ETA on this?
I have a question, will you release another calendar for the upcoming year? I really really love mine and I just started a teaching job and would love to have one to put in my classroom for next year!
We wanted to let you know that we do monitor this page and are working on each individual case for the backers who have not yet received their rewards. Please continue to email us at Kickstarter@rrkidz.com so that we can get specific details about your pledge and reward (this is the best way to get answers, especially for backers with questions about any of the LIVE events). This gives us the ability to track down your information so that we can figure out what issues may have occurred with your order.
In response to the digital episode redemption, we have been answering inquiries with the following message:
"We apologize so much for this inconvenience. It has been a challenge getting all 155 episodes up for digital release to our backers because some of the masters are very old and because of possible piracy issues. It’s been a back-and-forth battle trying to get this resolved and we are really sorry that there has been such a delay. We are working with another company to get all 155 episodes, especially the older ones converted and to you as soon as possible."
As always, please understand that we are continuing to work through individual cases as quickly as possible, which is a mighty task when fulfilling rewards to 105,000 people (backer addresses change, dates move around, etc.). But the finish line is definitely in sight!
Your Reading Rainbow Team