Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
Still waiting on the Adopt a classroom package. No emails....no updates...no answers...I ask for updates about once a month. Get the response "it will roll out next month" answer... I dont know what to do anymore. If you guys are legitimately behind why not update the people that backed you?
It says it shipped Jan 20 of this year but I never received anything. =(
Hi! I never received my rewards. Who do I contact about this?
I still haven't received anything from what I backed. The book. The thirty etc?
I think this whole thing is a sham and I for one am totally disappointed. I will never give money to this project again and I feel really let down. The starter pack didn't give me what was promised and I thought the whole idea was to bring Reading Rainbow back. Where is it? I'm done. This is just another way for you guys to get money out of people. Shame on you!!!!
I never claimed the free month subscription or any of the media backer rewards. Can they just be donated to a classroom?
I am a backer and went and looked at my survey, because I haven't gotten anything yet, and I realized that my backer survey has the wrong house number on it. Is there anything I can do or am I out of luck?
Been waiting on the classroom accounts myself. Thought we were supposed to have them by October and its almost November.
I just received an email regarding the live event with Patrick Stewart, and it said tickets were limited, but gave no way to reserve a ticket! How can I do that--I can get to LA in November, but before I schedule the trip, I need to know there is a reason to go!
@Patrick B. me too and as far as I know, nothing ever happened...
Just wondering when the "provide free access to classrooms in need" part of this project might start? My wife's school, I believe, would most likely qualify as being "in need." Is there an application process for this?
I was a backer for the adopt-a-classrooms option. E-mailed support back in August asking what was going on and they said "the EDU service would roll out next month" but that didnt happen I guess. It would be nice if they sent out updates instead of backers having to beg for them. I was really hoping to have the service available for the class this year.
Did the Donald Glover thing ever happen? I backed $15 just to see that and haven't received a single thing so far.
FYI, I got my signed artist print yesterday, for anyone who's interested.
I don't have the RR stuff to look at, but I can tell you that (based on Kung Fury, which was also released to backers via VHX) the format shouldn't be an issue for tablets (mp4 format is pretty universal). Also worth noting is that downloading ~155 episodes is a huge time commitment, regardless (using Kung Fury as reference again, at the smallest download resolution 155 episodes would be over 40GB, roughly enough to fill a standard bluray. At 25Mbps internet speeds that would take roughly 4 hours to download, and not everyone has internet that fast). What kind of tablet do you use?
As I understand the directions that came in my e-mail "To download episodes to desktop:
After you select START WATCHING NOW button -- Click episode that you would like to download -- Scroll down to bottom of page -- On left-hand side click the VIDEO DOWNLOADS button and select the file size you would like to download."
RR is seriously expecting people to do that and click download 155 times to get the full collection? That is an enormous time commitment and is pretty ridiculous in this day and age, what with all the alternatives to distribution for media. In addition, is what we download in a form that can be played on a tablet? The main reason I chose to get the digital downloads are so they can be on a device for my children when I travel.
I also just got an email about VHX. As I got no prior warning of this, I'm treating it like a phishing attack and ignoring it until and unless I get official confirmation that it is safe. I suggest others do the same.
I'm also disappointed we didn't get a choice of this service or one we preferred (such as Amazon in my case, or iTunes for others) IF this is legit.
If this IS legit, you guys running this show need to know that nothing like that should EVER happen in this day and age. Without an official, through-known-good-channels announcement, there are too many data breaches and malicious actors out there to expect (or want) people to trust random emails from places they've never heard from, that happen to have something to do with something they once did online! Please, have modern internet safety best practices in mind--especially since most of your target audience (5 year olds) probably know better than you seem to that its a bad idea to click on links in unsolicited emails!
The VHX website is missing Episode 13. Please have them include it in the "complete collection". I can only assume it was omitted due to including Bill Cosby. If that is the case that's not a decision you get to make. I paid more than $200 so I could have "All" the episodes, not just the ones that it is currently politically correct to include.
I never received the note about the VHX service either. i have mobile devices for the kids and specifically did this so I could get the itunes access. Not hard to get a code, and the eps are on itunes already. Why did they go for VHX? Any ideas?
Chase, what previous message did they state that. I looked though all my emails and I didn't see it there or on this website.
No, Becky, they said in a previous message they were decided to go with a different service because of piracy concerns. I am kind of bummed, I was expecting iTunes myself, and I have never heard of the service they've gone with before.
i just received an email about my download for the complete collection, but its not through Amazon. Did I get the wrong code?
Received an email about 10 minutes ago for the complete digital collection of episodes! So excited to check these and get them downloaded when I get home.
Hi, I still have not received any of my rewards so I sent an email as suggested below; I was wondering how long I should expect to wait for a response to my email? (I just sent it.) Thank you so much. :)
Rewards are shipping again. I just received the last of my items (mug and signed book) today. Keep up the hope!
The last update only came because I emailed support and bugged about it. I can't be the only one to ask them for updates or they'll start to ignore me. Anyone who is craving more updates, email email@example.com and tell them that they need to keep a regular timetable with updates.
Over a year now - a year - since the campaign ended. Four months since the last official update, and more than a month since the Creator's message a few lines below. I would much rather have the extra $100 back at this point than continue waiting on updates about the digital episodes. Originally we were told the episodes would be distributed to us via iTunes since, at the time, they were all there (minus the ones with expired distribution rights). I figured we'd be 'credited' those downloads, a relatively easy and quick process, since we were asked to give our iTunes email address at the time. But that never happened, and of course now, only eight episodes remain on iTunes, so that option has now passed us by.
@RobertL Have you tried emailing them at firstname.lastname@example.org?
@RR Team: Nice that you say I shall write a mail. I did this many times but no answer at all. So I think my pledge is lost in the meantime which is badly disappointing. I thought that this would be a trustworthy project.
Did anyone else have problems with the collectors edition dvd. Mine freezes half way through.
I should have scrolled down ... I see the update now. Thank you!
Last update on the Digital Collection was on May 4th, stating that they should be on iTunes with a target date of June 15 - 22nd. I have not seen or received any additional updates to this. Also, originally it stated that the episodes would also be available for to add to your Amazon Personal Digital Library. Any news on that option. Thank you for your time and consideration.
I got the T-shirt, tote bag, coffee mug, but not my book from Levar Burton, nor a digital copy of the shows, do we have an ETA on this?
I have a question, will you release another calendar for the upcoming year? I really really love mine and I just started a teaching job and would love to have one to put in my classroom for next year!
We wanted to let you know that we do monitor this page and are working on each individual case for the backers who have not yet received their rewards. Please continue to email us at Kickstarter@rrkidz.com so that we can get specific details about your pledge and reward (this is the best way to get answers, especially for backers with questions about any of the LIVE events). This gives us the ability to track down your information so that we can figure out what issues may have occurred with your order.
In response to the digital episode redemption, we have been answering inquiries with the following message:
"We apologize so much for this inconvenience. It has been a challenge getting all 155 episodes up for digital release to our backers because some of the masters are very old and because of possible piracy issues. It’s been a back-and-forth battle trying to get this resolved and we are really sorry that there has been such a delay. We are working with another company to get all 155 episodes, especially the older ones converted and to you as soon as possible."
As always, please understand that we are continuing to work through individual cases as quickly as possible, which is a mighty task when fulfilling rewards to 105,000 people (backer addresses change, dates move around, etc.). But the finish line is definitely in sight!
Your Reading Rainbow Team
I am still waiting on my $375 Adopt a Classroom level. At this point I haven't received any of the promised pledge gifts which is a bit disconcerting.
I ran the nonprofit, Kids Read Now, for almost 3 years. We had a shoestring budget of about $200,000 per year, and delivered books to children K-3rd grade over the summer months to keep them reading and to prevent the summer reading slide. Last year we had over 4,000 children and distributed over 30,000 NEW books that the children picked, and got to keep. Our efforts had tangible results--we saw that the children who participated in the program not only didn't slide, but in many cases actually made gains.
I purchased a "live events" reward from Mr. Burton last spring, and shortly after, we saw him at the Fred Forward event in Pittsburgh (June 2014). He said that he was willing to record one of our weekly calls to our kids. My calls to him (to arrange that recording) went unanswered, as did my emails. It has now been well over a year since MY pledge has been paid, yet there is seemingly no motion on the part of Reading Rainbow to satisfy their pledges.
As the Executive Director of a non profit, I can say EVERY ONE OF MY OBLIGATIONS WAS FULFILLED. Unfortunately, LeVar cannot claim the same thing. I was hoping he was as noble as he appeared to be on the stage with Fred Roger's wife.
I completely understand the "watch what you ask for, you might actually get it" dilemma. There were so many people who responded for bringing back Reading Rainbow—it overwhelmed the inventory, staff, etc. However, YOU RECEIVED A LOT OF MONEY. Hire interns, find other vendors. THERE ARE WAYS TO MAKE THIS HAPPEN.
As far as my longing to see Patrick Stewart: alas, I am afraid I never will. I fell in love with him in Star Trek, and my sister saw him in A Christmas Carol (which I did not see, but have his rendition memorized—and have used it to teach A Christmas Carol to my 5th and 6th grade students). I may be so small as to appear to be an insignificant cog in his wheel of fundraising, education and social entrepreneurship, but I firmly believe in the karma of the cosmos.
Fulfill your promises Mr. Burton. Your success and your legacy may depend on those who had the funds to give to you—and those who you have seemingly abandoned.
Kind of comforting to know I'm not the only one still waiting for my reward (magnet). It's been a year since the campaign ended.
Updates? It's been almost 3 months since the last one. Curious like many others about the RR Live events specifically, or logistics about the digital copies, and the Donald Glover boat thing, and more, an update even if it's bad news would be nice... >.>
When are the live events happening? Specifically, when is the RR Live in NYC happening? We have received no word on this and my husband has never received any emails about it.
On a lighter note, received my signed calendar art today. Thanks very much!
So, according to MTV.com, Reading Rainbow, Volume 1 is headed for Netflix in August. And, as of yet, you still haven't delivered the iTunes digital copies. Is there anyway you can "be respectful and considerate" to the rest of us and provide an update and/or offer a refund? I've had other online projects offer at least that when they have difficulties delivering their products...
I accept that things happen, but it is now almost August, and there hasn't been an update since the end of May. I am still waiting on my digital episodes and the only response I have seen regarding them is "we are working out the best way to deliver them." At this point, any way would be good. If I have to wait over a year, then it is not much of a reward anymore. IF the episodes are out, let us know. If there is a complication, let us know. Not hidden here in the comments, but an actual update. The last update that even discussed the digital episodes was in February. That is pretty poor communication. I expected better.
I'm still waiting on my mug too - I was told via message earlier today that the warehouse doesn't have them in stock; no word on when they will actually get them in stock.
Anyone else still waiting on rewards to ship? I have been checking in for the last six+ months about my yet to be received rewards, always recieving a new story as to why they haven't. This is beyond ridiculous, and not acceptable.
The post below is not a lecture, it's a helpful hint. There were nearly 106,000 backers. I've been part of campaigns with 100 backers and there've been order issues. I think communication could have been / should currently be better but I'm betting they totally underestimated what Reading Rainbow fans were going to do numbers wise.
To those people who haven't gotten rewards. If you've kept your emails from this, you should have one that has a subject line of
"Reading Rainbow: Every Child, Everywhere Pledge Confirmation". I think they all went out in the first week or so of September 2014. Mine is dated 9/6/2014.
In that email are links as follow -
Need to change your information? Here you can update your shipping address, manage your rewards and purchase add-ons.
When you click on "manage your rewards", it'll take you to your backerkit info and show you your shipment info.
I had 4 pledges with 4 accounts. 3 have gone through and I received my stuff. I'm still waiting on my signed artist print and it shows "Ready to ship".
In the future, I'd suggest setting up a folder in your email for "Orders". Save all your mails from things like this until everything has been fulfilled. I save ticket order confirmations, all my various pledges etc. Then I periodically go through and delete the things that I've attended or things that have completed order wise.
Any info on artist's prints yet? I know that the artist I picked has signed and sent back his prints.
Is there any way to get an update on the delivery of the rewards? I haven't heard anything since June 2014, when I made the donation, and I'll actually be moving soon. If I could get an updated estimate on when things will be shipped out and find out who I need to give the updated shipping address to, that would be very helpful. Thanks. :)
The reply to my email asking about iTunes deliverable is as follows...
Thank you for writing to us. We apologize our team is still working on getting out the downloads. We had a target week back in June, but we had some issues so we are trying our best to have them available soon.