Once the decks and all the items are ready, they will be shipped to all the backers that completed the survey. It is important that you follow the updates.
Where possible we ship with tracking number with USPS.
Fedex or UPS will be used in specific cases.
Every backer will get shipping notification with tracking number via email.
Some countries do not support USPS tracking, so it is possible to track it partially.
Customs fees are not our responsibility. We do not accept claims if the customs block the package or apply fees to it.
If the items arrive damaged, save the label and take a picture of the damaged items and the conditions of the package. Then contact us via kickstarter and we take it from there.
We do not accept claims after 120 days the shipping date.
100% refund: possible if requested within 14 days after the end of the campaign for. We can refund a limited number of backers (max 10 backers in the 14 days window) because the whole campaign (especially the stretch goals) relies on the sum of all pledges.