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CUSTOMS & DUTIES INFORMATION
Cannot mark as gift, this is illegal so we will not be able to do this.
Our prices do not include VAT, GST or other country taxes.
As many of you know, our terms of sale are CIF destination. This means that we pay all freight, but none of the duties or taxes. As we are shipping these products all over the world, it is impossible for us to build in the various duties, VAT and GST tax for each location through Kickstarter.
One of our backers found this handy tool, that can assist you in calculating duties. Remember to convert the US dollars to your local currency:
As many of you know, Canadian Customs are very strict on products imported into Canada. All products over Canadian $25 are subject to duties and GST or Vat tax. Our invoices are in U.S. dollars, and being converted to Canadian dollars for purpose of duties and taxes, by Canadian Customs .
Here's a link to find the CBSA offices where you can actually go and do the clearance, and save some significant dollars:
100% pledge back guarantee = you have 7 days after the end of the campaign to receive a full refund. After 7 days, we will start placing the POs for the products and will NOT issue any refunds or returns.
EXCHANGE & RETURN POLICY
There will be no exchanges or returns. If you have a factory defect, you may apply for your warranty and we will send you a new product. See warranty guidelines below.
If our shipping carrier attempts delivery to you and you don't get it because you’re not there, wrong address, moved without notifying us, and the package returns back to China, we will not be able to send you another product.
When you receive your tracking #, please keep an eye out for the package.
Our products come with a 90-day warranty starting on the day of receipt. You will need to apply for RA # and pay for the shipping to send your product in. When we have received your product with the associated RA# attached, if the product truly has a defect we will fix or replace your product and refund your shipping.
Risks and challenges
We have already completed and successfully fulfilled (1) $1M+ Kickstarter campaign, (2) a $200K+ Indiegogo Campaign and (3) currently manufacturing our 2nd Kickstarter campaign. We have LOTS of crowdfunding fulfillment experience. Our team combined has nearly 60+ years of manufacturing experience & 30+ years of design & branding experience. All of us are entrepreneurs and have started several successful businesses. We know how to get the job done and know how to do it right. So you can sleep well at night knowing not only will your wallet be freaking great, but it will be done right the first time!
We have done our homework, so the risks are minimal. We are also partnered with the best manufacturers in the industry. Our production lines are scheduled and we have priority on the line.
What you are seeing in our videos and pictures are prototypes. The final products will be even better!
Please feel to reach out to us if you have any concerns at firstname.lastname@example.org or leave a message in Kickstarter for us. Thanks for your support.
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