CUSTOMS & DUTIES INFORMATION
Cannot mark as gift, this is illegal so we will not be able to do this.
For US backers we will pay for the VAT and GST charges. For all other countries we are unable to cover VAT and GST, but will do our best to get it to you in the most cost efficient way possible and any savings we can discover, we will pass on to you.
As many of you know, our terms of sale are CIF destination. This means that we pay all freight, but none of the duties or taxes except for US backers. As we are shipping these products all over the world, it is impossible for us to build in the various duties, VAT and GST tax for each location through Indiegogo.
100% pledge back guarantee = you have 7 days after the end of the campaign to receive a full refund for the products you ordered on Kickstarter. After 7 days, we will start placing the POs for the products and will NOT issue any refunds or returns.
EXCHANGE & RETURN POLICY
We do not do returns for crowdfunding products. However, if you receive the wrong size or wrong product, our exchange policy lasts 30 days from when your product arrived according to the tracking # we sent you. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange. To be eligible for an exchange, your item must be unused, free from dirt, dust or damage and in the same package and condition that you received it. If your return passes our inspection, you may receive an exchange. If you have a factory defect, you may apply for your warranty and we will send you a new product. See warranty guidelines below.
If our shipping carrier attempts delivery to you and you don't get it because you’re not there, wrong address, moved without notifying us, and the package returns back to our warehouse, we will not be able to send you another product.
When you receive your tracking #, please keep an eye out for the package.
Our products come with a 90-day warranty starting on the day of receipt. You will need to apply for RA# and pay for the shipping to send your product in. When we have received your product with the associated RA# attached, if the product truly has a defect we will fix or replace your product and refund your shipping.
Risks and challenges
This is our 7th Kickstarter to date. We have LOTS of crowdfunding fulfillment experience. Our team has a combined 60+ years of manufacturing experience, 30+ years of design & branding experience. All of us are entrepreneurs and have started several successful businesses. We know how to get the job done and know how to do it right. So you can sleep well at night knowing not only will your product be freaking great, but it will be done right the first time!
We have done our homework, so the risks are minimal. We are also partnered with the best manufacturers in the industry. Our production lines are scheduled and we have priority on the line.
What you are seeing in our videos and pictures are prototypes. The final products will be even better!
Please feel to reach out to us if you have any concerns at firstname.lastname@example.org or leave a message in Kickstarter for us. Thanks for your support.Learn about accountability on Kickstarter
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