Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
@ALL- if you have any questions or concerns on your product or this campaign, please contact email@example.com directly. We will get you taken care =)
@Jason S- have you been taken care of yet?
And still no response
@Ravean Team. I still have not received a response from support or kickstarter team.
@Bob Silk- contact firstname.lastname@example.org. They will get you an adapter.
@Jason S- have you received a response yet?
Bought a pair of gloves,but the connector is different. What do I do, just return them or is there a convert Or?
@Ravean Team. I sent an email to support through your website for battery problems 5 days ago and got no response. I just resent it to email@example.com. Can you let me know that you got it? thanks
@All- Let us know if you need anything for us and if we can help in any way! Contact us at firstname.lastname@example.org. Thanks again!
@Ivan- you have a 5-year warranty with us =) If the heating element is not working, contact email@example.com. They will walk you through getting a new jacket.
Hello Ravean, my jacket seams already started to be broken although I don't use the jacket that frequently. I mainly use this jacket for very cold days and it was inside my closet for the whole spring-fall. I've sent an email regarding this issue, please advise me if there's any warranty. FYI, my Columbia jacket that I am using on an everyday basis is still going strong for 6-7 years now, I hope there're something defective with my jacket that they got broken so fast..
@All- thanks everyone for all the support through the past several months, we really appreciate your support and help as we build this little company. Merry Christmas & Happy Holidays to everyone. Let us know if you need anything for us and if we can help in any way! Contact us at firstname.lastname@example.org. Thanks again!
@Jason Kraynek - they will be available March 2107. They will ship to us next month! We have some coming for the sleeping bag Kickstarter, but we only have a limited run at this point. Thanks!
@Chad Schumacher - contact email@example.com, they will help you =)
do you have the new curved batteries out yet? i see them on your site but cant find a link to order them
Can someone direct me where to get a replacement instructions sheet for my heated vest?
@All- our support team is very responsive. We are currently not responding to messages sent via Kickstarter messenger for this specific project. If you have any questions or concerns, simply email us at firstname.lastname@example.org and we will get back to you pronto :)
@Steven, make sure the jacket's battery is plugged in and then hold the button for 3-5 seconds. If that doesn't work, contact email@example.com and they will teach you what to do.
@ALL, if anyone has not received their jacket yet, it is because we have not received your survey response. Please simply reach out to firstname.lastname@example.org and they will take care of you :)
I never actually received my jacket!
I have never received mine.
Apparently I'm not able to change my comments. $250.00 for the below jacket: (NO HOOD) HEATED DOWN JACKET + GLOVES + 12V BATTERY + CHARGER + STUFF SACK email@example.com
I have a women's large jacket no hood with gloves for sale. $300.00. Brand new, just in time for Christmas. firstname.lastname@example.org.
Hey guys I've had my jacket I feel like a year maybe? And I love it but is anyone else looking for them to sell the vest again? Also how many of you are interested in different colors? Such as Army Green, Orange, Red, Blue, maybe even plaid?
I can't seem to figure out how to turn on my heated jacket, I have fully charged my battery and plugged it into my jacket but I feel no heat! Is there an on button? Can you please advise thank you.
I want a refund on the 40$ shipping fee to China, even though when I received the order it said it came from inside of china not from outside of china inside.
@Ravean its nice to finally hear from you! I sent you messages via your "Contact Us" link on your website - do you check those? I've also left you two voicemail - do you check those? Regardless, this isn't even the big issue. I will send you another email with my contact info so we can begin the refund process.
@Tim I just tried searching for any emails from you in our system using this email: email@example.com and nothing came up. Please resend or forward your original emails that you sent this past month to us again ( firstname.lastname@example.org ). We will help get to the bottom of the situation.
Has anyone else still not received their original jacket? I've tried contacting these guys three times over the past month (via email and phone) and still haven't received a response. I understand that they've had some supply chain issues so I've been patient, but this is now bordering on pathetic, even for a start up. Its been eight months since I originally backed them, six months since they originally estimated delivery, three months since the update emails have stopped, and a month since I've tried contacting them with no response.
I received a large vest which was enormous. Without the label I would have sworn it was XXL.
I exchanged this for a medium which is so small that I can't breathe naturally with it zipped up. I have been informed that there aren't any more exchanges available.
This clearly was a manufacturing error on at least one of the vests. There was at least a two-size difference between the L and the M.
I love the product, I just want something that fits.
Does the sizing really jump from child to Santa Claus with nothing in between?
@Ravean Thanks I was able exchange my Jacket with another Ravean backer. I now just need to exchange my Medium Gloves to L/XL Gloves. Do you have an estimate on when it would be possible to exchange the Gloves?
@Jason Thanks for the info. Just checked my credit card statement and they did indeed refund us. Kudos Ravean, sorry for any confusion.
@VR I emailed support about that. Despite what they said in backerclub it was issued separately. I got mine back in December, but didn't get any kind of notice. If you look at your reward details in KS you'll see if you got it or not. It would be all the way at the bottom.
Any word on the backerclub special perk for this?
Hi, I lost my gloves during my travel. How can I order a replacement?
@ Fernando- I promise you will get taken care of. We thank you for your patient as we wait for more inventory to arrive. We got you your product, which is something that most Kickstarter projects don't even do. Now we ask you to trust us. As soon as we get inventory in to exchange for size swaps and warranty we will send out a message. As you will see on our ecommerce page we don't have anything in stock. We are still waiting for it to arrive. We will get you taken care of.
Good luck on trying to get a warranty or size exchange have been trying to get an exchange since I received the Jacket. The warranty is worthless as they don't have stock for even a size exchange.
Once again, for those complaining about frequent updates, we invite you to watch the following tutorial of how to unsubscribe yourself from our notifications: https://youtu.be/HGFHyVnwj5Y
@Those who have not received your goods, we are super sorry. We have shipped all our orders, around 7,000 shipments. We now of 32 specific cases that goods were seized, mis-shipped, or lost/stolen. Please contact us at support@ravean and we will help you get your goods. We are not here to screw anybody over. We are a 4 man team trying to help 7,000 people.
@Those looking to exchange, contact support@ravean. We have limited inventory that just arrived, and have more arriving in 4-6 weeks. Just keep in correspondence with us and we will let you know when we have the inventory to make the exchange. We appreciate the patience, please see the messages below. We will also send out an update when that new inventory arrives.
For those complaining about frequent updates, we invite you to watch the following tutorial of how to unsubscribe yourself from our notifications: https://youtu.be/HGFHyVnwj5Y
We will continue to make frequent updates, because that is what our Kickstarter backers have appreciated and asked of us. We enjoy communicating and interacting here with our backers. Thanks for all the support!
@Ravean Backers- great to see the continued activity here =) If you are waiting for exchanges, we have some limited inventory that arrived and can make some exchanges at this time as indicated in a recent update. We have used the money from our 1st campaign and ordered more inventory that should be arriving in the next 4-6 weeks. This inventory will be used for exchanges, Indiegogo orders, and future ecommerce. It is important to remember that manufacturing takes time. We ordered more inventory for exchanges back in early February just before Chinese New Years. For those familiar, the Chinese take about 2-4 weeks off in February for CYN. Most of our production resumed in early March. It takes approx. 6-8 weeks to manufacturer our goods, 3-4 weeks to deliver our goods via boat to LA distributor, and then 7-10 days to ship out to our customers via local delivery. We appreciate your patience as we prepare to facilitate exchanges in the very near future. For the very few that have not received packages, please keep in touch with email@example.com. We are aware that about 32 packages were either delivered incorrectly by UPS, stolen, or seized. To those backers, we are committed to getting you your goods. Thanks again for your support!
Don't bother trying to exchange for a men's large black jacket without hood. They are not in stock so out of luck. Wonder what they would do for a warranty issue. Not impressed. Oh but they will keep my name on the list to do a direct exchange with another customer if they need an extra large. With all the money they made over what they were asking for I'd think they would build some inventory for defective and warranty replacements.
Congratulations on forcing me to unsubscribe to your updates. If you were an ex I would be forced to place a restraining order on you. For some reason 78 is the tipping point. Interesting strategy. I will now remember your company name for this. It makes it very hard to recommend your product regardless of its quality. I have appreciated all of your efforts despite my inability to understand your abrasive email strategies.
Launching new products......giving exchanges........yet still haven't delivered my jacket or o many people whose money you took, 4 months after the product was promised. Quite the company.
Kimble... What do you mean the product is marginally useful? It is just as useful as was described in the campaign page. I'm sure most of us were pretty sour about the duties, but in their circumstance I think it was understandable. For their next Kickstarter they are going to slow boat it to the US before sending them out.
You can go to the updates and read up on why they did not slow boat these jackets - they were trying to fulfill their promise of quick delivery.
I was Charged $82.72 in shipping fees, duties and taxes and I live in Vancouver, Canada. I direct purchase similar products from China and never pay shipping or duty. Somehow these guys failed to research the best handling method - I would rather have my money back than double my cost for this product which is only marginally useful.
Can someone please enlighten me on how to make an exchange? I waited until April, as requested. Now that it's time to make the exchange, I can't find one bit of contact info for Ravean and how to proceed with an exchange.
Alternatively, if anyone out there needs a women's medium jacket with hood, instead of a large, I'd be happy to exchange. The medium was just a tad small for my wife. My email is firstname.lastname@example.org if interested.
Hi, Sarah, looking at the battery info on the campaign page here, it says the vest battery should last for 2.5 hours, so yours might actually be ahead of the game...
I have a vest and I love it -- when the battery is charged, that is. Is anyone else having troubles with their battery life? Mine lasts less than 3 hours which doesn't do me much good when I'm out and about. Thank you for any thoughts here!