Surveys are out!
Thank you for making our project a reality! It's been 3 months since we've announced our decision to make the all-new Pocket Tripod PRO. After overshooting our funding goal by over 3000%, we couldn't pass up the opportunity to implement all the user feedback we have received from our past customers. For backers who could not wait, we've had a no-questions-asked refund policy and also the option to buy the original 2016 Pocket Tripod from our store, at the same price they paid on Kickstarter (coupon: KS2016PTNOW).
Our new production molds are nearly complete. Now we just need to know how many of each color and size to make.
We have to find out what Pocket Tripod PRO size you need, and where we need to ship them. To collect this information, we (GEOMETRICAL) have sent you a survey invitation email with the subject: "Response Needed -- Get your reward for Pocket Tripod | The only phone tripod you need."
The email contains a personalized link to the Kickstarter fulfillment survey. The survey is powered by BackerKit (see below for details), and it's where you will choose your reward preferences (i.e. Size, Color), and enter your shipping address. Also, if you are interested in getting additional Pocket Tripod PROs, or need extra adapters, you can do so easily on BackerKit's Add-ons page.
Step by step support
Each step of the survey has detailed instructions. But if you need assistance at any stage, we'll be more than happy to help. If you have any general questions about the survey, you can ask for help from BackerKit's support staff while you're on the survey page. Or if you have any product questions about the Pocket Tripod PRO, chat with us while you're on Pocket-Tripod.com. Or you can ask your question by emailing Support@Pocket-Tripod.com
Keep in mind
- BackerKit surveys are sent to the email address you used to sign up to Kickstarter. If you used a Facebook login, the email is sent to your Facebook email.
- If you haven't received our survey yet, message us to let us know, and provide us with a current email address to send it to.
- Until we "lock down" the surveys, you can change your size/color selection, address, or add-ons. Simply return to the survey by clicking on the link you've received in the email from our BackerKit.
- You don't need to create a BackerKit account, but it can be helpful if you are backing multiple projects at the same time, in order to keep things organized.
Frequently Asked Questions
I added extra to my pledge for additional items. How do I tell you what I want?
Once you answer all of the initial survey questions, you will be presented with the available Add-Ons, and BackerKit will show you your available credit. Simply select the items that you want, and click "Add to Cart". You will see your Credit Remaining balance decrease on the right hand side. If you're missing credit, you can buy more on BackerKit, and if you've over-pledged, message us, and we'll refund you that amount through Kickstarter.
How do I know what size to pick?
Easy, we've documented a ton of phones and cases, and listed the recommended size for each one on our device guide. On that page, we've also provided instructions in case your device isn't listed.
Why do I have to copy/paste my phone's "device code" in the survey?
If we know what phone + case you have, that will help us in assisting you if there are any compatibility issues. Also, if others using your device have any issues, we can proactively reach out to you and offer a solution.
How long do I have to complete the survey?
Until we've "locked down" the survey, you can update your responses. The tentative date is January 19th. In case there are any delays, we will post a "Last call" update one week before we close the surveys.
What if my credit card could not be processed when the campaign ended?
When you complete the BackerKit survey, you will be prompted for payment at the end.
We're super excited to get our hands on the new Pocket Tripod PRO and have them shipped to you.
Stay tuned for more updates!
Your friends at Geometrical
PS: If you need help with anything just email us: Support@Pocket-Tripod.com
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