Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
We've already shipped out all the backer rewards about a year ago.
I'm sorry to hear that there was a problem with the delivery of your reward. Would you mind emailing our support team and they'll certainly make sure that your reward is delivered.
Their email is: Support@Pocket-Tripod.com
Where and when can I get my paid Pocket Tripod?
Thanks for info.
The email address is: Support@Pocket-Tripod.com
Sorry to hear that, we'll make sure that you do. Please email our support team with the pre-order/order number for the adapters that you needed, and we'll get it sorted out.
I never received my adapters, product has been collecting dust on shelf.
It's my pleasure Bill, I'm glad I was able to help.
Part arrived quickly and your repair video on YouTube was all I need to fix mine, Rambod.
Excellent customer service. Thank you.
Thanks for letting us know. There are a couple of reasons for that. One is because a number of people mentioned that the earlier models felt too tight. Also, we wanted to have a model that worked both with iPhones with a screen protector and without. That's why the fit is a bit loose.
A quick fix for that is to turn one adapter slightly compared to the other one, to solidify the iPhone's position.
However, you also mentioned that it doesn't hold up your iPhone as it should, meaning there isn't enough resistance with the angle adjustment? If this is the case please email us to Support@Pocket-Tripod.com and we'll be glad to help. This is can happen due to the fact that your Pocket Tripod was manufactured in a separate batch, almost a year ago, and the injection molding settings were slightly different. Because the parts need to interact precisely, any variations in dimensions can cause this issue. So if you are having this issue please contact our support email directly for assistance.
Hey guys, I'll send an email via your site too but wanted to let you know that the new 7mm adapters don't seem to fit as well as the original ones. Far too loose so when my iPhone 6 is in portrait it is doesn't hold its position. In landscape it's better but still slips if tilted more than a bit. It is noticeable when putting the original adapters in that they area stiffer fit and hold better.
If you can let me know if there is a resolution that would be great.
Please send us an email to Support@Pocket-Tripod.com with a picture of the damage. We'll be glad to help.
Central pivot pin sheared off today.
Thanks Gregory, I'm glad to hear that.
James, thanks for checking with us.
We're eagerly waiting for our manufacturer to complete the production of the iPhone 6/6+ model for us. They've had some setbacks, but they seem to be back on track now.
Until we know exactly when the stock will be ready to ship, we'll be taking pre-orders on our website. As soon as the stock is on its way to us, I'll be posting an update for all our backers, to provide instructions on how to order the adapters before anyone else.
Hi there guys, I can see you're now doing pre orders for the 6/6+ now, any update on just the adapters?
Really want to be able to use my stand again.
works great! Very clever design. Thanks!
It's my pleasure. I will be posting an update here a couple of weeks before we're ready to ship the adapters. We're expecting to receive the stock sometime between mid and late october. The update will answer all the questions you have.
Great to hear that there'll be a way to use it with the 6+. Thanks.
How do we go about getting the 6+ adapter and how much, with S&H, will we have to pay for it?
Will there just be a posting in the comments section here? Or a new Update emailed out? Or individual emails sent to each person who purchased the Pocket-Tripod?
Thanks again for your continued support of your product. It is appreciated!
Yes, definitely. As well as the iPhone 6 Pocket Tripod, we are also having just the adapters made, so that existing owners won't have to buy new ones.
Will we be able to get an adaptor to use our Pocket Tripod with our iPhone 6 Plus?
Thank you for the kind words, it's really a pleasure to hear that.
We plan to do both. So existing Pocket Tripod owners won't have to buy new ones. That just won't be right, especially since swapping the adapters is so easy. From the rumours we are expecting the iPhone 6 to be about 6mm thick. Once it's released and we can confirm this, we'll start production of stock.
Hey guys, want to say this is my favourite Kickstarter product to date!
Got mine at Christmas and always in my wallet now.
Just read a few comments but will you be looking to sell the new adapter for the iPhone 6 separately or with a new tripod?
Hi Anthony. Thanks for letting us know. We've shipped everything in June and everyone should have received it by now. Please see my private message with details of your shipment.
Hi, still haven't received mine yet in Melbourne, Australia? Any update?
Thank you for asking. We've designed 10 adapter sizes. From our preliminary data collected, it seems that the 9mm size is the most popular. So we've already manufactured its mold and are still waiting to receive some stock for that size. I will be sure to post an update as soon as we can ship it. The iPhone 6 version is also being manufactured as we speak (based on leaked dimensions). We are also planning to manufacture the other sizes but will have to raise additional funds as the cost is quite high. I will post an update in the coming weeks.
So when can we buy adapters? I've had my Pocket Tripod for what feels like forever and have yet to use it even once. It's just been sitting in my wallet ever since I received it.
Sorry to hear that. Thanks for letting us know. Please se my reply to your personal message with details about your shipment.
I still have not received mine.
Thank you so much for the wonderful comment. I really appreciate it!
Please don't be concerned about any of the components breaking. The product's been designed so that it will last a long time under normal use. In the very rare case that there is a manufacturer's defect, we will be glad to replace the product for you.
I'm sorry to hear that. I will send you a private email with details of your shipment, and will make sure that you get your reward.
Never received mine. When is it supposed to arrive?
I received mine last week and so far it has worked as expected and I'm very happy with it, everyone I've showed it to has been impressed.
As far as I'm concerned this is one of the better Kickstarters I've backed, they gave a realistic delivery date on the reward so I knew the time frame going in and they stuck to it and produced a product that works great.
I have very slight concerns that one of the hinges may break at some point in the future but I guess time will tell, for now you can count me as a happy customer Rambod.
Sorry about the delayed response. I just replied to you with detail about your reward.
Still waiting for mine to arrive...getting no replies from my follow up messages. Told it was shipped but it's never arrived. Shouldn't take this long for shipping. Please resend my stand. Thanks!
Hi, I have not received my package. Please advise
Thank you for letting us know, and thank you for being so patient about receiving the package.
Just got mine! love it! @south korea
I'm glad to hear that.
We just sent you an email with the details.
With the power of complaining, of course mine arrived today :). Looks great the hinges are a bit stiff but I have a feeling they will loosen up slightly w/ time.
Thanks again for quick response,
Not received mine.
We understand your frustration. Your reward has already been shipped. However, since you live in Canada, the delivery takes a little longer than usual. I will provide you with the tracking in a private message.
Your pledge towards our Kickstarter campaign is very much appreciated, and we could not have made it this far without you. We waited until we shipped all the rewards before having any kind of sales. The email was simply to share the exciting news that your friends and family can also benefit from the same discount.
Please don't hesitate to email us if you have any questions,
I haven't got mine yet either although I found it cute that they sent me an email saying that I can buy one for their 4th of July sale for the same price that I pledged to them a year ago today!
Way to go boys!
I have not received mine yet. Anyone else still waiting???
WOW...that's customer service!!!! Thanks for sending me the different rails so quickly. I'm a happy camper now!!! Great product and phone fits great. I'll be looking for your new projects to come out and back you again.
Thank you so much for letting me know. I'm very happy to hear that you are happy with your Pocket Tripod. I hope that it was worth the wait. We couldn't have made this happen without your support.
Received mine today and it's just what I expected. Works as intended... this will be especially useful on my vacation coming up soon. Thank you for putting this together!
Glad to hear you received yours today. Even sooner than I expected.
Thank you for the kind remarks. I'm glad to hear that you like the Pocket Tripod.
I will post an update soon after everyone has received their rewards from the last batch, explaining the availability of the adapters. We have already started production on the size 9.0 opening. (More details in the coming update). But for now we only have models that are compatible with the bare iPhone.
Hey..Just got mine in the mail today..6/19/14....Works great---looks great too...However....my I-phone doesn't fit just right..i think it needs an opening of 10.0 and not the 9.5 opening that was sent to me. Is there a way to get a replacement of the rail???? Great looking stand though for those of you reading this note. Mine is black in color.
I think the earliest anyone will start receiving it (in the US) will be this Friday or early next week. There were more than 750 packages dropped off at the post office which I think will delay the sorting process.
Please be sure to let us know when you do receive it.
Anybody get theirs yet???? Must be really slow mail if it was mailed on June 12th ...just saying...
Hey have you seen this project?,great bit of tech and will go well with your pocket tripod,but hurry they will sell out fast ------> http://igg.me/at/gokey/x/3844491
Thanks for the comment. Yes, very soon. We hope to have the second batch ready within the next few weeks. We will post an update as soon we have exact dates.