Hello Robert,
Sorry to get back to you so late but now that we've shipped pretty much all books and other rewards we've slacked off a little. Your book shipped back on 23 August last year and should have arrived well and truly by now. We will email you privately with a solution.
All the best,
Andres
PHIARTS
phi@phiarts
@Brent, Thank you so much for letting us know that you received the books and that you love them! It makes everything worth it for us :)
@Tasuku: We shipped your book to Japan on 22 Sept 2016 and delivery was attempted on 4 October. However, no one received it and it was returned to us on 5 Jan 2017. We're sorry that you were on vacation during the delivery window but that is something outside of our control. If you are happy to pay us for shipping from Philadelphia to Japan we would gladly send your book again as it is now in storage. Please private message us about this if you like to phi@phiarts.com.
All the best,
Andres
@Brent, Thank you so much for letting us know that you received the books and that you love them! It makes everything worth it for us :)
@Tasuku: We shipped your book to Japan on 22 Sept 2016 and delivery was attempted on 4 October. However, no one received it and it was returned to us on 5 Jan 2017. We're sorry that you were on vacation during the delivery window but that is something outside of our control. If you are happy to pay us for shipping from Philadelphia to Japan we would gladly send your book again as it is now in storage. Please private message us about this if you like to phi@phiarts.com.
All the best,
Andres
Hello Antonio,
Thank you for completing the shipping survey back in Dec '16. We shipped your book on 4 January and have private messaged your tracking details along with an explanation of what happened. We can continue communicating privately about this until you have the book in your hands and happy.
All the best,
Andres
Hello!, I am one of those 2.2% with missing shipping information. I finally reply to the call and filled the survey one month ago (midd December). Can I have a confirmation you got it fine and when the book will be delivered? Thanks!
@Kyle: At the time of this comment, only 29 orders are pending shipping due to lack of shipping details. Your order in particular shipped by USPS back on 18 August and was delivered on 15 September. We have confirmation of delivery and have private messaged your tracking details.
Best,
Andres
I backed this project and still have not received a hard copy of the book. The status says that 97.8% have shipped out, when will the remaining 2.2% ship out? I am in the US. Thanks!
@Nathan: We announced the winners back on Monday 14 Nov. You were among them and we sent you an email to your account @ me.com not yahoo.com. Please check that email for instructions as to how to avail yourself of the print. Thank you for your support!
Best,
Andres
@Alon: Can you please send an email to phi@phiarts.com with the subject BOOK UNDELIVERED and confirming your mailing address including post code and your best contact number? We will look into it for you. We have also sent you a private message.
Best,
Andres
@Martin: Only countries where we received 100+ orders appear on the map. We received very few orders from Chile. We sent you a book on 14 September and have emailed you the original tracking details.
@Susan: We did send your order by Fedex to Susan Joy of Colorado. The order was signed by BBARB. We have sent you the tracking details in private message just now.
@Melanie: We are so glad to hear that your book arrived and that you like it so much! It makes our day!
All the best,
Andres
Hello! I have not received my book yet and my status shows shipped and received. On further checking, it appears you shipped it to some guy named Andy in Texas? What the hey? I'm Susan from Colorado, lol. I would like my book, please and thank you.
Hi everyone,
I´ve received your last update but not the book yet and Chile is not in the map of the countries were shipping has been done, I am not in the returns category nor in the Stragglers one.
Please let me know where my book might be.
All the best !
@Paramjeet: We have it in our system that you did complete the survey and that your book was delivered by USPS on 16 Sept to your address in Austin. We have sent you a private message with your tracking details. Any further communication about this order please send to phi@phiarts.com.
All the best,
Andres
@Sulaman: We have your print with us in Sydney. We had you down as one of 5 people who didn't provide their shipping details for the prints at the time we shipped them in June/July. Please send through the new address to phi@phiarts.com and your print will ship from Sydney immediately after.
Best,
Andres
Rafael: I received my book but I never received my original signed print - slightly concerning. I emailed Backer Kit as well. The book is amazing by the way and worth the wait! Thanks!
@Sac.fisica: Your book should have arrived by now. Can you please send an email to phi@phiarts.com with the subject BOOK UNDELIVERED and confirming your postal address? We will take it from there to make sure you receive a book.
All the best,
Andres
I finally have my book in my hand, very beautiful and nicely made, would be better if some thick lines become thinner. but still, nicely done.
ps. there are some issues and I had already sent feedback, please check =)
@Fracisco: Your book should have arrived by now. Can you please send an email to phi@phiarts.com with the subject BOOK UNDELIVERED and confirming your email address? We will take it from there to make sure you receive a book.
All the best,
Andres
@Jin: The book is a coloring book. Coloring books are in black and white so you can color them in. Please refer to tha campaign tab and browse to "preview". The book is exactly what was promoted.
Thanks,
Andres
Received the book this morning, the book is nice and beautiful. However, I am pretty upset as it is not the book what I am expected in last 6 months.
After times and times delay, I have finally received a book in Black&White! (Thank god, at least font page is coloured). I mean, where are the beautiful coloured butterflies, nautilus and shells? The campaign is just very misleading, it shows those very beautiful images, but you will not have it in to book.
I paid my money, my time, and mostly important, my expectation. And in the end, I found out I had been fooled, someone is trying sell you one thing for “two”. Maybe I am too native, the art will and should never come in cheap.
@Fernando: We have sent you a private message with tracking details.
@Itay: Your book should have arrived by now. Can you please send an email to phi@phiarts.com with the subject BOOK UNDELIVERED and confirming your email address? We will take it from there to make sure you receive a book.
All the best,
Andres
@Nobuhiro: Great to hear you have received the book in Japan. Sorry that the order is incomplete. We rely on a third party to fulfill our orders and mistakes happen, a lot unfortunately. Please know we will be sending you the missing book from USA today.
Best,
Andres
I have received book today in japan.
Book is so beautiful!
However...
my pledge is "THE GOLDEN RATIO COLORING BOOK 2 COPIES".
but received book is one.
Whether other one book will ship?
Backer number is 3,044.
Thanks.
@Royston: We replied to your comment on update #18. Yes, your book shipped and should be delivered by the end of this week. Please send us a private message so we can send you all the details.
Best,
Andres
@Edward: We've sent you a private message with the tracking details of your books.
@Brian Ho: Your book shipped. Can you please give it until 15 Oct for it to arrive?
Thank you,
Andres
I didn't realize but all my e-mails have been bounced back on my account, so I never was able to give you my shipping address. Where can I send you my information?
Hier kannst du den Projektgründer anfeuern oder dich mit anderen Unterstützern austauschen.
Noch Fragen?
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Ältere Kommentare anzeigenRafael Araujo Projektgründer am February 18
Hello Robert,
Sorry to get back to you so late but now that we've shipped pretty much all books and other rewards we've slacked off a little. Your book shipped back on 23 August last year and should have arrived well and truly by now. We will email you privately with a solution.
All the best,
Andres
PHIARTS
phi@phiarts
Robert Løwendahl Sørensen am February 9
@Creator hi, i'm just curious why i haven't heard anything or received my book yet?
Thanks
Robert
Rafael Araujo Projektgründer am February 2
@Brent, Thank you so much for letting us know that you received the books and that you love them! It makes everything worth it for us :)
@Tasuku: We shipped your book to Japan on 22 Sept 2016 and delivery was attempted on 4 October. However, no one received it and it was returned to us on 5 Jan 2017. We're sorry that you were on vacation during the delivery window but that is something outside of our control. If you are happy to pay us for shipping from Philadelphia to Japan we would gladly send your book again as it is now in storage. Please private message us about this if you like to phi@phiarts.com.
All the best,
Andres
Rafael Araujo Projektgründer am February 2
@Brent, Thank you so much for letting us know that you received the books and that you love them! It makes everything worth it for us :)
@Tasuku: We shipped your book to Japan on 22 Sept 2016 and delivery was attempted on 4 October. However, no one received it and it was returned to us on 5 Jan 2017. We're sorry that you were on vacation during the delivery window but that is something outside of our control. If you are happy to pay us for shipping from Philadelphia to Japan we would gladly send your book again as it is now in storage. Please private message us about this if you like to phi@phiarts.com.
All the best,
Andres
Brent
Superbacker
am February 2
@Creator I received my two books back in the Fall and I wanted to tell you they are Wonderful! I love them! Thank you!
Cheers,
Brent
Tasuku Karakita am February 2
Hello
I think I am the one who did not receive the package.
There was a vacation notice in about November.
If possible please do delivery again?
Rafael Araujo Projektgründer am January 23
Hello Antonio,
Thank you for completing the shipping survey back in Dec '16. We shipped your book on 4 January and have private messaged your tracking details along with an explanation of what happened. We can continue communicating privately about this until you have the book in your hands and happy.
All the best,
Andres
Antonio Cervadoro am January 18
Hello!, I am one of those 2.2% with missing shipping information. I finally reply to the call and filled the survey one month ago (midd December). Can I have a confirmation you got it fine and when the book will be delivered? Thanks!
Antonio
Rafael Araujo Projektgründer am January 2
@Kyle: At the time of this comment, only 29 orders are pending shipping due to lack of shipping details. Your order in particular shipped by USPS back on 18 August and was delivered on 15 September. We have confirmation of delivery and have private messaged your tracking details.
Best,
Andres
kyle am December 30
I backed this project and still have not received a hard copy of the book. The status says that 97.8% have shipped out, when will the remaining 2.2% ship out? I am in the US. Thanks!
Rafael Araujo Projektgründer am November 28, 2016
@Brian: You can download the pdf here: https://cdn.shopify.com/s/files/1/1202/1220/files/Golden_Ratio_Coloring_Book_by_Rafael_Araujo.pdf…
Best,
Andres
Brian Ho am November 28, 2016
where are the pdf for practice? thanks!
Rafael Araujo Projektgründer am November 16, 2016
@Nathan: We announced the winners back on Monday 14 Nov. You were among them and we sent you an email to your account @ me.com not yahoo.com. Please check that email for instructions as to how to avail yourself of the print. Thank you for your support!
Best,
Andres
Nathan Cookeh Ryckman am November 14, 2016
I was wondering when you would announce the winners of the Amazon release contest for the first ten to purchase a copy through the Amazon Marketplace
Rafael Araujo Projektgründer am November 3, 2016
@Amy: We've sent you a private message with the link to the PDF. It is also available on Update #19.
Best,
Andres
Amy Martinez am November 3, 2016
I received my book and it's beautiful! But I have not received the PDFs. Can they get resent or looked into why I did not get them yet?
Rafael Araujo Projektgründer am November 2, 2016
@Alon: Can you please send an email to phi@phiarts.com with the subject BOOK UNDELIVERED and confirming your mailing address including post code and your best contact number? We will look into it for you. We have also sent you a private message.
Best,
Andres
Alon Zucker am November 2, 2016
Hi Guys,
Didn't receive my book :(
Can you please help me with it?
Alon
Julian
Superbacker
am October 30, 2016
Finally received my book on Friday and it is absolutely stunning. High quality paper and beautiful drawings.. Thanks Rafael and team!
Rafael Araujo Projektgründer am October 29, 2016
@Martin: Only countries where we received 100+ orders appear on the map. We received very few orders from Chile. We sent you a book on 14 September and have emailed you the original tracking details.
@Susan: We did send your order by Fedex to Susan Joy of Colorado. The order was signed by BBARB. We have sent you the tracking details in private message just now.
@Melanie: We are so glad to hear that your book arrived and that you like it so much! It makes our day!
All the best,
Andres
Melanie Cook am October 29, 2016
Thank you! My book was safely received, and loved, and I'm thrilled! This has been the best kickstarter (type) project I've ever backed!
Well done :)
Susan am October 29, 2016
Hello! I have not received my book yet and my status shows shipped and received. On further checking, it appears you shipped it to some guy named Andy in Texas? What the hey? I'm Susan from Colorado, lol. I would like my book, please and thank you.
martin guimaraens am October 28, 2016
Hi everyone,
I´ve received your last update but not the book yet and Chile is not in the map of the countries were shipping has been done, I am not in the returns category nor in the Stragglers one.
Please let me know where my book might be.
All the best !
Rafael Araujo Projektgründer am October 27, 2016
@Paramjeet: We have it in our system that you did complete the survey and that your book was delivered by USPS on 16 Sept to your address in Austin. We have sent you a private message with your tracking details. Any further communication about this order please send to phi@phiarts.com.
All the best,
Andres
Paramjeet Singh Pahwa am October 27, 2016
Rafael: I didn't receive the book yet. I didn't fill the survey I missed it. Kindly let me know what needs to be done. I stay in North America.
Rafael Araujo Projektgründer am October 24, 2016
@Sulaman: We have your print with us in Sydney. We had you down as one of 5 people who didn't provide their shipping details for the prints at the time we shipped them in June/July. Please send through the new address to phi@phiarts.com and your print will ship from Sydney immediately after.
Best,
Andres
Sulaman Chaudhry am October 24, 2016
Rafael: I received my book but I never received my original signed print - slightly concerning. I emailed Backer Kit as well. The book is amazing by the way and worth the wait! Thanks!
Rafael Araujo Projektgründer am October 19, 2016
@Sac.fisica: Your book should have arrived by now. Can you please send an email to phi@phiarts.com with the subject BOOK UNDELIVERED and confirming your postal address? We will take it from there to make sure you receive a book.
All the best,
Andres
Sac.fisica am October 19, 2016
Hello:
Acording to Backerkit my book was delivered one month ago, but it hasn't arrived yet.
What can I do?
prestonchan am October 18, 2016
I finally have my book in my hand, very beautiful and nicely made, would be better if some thick lines become thinner. but still, nicely done.
ps. there are some issues and I had already sent feedback, please check =)
Rafael Araujo Projektgründer am October 17, 2016
@Fracisco: Your book should have arrived by now. Can you please send an email to phi@phiarts.com with the subject BOOK UNDELIVERED and confirming your email address? We will take it from there to make sure you receive a book.
All the best,
Andres
FRANCISCO JAVIER RUZ CORRIPIO am October 17, 2016
Hi,
Since I haven´t received the book, I would fully appreciate if you could send me the tracking number for my order
Thanks.
Rafael Araujo Projektgründer am October 14, 2016
@Jin: The book is a coloring book. Coloring books are in black and white so you can color them in. Please refer to tha campaign tab and browse to "preview". The book is exactly what was promoted.
Thanks,
Andres
Jin am October 13, 2016
Received the book this morning, the book is nice and beautiful. However, I am pretty upset as it is not the book what I am expected in last 6 months.
After times and times delay, I have finally received a book in Black&White! (Thank god, at least font page is coloured). I mean, where are the beautiful coloured butterflies, nautilus and shells? The campaign is just very misleading, it shows those very beautiful images, but you will not have it in to book.
I paid my money, my time, and mostly important, my expectation. And in the end, I found out I had been fooled, someone is trying sell you one thing for “two”. Maybe I am too native, the art will and should never come in cheap.
Rafael Araujo Projektgründer am October 13, 2016
@Fernando: We have sent you a private message with tracking details.
@Itay: Your book should have arrived by now. Can you please send an email to phi@phiarts.com with the subject BOOK UNDELIVERED and confirming your email address? We will take it from there to make sure you receive a book.
All the best,
Andres
Brian Cutler
Superbacker
am October 13, 2016
hey fellow backers. Here is another math based coloring book to consider.
https://www.kickstarter.com/projects/1619564520/flexagon-alley-a-revolutionary-coloring-book/comments
Fernando Capriles am October 13, 2016
@creator can i get a tracking number for my order as well?
Thanks!
Itay Itch Ashkenazi am October 13, 2016
Hey Rafael, can I get a Tracking number for my order please
Rafael Araujo Projektgründer am October 12, 2016
@Christina: We've sent you a private message with confirmation of your order and ETA.
Best,
Andres
nobuhiro kikuchi am October 12, 2016
@creator, Thank you for the quick response.
I understand. and I am looking forward to book to arrive.
thanks.
Christina DuBrock am October 12, 2016
Hi Rafael, can I get a tracking # for my order to Asia? Thanks
Rafael Araujo Projektgründer am October 11, 2016
@Nobuhiro: Great to hear you have received the book in Japan. Sorry that the order is incomplete. We rely on a third party to fulfill our orders and mistakes happen, a lot unfortunately. Please know we will be sending you the missing book from USA today.
Best,
Andres
nobuhiro kikuchi am October 11, 2016
I have received book today in japan.
Book is so beautiful!
However...
my pledge is "THE GOLDEN RATIO COLORING BOOK 2 COPIES".
but received book is one.
Whether other one book will ship?
Backer number is 3,044.
Thanks.
Rafael Araujo Projektgründer am October 10, 2016
@Royston: We replied to your comment on update #18. Yes, your book shipped and should be delivered by the end of this week. Please send us a private message so we can send you all the details.
Best,
Andres
Royston Teo am October 10, 2016
Hi Rafael,
Would like to check with you whether my copy has been shipped? I have yet to receive it and its 10 Oct already.
Thanks.
Rafael Araujo Projektgründer am October 9, 2016
@Edward: We've sent you a private message with the tracking details of your books.
@Brian Ho: Your book shipped. Can you please give it until 15 Oct for it to arrive?
Thank you,
Andres
Edward Marczak am October 8, 2016
The PDF looks great! I did back two books for a North American delivery - can I get a tracking number as I haven't seen them yet?
Thanks.
Brian Ho am October 8, 2016
Is my book delivered again? Still nothing received......
Rafael Araujo Projektgründer am October 7, 2016
@Alex: We've sent you a private message with the link to provide your details.
Thank you,
Andres
Alex Ander am October 7, 2016
I didn't realize but all my e-mails have been bounced back on my account, so I never was able to give you my shipping address. Where can I send you my information?