Frequently Asked Questions
We have a dedicated logistics team handling your return and exchange needs to make sure you receive the right shoes smoothly with as little hassle as possible.
The steps are simple:
Step 1: Send an email to email@example.com to inquire our RMA form to fill out.
Step 2: Pack your still-new return properly and send back to our warehouse using a trackable service.
Step 3: After return inspection, we will either refund or ship out your exchanges at a super affordable flat rate postage about £10 for the UK and continental USA; £15 for the rest of the world.Last updated:
YES! Weekend features a recessed SPD/MTB cleat compatibility. So you can install your favourite cleats and ride with power and control while walking in them like wearing regular fashion sneakers when you're off the bike without the sound of cleats grinding tarmac.Last updated:
We have three global distribution centres that allow us to ship anywhere in the world. But, duty-free shipping is applicable only to customers from 41 countries:
North America (United States, Canada), Oceania (Australia, New Zealand), Asia (China, Japan, South Korea, Taiwan, Singapore, Hong Kong, Thailand, Malaysia, Indonesia) and 28 EU Countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.)
For customers from all other countries (Rest of the world):
You may have to pay additional import duties and other applicable taxes to the relevant authorities upon receipt of your goods, based on the import policies of your respective country. The duties and tax rates vary from country to country, and we are unable to help you determine that for your shipment. If you wish to learn about the duties and taxes applicable to your shipment, you may want to check with the customs and border protection authority of your country.
From our experience, we have learned that most of the countries have higher thresholds for import duties and the majority of our international customers don't get charged any additional fees apart from the regular shipping fees you pay here on Kickstarter.Last updated:
The strength of European craftspeople lies in making high-quality handmade shoes. For more technical and precision-oriented products such as Weekend performance shoes, European factories lack the high precision machines for efficient and reliable mass production. Hence, the ideal candidate for making the composite midsoles, BLOOM algae EVA midsole, proprietary rubber outsoles, and precise high volume shoe lasting, is our Chinese partner factory.Last updated:
We will be shipping the shoes to you directly from our global warehouses so that the shoes can be delivered to you as quickly and as smoothly as possible. If import duties were to be charged, we will cover that for you entirely (41 countries. See list in the following FAQ). For circumstances that do not follow the process described above, we will decide the best way to ship based on your location.Last updated:
We will be manufacturing the Weekend sneaker with our partner factories in China, who also made the Night Road Shoes and Gran Tourer Gravel Shoes. We only work with factories that meet our exacting standards of craftsmanship and attention to detail.Last updated:
I'm an existing Quoc shoes owner. If I also want to buy the Weekend, should I pick the same size as my current Quoc shoes? Are they comparable?
First of all, thanks for your continued support! If you have purchased our shoes in the past, then you should choose exactly the same size as the Quoc shoes you already own. The Weekend sneaker has exactly the same internal dimensions as the Gran Tourer Gravel Shoes but has wider & roomier toe box compared to the Night Road Shoes. The last length from toe to heel are all exactly the same.
If your Quoc shoes shoe size 41, 42, 43, 44, 45..., 47. These are Quoc's old sizing. There equivalent is:
41 = UK6,5
42 = UK7,5
43 = UK8,5
44 = UK9,5
45 = UK10,6
46 = UK11,5
47 = UK12,5
If you're still unsure about sizing, please get in touch firstname.lastname@example.orgLast updated:
If you are not an existing Quoc shoe owner, our team is here to help. Choosing your Quoc shoe size is very simple:
First, measure your largest foot (for whatever reason, most of us always have one bigger than the other) Now, find the number that is closest, or just slightly larger than this measurement on the size chart on the campaign page.
If your number lies in the gray zone, we would recommend selecting the larger size. The equivalent UK number is your Quoc shoe size.
Our shoes fit comfortably from C (average) to D (wide) width.
With an increase in shoe width, the toe box/volume become bigger and thus roomier. If you have a high instep the Weekend can accommodate that. If you have shallow instep, it can be solved by simply tying the laces a touch tighter, and if necessary, by inserting an extra piece of insole.Last updated:
No, The Weekend Sneakers are unisex for both MEN & WOMEN.Last updated:
Weekend certainly isn't like your regular soft-sole all-purpose sneakers. So the short-winded answer is no, it is not for everyone. But who is Weekend designed for?
For all of us at Quoc, we like to ride our bikes everywhere while looking ridiculously good :p We wanted a new type of sneaker that's more environmentally focused, younger & care-free looking, more performance-oriented that suits our active lifestyle while still being able to have a hell of good time on our bikes. And so Voila! Weekend sneaker was born. It managed to tick every single check box on our list and we are very happy with the final result and a few additional small but nice details. All in all, if you enjoy cycling while looking ridiculously stylish and don't mind the sole being a bit stiffer while walking, Weekend is for you!Last updated:
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