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My strapo is falling apart, can you please see what you can do? The edge trimming came off
Unfortunately, the issue with the elastic has just happened to me as well. I keep 5 cards in the elastic section of the wallet and for a couple weeks, I ended up also including a few bills of cash in that section. When I finally got around to removing those few bills and going back down to the 5 cards the elastic had already stretched to the point where the cards were now loose. I did not realize this until I noticed a few cards had slipped out at some point during my day. I was able to cancel those cards without incident but it's still upsetting as I loved this wallet before this point in time.
@Richard: Leather tend to stretch when you try to fit more no of cards in the middle pocket, but it does not have property to retain to its original shape immediately when you keep less no of cards. Leather do not work like elastic. In some cases leather will shrink if you leave it for few days.
I was a backer and received two Strapo Expandable minimalist Wallets this past December. The wallets are a nice size and look good and I really liked them. I gave one as a gift and have been using the other for myself. I initially put all of my cards in the inner pocket of the wallet where they fit nice and snugly. I cleared out some of the cards in that pocket and though the wallet is expandable it unfortunately has stretched and no longer holds the smaller number of cards tightly. This has resulted in all of my cards falling out more than once with the risk of losing them. This is very concerning as these are important cards. Do you have any suggestions or solutions? Thanks.
@Mosley: Please check your message
Never received mine.
My wallet has pretty much disintegrated! Started some months ago when the elastic threads came lose, little did I know this was just the beginning. I’ve just sent you guys an email with photos, it’s unusable seen as the elastic card section has come apart and cards fall straight through it! Guys it hasn’t even been a year, this is a shambles!!
@aaron @Alexander @nikhil We are here to help, please send us an email to email@example.com
I'm having same issue as Nikhil and Alexander. Only on one side of the top, peeling away and I can see internal layers.
Hello, interestingly, I believe I am having the same issue at Nikhil. The leather around the edge of the wallet, right at the top left curve, is peeling off. I like this wallet and have been treating it well but it looks like the leather around the top edge of the RFID pocket separates after only light use. I rarely have more than 3 cards in that pocket and never more than 5 so I wouldn't expect it to be failing already...
I believe this is not an issue on the right side of the wallet because the leather on that edge splits much lower to allow for the keychain loop. I would be happy to send you a photo if that would be helpful for improving your manufacturing strategy, I believe it would likely be a minor change.
My wallet is already breaking apart. The leather on the top is peeling off so I can see the internal layers. Can you help with this?
Recieved my 2th one today. Thanks!
@Aditya: We tried sending package through postal couple of times and your country has poor postal service and we are not able to find any info about the package. Check your message.
Thank you! I have ordered a New one
As a initial backer, we have exciting offer 20% discount for any purchase at our website, use the coupon code tDKS15NBT in checkout page. Please do share with your friends and family. This offer is valid for till May 31st 2018.
I love my STRAPO! I want to order more but Could I get some KS discount? I am backer #3
Hi, this is the third time I'm raising this issue. I had backed this project with the 2 Strapo wallet package & I have received only 1. It has been 4 months & I haven't heard from any of you. Is this the kind of service you offer? Please refund me the amount of a single wallet if your company is incapable of shipping another one!
Review after using strapo for 2+ months.
I used to have multiple bulky wallets before Strapo. This is true to its name - minimalist. I can fit 4-5 cards, few notes and some coins. The front pocket which is non-RFID works great. I use this pocket regularly for my metro card and it worked more than 90% of the time.
I got two Strapos. The thing used to pull cards from the main pocket is tight in one of the wallets. As you add coins and notes to the side pocket it expands a bit and it does not go back to the original state.
This is the first product I got from Kickstarter. I would rate this a 4.5/5 . A definite but if you want a truly minimalist wallet.
Issue is resolved now. You can place order now on https://www.strapodesign.com/ for new wallets
Our developers are checking on this issue and will be fixed shortly.
I have the same problem. And I was trying it on Firefox. But try it on Google Chrome as it works perfectly on that browser.
I can't order another one. Yalls website seems to be messed up, I click the link and select the wallet section and I can't get no further than that. The picture of the wallet doesn't come up and thus won't let me select the color option for it.
@Richard: Your survey is in incomplete status. Check your message for more info.
@shawn: Please check your message.
@Tamarah: Your package tracking shows as delivered on March 31st.
Any up-dates on a delivery schedule?
I still have not received my wallet yet. I just moved so now I have a new address. I would like my wallet ASAP or to,be refunded in full please.
I came to this project page to see where I could buy another wallet and was surprised to see people claiming to have issues with their wallet falling apart. My experience with the wallet has been completely opposite of this. I've been carrying it daily in my front pocket since the day I received it and it still looks great. Leather has formed to the outside cards somewhat but otherwise the wallet is functioning and looking great.
@creator if you guys have a link to where I can buy another please send it over. I'd appreciate it!
How odd, USPS claims the package left Brussels January 12th (but is still In-Transit) and my local post company says the package is still en route to Belgium, and that since January 9th. And yet, there's a qlink-wallet and keychain nearby. Haven't a clue when it got here though.
Finally got hold of the wallets after 2 months of delay, and a 2nd shipment, due to the incompetency of my local postal company. Wallets' quality looks OK, with some minor loose threads. Not too sure how long would it last. Hope it would last longer than the other users who commented below.
Special thanks to @Saumiya, the customer support, which had done a very good job in handling my case!
Receive my wallet over past few days (after 2 months or more of delay cause of my local postal company - Chile) everything arrive fine, I love the concept and easy of use.
@Tamarah: You need to answer the survey to process our shipment. We have resend you srvey link email now. Please complete them and we will process your shipment ASAP.
I still have yet to recieve the wallet I ordered for my husband. Can you please tell me when I will get it? Otherwise please refund my money. I see so many people have had theirs for awhile already. If you can not get it to me before March 233rd please refund my money. We just sold of house and that is the day we move. Do not have a forwarding address yet.
For all queries please send us an email to firstname.lastname@example.org
After maybe 6 weeks of use, the wallet is coming apart. Most of the edge around the card slot has worn off, exposing the insides; the elastic is so loose I have to have precisely the right amount of cards or they fall out. Seams have started coming apart near the top. Elastic pull tab has lost most elasticness. Very sad, as this seemed like a good idea and it did work well while it lasted.
Same here, after 3-4 weeks of in-pocket usage everything comes apart, but I like the concept and actually found there are many mature models out there ;) the elastic is so lose now it needs exactly the same amount of cards or they just fall out, seams are opening, there's kind of a paper layer inside and the little ledge is in the process of falling off as well.
The wallet is no more fell apart and oddly as it is so did the keychain, probably not the best investment but did show me I liked more minimalistic wallets so that’s what I looked for in the new one I just bought.
@Luis: Please send us the picture of the wallet to email@example.com
Hello, I have some unfortunate news. I got my wallet and loved it initially. However, after about a month of use, the seems are coming apart! :( Its near where the cards go into the protective slot on the side of the elastic band. With the seems undone, you can clearly see inside the paper placed in between the leather and the shiny sheet (RFID blocker?) inside. Please help me out with my issue.
Hi, my USPS tracking shows my package last location is in transit since 14th January, more than a month has passed and I have yet to receive it. Appreciate if you could help me check from your side. Thanks.
@Robert: We are glad to know you liked our wallet. Enjoy using it.
Hey guys, just wanted to say well done on the wallet, I love mine!! From Dublin, ireland.
@Tomas: Please send us the picture of wallet to firstname.lastname@example.org
Hi. I have been using mine wallet for a while now, unfortunately the top(leather) of the elastic pull went off. Sounds similar to some of the other issues/comments below.
@Joannes: Please check your message
Hi could I get a shipping update please? I recieved an email that said that my reward has been shipped but when I follow the link to the ups tracking page the status is ‘December 9, 2017
Pre-Shipment Info Sent to USPS, USPS Awaiting Item’ ? Thank you!
@Aditya: Your 2nd wallet is already shipped. Please check your message for more info.