Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
I haven't received my Helicopter so far. When do you plan to send this? Almost 2 years since the last message here. :(
An update to backers, especially International and Pyramid backers:
A request to verify mailing address information went out to all outstanding backers as of 2014-02-16. Everyone who replied and confirmed their address has had all unreceived items shipped. Tracking details should be supplied via email automatically. We will be following up with additional mailing requests shortly for those who did not reply. It is our intention to complete all Kickstarter deliveries by the end of this month.
Not sure if these posts are from 2013 or 2014 … any way as an international backer … WHEN can I receive my package ?
Hello Fraser, our last update from the manufacturer in China was that all remaining Puzzlebox Pyramids were shipped from their factory on Wednesday, January 29th, just prior to Spring Festival (Chinese New Year). According to our DHL tracking details the Pyramids should arrive at Puzzlebox HQ on Tuesday, February 11th, at which point we will immediately begin testing and shipping all outstanding items to international backers. Many thanks for you understanding and continued patience!
Any idea on time frame for international backers?
Do you have a delivery estimate on my pyramid? Thanks.
Hello Richard, thanks for writing.
According to our backer records you only pledged $189, which does not qualify for a Puzzlebox Pyramid:
$189.00 on Nov 28, 2012 Status: collected
$189 — Puzzlebox Orbit helicopter plus NeuroSky MindWave Mobile EEG headset for use with Android or iOS mobile handsets. This edition is intended for developers, testers, and other early collaborators. With our $149 and $169 tiers full these are the last units bundled with EEG headsets available in time for the holidays!
Ships within the US only
Est delivery: Dec 2012
When may I ecpect to reveive the Pyramid??
Our latest newsletter, which includes an announcement of Pyramid shipping:
All backers should already be subscribed.
Hello all, we apologize for the lack of response in this forum. In our last Kickstarter update (made back in April) we announced the "Puzzlebox Newsletter" which is how we handling all communications, both to our original Kickstarter backers and all new customers and members of our community since. Please let us know if anyone has not been receiving their updates on our project via email.
We will be issuing a new newsletter in the coming week, with lots of good news - including that the first 50 Puzzlebox Pyramids have arrived in the US, are being hand-tested and inspected, and will be shipping imminently.
Many thanks for your patience.
getting beyond a joke now...... very late now, no contact for months. seriously, you cant run a business like this. even if there have been some delays once delivery is this far past expected date the backers need to know what is going on
Update on the project please...
Looking forward to an update on where you are with the project. Been several months now...
When will I get my product ... it's been a while and updates are scarce ?
Hi, I am still waiting for the complete Puzzlebox Orbit helicopter, Puzzlebox Pyramid remote control base station and a NeuroSky MindWave EEG headset. Can you give me an update please?
Another month goes by.... Not hard to do updates. Now 3 months after target delivery. Communication please.
When are international orders shipping. Are the pyramids ready to go? I saw mention of July shipping however it's now August. Update please!
Currently the top motor is not used by our application, so that is why you do not see it turning. It is not a required functionality, but we do plan on integrating it with our software in the future to provide additional flight paths.
Thank you for your support of Puzzlebox.
Hey there the Puzzlebox and mindwave mobile arrived safely in Houston, finally got a chance to play with it today, but the top motor does not turn ,any suggestions? Otherwise I need to carve out some time to play some more with it.
Hello Richard, Thank you for contacting Puzzlebox, we received your letter and have sent a couple of responses to the email address provided by you, and I apologize if you did not receive these communications.
According to our records you were a backer at the $189 tier for the Orbit Mobile Edition, which does not include the Puzzlebox Pyramid.
The IR Dongle was in the same brown box as the Orbit Helicopter which also included a bag with spare parts and a white USB charging cable. Can you please confirm that this was not included in the package and whether you also require the charging cable and spare parts bag by emailing us at firstname.lastname@example.org?
You were supposed to have received the NeuroSky MindWave Mobile Headset - which if that was not included was a simple error on our part when shipping out for the holidays and I apologize for the mistake.
We will send it to the address provided in your letter first thing Monday morning.
Thank you for your support of Puzzlebox and your patience as we resolve your concern.
I recieved the helicopter but nothing else. Where is the Pyramid, dongles amd neurosky headset??
Hello Fraser, to answer your question no, all $299 international and second-batch US customers should have received a notification in April that we pushed back shipping to July as a result of a hardware upgrade (adding Bluetooth support). This timing is still the case for international backers. All US Pyramids will be following shortly (as we have to first ship from our warehouse in China to our distribution facility in California). A detailed public announcement will be made this weekend. Thanks for your patience and stay tuned!
still no sign of a delivery or contact....
whats happening with international $299 backers
has anyone received theirs??
I still haven't received my helicopter have I been forgotten. Regards Mark
Again our apologies to everyone for the delay between updates. We issued a new one yesterday, along with a newsletter from our website which is meant to become the ongoing mechanism. Regards the Pyramids specifically we have also contacted all backers expecting delivery in April, please let us know if anyone was somehow not included. Cheers!
An info on when we are going to get the complete Puzzlebox Orbit helicopter, Puzzlebox Pyramid remote control base station and a NeuroSky MindWave EEG headset? April is almost gone and no updates.
Any idea when this is going to ship? No updates for quite some time
when will the rest of us in the US get our helicopters? cant wait!
The app "i-Ufo" in the apple appstore can also control the Puzzlebox Orbit (actually the "iUFO" seems to have the same hardware base - so also for spareparts iUFO parts should work).
Hi, since web are in mid january... Are there any updates about the international wave?
Precisely why I will NEVER own a apple product. Tyrannical puritans are not my idea of who I want to buy anything from.
I see that NeuroSky has various IOS apps posted on tbe store, perhaps you can work with them and get your app posted, they "seem" to have the proper development license?
I am also am not a ios programmer and would like to see the app in the App Store. Any progress on this?
The comment below with respect to your development license seems to indicate that you either expect us to build it from the source or jailbreak our devices. This is not something I wish to do on a new device.
are you guys still submitting an app to apple? I'm not a programmer and would like to use the Orbit as described, thanks
Has a survey gone out for t-shirt sizes yet? I just want to make sure I didn't miss it somehow :)
Hi Alvin, thanks for writing. We have established our warehouse facility in China. We expect to receive headsets and helicopters for international orders by the end of the first week of January, with shipping to commence to final destinations shortly after.
Hi, what's your plan of shipping for the International wave?
There is an app in both the Goole Play store as well as the Apple App Store called "i-Helicopter" which is capable of manually flying the Puzzlebox Orbit:
You need to select the helicopter located at the bottom-left of the screen. It seems to speak the same IR protocol.
Is there an app that lets you manually control the helicopter if you have the mobile adapter already?
We cannot issue the iOS package prepared for the App Store as a general release. We only receive 5 device licenses as an Apple Developer, which get tied to individual UUIDs. However we do expect to have a package suitable for jailbroken devices available in the next 2 or 3 days. This will happen in coordination with releasing the source code for Android and iOS.
I understand that the apple store is not under your control. However, do you have the installation package ready?
it arrived. everything connects, now to figure out how to control it ;D
Its arrived thank you so much - I can't wait to see my grandson's reactions to this
SuM- For those who received a survey, the purpose of the question about Android, iOS, and source code was to determine which of our backers who are using an iPhone, iPad, or iPod Touch understand that our software must be approved by Apple before they can install it. While we tried to be quite clear the iOS software will be finished before December 25th, Apple's review process is not under our control. If our program has not yet appeared in the App Store we don't want backers who give or receive a Puzzlebox Orbit as a gift to be disappointed! We are using the responses received to reach out and follow-up with each backer who could be affected (just as a precaution).
To answer your question, all backers will have free access to the Android and iOS versions of our software, as well as the source code.
Your intended use with your student sounds excellent! Please let us know however we can help. Cheers
Shannon- That's an interesting question! Here' a quick suggestion. Print out a photo of the Puzzlebox Orbit along with your "surprise" note. Place it inside a very light-weight box along with a large helium balloon. Wrap the box with only simple ribbon and let the gift box float in the air when you present it. Alternatively you could use something like Blu-Tack to attach the box to the ceiling. Good luck!
Dear Puzzlebox People,
Your survey does not provide for a BOTH on the Android/ios question or an ALL THREE to include code.
I have a student with MS who needs to learn from this device- (everything from how to use will power to direct her mind to the understanding that the world does not have to be off-limits just because you can't walk or move). I need to know more in order to make the right decision as I set this up for her. Your advice and direction would be appreciated. As we break on the 21st, I can't give this to her until sometime in January so- no hurry!
Well jokes on you i bought the $189 pledge >:( lol
Question: I backed this for someone as a Christmas Present. Any thoughts how I could put together a gift that says "SURPRISE! BRAIN COPTER! now wait until April, please..." Help! :)