Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
I didn't receive my order when it will arrive??
I dont recibe my package in more On my way! Year.
have received mine, used once and get back to the box.
I sell mine on eBay....
This is the worst experience I have since a long time....
have bought AirPods.... it's just better by far.....
shame on you Pugz.... no news since many months....
The reason why I stopped backing anything on Kickstarter. Lost my earphones, searched my drawers and found this pos again... I decided to use my 1st generation iphone earphones instead... Just thinking about pugz infuriated me, and literally logged on for the first time in 2 years just to leave this comment.
Never got mine as well
I need to use the warranty.
One of them broke after a long time of inactivity.
Most likely the battery died.
To Team Pugz:
I've purchased 2 headsets. One of them does not work. Battery is dead I think.
Got them...works ok but the sound is really bad.
Will give them away.
Does anyone from Pugz even bother coming here to look at the comments? I backed this project and never got them.
Actually I just found em' haha. Hopefully they don't break like other did. I still like these
Just want to say, with the foam ear pieces, I have been very happy with my Pugz, but it seems I have misplaced them somewhere. Need to keep looking. If anyone wants to get rid of theirs and make some money back send me an email at firstname.lastname@example.org
I should've burned my money. At least then I would have had some fun...
I am not the only one got cheated�
I am the only one hot cheated!�
I been waiting since Sept 2015.
Pls update us regards to our order
Didn't get my earbuds either...
worst decision I ever made - cheap materials - awful sound quality
Second charging cable just failed. Waste of money.
Update: After I posted the last message, headphones just gave me a squeak and now fails to turn on. How... unfortunate.
After 1 month of actual use, the headphones simply turns off by itself. Can this be fixed? If not, I'll happily ship it back on my own dime for a refund.
It's been 6 additional months since I was to receive my pledge items. I still haven't received my pugz can you please just refund me so we both can move on.
I been trying to reach PUGZ, I backed up this proyect back in November 2015, and stil havent recieved my PUGZ, they have a very poor customer service they hardly respond to emails and when they do, they only say they where shipped on November 2016 and they can´t do nothing about it, Im very disappointed with the proyect.
One of my earbuds fell apart when taking it out of my ear (one of the snaps seem to have broken). I reached out to PUGZ via Kickstarter and via their web site, but no response. Not even an acknowledgement that they received my messages.
One of my two sets now refuses to connect to any BT device. I have tried on numerous Android and iOS devices without any success. What is your warranty policy?
My earphone turn off automatically, disappointed!
Next time really consider the sustainability of the company otherwise just 1 off project and fleet away!!!!!
Same here the right earbud broken peeling off!!!! Using the shit last than a year!!!!!
OMG the right plastic earbud broke off while I was wearing them and now the wires and battery (?) are exposed. It's clearly broken and not something that will just snap together.
Is there a warranty on these headphones?
I tried to contact you via Private Message on Facebook, but have not heard back. I ordered and received two sets of sealed earphones and extra charging cables.
However, one of the charging cables has stopped working. Please let me know how to get a replacement for the defective one. Thanks.
Sent this in PM - but in interest of thoroughness (and that other people are probably experiencing this):
I've been meaning to find a way to request support for a while, but it seems this is the only way to contact you. Since I received my Pugz, when they work, they sound great. The problem is 90% of the time after I've been using them for an hour or sometimes less, the sound starts stuttering. It even causes youtube videos to visibly stutter and can even crash chrome. Even the "Powered on. Pugz connected. Power off" messages can stutter. Turning off the pugz causes whatever I was using on my computer to return to normal speed. Something is very wrong with them. Is there a firmware update or something? If not, please replace them with a working pair.
Since the most recent Samsung phone upgrade, my Pugz no longer plays media and only receives phone calls. Does anyone else have this issue? How do I resolve this issue since the main reason I liked this product was to listen to music when I'm working out. Thanks in advance for any help on this matter.
Received my leaky Pugz today! There was an error with the original shipping address and this added about 4 months (!) to the delivery time, but I found their customer service responded effectively and eventually the box showed up.
In the meantime I sort of gave up on Pugz and about a month ago bought a pair of AirPods. Unfortunately, I'm spoiled now. The AirPods have a much better build quality and better sound. I'm no audiophile, and was not expecting great things from leaking in-ear Bluetooth buds, but even so there's a significant difference in sound quality to my ear. The one thing Pugz has over AirPods? Integrated volume controls and pause/resume.
Still -- I'm happy to have *something* after all these months. Best of luck to all of you who continue to wait for your headphones.
I have yet to receive mine. No updates?! I need my money back!
I never got mine and they stopped responding to emails.
I would like to share my experience,
I have pugz sealed since at least 8 months
I loved the sound, in fact, I love everything, maybe just the ear tip is not good, I lost them in my pocket all the time.
Just the charging cable died after 4 months so PUGZ replaced it, and now 4 months after he died again so Support, ask me to send the headphone + charging cable by DHL and they paid for that too.
The only thing I do not like is not to have a way to test myself with software to see what's wrong with components inside these 2 parts or to see not only with my phone, the percentage charging.
At this time I am waiting for my replacement, and I hope to have back soon.
But there is support, they are nice and comprehensive. We help to finance a company with $1,433,779 now it is a company.
Yes, we are backer and we are customers now, the project is funded and PUGZ exists and acts like a company.
The only things do not work it is impossible to create an account online the website is broken.
I havent recibe my package, this reward send to november 2016. I desapointed.
@ronan if it is only fit humans ears that would be great, but as I saw they made their design depending on elephants ears.
Had to come leave a review because I keep seeing all the really negative reviews and I'm sick of the whining. I've had my Pugz for 5 months. Here's my feedback:
1 - Sound quality/lack of bass: The sound quality is reasonably good, if you replace the standard tips with custom foam ones. Here are the ones I use, and I get excellent bass response: http://www.complyfoam.com/products/s-400/
If you have the leaking ones and complain about lack of bass, don't. That's just a characteristic of all leaking earbuds, and you should have gone for sealed.
2 - Signal: I do have the connection issues everyone else reports - having to always go to bluetooth settings to connect them is inconvenient, but honestly not that big a deal. I do get some connection blips when I put the phone into my pocket first, but usually only just after connecting, and it resolves within a second.
3 - Build quality: I find the headphones to be built pretty well. They're not quite as small as I expected, but the controls and wire is all pretty sturdy. Maybe I'm more careful with my things than some people. The charging wire is very flimsy, but I usually charge on the go from a power bank in my backpack, so it hasn't had any problems yet.
4 - Delays/customer service/people wanting money back: I don't think you people really understand what kickstarter is all about. This is not a store. You did not *buy* these headphones. You donated money to the company to develop a product, with the chance of a reward if successful. Like any investment, don't invest more than you can stand to lose. Don't complain about being disappointed with the end product. You are missing the entire point of kickstarter, and you probably *shouldn't* back any more projects. You're going to sue them? Best of luck with that.
This doesn't explain or excuse people not having received theirs yet. I have mine a long time now, so you have cause for complaint. In this, I agree with people who complain about lack of response from the creators.
And one last response to people comparing with apple products/ other mass market products that have come out since: GET REAL. This is a small operation who wanted to do something new at the time. Apple are the largest tech company in the world, with billions of dollars of R&D available. Pugz were actually sabotaged by apple when they denied mfi certification. It's pretty obvious that this was because they already had their own competing product in the works. Tech moves so fast that there's no surprise that by the time these came on the market there were better products available, this is just the way it goes. Moore's law is still pretty accurate.
Finally a word to the Pugz team: Well done. You actually did deliver a product, of a highly technical nature, which (in my experience) works well and does what it was designed to do. I have great respect for what you have achieved. However, you definitely need to work on customer service, hire a customer support director who knows what they're doing, and make things right with your community, or you won't have so much luck with your next project.
Didn't received mine yet
Bored from waiting
And there is no response from you
Still don't have mine
Another one here: I used the earphones less than 10 days and they stopped working! Tried to contact them by email, message... and no reply, scammers. I'm gonna sue them through an agency since, by law, they must cover with warranty their products for at least two years. I'll also spread the word about this and do bad press of them in the media. Worst Kickstarter experience ever by far with these unprofessional people.
The shittiest thing I've ever purchased.
My pair broke today, here's hoping that I have a better resolution than what I'm seeing here.
Funny enough they are still blocking ppl from their Instagram and removing comments. Perhaps these scam artists have a 2nd act up their sleeve?
These clowns are terrible! no customer service. I received my earphone after almost a year and they broke within a few uses. I sent them back to be replaced over 6 weeks ago now (as advised) and have not heard anything back from anyone. WHAT A JOKE!
I have not received my hearing aids since December and they say they will see what to do but nothing so far
Very bad customer service. Not even polite. I'm pretty shure you won't make it for long...
The comedy of errors continues. I've had mine for a few months - don't use them much because they don't fit in my ears (leaking style). They hold a charge for around 1.5 hours at most. And today the rubber piece that covers the control piece came off. Perfect.
Pugz are useless. My earphones don't work any more. Not even going to try and contact Pugz. They take your money and run
So basically what I'm getting from the lack of communication from the creators, is that we have zero recourse to take. We were scammed!!!