Hi Pradeep- Please open a support ticket at http://support.pryntcases.com/support/tickets/new with the email address you used when you placed your order and we will definitely look into this matter for you!
I have still not received nor was dere any reply from the makers inspite of me raising 4 tickets, please do the needful
Julie - Thanks for your support! The key watermark is a feature we're currently testing so all feedback is extremely valuable to us.
Keith - If you haven't already, please open a support ticket at http://support.pryntcases.com/support/tickets/new and choose "Shipping/Delivery" and we'll look into your order details as possible! We apologize for the wait!
The case was delivered - thanks and congratulations on the campaign.
I have to say that I'm not a fan of the key either (or any watermark).
Why is it past the middle of January and I still haven't heard anything from you guys or received my prynt
Hi Lai - We apologize for the wait. Please open a support ticket at http://support.pryntcases.com/support/tickets/new and choose "Shipping/Delivery" and we'll look into your order details as soon as we can.
How long does the shipment take? The package has shipped on 18/12..but didnt get any update until now?
My order : 1713910257001
Hi all - We apologize for the delayedresponse here. We're in the process of transitioning all messages to our ticketing system. If you need to download the app please email email@example.com and we'll make sure to send you the app invite. If you have a specific question regarding your order please open a support ticket at http://support.pryntcases.com/support/tickets/new and choose "Shipping/Delivery" and we'll look into your order details as soon as we can.
I collected the case but no app can use it.
Where can I find the app
Please make the watermark feature optional. I have no use for it, and it's ruining my photos.
Here's the latest email we have received from you:
Sorry for the delayed response; we have been trying to work with FedEx to fix this issue. Several other customers in Hawaii have the same problem. They are working on fixing the issue and you should still receive your order by 12/25. We do genuinely apologize for all of the inconvenience caused.
It's now mid-January. We have emailed several time since but have not received anything in return. FedEx delivers to Hawaii all the time! Please send an update!
I have received my case but no link for the app! Please send the app info to me, will be much appreciated, thanks!
Cant wait to have my first print xoxo
No response to a couple of customer service inquiries sent last month, no app link, and no order (even though FedEx says it was delivered my landlord says no way; of course no signature required for delivery by Prynt). Lack of communication appears to be the #1 source of discontent for KS backers--a little communication goes a long way with most of us in the KS community. Over 9000 people showed faith in you by supporting this project, and better communication would help.
Hi there - I need the iOS app, please! I installed it on my 6 plus before I realized Prynt will only work on my 6. And the link you sent before was only good for one download?
Hello, Can you send me the app for IOS? I emailed your support dept.
Curious, why isn't the app online somewhere and easy to find?
Jens, Daren, Lori - We sincerely apologize for the delayed response. We've sent the Prynt app info to your Kickstarter inbox. Please let us know if you have any further questions.
Huynh-Giao - Thank you so much for the feedback! The key watermark is a feature we're currently testing, so this is extremely valuable to our entire team. Please message us with any other suggestions. We love hearing from everyone!
Jimmy & Simon - We're so sorry to hear this! We've received a high volume of support tickets and our customer support team is working as quickly as (humanly) possible to provide an answer as soon as we can. Open a support ticket at http://support.pryntcases.com/support/tickets/new and choose "shipping/delivery" and we'll contact our dispatcher as soon as possible!
I NEED THE APP. THE CASE IS USELESS WITHOUT IT--AS YOU KNOW. BEFORE I START A CAMPAIGN AGAINST PRYNT, YOU NEED TO HONOR YOUR PROMISE AND SEND ME THE APP FOR IOS. OTHERWISE IT'S JUST A FRAUD.
Got my Prynt case and was able to download the app. It would be great if my phone can actually stay connected. I was only able to print 2 pictures since I started using it (2 weeks ago). I agree with a lot of people about the key logo, not a big fan. At least give us the option whether we want to video record the photo or not, consider those with social anxiety disorder like myself in mind. Thanks!
If u love us, please answer our emails crying out for the iOS app to download. Without the app, the case is useless to me. Thanks for your understanding.
Hey guys, after some confusion with the shipment, the prynt case has finally arrived....but I haven't received any instructions how to get the iOS app, please send it again :)
Hey Prynt Team,
Well, I'm back but I don't see my package. New Year has also passed and I would like to change back to my original address since I'm already back. Kindly assist to ship to my home address rather than my alternate address if shipment isn't out yet.
I have sent email and also leave comment here. I still haven't got any shipment order email and I still haven't get my order. It's 03.01.2016, you guys promise to be on x'mas. New Year has pass as well.
I need to change my shipment details. Please advice what I should do.
Gilbert & Tracey - If you haven't already, please open a support ticket by emailing firstname.lastname@example.org so we can look into your order and contact the dispatcher. We apologize for the inconvenience and we're looking forward to hearing from you soon.
Tony, Dominik, Marc - Thank all so much for the feedback, it is incredibly valuable to the whole team. We are currently testing various features (including the key watermark) as well as making improvements to the functionality of the app. Please send us any other feedback or suggestions you have!
My Prynt arrived just before X-MAS. Now, that I changed to 6s plus the printer should support it, too :-)
I understand the app is beta but don't know whether I should comment on its problems?
Anyways: somehow the colors are not ok (few red), there is a white border left side on the print out (clibration problem?), there is a key on the picture (don't tell this is by intention :-( ), no management of the picutres on the server (why not stored on the device?), crashes too often, instruction manual(?), choice of animated picture or not should be added, take/print series of pictures ...
Keep up your good work :-)
hi! I ordered the white case so I was expecting it to be shipped out last week but I still haven't received a tracking number.
I still haven't received any shipping information.
My order should be done on October 2015.
I would really appreciate if you remove the key, I get that you wanna show that it's more than a printed picture, but the key looks pretty ugly, honestly.
I wouldn't like if there's the logo on the pictures either, like if I print a picture with a normal printer there isn't written with which device I printed it and I just want to print and see the picture. Though I'd accept the logo, but the key really annoys me and prevented me from printing more than three pictures by now as I hope it will be removed with time.
I get it but if I desire just to print give the owner the option. Make it a better product and give what consumers want. Also the key icon is sorta silly. If you watermark it, use your name "Prynt" the same size as the key. Better marketing and polished look. Gl
Tony - Thank you so much for the feedback, it's extremely valuable to our team. We decided to put the key watermark on each printed photo to indicate that it's more than any printed photo. This way when you share it with your friends, they will know that there is a hidden video inside! We are in the process of testing various features on the app, so we will definitely pass this on to the rest of our team! Please feel free to message us with any other suggestions/feedback - we love hearing from everyone!
Eileen - Awesome! So great to hear. Let us know how you like it!
Cliff & Elizabetta - Thank you for reaching out and we're sorry to hear you still have not received your Prynt Case! We've sent you each a direct message (via Kickstarter).
I'm from Italy and ordered a black one, but still nothing.
Do u have a way of checking where my Print is? :(
Really cool product. Only issues; the size is kinda small I wish it was bigger and there's some key print at the bottom. I saw on your Twitter feed others had the same question and I too would like to see the ability to bypass augmented reality. You should have the option to video or not to video. Doesn't make sense to record a video to old pictures you're trying to print off your phone and then you're stuck with a key icon nobody wants. Other than that, everyone loves it and we are having fun passing around real photos like old times:)
Wow, Christmas Eve and there is a knock at the door and it's the UPS guy with a package !! To my surprise it's my PRYNT ,! Thank you for making my Christmas!! It's been a trip!! Good luck with your next endeavor!! Merry Christmas! Eileen Richter
Sad to say that I haven't received my Prynt case for today Christmas, The deliver status keep showed "shipped" for 36 hours without any updated. Did courier service staff start their holiday and go for Christmas celebration? Would you please, please help me to check with them what is going on?
Brittany, Alexander, Andrew - We have messaged you the app download instructions. Enjoy!
Leanne - Thank you for reaching out and we apologize for our delayed response, this has been a very very busy time for us. As we mentioned in this update via email, the pink and blue Prynt Cases were delayed (by about a week) due to coloring issues. We just started to ship the pink/blue Prynt Cases and you will be receiving your reward before New Year's. We're really sorry for the delay and wish you and your family a happy holidays.
Similar to a previous commentor, my case has arrived but I still have yet to receive the mail with instructions on how to download the app. How long following the shipping of the case does the email for downloading the app arrive?
Well, I've finally received the Prynt case, thank you for that.
However, the iOS app is not available on the Apple App Store, which makes the case somewhat useless...
I just recieved my pink prynt case in the mail. Confused cause I thought pink and blue weren't shipping till January but so happy it came in time for Christmas :)
So disappointed!!! No cases! My daughter's main Christmas present! No tracking information!Nothing! One reply to two emails this week - asking ME to be more patient! Well explain that to my daughter tomorrow on Christmas day! Can I have any information on when they will actually arrive please? :(
Kepeneghian & Gilbert - It's been a crazy few days for us here at Prynt and for our dispatchers. We did everything we could to make sure all orders were shipped and would arrive by 12/25. However, it has been brought to our attention by our dispatchers that some orders were not processed correctly and therefore would not arrive in time. So if you haven’t received your tracking information, it is very likely that your shipment is going overnight today and you should have the tracking information soon.
I still haven't received any shipping information.
Would you mind send me the tracking number .
Thanks a lot and Merry Christmas.
Quand je vois Print en vente au Bon Marché
et que moi qui l'ai commandé depuis avril ne l'ai pas reçu, je pense qu'il y a un gros problème, et qu'on se moque de nous les !!
Tony Cai - Thank you for the comment. Please send us a direct message or email email@example.com so we can look into your order details.