Johnny - Thank you for reaching out, and we apologize for the English response. At this time we are not compatible with the Samsung Galaxy S5. We are compatible with the iPhone 6s, iPhone 6, iPhone 5s, iPhone 5c, iPhone 5, Samsung Galaxy S5, and Samsung Galaxy S4. Once we fulfill our Kickstarter rewards, we will decide which phone models to add! We start shipping in December - in time for the holidays. Due to postage and shipping, we are unable to guarantee that you will receive your reward by a particular date. Once we ship your reward, you will receive a tracking number. We are releasing a brand new Kickstarter update tomorrow - please stay tuned for more information!
Bonjour, pourriez-vous me donner 2 informations s'il vous plaît?
- La version de la coque prynt du samsung S5 est-elle compatible avec le samsung S5 Neo?
- Pour quand les livraisons du mois de décembre car je ne serais pas chez moi du 18 Décembre au 4 Janvier et j'aurais fort apprécié recevoir la commande avant ces dates.
Merci de votre compréhension.
Bonne chance pour la suite!
Tariq - We truly appreciate everyone's patience! As a token of our appreciation, we have included a small gift with each reward! :)
Maybe a free pack of paper sheets for all of the patience?
Ann-Marie - Our team is doing everything we can to fulfill Kickstarter rewards, as soon as we can! Although we ship out rewards in December, due to postage and shipping restraints we cannot 100% guarantee that every single Prynt Case will arrive before Christmas. We are currently preparing another Kickstarter update with more information regarding shipping. We apologize for the delay and appreciate your support.
I see that you replied to "Illiana" stating that you cannot "guarantee that every Prynt Case will arrive before Christmas". My problem is what you stated in the LAST update to us, your backers:
"But we’ll make two guarantees to you all today:
The Prynt Case is going to be totally awesome and worth it.
You’ll definitely receive yours in time for the holidays!"
I am hoping you WILL do everything in your power to fulfill your backers orders. This has been a LONG wait and while I appreciate the updates, it is difficult to remain patient when promises are broken.
Illiana - Thank you for reaching out! We start shipping Kickstarter in December. Unfortunately, due to postage and shipping restraints, we cannot guarantee that every Prynt Case will arrive before Christmas. We appreciate your support and patience with the crowdfunding process.
Hello I am leaving to Europe for Christmas and I would love to have my prynt cases soon! When are you going to ship the items? Thank you
Sam - We apologize for the delayed response. Our support team has contacted via your Kickstarter email.
Sent you 3 emails and no reply. What is the latest on shipment? December is a long month!
Sarah - We apologize for not being able to accommodate the iPhone 6 Plus at this time. We definitely hope to expand compatibility soon and will keep the community updated once we decide which models we will add.
This makes me sad. I've upgraded to the 6+ and actually forgot that I'd backed this project. With such a delay, I bet there are several people in my situation of now having a phone that is imcompatible. Disappointing.
Siri - We begin to ship in the beginning of December - in time for the holidays. We appreciate your support and patience!
Hi, I just wanna know whether it shipped out?
Chris - Thank you for reaching out. We see that your pledge has been successfully updated! Please let us know if you have any other questions for us.
I just updated my survey, it had a mistake and i need two iphone6 cases..it didn't seem to be locked down, did i get it in time?
Raauuf - We're sorry to hear that you're having trouble accessing your survey. We will send you a message shortly!
Hey Team Prynt,
I can't access my survey as well. Can you guys help me with this?
Kelvin - We designed Prynt to be modular so it can fit different types of phones. The part of the case that contains the dock can be switched out easily, so if you upgrade or change phones, you don't need a whole new Prynt Case, just order a new dock adapter from us and keep printing! Prynt is currently compatible with the iPhone 6s, iPhone 6, iPhone 5s, iPhone 5c, iPhone 5, Samsung Galaxy S5, and Samsung Galaxy S4. If you upgrade to an iPhone 6s before we ship, you may update your pledge to an iPhone 6s adapter. If you upgrade your phone after you receive your Prynt Case, you can simply order an iPhone 6s adapter on our website ($20 USD) and easily switch out the adapter. Our team is currently working on expanding compatibility and will keep the community posted once we decide which devices to add!
Melissa - Sorry to disappoint! We will keep your suggestion in mind for future updates! ;)
Chua Chee Wei Kelvin- We apologize for any frustration that our shipping delay has caused. You will definitely receive your reward in time for the holidays. We appreciate your support and patience!
Hi Prynt Team, I understand the phone compatibility issue is going to be a problem down the road, since new phones are released almost every other month. I'm wondering what are your plans for the future in handling these issues? I'm in a dilemma now since that I own a 5s, and i might upgrade it to 6s later, and now i'm stuck in deciding which prynt case should I get.
Say we opted for a 5s case now, if you able to create an adapter for 6s (or any other phones) in the future, that could be a solution.
Here I was hoping you'd record your time at the bars ��
I hope this is not another blind promise. From August to December, that's 3 months delay. If u guys missed the Xmas period I would like to arrange a refund as I bought 200 extra films for Xmas. If it comes after, it totally defeats the purpose.
I hope you guys factor in the postal delay for December period to avoid backers further dissappointment. And phones are getting obsolete by the time you deliver your products, its not generating a lot of goodwill.
Rituraj - We're sorry to hear you're having trouble accessing your survey! We will send you a message shortly regarding your pledge.
Hi Alex - Thanks for the shout out and for the support! Prynt is compatible with the iPhone 6s now! If you need to upgrade your phone model:
1. Visit http://prynt.backerkit.com
2. Enter your Kickstarter/BackerKit email for another BackerKit invitation sent to your email.
3. Once you gain access to your BackerKit survey, you can click on "Edit Pledge Questions" to update your phone model to the iPhone 6s.
Hi, I can't seem to find my survey, please let me know how to check it and make changes, if required. Thanks.
Hey guys - shout out to Robin! Also curious here on the 6s front - is this available, or perhaps a 3D printed prototype run for backers? Can we opt to wait a bit more? Progress is super exciting and it's been great watching the progress and all of your adventures!!!
Leah & Siming - We have sent you both a message regarding your pledge!
Zac - Thank you for your support!
I have the same problem as Leah Liebler which I did not get email by clicked "get my survey. I dont think that I had sign in at the backerkit website?
What should we do to change the Iphone size? What if I already buy the Iphone 6S and 6 Plus S?
Does Prynt still work?
I'm having trouble confirming my address. When I clicked "Lost your survey" I did not get an email with the survey link.
cant help delays on a brand new type of product, things happen that aren't in anyone's control, it will be a good little Christmas present that i bought for myself haha, super keen for xmas this year all thanks to you guys
Juju de nantes - We apologize for delay and expect to ship your Prynt Case in time for the holidays! We appreciate your patience with the crowdfunding process!
OK, OK, ma fille attend avec impatience PRYNT depuis cet été, promis juré pour Noël ?
Elizabeth - Unfortunately, we are not compatible with the Samsung Galaxy S6 at this time. We have sent you a message regarding your pledge!
I have the Samsung Galaxy S6. Any comment or suggestion on what to do? I'm happy to wait past December in order to get a model that works with my phone.
Sorry if you've already addressed this in a previous update. :) Thanks!
Simon - Correct. We expect to ship all orders at the beginning of December (including the early birds). We apologize for the delay once again!
I agree with Lee we purchased it due to being deliver in August. The new iphone now has the "cool" feature with moving photos that i was really excited about so its a big let down.
So December for all orders? Even the early bird? Can we get extra paper as a courtesy for waiting 4 extra months!
Lee - We apologize for the delay and promise you that our team is working diligently to ship out orders as soon as we can!
Endroe - You will get your Prynt Case in time for Christmas!
Greg - We begin shipping to all pledge levels at the beginning of December 2015. We appreciate your patience!
I backed this project as I thought it can be delivered around August as you said, but now you make another postpone? Are you going to delivery when I got iPhone7?
Hopefully will get it before Christmas!
I guess December is only for first round shipping?