Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
yep - that did the trick thanks for the help.
@Thomas @Russell Sorry about that. The link provided in the email doesnt work due to a bug in the software we use to mail everyone. If you copy the "text" instead of the link, and paste that into a browser that link will work.
I get the same error as Russell...
I tried to use the download link for the poster but keep getting "No URL found for this tracker ID".
Hi everyone, I've just received my rewards today. I'm very thankful for everything, my baker t-shirt fits perfectly and what more can I say about the film... it's exciting and astonishing. I hope to see more from you soon, thanks again!
Greetings from Chile.
@Tom @Owen We are sorry to hear you are having issues. Can you do us a favor and please send an email to our main support address at: firstname.lastname@example.org and we will work on getting what you need. Thanks!
did't get anything yet :(
I finally got around to watching the film/short/episode, and I loved it! But I received two e-mails, one for 480p and one for 720p. However the 720p e-mail, despite saying 720p in the subject, when I actually open the e-mail, it's the exact same e-mail as the 480p. The subject even changes to reflect that.
According to my pledge level, I should have received a 720p link and password. So I was just wondering if this was a common issue, and if there was a second 720p e-mail sent out that I didn't receive?
Just did see you will show "Kick-Heart" at the "15. Internationales Trickfilm-Wochenende Wiesbaden 2013" (http://www.filme-im-schloss.de/content/trickfilm.php) and thats its the Main-Picture on there Poster ! :)
Hi,I still haven't received anything, i backed 60$, i just sent you an email on email@example.com.
Can you please let me know what's going on ?
Ok, thank you!
@Northenshow - I mean, if you haven't received it after 2 weeks, please contact us. Sorry about that.
@Northensnow - You should receive your reward within the next 2 weeks. If you haven't, please contact firstname.lastname@example.org
Sorry if this question has been asked before, I kind of lost track of the situation, but have the digital downloads been sent in Europe as well? I'm from Italy, and I didn't receive anything (my only reward is the digital version of K-H). I already registered and confirmed my reward with the backer kit.
I was pleasantly surprised to see the Toonami airing as well. My friends who hadn't seen it before seemed to enjoy it.
Hey! They gave this on Toonami tonight! (Sep 1st, 2013). That's a real cool surprise - in fact, it says, "Surprise!" in the timeslot on the DirecTV guide :D Good to see you guys getting this out in front of more people!
@Nian - Thanks for the great feedback. We'll forward that to our fulfillment partner. :D
@Guillaume - Thank you for letting us know about this. We're very sorry for that and will contact you via email to send you the missing items.
@Anon - Thanks for letting us know that you got your package. I did a check on our inventory list and did find that it is different from the one in Backerkit. We're very sorry for this hiccup.
We really do appreciate the extra funds for the postage!! It definitely helps cushion the costs for the rewards. Thanks again and hope you enjoy the rewards! ^_^
@anomyn - Glad you got it! Please contact us at email@example.com if you have any other problems in regards to your shipment. As for the naming of the project, if my memory serves me right, I think it's the former. :)
@zcoold - Thanks for letting us know. Hope you enjoy it!
I don't think it's really fair that those who got the digital version can not watch the English dub and the backer dub :( - you guys are working to make that available to everybody, right (same thing with the wallpaper)? I don't mean to sound mean since I really liked the final product and the poster+postcard, but I feel like I'm missing something when I don't have access to the entire product.
Hi, I just got the parcel from you guys and I am quite disappointed to realise that I've been addressed a reward of a lesser value than I backed the project for.
All I received was a t-shirt, a postcard and the poster, when I backed the project for the blu-ray and everything of lesser value.
Could you please contact me as soon as possible to fix this.
Hello from Australia.
Received my package but I'm slightly annoyed that they sent it to my old address even though I inputted my new address on Backerkit. Things could have gone awry if it came a week later when the house is no longer in my name.
I'm glad that I backed extra to this project seeing the postage was $18.41. Wow. Thank you guys so much and best wishes to all your future endeavours! I'll be sure to support you again.
Got the parcel. Very excited, can't wait to sit down and watch the bluray.
The poster is folded ofcourse, quite understandable, I do hope my local frame shop can fix it for me.
If I knew it would be folded tho, probably would have offered more money to get it send in a tube. Ah well.
Awsome packing tho, extremely professional, definitely one of the best I have seen from a kickstarter.
Hello, checking in to say that my parcel to England got here today! No problems, all fine and dandy, was definitely a treat to watch on blu-ray. I wonder if I'll get a letter soon telling me what I owe the customs people...
Thanks a bunch you Kick-Heart people, this was an enjoyable experience and I'm glad to see the film's getting all the praise and awards it deserves! ♥
Question I've always been meaning to ask: Was this project called 'Kick-Heart' because of Kickstarter? Or was it a case of miraculous punny coincidence? I suspect the former. ;D
Yeah, my 1000$ package got stuck in the customs as well. I called them up and it seems they need the prices of every single item on the package separately...
Hello, greetings from France, I've just received my 100$ tier reward and everything is fine, thanks!
@Axel - Thanks for the feedback. I will pass along the information to our fulfillment partner for the future.
@unitzero7 - Unfortunately we didnt have a system in place that would allow us to send that information to all of the backers. Actually it turned out that the shipping and reward costs were much more than we expected, add tracking would have made it even higher.
@ FlamingFirewire - And the Bluray as well
@ FlamingFirewire - Unfortunately the dub is only available on the DVD at the present time.
@Joy- Good question about the wallpaper! We are still working on it..Yuasa-san wanted to make some changes to the final design.
@Harri - Here you go:
- (1) Kick-heart DVD - $20 USD
- (1) Kick-heart T-Shirt - $18 USD
- (1) Kick-heart Poster B2 size (52cm/20" x 72cm/29") $10 USD
- (1) Postcard $2 USD
I got my 45$ tier package but I need to declare it at the customs first. The problem is that the copy of the original documentation I was sent is so blurry that I can't read it. Can someone who got a similar package tell me what is written there? The $ values are what's important for me.
What I can make out is:
Printed..? qty2 $?
T-Shirt qty1 $?
DVD qty1 $?
Got my package today...can't wait to see the film! I'm just wondering though about where I can download my desktop wallpaper from as I don't remember seeing a notice about it?
So when/how exactly do we see the english dub? I've watched it already, but also want to watch the dub - not too sure what is going on with it.
Hi Kick-Heart team,
I received my package today, I was excited! The t-shirt and poster look great.
However, when I try to play the Blu-Ray disc on my laptop it refuses to work and I get error pop-ups no matter which media player I use. I was wondering if I could send back my disc for a new copy, or perhaps get a DVD instead. I'm very sad, I've been dying to see this movie and I hope there's something I can do to get a working copy.
I received my reward last week, B2 sized poster, so thank you for sending it!
However, if you run a Kickstarter project again in the future, I would appreciate if you marked packages in large envelopes as "DO NOT BEND". The poster I received was bent to fit into my mailbox, and as such has bends at different angles when unfolded. It is still usable, but doesn't look as good as it could.
I know for a fact that when I get other large packages, including Kickstarter rewards such as books and poster, that have "DO NOT BEND" stamped or written clearly on the package (and with a stiff backing, such as the cardboard used to pack the Kick-Heart poster), my mail carrier will deliver them to my apartment office instead of bending them to fit in my mailbox.
I agree with Choyee, tracking information on rewards would be ideal. Is this possible?
Is there a way to check if my reward's shipped or is on its way? I had the $45 reward and am worried that my shipping info was incorrect or I forgot to put in my address at all. :(
Wahoo, it arrived! Thank you very much!
I got my stuff today! I'm looking forward to watching the movie when I get home from work today!!
@Anthony @SI @Patrick @clovis We just posted an update. Our hope is to get all of the remaining rewards out by next week. So far we have shipping everything up to the $70 dollar level.
I'm in the US and I still haven't gotten my DVD yet either :(
Not yet. I assumed it was because mine was being sent from the US to the UK, but then it dawned on me that I have no idea where the packages are being sent from. Anybody know? It would nice if the team were to provide us with general estimates of when they should arrive.
Speaking of receiving, anyone here ever get the wallpaper image? It's not the most crucial thing, I'll admit, but still. Got the other digital items, but not that.
Has anyone received their package yet?
I feel somewhat awkward asking this, but I too was wondering when we can expect the packages to begin arriving? I'm a backer from the US who chipped in at the Blu-Ray + Digital Soundtrack Download level. Obviously I've already gotten the digital downloads, but I was really looking forward to seeing the disc's dub.
Any idea when we can expect to get our packages? Supposedly you guys sent out our rewards about two weeks ago but I've still yet to get mine. :(