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First color inkjet printer for smartphones. Go paperless. Go truly mobile. Save the planet.
First color inkjet printer for smartphones. Go paperless. Go truly mobile. Save the planet.
1,689 backers pledged SEK 4,513,207 to help bring this project to life.

Project Update #6: Shipment Status 2

Posted by PrintDreams (Creator)
31 likes

First shipments to backers done

The battery certification issue highlighted during the last update was properly solved and all units now are coming with battery packs that have adequate labels and documents.

The certification of the product was done using a charger adapter that features a embedded ferrite core shown with the red arrow in the next photo:

The purpose of the ferrite is to help mitigate the radiation coming from the power cable. 

Initially we thought that we might be able to manage without the ferrite, therefore the initial order of the power adapters was without the ferrite:

We did purchase few hundred units of these adapters to get prepared for deliveries:

We tested a lot of samples and they were all working perfectly.

Defective new batch of adapters

Our supplier got a new order for exactly the same type of adapters but with the ferrite core added.

We tested few of them and everything looked fine but then some of the first backers reported that they could not charge their units.

We immediately started to test more adapters with ferrite core and found to our surprise that a substantial number of them were really not working at all.

In the following video we show a comparison between a working adapter (without the ferrite core) and a non-working adapter:

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We asked the supplier what happened and after some investigation, it turned out that during their testing there were using a female DC jack with a bigger inner pin. It happened to damage the inner hole of the male DC jack:

The spring loaded contact shown in the red area lost part of its spring force resulting in bad contact according to the supplier. After receiving samples from our docking station, the supplier is also suggesting to increase the length of the pin to increase the contact area.

In any case, the supplier is already manufacturing a new batch on express mode but the lead time is going to be at least two weeks. It means that shipments will stay grounded until around April 15th 2019 . 

We have shipped some units to backers with the power adapter without the ferrite but we really don't want to be in a situation where we have to recall all units because the power adapter is not the one used during the product certification process.

We are extremely sorry about this delay but we will do everything in our power to speed things up. We really hope for your understanding and patience.

PrintBrush XDR User Manual released

In the meantime, we are not just standing still. A lot of progress is being done on everything else. For example, we have now released the first draft of the PrintBrush XDR Operating and Maintenance Manual (User Manual). By the way, in the document, the only shown power adapter version is the one with the ferrite core. 

We have also now activated the links shown on the Quick Setup Guide that goes with the product (one of them goes to the User Manual online). Some backers did complain that they were not working.

Status on Apps

Progress is also being done on the apps. We plan the first real release (out of TestFlight) of the iOS App this coming week and there will be weekly updates with more functionality. The Android App had problems supporting Android 9.0 but it is now being fixed along with compatibility with more smartphone models.

Product Packaging

We did get feedback from the retailer chains that want to sell our product that our original product packaging was not too suitable for sales on retail so we have made a redesign. We wanted to have it more in line with our slogan "Colors. Everywhere". This is one of the final proposals:

For the time being, the first backers have got completely black plain packaging. We can ship the sleeve with the final artwork if some of the first backers desire it. For the coming shipments, the new packaging will be ready (we hope you like it better than the previous).

This is all for now, dear backers. Once again, our deepest apologies for the new shipment delay caused by the power adapters. Please bear with us. We won't rest until every backer has got his/her unit. Thanks.

Best regards

The PrintDreams Team

Eiji Hayashi, Gerald, and 29 more people like this update.

Comments

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    1. Missing avatar

      hyunseung 4 days ago

      If you send package you should send us tracking number.
      How do we know you sent us package?
      We don’t know when it will be arrive.
      I even didn’t get anything from you.

    2. PrintDreams Creator 4 days ago

      @Andrew, we haven't shipped to you yet so feel free to update your shipment information or share with us your work address. In a couple days we will have ready a detailed delivery schedule. Thanks!

    3. Missing avatar

      Andrew 6 days ago

      On March 31st (2019) Project Update #6 said "First shipments to backers done" but I still have not recieved my PrintBrush or even a shipping notification with tracking number. Has my unit already shipped, or is it scheduled for a second wave of shipments? I moved after your campaign was successfully funded, but I set up USPS mail forwarding to my P.O.Box. If you're not using USPS for shipping to US addresses, I should give you my P.O.Box information. (If for some reason you can't ship to a P.O.Box, I can provide my work address.)

    4. PrintDreams Creator on

      @Matthew, we will be showing the final graphical design on the next update. Thanks for the feedback!
      @brien, @Alfredo, please check the main comments page. We just posted one more update with good news about the power adapters. They have been shipped and in transit!. Thanks for your patience!

    5. Missing avatar

      Alfredo Lange on

      Hello, I also think it's time to publish another update regarding the status of the deliveries! May be splitted by regions, and if possible with a shedule.

      But we need something that help's us to feel comfortable/calm of having helped you (economically) to develop and make this all possible...

      I'm also expecting the product, as it was intended to be a gift for my daughter, and you know how kids are: They can't wait...

    6. Missing avatar

      brien on

      Is it possible to have an update ?
      I really need to have my purchase in 1 week for a show

    7. Missing avatar

      Matthew Lindquist on

      For packaging, you would get a better response with more blue in the packaging, and less green.

    8. PrintDreams Creator on

      @Denis, @Markus, thanks guys for your comments. All that matters to us is really to deliver perfectly working units with all valid certifications in place. Small hiccups won't stop us from achieving this.

    9. Denis on

      Hello and thank you for your seriousness and the news you are producing to reassure donors
      good luck to you
      Denis
      I look forward to my contribution!

    10. Missing avatar

      Markus Ortner on

      Sucks, but i guess better than have it arrive and not working.
      When you start shipping again, please post an update with a more detailed shipping schedule.

    11. PrintDreams Creator on

      @Ian, it is the typical “good news / bad news situation”. Maybe there is a better way to tell the story but we just tried to be as factual as possible.
      We said sorry twice during the update and we say here sorry once again. Hope you can accept our sincere apologies.

    12. Missing avatar

      Brooke on

      Happy to wait if it means a more complete product and longevity for use! Thanks for the update!

    13. Ian Francis on

      The update has a very positive title and first paragraph...but really it’s an update telling us there is a delay. I wish it didn’t take TWELVE PARAGRAPHS to tell us there is a delay. It was only when I was reading all the problems I was thinking, this doesn’t sound as positive as the title suggests. Just edit your update so in the title and first paragraph it explains there is a delay...then go into your detailed rationale for the delay. We can see your giving us loads of info-just a shame it is taking you so long to just admit the truth. There’s a delay that’s not your fault, just tell us why, say sorry and get back to your great work.

      I’m in the UK, when can I expect a delivery?