Project Update # 4: First shipment
First shipment on its way
We could not even quite celebrate the successful closing of our campaign as we got immediately busy about the fulfillment of your orders which we promised to start this month of February.
With the Kickstarter funds finally landing into our account last week, we could begin to speed things up. We are therefore very happy to let you know that the first shipment is already on its way from our factory in Malaysia to our main distribution- and quality control center in Austria at our partners facilities (Colop Digital GmbH). The tracking number with DHL is 1456287243. It is planed to arrive on Tuesday March 5th. We will do a quality check and ship further to our global fulfillment center in New Jersey, USA, on Thursday March 7th with possible arrival on March 11th for shipment the same day. The longest shipping time for the most remote locations from there the fulfillment center is 9 business days. The shortest is 1 business day.
This first shipment is just two boxes so that we can check how the units manage the transport handling. Even if it is going to be more costly, we will keep doing partial shipments from the factory (two more this week itself) and eventually start shipping directly to the fulfillment center. We are committed to complete the shipments to all rewards before April 15th.
Quality issues addressed
The quality issue we told about in our Project Update #2 about the pogo pins connector has been solved. New PCBs were manufactured and new test runs have been done. We used the opportunity to improve the hardware for better print quality at very low speeds where we were having slightly faded printouts compared to printing at higher speeds. The fix consist of additional circuitry with two more capacitors and one resistor. After this fix, the imprint quality is really astonishing at any speed.
On ordinary desktop printers there is always a constant and predictable speed while in our device we have to take into account all possible variations on both speed and acceleration due to the hand movement.
We have currently five people from our combined teams (one hardware engineer, two firmware engineers, one quality supervisor and one production manager) at this very moment in the factory to monitor the quality of the manufacturing processes and the testing at the factory floor.
iOS App development
A couple of days ago, we have released our iOS app on TestFlight. We are now segregating the email addresses of the backers that have chosen iOS on their surveys. We will send invitations during this week. Get prepared by installing the TestFlight app from the Apple App Store.
Specialty inks and fixative sprays
We have ordered 500 pcs of so called "empty" cartridges from a HP SPS authorized specialty ink supplier. We are currently testing several types of ink for printing in different substrates and will decide soon how many cartridges of each type of ink we will order. A similar procedure is ongoing for fixative sprays (intended to be used with the standard ink).
We are currently setting up a 24/7 help & support center to assist backers with their PrintBrush XDR devices, receive feedback, help with troubleshooting and give advice, tips and other general support. Using the host device as gateway, we have the possibility to get logs of both the printer device and the app which will help us very much on the debugging process.
The support center can be reached directly within the app and users would be able to chat and interact with the support personnel via the most common chat platforms.
This is all for now. Thanks again for your great support, your understanding and your patience.
The PrintDreams Team