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Cubetto didnt arrive. Customer support takes ages. Sent me tracking information of a 100g parcel, which i think is the personalized book that arrived a few weeks ago. Hell, what is this???
@Cristy - your Cubetto is still in transit, and we’ve just sent your tracking details via direct message :)
@David @Andrea @Yingwei - We’re sorry about this - we’ve just written to your directly about your orders.
@Natasha We’ve just followed up via direct message :)
@GTAC Great to hear!! We’ve just followed up to your DM :)
@Nathalie We’re sorry to hear about this issue. We have responded to your email requesting a quick video to help our product team diagnose the problem.
@Erik We’ve just sent your tracking details through via direct message :)
@Raul Sorry for the delay, we’ve just followed up privately :)
@Jontzen @Jiandong We’re sorry for the delay - we’ve just sent you a private message.
@Tamara - We’ve just followed up with your DM!
@Tracey Sorry we missed this. It looks like your package was successfully delivered. Please send us a private message should you require any assistance :)
@Glen We’re sorry to hear this. We will follow up with your DM :)
@Emmanuel Sorry for the confusion - but great to hear your little one is having fun with Cubetto!!
@Matt Nice! Happy to hear it arrived safe and sound :)
@Brian No problem - please let us know if you need any assistance!
@Adam Hooray! Thanks for your lovely feedback - we can’t wait to hear what your son makes of Cubetto :)
@Steven @Scott Great! Please let us know if your storybook doesn’t arrive in the next few days.
@Adnapoleon We’ve just replied to your private message :)
@David @James @Chien @Kishan As discussed via private message, your pledges are due to ship this week!
@Shane @Mr. John @Nick We can confirm that all your pledges were delivered earlier this week :)
I have also only received the personalised book but not cubetto. Can I please have a tracking number for this parcel? Thank you
I have received a package with Logic Blocks. But nothing else but that.
Should I be worried?
Hi, I received the personalized book, but I do not yet have the cubetto itself.
Can I have a tracking number? I have to be sure to receive the cubetto before Xmas.
I haven’t received my cubetto as they didn’t provide my info to carrier for custom documentation!! Bad logistic!! Bad communication!!
Hi. My cubetto didn’t arrive because I was sending it as a gift to my brother and they refused to leave it with my brother because he didn’t have my ID. Which is super hard since he is in the UK. HELP!!!
My Cubetto arrived, its beautifuland in good shape. But not receive personalized book yet i'm hoping someone here to follow-up, Thanks!
Hi all, I'Ve sent you an email on Dec2 telling you that the cubetto is malfunctioning. Since we wanted it to be a christmas present, we highly appreciate if you could get back to us soon.
Hi, I am from Singapore. I received the personalized book (very nice, thank you very much!), but I do not yet have the cubetto itself... is that normal / possible?
I send message 5 Dec no answer at now. please solve yours communication problem
My Cubetto arrived in time for Christmas thankfully. No sign of the personalised book though. At least the money's worth has arrived XD
Still haven’t got a reply from Primo Toys. Received and replied an email on 15 Nov confirming my address for UPS to deliver, and to date have not received the parcel. Got the adventure book in early November.
Primo Toys answered to me on Facebook (https://www.facebook.com/primotoys/) : "Our customer support team, who is just one person at the moment, will get back to you as soon as possible. Thanks for bearing with us while we solve the issue. We will have a solution for you soon."
Poor company... thousands of customers logistical support burden rely on one person... Hugo, you are a really poor guy in this world... What kind of company policy that allow such circumstance happen... If that is true for sure. You must be kidding me and all other customers... My daughter's birthday is coming... There are only 5 days to wait for the great "Cubetto" made by Primo Toys!!! Will it happened after all? Let's expect to see it happened!!! What a great company it is... ���
Guys I’m still waiting for an update... can you please tell me something or return me my 590usd???
My shiipment arrive, but not receive personalised BOOK, and i send message 3 days ago no response, this company have a serious communication problems
Can you please give me an indication when my shipments will arrive? I will be traveling for Christmas and am afraid it will arrive while I'm away, and will get sent back. Thanks
Hi There... I just got a FEDEX invoice and I can't find the email in which you talk about what to do when you get one? Would you please reach out and let me know?
Been sending emails asking for an update and nothing back. Like others, I expected this for the holidays and really need a response soon.
Received ours in AU 2 days ago. Still waiting on story book.
We received neither the package nor a tracking email. Please update!
Hi, I received my personalized book but not my main pledge 2xAdventure Pack. Can you please check if this has been sent yet.
I am concerned because when I filled in the survey I accidentally selected love pack. I contacted you immediately and you stated it was corrected but just wanted to make sure I would still be receiving my 2 world maps and the the stretch rewards? Thank you.
Montreal, Canada. Have received the main package. Should receive the personalized books before Christmas. :)
I live in Quebec, Canada and I received my Cubetto Monday (Backer number 2,777).
I didn't received any tracker number so it was a great surprise.
My 3yo daughter and her friend was very excited to play with it!
Arrived in Canada this morning. Thank you!
@James I'm also in AU and mine turned up yesterday (minus personalised books). No tracking details were provided. Yours will likely just turn up anytime now.
have not received my parcel or anything information . Sent email 2 weeks ago and haven't received any following email after I provided my backer number.
Received my personalized story book yesterday. Now the only thing is to test to make sure Cubetto works correctly. Thank you !!
I am in Australia and haven’t received shipping details :(
I have messaged the creator but no response yet. Any idea what my best course of action is?
Cubetto and Storybook arrived today!!!! QUALITY PRODUCT!!!! MIGHT BE THE BEST QUALITY PRODUCT I HAVE HAD ON KS!!! Ordered it for my son...it is a shame he will have to wait a few days until I am done playing with it. :) Cannot wait until your next project!!!
Cubetto arrived. No storybook as yet.
You've given me a tracking number for my personalised book but I still have no Cubetto. Can you give me a tracking number or at least an idea of when that will ship? At this rate it's guaranteed not to arrive for Christmas.