Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
@Vicky @Thomas Thank you for your messages, we’ve just written to you both privately regarding your queries!
I didnt receive my personalized stories. Please resend. Thanks.
We have NOT received any product AT ALL!!!!! Please contact me and let me know when it will be shipped. This was NOT an inexpensive Kickstarter, and I expect more from you.
@Fahed @Alidad @Margaret @Dorothy We have messaged you all privately regarding your queries :)
@Jasper We're sorry to hear this, and thank you for letting us know. We have advised our tech team to look into this immediately.
@Brian All the folders in our Love Pack should have content. If any folders still show as empty for you, please message us directly and we will look into this further!
I received two personalized stories, but the kids in the stories look nothing like the actual kids. One of the kids I sent in is blonde (drawn with brown hair) and the other has medium dark skin and straight hair (drawn with light skin and wavy hair with accessories). The clothes in both also look nothing like the pictures. I feel like maybe there was an error in the system and someone else’s photos got linked to my account. One was also damaged. I was told the damaged one could not be resent because they were personalized. I don’t want the existing one(s) resent, I want them redone correctly; they clearly weren’t personalized based on what I sent in.
@creator Please let me know who to contact about getting correct representations in a timely manner. Someone other than my current contact through KS. I have had a few issues with my pledge and not only have I been accused of lying and had my issues ignored, sometimes it takes over a month to hear back.
I am backer 3105 and still waiting for my Cubetto robot and Cubetto Interface Board.
When will I receive them?
Wtf, I just received a scam/spam email on my email dedicated for cubetto. Noone else has that emailaddress meaning your email database has been compromised.
It's almost 2 months since your last email and till now I didn't get the missing items.
So could you please send them and email me the tracking number?
from the newest update, the lover pack, there are many folders were blank...
@Ben @Bobby We've just messaged you both! :-)
Backer 1,975. Received the storybook only. Still waiting for everything else. Any ETA on when my rewards will be shipped?
Just sent you guys a PM regarding my personalised storybook.
@Adam @Edward Great to hear they’ve arrived safe and sound, and thanks for letting us know! :)
@VM We've just replied to your private message!
@Quentin We’re sorry to hear about this issue. Please send a quick video of the problem to email@example.com and we’ll be happy to assist!
@Philipp Thanks for your message! As confirmed in our private message, your rewards are now on their way :)
@Chris We will be sharing news on the Love Pack in our next Kickstarter update, so please keep a look out! :)
@Janus We’ve just followed up with you via email!
@Chris Thanks for your feedback, and lovely to hear your little ones are having fun drawing and writing with Cubetto! We've also got our new Colouring Pack if they ever feel like getting even more creative :)
*Primo (damn autocorrect)
I just received the personalised story book today in Australia. This was the last item for my pledge. Thanks Promo, much appreciated.
I’ve sent you PM a while ago, haven’t received all the items. Could you please check it?
hi gang, my cubetto doesnt do anything :(
We played with it for about an hour, then had lunch. After that, it stopped responding. Tried turning it off, turning it on etc. No response.
The batteries were new, and when I opened it up there was a single green led showing - so i guess power is ok.
On the other side, the programming board seems ok, lights up, flashes 3 times when you turn it on etc.
Is there a troubleshooting guide somewhere?
Personal book turned up today after second printing, thanks
Hello. I am backer number 2756 and I have received nothing yet. I've paid 265$ and am awaiting any notification. Can you please check what the problem is? Many thanks!
Is there any news on the "Love Pack" that was supposed to be downloadable "in the new year"?
I'm still waiting for my extra adventures and personalized story book.
Backer number 88.
I have to say, the kids enjoyed the robot when we first got it. But once I put an 8x4' hardboard panel on the floor and attached a white board marker to the side of the robot (with elastics), it really renewed their interest! Seeing the robot draw lines as it moved and programming it to write their names one letter at a time, it really renewed their interest in the robot and I'd say they enjoy the robot more with the marker than they do with the maps.
Really happy with the robot. Thanks!
@Kajornpong - We're glad your little one loves his "bot bro". The name definitely has a ring to it!
@Eric - We're currently working on providing a better alternative with our logistics team. Could you kindly forward a copy of the invoice you received to firstname.lastname@example.org to help us with this? :) We look forward to hearing from you!
@Jontzen @Vikas @Zach @V M - Thank you for your messages! We've replied to your DM's with further details!
@Kirpa @Sara - Thanks for your messages! :) Unfortunately we haven't yet received your backer surveys yet. If you could kindly provide your preferred delivery address and phone number via private message, we will have your rewards shipped out right away!
@Natalia - Thank you for your feedback! We do our best to recycle material where possible and of course would love to develop new ways to keep our products and packaging eco-friendly! We'll be discussing with the team to see how we can improve moving forward. :)
@Raul @Ben @JAn @Joel - We're sorry to hear this! As mentioned in our DM's, your books are being reprinted as we speak and will be on their way this week. :)
@Jordan - We're sorry we missed your comment! Due to the overwhelming popularity of our Deep Space Adventure Pack, we decided to include a planet instead of water. We apologise that this wasn't clearly communicated, and hope your little one is enjoying them just the same. :)
Just got a chance to introduce Cubetto to my boy. Oh how he loves and adore his “bot bro”(the nick name somehow make more sense in my language). Anyway great product.
Like other Canadian backers, I got a wonderful 114.66$ bill from FedEx. Please be careful with your carrier next time, that's quite an unpleasant surprise.
I have yet to receive the personalised books too. From singapore here
Could you please check your PM, I’ve sent several messages with no reply. Haven’t received the maps yet, but got the book in October. Please kindly check the status of the order #861.
Hi, I was in e-mail contact with support, but they have since gone dark even after my follow-ups. My logic board button stopped working after 1 use of the product. I've sent in a video and explained the full situation. Please respond.
Hello Cubetto Folks, I contacted you in December about a waybill from FedEx for handling and shipping charges that I had to pay and sent you a copy by e-mail and contacted you on the messages service here, still no response. Contacted you on December 22, January 7 and today Jan 15. Please advise if this is going to be refunded. Also I do not have my personalized story book
Got the package, but...
There is one problem though, I only got 5 adventure packs instead of 6 as per the pledge. Is there a mistake?
Appreciate if you can check where is the missing pack - Adventure Pack 5
Also missing are
- love pack
- two out of three stretch rewards
— logic blocks
— world kits (lite)
— 8x illustrated flashcards
Hello. Another backer in Australia, waiting for the personalised story book.
Hi, when would be receiving our rewards, based on your updates I should have received them in Nov/Dec, but no such luck. Any additional updates on the shipping and timeline??
Hi guys, I'm just trying to find out when I'll receive my personalised storybook here in Australia. The update back on November 20th said they were being shipped within the following week, but I still don't have mine or any tracking information associated with it. Any information would be much appreciated.
I have not received the item I ordered.
Could you let me know what is going on?
Also, I have not been provided the tracking number.
Could you give it to me?
Please answer as soon as possible.
@Creator I still haven't received mine. Could you please check if it's been sent out and if you can share the tracking details of the same? Thanks