Use this space to cheer the creator along, and talk to your fellow backers.
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Hi, I didnt receive any email for my shipping details.
expected date of shipment???
Any update? The last update was end of April, so it is almost 2 months without any update.
we are still on schedule?
@Primo Toys why aren’t you answering comments here or DM’s anymore? Kickstarter logs that you’ve logged in several times since the project were funded. But you appear to have cut communication with backers. Why? Any update would be highly appreciated.
Hello, expected date of shipment???
Hello there! Cubetto is waiting for his desert adventures… any updates or shipping assumptions? Any update is highly appreciated…
Hi, I didnt receive any email for my shipping details. Just wondering if I should have received one but maybe got missed out because the last update email said that the email about shipping would come in two weeks or so after the funds received in April. Thank you
@Andrew Hurwitz, thank you for the information. I did not explain my thoughts very clearly. My main concern is the lack of communication. I have not received any e-mail asking for shipping information, etc. I have backed two other campaigns and those e-mail messages came within three weeks after the close of the campaign. It’s been almost two months and no updates. From viewing the other comments, I am not the only person with this concern. I am glad to hear that you were satisfied with the outcome of the previous campaign.
@Jacquiline, backers of this campaign for the most part got discount pricing on cubettos for later shipping when they print the new packs to ship with them. They were always available from their site for full price for those what wanted them sooner to my understanding. I backed the previous campaign and was very satisfied with what I received. Estimated shipping is still on track for the Fall.
I sent a question at the beginning of May and never got an answer. Many of these products are already available on their website with the exception of seven different adventure packs. The shipping dates on their website show 5-7 days. Have I lost $400 with little to no recourse?
@Primo Toys an update would be lovely. I’ve seen that you have logged in several times since I first posted my question. Why the silent treatment?
Same question -- any updates on production and shipping dates? Thanks!
Same question. Things went silent been over a month since this was successful.
Al right so how is the project running? Any updates?
@Maria - Thank you so much (and a big hello to Mia)! We’re offering free shipping for any backers who’d like to purchase additional blocks from our web store, and we’d love to offer different stretch goals in the future as well! Thank you as always for your support! <3 :-)
@David Chai - Now that our campaign is closed, we cannot add a Colouring Pack to your pledge. BUT you can still purchase this item on our online store: www.primotoys.com/shop
@David Fleischmann @Jennifer @Mario
Good news!! You can now purchase our Logic and Directional blocks on our online store (www.primotoys.com/shop). We’ve just contacted each of you privately with a special discount code, giving you free shipping for these items :-)
Hi Primo Toys!!!
Congrats on a successful first part of the series!!!
I second the add on for the backwards and negation blocks!!! Maybe a stretch goal for the next part of the series? Or maybe another add on like with the directional blocks in the first part of the series, the Savannah Adventures?
Keep up the good work and thank you for continuing to expand this amazing set! We love Cubetto!!!
Maria and Mia
now that i have been charged, is there anyway i can add Colouring Pack to my pledge?
Yes, I also want different logic blocks
I was really hoping for an add on for the direction block pack (with reverse) or logic pack. I don’t want to buy the “extra blocks” to have to buy even more blocks to get the backwards, negation or random and end up with way too many extra blocks.
And the random block!
Can we get the negation and backwards blocks as part of the add on block set?
@Artur Yes! All backers of $10+ will receive our stretch goal rewards if we reach $200k!
@Lavinia No problem! As long as your delivery country is on our list, we will be able to ship it to you. We’ll send you a backer survey after the campaign where you can confirm your preferred address. We cannot offer collections, but we have dedicated US and EU warehouses to minimise overseas deliveries :-)
Does every backer get the stretchgoal at 200k$?
Also I might be in San Francisco in October this year - is it possible to pick up the product from you ( I think your based there ?)? Instead of getting it delivered to an overseas destination
Hi there - I may need to change the delivery address including the country to send it to closer to the time - is this a possibility ? It will be a country that’s already on your list of countries you deliver to
@Nan Yes! Any washable markers should work on our colouring map - but please make sure you check their cleaning instructions first. Our Doodle Band is stretchy and can be used with other markers if needed :)
@Ehud We do not offer direct shipping to Israel, but we suggest selecting a country that we do ship to, and having your package forwarded from there. Many thanks @Andreas for your great suggestion! :)
@caio For customs purposes, we are required to state full amount of your pledge on the shipping invoice. Please see our FAQs for more details!
Question about the markers: Can you use any washable markers (like Crayola) with the coloring mat? Can any marker fit into the band, or do we have to buy special markers?
@Ehud this might work: https://www.myus.com/
@Ehud this might work
If you can not send the package Israel, so I need to cancel the support project?
Is it possible preview the value of each item on customs declaration? For example, gifts and books is not considered at some customs borders.
Thanks so much for your kind words @Sandra!!
You can indeed buy extra maps and blocks from our web store once the campaign ends. However, the Savannah Map + Play Cards will not be available outside of Kickstarter and no other map currently has its own dedicated Play Card set.
To add the Colouring Pack, just add $40 to your pledge - we'll know what it's for! :)
Dear Primo Toys,
I LOVE this idea.
But I would like to know, if I can buy other maps (including that maps play cards), on your webpage after this campaign?
The same question for extra coding blocks (with more directions as earlier comments are mentioning)?
So we can extend our adventures.
I've been making the 225$ pledge. In these comments I can read that it is possible to add 40$ and get the color set. Should I just add 40$ to my pledge and ad a comment about I would like to purchase the coloring set or how do I purchase that pack?
In the pledge there is a world map, is it possible to buy story cards for that map?
Looking forward to receive my Cubetto and the two maps.
@Wan Our extra Directional and Logic Block packs are not available through Kickstarter, and we do apologise for any inconvenience caused by this.
@Ehud Unfortunately, we have had to make the difficult decision to exclude Israel from this campaign due to previous difficulties with shipping to backers there. However, we hope to offer shipping to more countries in future campaigns!
Can the directional and logic block sets be added in as a purchase option? This will make the set more complete, rather than having to buy these separately later on.
Hi, I from Isreal and i did not find Isreal as a place to sand the item. I marked Britain as a destination for a package shipment instead of.I Asking to make sure there were no problems with the shipment.
@Stuart - Thanks for your backing! We've addressed this in our latest update: https://www.kickstarter.com/projects/primotoys/cubetto-super-series/posts/2161378 Any questions, let us know!
@Eisa - We've included a handy infographic on our latest update for further info on adding the Colouring Pack to your pledge! All Canadian pledges will be shipped using UPS Express from the Netherlands. :)
I've backed at the $340 Cubetto Maps Special (Early bird). I also wanted to get the Colouring Pack, how do I do this? Will it be offered as an add-on to my existing pledge?
Thanks for the reply- Where is it shipped from when we purchase from your shop? And would this campaign's be shipped from US if I'm receiving it in Canada?
@Francesco - Thanks for your backing! The Colouring Pack isn’t included in the Cubetto Maps Special, but if you add $40 to your pledge, we will add it to your reward! If you scroll down to the ‘Pledges’ section of our campaign page, you can see what items are included in every pledge :-)
@Sven @Racine @Jieun - Our Directional and Logic Block packs are not available through Kickstarter, but they will be purchasable from our online store once the campaign is over!
@Greg - We have some exciting stretch goal-related news coming soon, so please stay tuned!!
@Caio - Thanks for backing us again, Caio! In our last campaign, our Personalised Storybook rewards were sent separately from the rest of the pledges using a non-tracked service, which may have incurred delays for backers in certain countries. Please be assured that this time around all rewards will be sent in one package, using a tracked courier service, so you will be able to follow delivery every step of the way! :)