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I order a package with 6 set of containers, the majority of my large containers are now warped and useless.
Thank you Prepd for sending a replacement box for my broken one. Great customer service
I have emailed them about a problem and got a fast reply. Maybe try the email address instead of commenting here.
Some backers still haven't received their items and prepd is ignoring them while spamming emails about ordering now to get new custom colors from them. Horrible form. Criminally negligent company imo.
I ordered a Prepd Pack on Kickstarter 32 months ago, it was delayed and finally shipped over 4 months ago but they used a carrier that would not leave it at a depo or anywhere. As I was out of the country when it arrived they then sent it back to Prepd. I emailed the Prepd team and they said to give them an alternate address to deliver it to in case I was out again. I did but heard nothing back. One month later I emailed them again, they said it had still not arrived back at their warehouse and as soon as it returned they would ship it back to me. I emailed them again twice and they have not responded to me, it has been 4 months!
People who still don't have it, go to their contact and e-mail them on the status.
And yes @fr, it does matter that we have to be critical at them... because that delayed shipping to stop "2% of the bad ones" was for nothing because it still came through anyway. It seems anyone who quality checked them didn't do thoroughly. No need to defend and bend over backwards for the creators.
One of my plastic containers have started to wrap as well but luckily it's not the big square one and the lid can still be snapped on sort of. And I'm not sure everyone's main container (the one made out of bamboo) has been holding up but mine has been holding up pretty good.
The way I see it, if the plastic containers end up going bad, the bamboo container can still be used to store other containers I hope.
I've never received my pledge? Please advise
@Kristy, You can use any larger magnet to instantly magnetize it. I bought it from local hardware shop when needed to do it but you can simply find some powerful magnet and keep prepd magnet at closest proximity...
I have also still not received mine.
I still have not received my lunch box? Should I have receive by now??
One of my two big containers has warped for me also. It takes a lot of effort to get the lid to clip on securely. The other is still ok but I'm sure it will suffer the same fate at some point. It must be once they get microwaved I imagine.
My containers are al cracking and warped as well. Seems like every kickstarter I fund ends in a crappy product.
I've never even received mine �
After a couple of times in the microwave my containers are also warped and I can't put the lids on either. It's like they're bowing in the middles.
So I put one of my containers in the freezer for the first time, then microwaved it....sadly it's now deformed and I can't put my lid on anymore...there's so much history here but has anyone else had this issue?
When will you start adding more recipes to your app?
Matt, one of my magnets droooed out too. I am keeping it in place using the coolpack stick until some let's me know the best way to fix it.
Dear Fr , yes it does make a difference. I really love the idea of having a clean 'table' to eat my lunch on. Also very useful for picnics, of which the prepd is perfect for.
The magnets broke off rendering my Prepd pack useless now. :(
Have had several emails about my package getting lost I even contacted UPS did everything that I was asked by you guys and you still have not sent me my rewards! bumming me out�. It be nice if I got what I paid for.
@fr, I feel that it certainly matters, the lunch box is not cheap, yes the design looks great and it does not exactly work as demonstrated.
For me I have two different prepd packs, one which has the snapping lid and the other one which works as demonstrated.
Of course I can place something on the lid to weigh it down, but that is not necessarily the point, to me this points to a quality difference.
Honestly does it really matter? Don't you take out your bowl and place it there? Problem solved?
@prepd lol? Did you guys see? You have been copied on Kickstarter. Another eerily similar lunch box called fittbo or something.
Should I have received my Prepd by now ?
I have sent 2 follow up emails since I was last contacted by your team about resending my reward as it got lost the first time around and nothing. You haven't responded at all. I am one of your very few backers that still has not received their reward. I am very disappointed.
I have sent 2 e-mails now about not receiving my Prepd Pack. The first response I got was that I never filled out a 'backer kit'. I never received an e-mail to do so. I was informed that you'd re-send the invite, and it has been 48+ hours and i have not gotten an e-mail from Backer Kit about this Kickstarter. Is there any ways that I can verify through e-mail with you guys to get my Prepd Pack?
After the huge disappointment regarding the project's poor communication and the massive delay in shipping; I would like to provide honest feedback. The design & integration is excellent. The containers are robust. Is there lunch envy from my work colleagues? Yes, everyone loves it. However, the biggest disappointment is the size - it's too small. Taking either a sandwich or salad is fine. However, I wish to add fruit - a banana or apple. No chance! I'm unable to fit a whole apple chopped up unless it's in the biggest container. Prepd, you should look to double the depth of the containers in the next iteration. Rating out of 10 : Concept 10, Design 10, Integration 10, Lunch Box Envy 9, Robustness 9, Size 4. I don't use the app, so I won't rate.
Using it every day. Still no luck with the lid staying flat. Reluctant to hair drier it every day. Is it a fault? Also one magnet has dropped out. Best solution to fix this please?
I have just sent you another email, as I still have not received my missing container packs despite me raising the issue back in February. As requested on the last email, I sent you photos of what I actually received, and now expect you to send out my missing container set. Please do not delay in processing this.
Hi I received mine containers sometime ago and absolutely loved them. Used them to the envy of my colleagues. There's just one detail that bothers me. The main bamboo case refuse to stay open, so I can't use it as a table mat. It curls back and closes on itself. I'm just wondering if this is actually suppose to happen? Or am I suppose to do something to help the cover lay flat on the table as shown in the images? Anyone else have the same problem?
I received my pledge but 2 weeks later the container started cracking and warping (no dishwasher use). Haven't received emails, Facebook and twitter responses. Very irritated!
I waited to long and want my money back. NOW GUYS.
I never received my reward and filed a complaint with the USPS for not delivering it to my address. I made Prepd aware of the issue, have been in email communication up until the point where they told me they'd replace my reward, then radio silence. This is a HUGE problem with Kickstarters - lack of communication with CUSTOMERS. I have no problm voicing my opinion on this one and will do so on as many outlets as is necessary to garner enough attention to get a warranted response. Please consider the fact that we were some of the first to believe in this product but I'm losing trust in those behind the product.
I never received a pledge reward or any information about tracking said reward. What's up with that?
Damm this is still going? Good luck guys.
@David, I have had the same issue as you and the prepd team have wiped their hands of accountability and tried to tell me my containers have been exposed to some of the conditions listed on their care page that can cause damage. I asked them to define their conditions nearly two weeks ago and have had no reply. I have had very prompt and great customer service from them until I disagreed with them. I will keep pressing them to replace my containers.
I haven't read through the comments so I don't know if I'm the only one who is sorely disappointed. I received my Prepd packs a couple of months ago and after about a month and a half all of the larger containers are warped. I regularly arrive at work with the contents of my lunch and breakfast making their way into my bag and on my clothes as the lids simply refuse to stay on. Loved them at first but they are pretty useless now. Absolutely devastated as I was originally really happy with them.
Just want to chime in and say that I purchased two sets, one for myself and one for my partner (who works in a hospital). They use theirs constantly (I work at home) and the link for Prepd is handed out at least two or three times a week because people see it and think it's incredible. We have zero issues with our sets—so far—and merely look forward to more updates on the App itself Otherwise, excellent work! Thank you.
Last week I asked DHL more informations about my shipment and they told me that you asked them to send you back my lunchbox (beginning of April)
The track return number is 9831284492
Could you tell me more about it and give a delivery date will be nice of you
I have to agree with Brenda.
LOVE my prepd packs. They work as expected and are a fantastic quality product
I don't want to seem angry but I am getting slightly annoyed. None of my emails (the first sent weeks ago) have been replied to -
Here again the summary of what happened: dhl told me the German shipping company mislabelled my address. As they could not change it the level was returned. I conveyed this to prepd. No one bothered to reply.
Please could you take some time in your busy day to answer my Email? Thank you!
Still waiting for my replacement for my March 1 package.
Hi Prepd team, I received my shipment yesterday through DHL, but had to pay $42.69 in customs charges to have them release the package. Is it possible to get reimbursed for this - I thought I had already paid for shipping up front!
Hi Prepd Team, I finally received my 2 sets of Prepd pack yesterday. I was able to use it today and my co-workers were asking me how to get one. How ling would it take if they order now?
Thanks again and more power to the team!!!
@creator please advise and follow up on my email. Thanks
@Ted I just sent you an email regarding your order :)
@Brenda @Karl thank you so much for your kind words and support, we really appreciate it :)
@Martin I am so sorry about that, if you could please send an email to email@example.com, we can sort this out for you as quickly as possible
@Los we are processing any replacements as quickly as possible, you can expect to receive your tracking number very shortly