@Jay: We're so sorry to hear that! If you haven't already, please send us a note at support@powerpractical.com and we'll send you a link to our warranty claim form!
Purchase both pronto 12 & 5.
They both were awesome until pronto 12 the button fell in the case and pronto 5 stuck on charge mode and with the lights on. Please let me know how we can get these fix or let me know what needs to be done to fix it.
wow.. it hits 113F now. I just take it out from my backpack. and it was 60% left. and I plug in charge up again. and it started bad. I sent email to support. let me know
My pronto 5 just made something pop sound inside unit.. and it won't light off. I just plugged in power cable(comes with..) to charge this battery. and it gets warmer around charging input port. while I type this message.. battery side get warmer... it didn't make any smoke yet. I will put in sand box.. and put outside of my house. However it seems just failed to charge and doing weird. you guys still cover this unit fail. right?
I never received my pronto – can you find a tracking number or anything just send me? I stopped following comments when I had a child seriously ill in the hospital for an extended length of time. Just catching up on the last almost year of my life-
@Altan: We're all out of Pronto 12s now but we'd be happy to give you a store credit in lieu of replacement!
@Victor: I replied to your email on Nov. 1 at 14:47. I'm very sorry if it didn't go through! I will send you what I said then in a message here on Kickstarter.
@Creator - I had given up on this previously but seeing how good your customer service appears to be with broken units I want to ask how about those of us who never got their pledged units in the first place?
My Kickstarter Pronto 5 is having an issue. The two sets of lights are all on, won't go out and I can't charge any devices with it. Any thoughts on this?
@Gil: Thanks for the note! I'm so sorry to hear the Pronto failed again. Thank you for checking further into the issue - we're redeveloping the Pronto 12 and this is good information to have when we make that model. Because we're redeveloping, we haven't restocked and unfortunately don't have any Pronto 12s in inventory to ship a replacement. If you'd like, please send us an email at support@powerpractical.com and we'll make this right!
@creator Had a unit go bad with one of the usb ports power intermittently. Kudos of sending me a replacement but it has now happened again. So I decided to open up the pack to fix it myself since I know it had to be a soldering problem. The problem is that the USB port is surface mounted to the pcb. For gear that is supposed to be rugged, used outdoors, stowed in pockets, jostled around while charging devices, please design for and use components like usb ports that mount through the pcb since they're less likely to fail
@creator Thanks for your quick reply! Not sure what is going on here, but it certainly seems like someone has got a copy of your backer list. Maybe they just scraped the data, and misrepresented their relationship with Power Practical/Luminoodle. I'll forward details as requested.
@Kean: We never share any of your information with third parties - this is against the law and we take it very seriously. Please send me an email at support@powerpractical.com or aurora@powerpractical.com with more information so we can take care of this ASAP.
@conscious consumer - I'm sorry to hear your Pronto isn't working! Send us a note at support@powerpractical.com so we can replace your unit right away. Thanks!
My Pronto 12 stopped working after the second charge. Only one of the charge cylinders works now. I am way beyond over having to re pack this thing and send it back. I have learned my lesson using kickstarter maybe 10 times over so I know its on me for backing projects on here and having any expectation.
@James I'm very sorry about that! Could you please shoot us an e-mail at support@powerpractical.com so we can get your replacement units sent out immediately?
I received the Pronto 5 & 12 for my pledge. Both didn't work. I returned them and have not heard a word back. I was holding out hope that my units were exceptions and be replaced however after reading all the comments I see the units might be in the majority. I suppose I'll go shopping for another battery.
On top of the Pronto 12 only charging my phone 3 times instead of 9 I paid $109 for it plus shipping and now on their website, it is on sale for only $99. So it is even cheaper to buy it on the website than what we got it for, and I don't know why they even still sell it since it doesn't work as advertised. Now they say on the website the Pronto 12 can charge your phone 3-6 times, but when we ordered it they said 8-9 times, there is a big difference between 3 and 8. If they said only 3 or 4 times no one would have bought it on kickstarter.
This company is a total ripoff
First you ship the product the stores before shipping it to backers
Then after trying the Pronto 5 & 12 its worse then the $30 battery pack that i just bought
My Pronto is one of about five battery packs that I have. It is the very worst of them all. A total disappointment. Weaker than my smallest, pencil-sized one. Not pleased at all.
@Alvin @Chris I'm very sorry to hear about the issues with your Pronto battery packs. Could you shoot us a note at support@powerpractical.com so we can help you get a replacement unit?
@ George if it makes you feel better - with the pronto 5, i can barely get 1 full charge in - before the pack runs out of juice. i'm not sure how that's possible, when the device is supposed to contain a 4500 mah battery - and the iphone is only a 1800 mah battery.. i find myself using my other chargers which have AC plugs built into the devices more.
So, 3rd and last time doing specific testing with the Pronto 12 revealed that after charging it for about 5 hours it managed to in turn charge my Galaxy S5 phone about 3 and a half times before it stopped.
I'm not sure what the problem is but 3.5 times is nowhere near the 9 times advertised during this project's start and even now on their website, although it says 6-9 times but even then I am nowhere near 6 times on this phone.
Is it some problem in manufacturing, or are the pronto 5 parts put into the pronto 12 and that's why it only charges the phone about 3 times. I don't know what else to say but I am not happy paying almost $150 for a charging brick that can't even charge my phone 4 times before itself needing recharging.
I would appreciate if anyone else posted their experience with the Pronto 12 because I don't know what the next step is to take care of this, I'd rather have my money back at this point and buying a cheap $50 charger that can charge the phone 3 times as well and it's much smaller.
Sigh...
Right now, I have not received it at all. On the courier say the parcel is "sender request"...The request date 21 Jan, 2016....
Dear Sir/Madam
Regarding QS300000461HK in operation record, it is returned to actual sender.
For further information, you may consider to contact actual sender for more information.
For further inquiry, please feel free to contact us. Thanks.
I had received the Pronto 5, and 12. Using these batteries, i feel something weirded. It charges my cellphone too short.
For example, the pronto 12 can charge only one time for my iPad mini (from 7%) . And the pronto 5 cannot refill my cell phone, iPhone 6 plus.
Is there some problems making a lithium polymer battery? Sometimes, i think my xiaomi battery (10600mAh) is better than these.. :(
p.s. There are too much custom taxes for clearance. So i cannot send this battery to you and request fixing this problems..
So, again after fully charging the Pronto 12 for about an hour and a half I tried to charge my Samsung S5 phone and it managed to charge the phone almost 3 times so more like 2 times and 80% of the 3rd time.
I have no idea how they got the 9 times charging of a cellphone and I'm afraid we can't even charge the cellphone 4 times, which is less than half the advertised charging options.
And I am even more sad that I paid almost $150 US for this product that can only charge the phone 3 times, I mean I could've gotten another battery that does that for less than $50. It's good that you can charge the Pronto 12 in one hour or less than 2 hrs but still...where is all the charging power going, only 3 times for a phone is really bad for such a big battery and this price.
:(
I experienced half charging on my iPhone 5s using the first USB port .. Only the 2nd port can charge my iPhone 5s fully. Not sure what's the problem. The battery pack is charged full.
My Pronto 12 can gives my Samsung Galaxy Note Edge, model SM-N915G 1 full charge, and only 72% for the second charge, then it is totally drained.
I tried another 3 times, recharging the #12 for a full 60 mins. with indicator lights showing a full charge, and the same results is still about the same.
The #12 is touted to be able to charge 9 smartphones on a full charge, can Practical Power please advise me if I am doing anything incorrectly.
Received my 12 about 2 weeks back and overall extremely happy about it. It charges my Oneplus One faster than the stock charger, so I find myself using it to charge the phone even when at home.
What I do find a missed opportunity is that the second set of leds is not used to indicate the amperage with which the battery is charging the connected items. After all, that is what is is doing most.
Hier kannst du den Projektgründer anfeuern oder dich mit anderen Unterstützern austauschen.
Noch Fragen?
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Ältere Kommentare anzeigenJay Valencia am April 29
Great customer service just received my replacement on the pronto 5 ��
Anachronikal am April 14
Threw mine, stopped working and charging. Such a shame.
Power Practical 5 eigene Projekte am March 6
@Jay: We're so sorry to hear that! If you haven't already, please send us a note at support@powerpractical.com and we'll send you a link to our warranty claim form!
Jay Valencia am March 3
Hi,
Purchase both pronto 12 & 5.
They both were awesome until pronto 12 the button fell in the case and pronto 5 stuck on charge mode and with the lights on. Please let me know how we can get these fix or let me know what needs to be done to fix it.
Thanks,
j
Borae am January 30
Got helped by their awesome support team. Thanks.
Power Practical 5 eigene Projekte am January 30
@Borae: Saw your emails - thank you for bringing this to our attention!
Borae am January 29
wow.. it hits 113F now. I just take it out from my backpack. and it was 60% left. and I plug in charge up again. and it started bad. I sent email to support. let me know
Borae am January 29
Hi there,
My pronto 5 just made something pop sound inside unit.. and it won't light off. I just plugged in power cable(comes with..) to charge this battery. and it gets warmer around charging input port. while I type this message.. battery side get warmer... it didn't make any smoke yet. I will put in sand box.. and put outside of my house. However it seems just failed to charge and doing weird. you guys still cover this unit fail. right?
Power Practical 5 eigene Projekte am December 20
@Jim: When you have a moment, send us a message! We'll see if we can find one for you.
Power Practical 5 eigene Projekte am December 20
@Jennifer: Thank you for reaching out! We're so sorry to hear about your child's illness. I saw your message and replied to you there - thank you!
Jennifer Newcomb
Superbacker
am December 18
I never received my pronto – can you find a tracking number or anything just send me? I stopped following comments when I had a child seriously ill in the hospital for an extended length of time. Just catching up on the last almost year of my life-
Anything you can do to help me track down!
-Jennifer Newcomb
Jlnii@aol.com
Jennifernewcomb@icloud.com
Jim Kelly am December 17
Are there any 12v barrel plug adapters available? Apparently they shipped with the Pronto 12 but I can find mine. Is there a third party option?
Power Practical 5 eigene Projekte am December 15
@AQ: Got your message, thank you!
@Altan: We're all out of Pronto 12s now but we'd be happy to give you a store credit in lieu of replacement!
@Victor: I replied to your email on Nov. 1 at 14:47. I'm very sorry if it didn't go through! I will send you what I said then in a message here on Kickstarter.
Victor Shigueru Mine am December 12
My pronto 12 just died withou any reason.... i sent an e-mail for power practical and they didnt reponded....
Altan am December 12
@Creator - I had given up on this previously but seeing how good your customer service appears to be with broken units I want to ask how about those of us who never got their pledged units in the first place?
AQ am December 11
I never got my product. When did shipping take place for other people?
Power Practical 5 eigene Projekte am November 28, 2016
@Jim: Please send us a message with your address when you have a chance - sounds like you need a replacement!
Jim Kelly am November 16, 2016
My Kickstarter Pronto 5 is having an issue. The two sets of lights are all on, won't go out and I can't charge any devices with it. Any thoughts on this?
Power Practical 5 eigene Projekte am November 3, 2016
@Gil: Thanks for the note! I'm so sorry to hear the Pronto failed again. Thank you for checking further into the issue - we're redeveloping the Pronto 12 and this is good information to have when we make that model. Because we're redeveloping, we haven't restocked and unfortunately don't have any Pronto 12s in inventory to ship a replacement. If you'd like, please send us an email at support@powerpractical.com and we'll make this right!
Gil L am November 1, 2016
@creator Had a unit go bad with one of the usb ports power intermittently. Kudos of sending me a replacement but it has now happened again. So I decided to open up the pack to fix it myself since I know it had to be a soldering problem. The problem is that the USB port is surface mounted to the pcb. For gear that is supposed to be rugged, used outdoors, stowed in pockets, jostled around while charging devices, please design for and use components like usb ports that mount through the pcb since they're less likely to fail
Kean
Superbacker
am October 25, 2016
@creator Thanks for your quick reply! Not sure what is going on here, but it certainly seems like someone has got a copy of your backer list. Maybe they just scraped the data, and misrepresented their relationship with Power Practical/Luminoodle. I'll forward details as requested.
Power Practical 5 eigene Projekte am October 24, 2016
@Kean: We never share any of your information with third parties - this is against the law and we take it very seriously. Please send me an email at support@powerpractical.com or aurora@powerpractical.com with more information so we can take care of this ASAP.
Kean
Superbacker
am October 22, 2016
Selling our contact details to a third party (Uamp) - Classy!!
Power Practical 5 eigene Projekte am September 12, 2016
@Janelle:Oh no! We're so sorry - please send us a message at support@powerpractical.com and we'll get this sorted out!
Janelle Chan am September 12, 2016
Just opened my boxes to find out I'd received the wrong plugs for both Pronto 5 & 12 :(
Power Practical 5 eigene Projekte am July 21, 2016
@conscious consumer - I'm sorry to hear your Pronto isn't working! Send us a note at support@powerpractical.com so we can replace your unit right away. Thanks!
Conscious Consumer am July 13, 2016
My Pronto 12 stopped working after the second charge. Only one of the charge cylinders works now. I am way beyond over having to re pack this thing and send it back. I have learned my lesson using kickstarter maybe 10 times over so I know its on me for backing projects on here and having any expectation.
Power Practical 5 eigene Projekte am May 27, 2016
@James I'm very sorry about that! Could you please shoot us an e-mail at support@powerpractical.com so we can get your replacement units sent out immediately?
Richard Ortiz am May 24, 2016
They are selling the Pronto 5
for $49.99 and you get a free 10ft luminoodle XL cable..
I should have waited instead of supporting both on Kickstarter.
James Schaefer am May 24, 2016
I received the Pronto 5 & 12 for my pledge. Both didn't work. I returned them and have not heard a word back. I was holding out hope that my units were exceptions and be replaced however after reading all the comments I see the units might be in the majority. I suppose I'll go shopping for another battery.
Kenneth Kwok
Superbacker
am May 12, 2016
My pronto5 stopped working. No charging no nothing. I used it like 2 times.
George P. am May 5, 2016
On top of the Pronto 12 only charging my phone 3 times instead of 9 I paid $109 for it plus shipping and now on their website, it is on sale for only $99. So it is even cheaper to buy it on the website than what we got it for, and I don't know why they even still sell it since it doesn't work as advertised. Now they say on the website the Pronto 12 can charge your phone 3-6 times, but when we ordered it they said 8-9 times, there is a big difference between 3 and 8. If they said only 3 or 4 times no one would have bought it on kickstarter.
Matthias am April 5, 2016
This company is a total ripoff
First you ship the product the stores before shipping it to backers
Then after trying the Pronto 5 & 12 its worse then the $30 battery pack that i just bought
Daniel B - BBH am March 28, 2016
My Pronto is one of about five battery packs that I have. It is the very worst of them all. A total disappointment. Weaker than my smallest, pencil-sized one. Not pleased at all.
Power Practical 5 eigene Projekte am March 28, 2016
@Alvin @Chris I'm very sorry to hear about the issues with your Pronto battery packs. Could you shoot us a note at support@powerpractical.com so we can help you get a replacement unit?
Chris Bradfield am March 15, 2016
In the end, the battery has ended up being junk.....
The charge it provides is not worth the weight and worst of all the charger.....
Alvin Wu
Superbacker
am March 12, 2016
My pronto does not hold its charge.
Disappointed
J Anderson am March 9, 2016
I am getting nearly one iPhone 6+ charge on my Pronto 5. I might have to get a different charger :(
Alex O
Superbacker
am February 23, 2016
@ George if it makes you feel better - with the pronto 5, i can barely get 1 full charge in - before the pack runs out of juice. i'm not sure how that's possible, when the device is supposed to contain a 4500 mah battery - and the iphone is only a 1800 mah battery.. i find myself using my other chargers which have AC plugs built into the devices more.
George P. am February 15, 2016
So, 3rd and last time doing specific testing with the Pronto 12 revealed that after charging it for about 5 hours it managed to in turn charge my Galaxy S5 phone about 3 and a half times before it stopped.
I'm not sure what the problem is but 3.5 times is nowhere near the 9 times advertised during this project's start and even now on their website, although it says 6-9 times but even then I am nowhere near 6 times on this phone.
Is it some problem in manufacturing, or are the pronto 5 parts put into the pronto 12 and that's why it only charges the phone about 3 times. I don't know what else to say but I am not happy paying almost $150 for a charging brick that can't even charge my phone 4 times before itself needing recharging.
I would appreciate if anyone else posted their experience with the Pronto 12 because I don't know what the next step is to take care of this, I'd rather have my money back at this point and buying a cheap $50 charger that can charge the phone 3 times as well and it's much smaller.
Sigh...
Hong Thu Thi Tran am February 13, 2016
Finally received my prontos in Australia. Thanks
Sean Yeo am February 12, 2016
I have yet to receive my pronto, can please do a check?
WONG TAT KEI am February 9, 2016
Dear Sir,
Right now, I have not received it at all. On the courier say the parcel is "sender request"...The request date 21 Jan, 2016....
Dear Sir/Madam
Regarding QS300000461HK in operation record, it is returned to actual sender.
For further information, you may consider to contact actual sender for more information.
For further inquiry, please feel free to contact us. Thanks.
Yours sincerely
Bella CHAN
Customer Service Executive
Quantium Solutions (Hong Kong) Limited
冠庭國際物流(香港) 有限公司
Please help.......
Regards,
Wong.
Kyung tak, Yoo am February 9, 2016
I had received the Pronto 5, and 12. Using these batteries, i feel something weirded. It charges my cellphone too short.
For example, the pronto 12 can charge only one time for my iPad mini (from 7%) . And the pronto 5 cannot refill my cell phone, iPhone 6 plus.
Is there some problems making a lithium polymer battery? Sometimes, i think my xiaomi battery (10600mAh) is better than these.. :(
p.s. There are too much custom taxes for clearance. So i cannot send this battery to you and request fixing this problems..
George P. am February 8, 2016
So, again after fully charging the Pronto 12 for about an hour and a half I tried to charge my Samsung S5 phone and it managed to charge the phone almost 3 times so more like 2 times and 80% of the 3rd time.
I have no idea how they got the 9 times charging of a cellphone and I'm afraid we can't even charge the cellphone 4 times, which is less than half the advertised charging options.
And I am even more sad that I paid almost $150 US for this product that can only charge the phone 3 times, I mean I could've gotten another battery that does that for less than $50. It's good that you can charge the Pronto 12 in one hour or less than 2 hrs but still...where is all the charging power going, only 3 times for a phone is really bad for such a big battery and this price.
:(
Daren Han am February 6, 2016
I experienced half charging on my iPhone 5s using the first USB port .. Only the 2nd port can charge my iPhone 5s fully. Not sure what's the problem. The battery pack is charged full.
Steve Guns am February 3, 2016
@Sean: As they said a bit lower, you'll have to mail support.
Sean Yeo am January 29, 2016
I have yet to receive mine. Please help thanks
Chan Kai Ming am January 28, 2016
My Pronto 12 can gives my Samsung Galaxy Note Edge, model SM-N915G 1 full charge, and only 72% for the second charge, then it is totally drained.
I tried another 3 times, recharging the #12 for a full 60 mins. with indicator lights showing a full charge, and the same results is still about the same.
The #12 is touted to be able to charge 9 smartphones on a full charge, can Practical Power please advise me if I am doing anything incorrectly.
Steve Guns am January 27, 2016
Received my 12 about 2 weeks back and overall extremely happy about it. It charges my Oneplus One faster than the stock charger, so I find myself using it to charge the phone even when at home.
What I do find a missed opportunity is that the second set of leds is not used to indicate the amperage with which the battery is charging the connected items. After all, that is what is is doing most.