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Crowds can slow WiFi to a crawl, but not Portal. Stream ultraHD videos without buffering and play Internet games without lagging.
Crowds can slow WiFi to a crawl, but not Portal. Stream ultraHD videos without buffering and play Internet games without lagging.
4,562 backers pledged $791,862 to help bring this project to life.

Delivery Update

Posted by Ignition Design Labs (Creator)
23 likes

Mix of Good News and Bad News on the delivery front.

USA:

  • All (first unit) Super Early and Early Adopter have been delivered. 
  • All (first unit) Standard Kickstarter have shipped-out of Cerritos, California as of last week 10/28. These will be delivered to your door via FedEx, UPS or USPS; depending on where you live you can expect your Portal to arrive in 3-5 days. Backers with military addresses, it will take a few extra days to reach you, as only USPS is able deliver to military posts, and our shipper has to do some additional processing.  
  • Our shipper is still having a lot of problems with tracking numbers. We’re sincerely sorry about this, and we are working closely with OTX to resolve this; however, it is possible and likely that you may not receive a tracking number before your Portal arrives.

Canada:

  • All (first unit) Super Early and Early Adopter have been delivered. 
  • All (first unit) Standard Kickstarter are expected to ship out of Toronto, ON this week starting 11/1. Depending on where you live, you can expect your Portal in about 3-5 days.  
  • Note that we have been having considerable problems with our shipper in Canada, so ETA is still somewhat fluid. We are working with them closely and are monitoring the situation, if anything changes we will post a subsequent update.  And same as for our US backers, the tracking numbers from our shipper have been very unreliable, so you may or may not receive a valid tracking number before your Portal arrives.  Thank you for your patience. 
  • Our sincerely apologies to those Canadian backers whose first units were late, and those who received the wrong colored Portals; we are working with the shipper to resolve the mistake and send you the proper colored units shortly.

Second and additional units: We are still very tight on supply, and in order to ensure that all backers get their first units first the ETA for delivery of second and additional Portals is scheduled for the week of 11/21.

Europe : Delivery is currently delayed by 2 weeks to mid-Nov. The ship carrying our entire EU inventory was diverted to Rotterdam (no reason given), and now has to take an unplanned longer route by truck back to Felixstowe UK to clear customs. We are working with the shipping company to expedite, and if anything changes we will post another update. We are sincerely sorry for the delay. EU customers will receive first, second and additional units all at the same time.   

Thank you for your support, and your patience & understanding.  

the Portal Team. 

Richard Webb, Dan Devlin Jr, and 21 more people like this update.

Comments

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    1. Missing avatar

      Theresa Michele on

      Haven't received my Portal or tracking number yet as well.
      Praying the are fixing all the kinks before sending.
      Thinking positive.

    2. Missing avatar

      Peter a Chami
      Superbacker
      on

      It's now January 12th and yet to receive my portal or a tracking number !!!!!

      Seems the units to Florida never made it.

      Getting pissed

    3. David Rodger on

      Almost the end of November and still no update on European delivery from "mid-November". Some kind of update would be great if possible please, as I'm starting to worry that ti's just not turning up.

    4. Sebastian Stigter on

      An update on EU delivery would be nice and only seems fair to me..... come on guys, inform us!

    5. Missing avatar

      Geoff Webster on

      Hi I'm a Twin Pack backer in the UK and not seen anything yet - when can I expect delivery?

    6. Missing avatar

      Blaine Pinch on

      At what Point should I be concerned that I have not yet received my portal (in Canada)? Is there anything I can do to track it's progress?

    7. Missing avatar

      Leo Agustin on

      Are there any manuals? Any way to make the Portal only use fast lanes? I really don't see much of a difference in internet speed. I did a speed test and they're almost the same.

    8. David van Ballegooijen on

      Oh that is odd. The shipment and distribution company you guys work with was known to have their port in Rotterdam though.. (I was actually happy about that as I live in the Netherlands) Does it really have to go back through the UK or could a few phone calls solve this? (I'm Dutch, could I help?)

      Hardly makes sense to distribute away from the main continent doesn't it? Plus the English post isn't exactly the most efficient..

    9. Allan Suarez on

      Received white portal and I ordered black. What are procedures for returns?

    10. Ali S
      Superbacker
      on

      ah, I scanned through for "twin pack" and didnt' see anything, on a second read through I see the following - ok, that makes sense, though fwiw I'd recommend adding the "twin pack" string to your updates so folks searching for "twin" go directly to the relevant update.

      Thx!

      "Second and additional units: We are still very tight on supply, and in order to ensure that all backers get their first units first the ETA for delivery of second and additional Portals is scheduled for the week of 11/21. "

    11. Ali S
      Superbacker
      on

      I, too, only received one portal though I'd pledged for a Twin Pack; please advise.

    12. Missing avatar

      Al Marsman on

      I am in Canada and a early adaptor and I have never received my portal. Who do I contact ?

    13. Missing avatar

      Stephen Thomas on

      Only received one portal of my Kickstarter, Twin Pack. Is this a known fulfillment issue? When will you be sending the other one? Really want to set up both at same time.

    14. Erik Winkelaar on

      I am een European Backer from the Netherlands. The ship that carries European Portals is diverted to Rotterdam (Netherlands). It is unbelieveable that the European Shipment will be transported from Rotterdam to Felixstowe by truck for Customs clearance?? I am glad that England is still a member of the European Union.

      Hopefully UK Customs Duties are the only (European) Duties to be paid.

    15. Missing avatar

      Jason Steele on

      Communication is great - although the last day of October is cutting it fine ;)

    16. Sebastian Stigter on

      Thank you for this update! Although I can't wait to receive my Portal I understand that these delivery issues are not your fault and compared to other projects a delay of two weeks seems is acceptable in my opinion.

    17. Levy Rivers
      Superbacker
      on

      Disappointed...Understand especially given mesh feature should arrive about the same time as my second unit... Keep us informed and all will stay OK.

    18. Erwin Steneker on

      Maarten... funny man. LOL

      I'm ok with the delay... as long as I'm kept informed. Thanks for the update!

    19. Maarten Reijgersberg on

      I live in Rotterdam! Can't the truck to the UK stop by my house? �

    20. Paul Naber on

      You are so fabulous. Updates are timely and wonderful. My wheels are turning: how do I now invest in the company, so I can help spread the Portal across America?

    21. Clyde Stringer on

      Received my Portal on 10/28. Set up was easy. Speed improvement impressive.