Share this project

Done

Share this project

Done
Crowds can slow WiFi to a crawl, but not Portal. Stream ultraHD videos without buffering and play Internet games without lagging.
Crowds can slow WiFi to a crawl, but not Portal. Stream ultraHD videos without buffering and play Internet games without lagging.
Crowds can slow WiFi to a crawl, but not Portal. Stream ultraHD videos without buffering and play Internet games without lagging.
4,562 backers pledged $791,862 to help bring this project to life.

Use this space to cheer the creator along, and talk to your fellow backers.

Have a question?

Only backers can post comments. Log In
    1. David U
      Superbacker
      5 days ago

      Sorry for the last comment. Wrong product. Portal is AMAZING! It's one of the best if not the best router on the market today.

    2. David U
      Superbacker
      5 days ago

      It's like they have closed up shop. I wonder what the hell happened? I was so looking forward to this device. Does anyone know what happened to them?

    3. Eric Fortin on May 16, 2018

      Any updates on the firmware?
      Is the mesh networking working?

    4. GarySh
      Superbacker
      on April 27, 2018

      Seems like Ignition Design Labs has abandoned supporting the 4562 people who gave them $791,862.

    5. Missing avatar

      Jack on February 16, 2018

      @tschudi i heard Razer has shown interest in portal, i havent looked into it yet but it does sound promising.

    6. Missing avatar

      tschudi on January 1, 2018

      After initial start-up the router is mind-blowing fast... however, as soon as day 2 Begins, the router is slower than any router I had ever had.
      By the way after a few weeks I placed my portalwifi in the drawer to wait for more stable SW updates. Now it's half a year later and I made the very same experience again.
      What can be set wrong? Or is there an update coming to address that?
      By the way: I've read that many Amazon customers made the same experience, so a SW update which solves that would be key... otherwise I have to give-up on portalwifi... So please replay and let us know if there shall be hope. Thanks.

    7. Missing avatar

      Thomas
      Superbacker
      on December 19, 2017

      I have a question for the creators of this product. Tried to send it thru email. Sent December 6th still no reply. Hey creator do you still read these comments. How can I get my question answered?

    8. Missing avatar

      Rob Ellis on December 12, 2017

      2x white EU Portals listed on eBay

    9. Missing avatar

      Rob Ellis on December 9, 2017

      I have 3 barely used (opened, tested and put back in the box) European Portal's for sale if anyone's interested? I will be putting them up for sale on ebay shortly.

    10. GarySh
      Superbacker
      on December 8, 2017

      What (if any) implications does the announcement that Razer is going to be selling gaming-optimized version of the Portal. Does that mean that there will be improved support for the current router, or has it been abandoned?

    11. Missing avatar

      David Haworth on October 18, 2017

      so, are we getting a firmware update to fix the KRACK vulnerability?
      and you know, to add all the functionality that every there router has...?

    12. Missing avatar

      VB on September 28, 2017

      Im getting certificate warnings when entering web interface on safari in OS X sierra has anyone else experienced this?

    13. Piero Bosco on September 14, 2017

      hi, I have tried to setup port forwarding on this and I can't get it to work. it doesn't seem to allow external access, despite switching off my firewall in Win10 and I don't have any other security software... Has anyone been able to get this to work at all??

    14. Missing avatar

      Róbert Lukáč on September 1, 2017

      I am from Slovakia. The postage should not be that expensive for a package of this size.

    15. Missing avatar

      Frank Martens on August 31, 2017

      @Robert,
      Where are you located ?

    16. Missing avatar

      Róbert Lukáč on August 30, 2017

      @Frank

      If you really wanted it I could sell you. It is the black one.

    17. Missing avatar

      Frank Martens on August 25, 2017

      @IDL
      I'm so happy from day one I installed the portal but I want a second one for mesh network. My problem I need the European version.
      IDL please help ! !

    18. Jonny
      Superbacker
      on August 24, 2017

      Curious how the Portal compares with Linksys Velop which also runs DFS?
      The Portal has further reach on paper it seems.

    19. Missing avatar

      Roy W. Andersen
      Superbacker
      on August 24, 2017

      KS early adopter: $149
      Retail price: $148

      So the only "advantage" to getting it earlier than retail is that we had a fancy paperweight for months waiting for even the most basic router features to show up, and for that we paid extra.

      Guess that's the first and last time I support you guys. The portal itself has eventually become a decent product, but if you launch a new campaign I'll wait for the product to appear in retail instead. That way I'll save a bit of money, avoid a lot of frustration, and I get a finished product.

    20. Ignition Design Labs Creator on August 23, 2017

      If you have not received your Portal, please contact us with your email information. We continue to send out emails every week to those that have not completed their order survey from backerkit. But some of you are difficult to find since we only have the email addresses used in the campaign. You can reach us at support@portalwifi.com.

    21. Missing avatar

      Justin McIntntosh on August 21, 2017

      Still waiting for mine!

    22. michael pichler on August 12, 2017

      i still did not got mine!? please would you helo me! i paid for it so i eant to get it...something went wrong...please check the data!!!

    23. Missing avatar

      kenneth wijnen on August 8, 2017

      We got scammed people..
      We got a shitty router witch it still is tonthisnday foward.
      And we paid $28 more( without shipping) then for what they sell them today. Fool me once shame on me. Fool me twice
      Never a Portal again ;-)

    24. Arnoud Bijvoet
      Superbacker
      on August 4, 2017

      Creator, the Portal device is not powerful at all. It lacks a good management system and configuration possebilities, which any other wifi router and software, app, has. Though basically functioning, it does not meet my expectations of the Portal you promoted in the KS campaign. What are you going to do about this situation?
      Are there any upgrades comming up on short notice?

    25. Shelley Stomieroski on July 27, 2017

      I am still waiting on delivery of my Portal what the heck is going on???
      This has gotten really weird , there should be something that can be done for kickstarter backers to help either get their products they helped back or offer some sort of refund....

    26. Missing avatar

      David Haworth on July 25, 2017

      Is there any chance we could have some firmware updates? the feature set is bare in the extreme both in the app and the web interface. If I had known that there would be pretty much no support for anything beyond the very, *very* basics then I would have looked elsewhere.

    27. Ankesh on July 23, 2017

      Sigh...I've been waiting for my current router to die out and it is dying, so now I am setting up the Portal (i was an early adopter). I have CenturyLink Gigabit connection which works well on my old Netgear but speeds were dropping off as it is several years old. I tried to hook up my Portal which has Portal-1.1.027_factory-1.0.75 firmware but I cannot get to the internet. My ISP requires that I do VLAN tagging in order for them to ready my PPPoE username and pw which I know is correct. With the minimalistic WebUI, I cannot setup VLAN tagging which is crucial for me to get internet. There is no manual way to upgrade the firmware from what I can tell. Am I just stuck now? Why not at least have a manual way to upgrade the firmware. I put in a support ticket, so hopefully there is some backdoor to do this. If not, I'm not sure what to do and worried I just wasted the $150 for my blood red colored one. Anyone else had this kind of issue? Looking on the website community section, I couldn't find any discussions on this kind of problem.

    28. Missing avatar

      Jason Myrup
      Superbacker
      on July 18, 2017

      I just found out that you can't change the samba share name from the default or it won't work. It's possible that this only happens with meshed routers, but after I put the name back to the default that was there (look at the the default DLNA name if you don't remember) Samba started working

    29. Missing avatar

      Jason Myrup
      Superbacker
      on July 18, 2017

      Samba worked for me until a few days ago. I reformatted the drive to do a local back up, not I can't connect. ftp works, but samba doesn't. Any ideas?

    30. Ali Raza on June 23, 2017

      Mine arrived today !

      Thanks

    31. Ali Raza on June 20, 2017

      Hi there STILL not received my portal despite multiple requests for a shipping date...please do let me know ...thanks!!

    32. Missing avatar

      Robert Pound
      Superbacker
      on June 19, 2017

      Arrived today thank you

    33. Thiago N on June 14, 2017

      I also have not seen any difference in speed on the 2.4 but on the 5.0 it is slower the my original router I have not used it at all because of wife and kids keep complaining why is the wifi so slow I am using my original router that I got for free from Tmobile.
      I also would like a refund.

    34. Missing avatar

      Andy Taylor on June 11, 2017

      I've tried contacting customer service through web forms and emails, send an PM to the creator, send a PM through Facebook and left a comment on their page today.

      Let's see if I can get some response with a confirmed delivery date.

      This is very frustrating!

      Next to report to Kickstarter and find the best way to escalate this as well as make the wider community aware of the total lack of customer service as well as the fact you may never receive what you pay for!

    35. Damon R.
      Superbacker
      on June 10, 2017

      I went with AMPLIFI after this project was a bust for me in the United States.

    36. Missing avatar

      Robert Pound
      Superbacker
      on June 7, 2017

      Ditto

    37. Missing avatar

      Andy Taylor on June 3, 2017

      Despite a number of emails confirming you will be arranging to send the product(s) out, nothing... and now no responses to requests for updates.

      Please advise as to what is going on.

    38. Missing avatar

      Robert Pound
      Superbacker
      on May 31, 2017

      And not been messaged

    39. Missing avatar

      Robert Pound
      Superbacker
      on May 31, 2017

      I still have nothing

    40. Grace
      Superbacker
      on May 31, 2017

      Yeah. This was a waste of money. I see no difference in my internet speed. I also have had so many problems with it and Comcast. Anyway I can get a refund?

    41. Missing avatar

      Robert Pound
      Superbacker
      on May 23, 2017

      Any news?

    42. Kristopher on May 22, 2017

      Just wondering if there are any plans to offer a smaller version to mesh with the standard Portal? I live in a smaller home so I don't need another Portal, but something that will work just as well for one room that never gets a good signal. Thanks in advance!

    43. Ignition Design Labs Creator on May 10, 2017

      Robert,

      I'll look into this issue with our shipping partner.

    44. Missing avatar

      Robert Pound
      Superbacker
      on May 10, 2017

      You said you would send me one as I didn't receive unit but heard nothing since even though sending private emails so trying here

    45. Missing avatar

      Mark Kowatch on May 8, 2017

      I am SUPER happy with my Portal. THANKS to the team for bringing a great product to market !

    46. Ignition Design Labs Creator on May 5, 2017

      Dear G,
      Our apologies that our customer support engineer did not address your concerns and miscommunicated that your log files were accessed remotely.

      Portal does not require or collect any personal information to setup and operate. In order to support you, we require your Portal ID from you. With your Product ID, our support engineers are able to check basic device health status of your Portal.

      We cannot remotely generate or access operating logs. However, we may request that you generate these log files from the web browser interface and send them to us. The log files contain Portal state changes and error codes that can be useful in helping our engineers to troubleshoot problems with your Portal. Portal cannot track the websites you visit or collect the content of your network traffic.

      We care greatly about our customer’s privacy. Our business is about selling great routers, not about selling customer data.
      If you have and additional questions or concerns, please let us know.

      Sincerest regards,
      Portal Customer Support

    47. Missing avatar

      G Wright on May 2, 2017

      I recently raised a support ticket because the 2nd of my two Portals in the meshed network dropped out twice, following what appeared to be a recent firmware update.
      While exchanging emails with the support team a comment was made where they indicated logs had been checked on my portal router while reviewing the the status of my device, your team had gained remote connectivity to my Portal Wifi, within my home to check it's status and interrogate logs. I was shocked and appalled that Ignition Labs / Portal team had backdoor access to my device which was used without my knowledge or consent!
      I responded to your support team and have sent a follow-up demanding answers of why this facility to remote access a customers equipment exists without my knowledge or documented anywhere, why it says nothing in your privacy policy about this practice and that I want this practice explained and ceased immediately.

      Since I raised my concern a month ago, and followed up over a week ago, Zero response and Portal seem to mysteriously be ignoring my question!!

    48. Ignition Design Labs Creator on May 1, 2017

      Hi Martin,
      The UPS tracking number indicates that they were not able to deliver and returned the Portal to us. Please let me know how you'd like to proceed. https://wwwapps.ups.com/tracking/tracking.cgi…
      support@portalwifi.com

    49. Martin Klos on April 28, 2017

      Hey,

      Is the Product already send? Can you please give me a tracking number?

      If not send until now, can you please cancel and pay back money, i will move to another country soon and i can not receive you product there ;(

Show older comments