Shipping Progress Update
This update is to all those who have not received their shipments yet.
If your pledge does not specifically say "EU friendly" then your shipment falls into this category even if you are in the EU.
I understand the delays are frustrating. Please understand that I am feeling frustrated as well. I have paid for products with a seemingly reputable manufacturer who was very responsive up until the point where I gave them the deposit on the job. From that point, communication dropped drastically. They delayed the project again and again with little to no reasoning given. When they finally finished the order they were supposed to prep 3 shipments. The two went out to the EU and to the USA and I still have no answer as to why the 3rd shipment did not leave at the same time. I received the shipment in the USA and found hundreds of damaged products. Spiral Galaxy reported the same issue. To add insult to injury we paid for expedited shipping on these damaged products. I reported the damages to the manufacturer and after they denied the issues and blamed it on the shippers they finally checked the shipment that the still had not sent (still no answer why it was still there). They found 30% of these were damaged as well. I finally got the shipment off to VFI for the 3rd shipment and they are packing the shipments up. I email VFI every day asking for updates. They report that they are packing but have not shipped yet. In addition to all of this, the manufacturer has sent fewer products to each location than were ordered. They are refusing to produce replacement cases for the damaged all-weather cases so I have been forced to find another manufacturer to produce replacement waterproof cases in a pinch. The original manufacturer is also refusing to refund me for the damaged products. I am still trying to resolve these issues with them. Needless to say, I will not be working with that manufacturer in the future. I have tried to be polite not using their name through this process to give them a chance to make things right which I am still waiting to see. I have a new manufacturer who is producing the replacement cards as I do not trust my previous manufacturer.
The replacements are a separate issue. This was a mistake that I made. Though they are minor I want everyone to have a complete copy of the game as it should be. On top of all the other issues, I could not afford to send the replacement cards free of charge to every backer. We are charging $1 but we only see $0.60 of that due to credit card fees. Even with this small fee, I am still taking a huge loss on the replacements. The orders for the replacements defined the quantity I needed to print. I am ordering many extras so you can still get them if you have not yet. I have found a new manufacturer, gotten quotes and samples. I have sent the files and we will be producing and shipping them as soon as possible.
I am available to all backers personally responding to every issue and question. I am doing everything I can to get these shipments moving forward. I understand the frustrations with the delays. I also appreciate your feedback. I do not want anyone to feel like they cannot express the way they feel through this process. I do want you to know the facts and that I am in no way ignoring or prioritizing backers. Though at this point another apology is redundant I am sorry and I hope my actions reflect that as well.
I hope to have more info soon.
Portal Dragon LLC