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Take your island with you. Play anywhere with this portable deck transformer game.
Take your island with you. Play anywhere with this portable deck transformer game.
4,803 backers pledged $99,028 to help bring this project to life.

Shipping Info, Replacements, and Contest results.

Posted by Portal Dragon (Creator)
69 likes

"Rest of the World" Shipping update 

I just got news this morning that the Rest of the World shipment left on Saturday for VFI. I contacted VFI they have received the shipment, we confirmed all of our details and I hope the individual shipments get on their way very soon.

Many backers receiving delivery in the EU have commented or contacted me. Unless your pledge name says "EU Friendly" you should not have gotten an email notification or a package. This will be rectified soon.

I am very sorry for this as I know these will be some of the "longer" shipments as well. The original plan was to have these shipments on their way while the USA and EU were awaiting the air freight. This would have hopefully caused all shipments to arrive in roughly the similar timeframes. Factory delays and then a final reinspection of the shipment after reported damages in the EU and USA shipments delayed this further. Though they did find a couple hundred damaged units and kept them from being passed on to backers. All in all, I understand that it is very frustrating and I am very sorry for all the delays. I am very thankful for all the patience that has been shown by our backers and I am very excited that your games are one step closer to making it in your hands.

Replacements 

If you have been watching the comments or discussion on BGG you may have seen talk about card replacements. There are 5 cards that have minor errors. These mistakes do not hinder gameplay. The worst of these is the reference card. On the side that lists the Feats, there is one incorrect icon and another incorrect number. The other 4 card errors are missing icons that are only used during sorting. 2 feats are missing their unlock symbols and the chief cards are missing their villager icons. I am sorry for these unfortunate mistakes. As it stands we cannot afford a full replacement and shipment. The solution we came up with is a $1 replacement order. This is available through our website for those who are interested. For $1 we will ship the 5 replacement cards anywhere in the world. This does not cover the cost but will help with the shipping. This is available for Backers and Pre-Orders only. You must include your backer number or the email attached to your pledge as well as a paper or plastic card type in the order notes while checking out. You can order yours here: http://portaldragon.com/product/palm-island-replacment-cards/. I am working to produce these replacements now and the available quantity will be based on the initial response. In addition, I will bring these to cons to give to backers free of charge.

Launch Email Sign-Up Contest Results

We had 224 signups for the Portal Dragon Launch Email List. Thank you so much for all of your participation. Jose Perez Aranda and Matt Jones were drawn as the winners and will receive Palm Island water bottles. 

Thank you all once again,
Jon Mietling
Portal Dragon LLC

Matt Jones, Brian Bartlett, and 67 more people like this update.

Comments

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    1. Portal Dragon 3-time creator on

      @Stefano Padovani - Yours is coming with the shipment from China.

    2. Portal Dragon 3-time creator on

      @Vaggelis Vernadakis - they will be shipped after.

    3. Missing avatar

      Vaggelis Vernadakis on

      I ordered also the replacement cards. Do you know if they will be shipped along with the base game or later? (I am with the No-friendly EU pledge).

    4. Stefano Padovani on

      I'm from Italy and still waiting for the game (basic pledge).

      Is there an estimate for the delivery?

    5. Portal Dragon 3-time creator on

      @Rob Wintermans - yes yours is coming with the shipment from China.

    6. Missing avatar

      Rob Wintermans on

      I'm also Dutch and haven't received it either. It's possibly because I didn't get the EU-friendly option, right?

    7. Xildur
      Superbacker
      on

      Thanks! Much appreciated.

    8. Portal Dragon 3-time creator on

      @Xildur - Nothing is "wrong" with your shipment other than it has suffered many delays much to my frustration. I am sorry and I am doing what I can to speed this along.

    9. Xildur
      Superbacker
      on

      A lot of Dutch people have received their game, I haven't. Is there something wrong with my delivery?

    10. Portal Dragon 3-time creator on

      @Isaac Johnson - No problem. I have updated that for you.

    11. Missing avatar

      Isaac Johnson on

      Oh jeez, I ordered a set and put in my backer number but forgot to add that I need plastic cards, my order is #4517 can you fix that for me? Sorry and thanks

    12. Missing avatar

      Granata Jester
      Superbacker
      on

      Order placed! Really appreciate the replacement!!

    13. Portal Dragon 3-time creator on

      @Granata Jester: it will be $3 for 3 sets.

    14. Portal Dragon 3-time creator on

      @Shane Hall - Email me at jon@portaldragon.com and I will get this sorted for you.

    15. Missing avatar

      Granata Jester
      Superbacker
      on

      For the replacement cards. Is the payment for the shipment regardless of the number of sets? ( I Ordered 3 sets: all plastics)

    16. Missing avatar

      Mr Kane on

      @Portal Dragon.
      I will have the same problem as Andrew with a change of address for the replacement cards.
      This will not affect the original pledge, just the replacement cards. Where I am getting them sent, if it's in form of a letter rather than a parcel it will be refused.
      How should I contact you about this?

    17. Joe
      Superbacker
      on

      Thanks for offering replacement cards!

    18. Portal Dragon 3-time creator on

      @Andrew - We will use your same address as your pledge. If there is an issue with using this address please let me know.

    19. Missing avatar

      Andrew
      Superbacker
      on

      Just ordered replacements. My shipping address is same as billing; I also didn't see the option to enter a shipping address.

    20. Lenny
      Superbacker
      on

      The replacement cards are appreciated. Just placed my order.

    21. Joe Fourhman on

      Very cool that you’re making replacement cards available. I’m planning to go to PAX Unplugged, hope to see you there.

    22. Kwan
      Superbacker
      on

      @Portal Dragon: thank you so much

    23. SpiderFighter on

      I couldn't have said it better than @Rodney Somerstein. Cheers for your dedication to your customers.

    24. Missing avatar

      Rodney Somerstein
      Superbacker
      on

      Thanks for the quick update!

    25. Portal Dragon 3-time creator on

      @Rodney Somerstein: I got your email and updated your order.

    26. Portal Dragon 3-time creator on

      @Pedram Veisi: I have updated your order with your backer number.

    27. Portal Dragon 3-time creator on

      @Kwan: yes, i will be updating this soon.

    28. Missing avatar

      Rodney Somerstein
      Superbacker
      on

      Thanks for the option to order a set of replacement cards. I have done so. I would have gladly kicked in a couple of dollars to help cover the cost if you had offered the possibility to do so. Many publishers wouldn't have bothered with updated cards and just posted errata, so I like to support those who go the extra mile.

      Also, the form on your website didn't offer the option to enter a shipping address. I send an email to info@portaldragon.com with the correct shipping info. Is this enough or do you need me to do something else to get this corrected?

    29. Missing avatar

      Pedram Veisi on

      I didn't see the notes section and forgot to add my backer number (3069) to the order. Is there a way to update the order?

    30. Missing avatar

      Rainer Woreck on

      Doesn't that just suck getting everything organized only to find out after the mistakes made.
      Glad to see there is a way to get the cards reprinted to their correct state, at least in a manner that doesn't cost too much.
      I know of several bigger companies that wouldn't even bother fixing mistakes and would rather just post errata on the internet, much to annoyance of anyone who doesn't look these sorts of things up.
      I've already posted away for the replacements of the two decks.

    31. Missing avatar

      Brenton McKinlay
      Superbacker
      on

      Thanks for the update; replacement cards ordered.
      You've handled things really well and I've been apart of projects with far more troubles than this so don't sweat it. Keep up the good work and I look forward to receiving the game.

    32. Kwan
      Superbacker
      on

      Will the minor errors affect with PnP too ?
      Do we need a new file ?

    33. Yves on

      @Portal Dragon Thanks!!!

    34. Portal Dragon 3-time creator on

      @Yves - I am ordering replacements for both types. Please state which you would like in the order notes. If this is not included we will include the type that matches your Kickstarter order.

    35. Yves on

      Thank you so much for offering the replacement cards. I just went to order a set but didn't go through with it because it doesn't identify if they are the basic cards or the plastic cards. How do I make sure the right ones are selected? The game I backed was for the basic cards.

    36. Hellspark
      Superbacker
      on

      Not worried about the delay and happy to pay $1 USD for shipping the replacement cards.

    37. Portal Dragon 3-time creator on

      @Zi Ray Wang - I'm am not sure which issue you are referring to. I am working to get things moving as fast as I can. We have experienced far more delays then should happen with a project of this size. I wish I had an established relationship with a manufacturer that I could depend on but as this is my 3rd project I am still trying to find a relationship of that caliber. As a young company using a crowdfunding platform things will not always be perfect. I am always trying to do better. I appreciate your concerns as they will help me to improve my services for future projects.

    38. Zi Ray Wang on

      @Portal Dragon You don't seem to think that was an issue? I'm sure you are doing the best you can but at some point apologies and excuses starts getting old.

    39. Portal Dragon 3-time creator on

      @Hamish - No problem I will fix it up for you.

    40. Hamish on

      Ah crap, I forgot to put in the note that it was for the paper type replacements. I put my backer number, will that help?

    41. Penguin on

      ordered replacement althought i havent received the game lol...

    42. Portal Dragon 3-time creator on

      @Alain Deschênes - I took a look and updated it for you. You are all set.

    43. Alain Deschênes
      Superbacker
      on

      Sorry to here about the shipping issue.
      About the 5 replacement cards, it seems that I have missed the order note field.
      Is there anyway to modify or provide the information in another way ?

      I have backed the hybrid level (plastic cards with cardboard magnetic flap box), 1x only.

      Thanks for keeping us in the loop.

    44. Justin Boehm
      Superbacker
      on

      Good stuff, I'm sure it will help others, thanks Jon! Also thanks for all you do, as always, you're awesome :)

    45. Portal Dragon 3-time creator on

      @Justin Boehm - Ah, I see now. Thank you. I have updated it.

    46. Justin Boehm
      Superbacker
      on

      Not that I don't love Zephyr, just thought you should know :)

    47. Justin Boehm
      Superbacker
      on

      I have the same issue Lars did, the link on the order page leads to the FAQ for Zephyr lol

    48. Portal Dragon 3-time creator on

      @Mathias Jilken - no this is not an issue as long as you include your backer number or email in the order notes.