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This tiny device brings Bluetooth capability to all of your audio devices. It even lets you sync headphones with a friend!
This tiny device brings Bluetooth capability to all of your audio devices. It even lets you sync headphones with a friend!
16,019 backers pledged $804,268 to help bring this project to life.

August Update

Posted by Podo Labs (Creator)

Dear backers!

First of all, we would like to thank you for using your jack and sending us valuable and awesome feedback about the product. We appreciate it gratefully and glad that we were able to fulfill many orders. If you have any Jack feature suggestions we are open for your feedback as well!

Second: If you have any questions, our email support is there for you! Drop a message to describing the issue or simply refer to FAQ

Third: we are aware that some of you have not received Jack yet. We appreciate your patience and advice you to keep an eye on your inbox/mailbox. New batches are still shipping! In fact, several thousand jacks shipping from overseas distribution center starting next week.

Several batches of Jack are still in production and will be finished shortly.

Thank you for supporting our project and do not hesitate to contact us!

Chris White, Tyler Poelstra, and 63 more people like this update.


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    1. Deng Chengzhi 4 days ago

      2 years passed, still received nothing. Could I get my refund?

    2. Eric Brandt on

      I never received my product.

    3. Missing avatar

      Anita Suhanin on

      Still waiting, weeks after receiving a “shipped” email. This is only the 2nd project I’ve backed on kickstarter and you’ve ruined the experience for me.

    4. Loren Baird on

      I was charged. I have received a tracking number 6 and a half weeks ago. Nothing showing it is in progress. USPS doesn’t show it. doesn’t show it. Almost 2 years later.

    5. max robins on

      got something saying it was shipping to me but not a valid tracking number. please contact me to arrange a refund or reshipment

    6. #boycottkickstarter #boycottpodolabs on

      It doesn't take over a month to ship by boat from china to america. Are you guys too busy with your latest "business", pledgecamp, to even bother pretending that you didn't rip us off?

    7. Missing avatar

      Tom Nash on

      Jan 15 i got an email with a tracking number.

      I typed the number into the site and no updates. Also doesn’t appear to be a USPS number

      Today is Feb 21 and still nothing

      Add this to the list of more Podo labs shadiness. Seriously, you guys ruined Kickstarter for lots of us here. Such a bad experience.

    8. Missing avatar

      Joseph Bischoff on

      I received a tracking number over a month ago but the package still has not been received by the postal service. Help me understand what’s going on.

      Thank You

    9. Missing avatar

      Crystal Stone on

      Still haven't revived order even after receiving a tracking number that hasn't moved

    10. Missing avatar

      Dianne Sod on

      I also received an email with a tracking number on Jan 16. It is now Feb 2 and I have not received a package nor been able to track it as the USPS status for the provided number remains “awaiting package” over two weeks later.

    11. Missing avatar

      James Takakura

      I have yet to receive my order. Are you still shipping your product out?

    12. Barry Levinson on

      Hi Barry Levinson,

      Your Podo Labs order 668215 / 7105787 has been shipped.

      The tracking number is: 420816329374869903503480894658

      You can track your order at

      Please note it could take a few days for the tracking information to show. Thank you.

      Expert Xpress

    13. Missing avatar

      Dianne Sod on

      I haven’t received my order yet but was surprised to get an email tonight notifying me that my package shipped and a USPS tracking number was included. There are no USPS status updates for the tracking number yet, but this was a pleasant and (at this point) unexpected development.

    14. Missing avatar

      Tom deGroh on

      I am looking here to fulfill this need. Podo labs has lost any faith I have had in them. Their camera was a disappointment, and this is vaporware.

    15. Missing avatar

      shibu varghese on

      I will believe when I see the product.

    16. Missing avatar

      Norma Falleroni on

      Very disappointed!!!!!!!!
      If all of the units are completed, why are you waiting until mid-January to send them? I will believe it when/IF I ever see it. I really wish I never backed this product!!!

    17. Jw Siegel on

      @andrew lafontaine - That's where I'm at - It might be a viable device, but I've already (long since) migrated to other hardware -

      But Podo needs to be held accountable for all the crap that they've pulled over the last 2 years.

      Feet - meet fire.

      We'll see where we end up.

    18. Andrew Tripp on

      So... are we EVER going to get ours? Or should we all just file a class-action lawsuit of not being given what we were promised/given sufficient updates/notification of the failure of the product? Thousands of us are still waiting for any information as to when we even MIGHT be getting our backer packages.

    19. Missing avatar

      Rob Rhodes on

      We are rapidly approaching the 2 year mark since I backed this project and still have not received anything. And it's been radio silence for several months now. Deeply disappointed in Podo Labs.

    20. Missing avatar

      Andrew LaFontaine on

      @Jw Siegel

      there's already better stuff out there. I've lost interest. I just want it because I paid for it, but I doubt I have any need for it any longer.

    21. Jw Siegel on

      A real (sort of) update... I will always give credit where credit is due... Still less than thrilled - but this is, at very least, more information than was had before.

      Tania (Podo Labs)

      Dec 18, 14:59 PST

      Hi JW, let me try to answer all of your questions here:

      Delays are linked to shipping. I am trying to get more information from the shipping partners at this moment to provide more useful feedback.

      Additional processing needs for larger batches like the US one since we are shipping all the once. We did not have this issue with European countries because the batches were a lot smaller.

      We will write an update once the batch to the US ships out.

      I can't talk for our CEO unfortunately.

      That was the reason we switched our support team. The previous team was not keeping a good track of the tickets. That is why I am here to fix them all.

      None of the questions are ignored. We go through Kickstarter comments pretty often and try to give feedback to everyone who demands it.

      The shipping date is changing due to the size of the batch.

      Please let me know if you have other questions.

      JW Siegel

      Dec 18, 07:59 PST

      What kind of delays?

      What additional processing?

      Even making 100 a day (e.g. 2 per assembler w/ 50 assemblers) there has been sufficient time to produce the entire required run since last February when we were told that you were making "3000 a week"

      Why have there not been any additional updates since the last update in August?

      Why do the VIPs such as Eddie Lee make statements such as "Lack of comments or updates, or shady answers that ignore tough questions are bad indicators" - then couple that with a lack of comments and updates - along with failure to answer questions?

      Why has Podo support failed to answer my multiple (previous) tickets as submitted?

      Why do questions as posted in the comments go ignored?

      Why does the ship date keep changing?

      Shall I go on?

      JW Siegel

    22. Jw Siegel on

      From: Support

      Sent: Monday, December 17, 2018 11:55

      To: JW Siegel

      Subject: [Request received] Status of order -

      ##- Please type your reply above this line -##

      Your request (8897) has been received and is being reviewed by our support staff.

      To add additional comments, reply to this email.

      Dec 17, 10:55 PST

      It's been 4 months since the last official update.

      Your customer service is, in a word, terrible.

      Still looking for a status on my order - You are at 22 months since funded.

      Still not getting specific information - still not getting replies to my tickets as submitted - and apparently I'm not the only person you're doing this to.

      It's been weeks since you've bothered to reply to me.

      I will continue to create tickets - posting them for further response on the kickstarter page -


      JW Siegel

    23. Missing avatar

      Lance Lieberman on

      Still waiting for mine.

    24. Jw Siegel on

      Fri 12/14/2018, 11:14
      ##- Please type your reply above this line -##

      Your request (8876) has been received and is being reviewed by our support staff.

      To add additional comments, reply to this email.

      Jeff Siegel

      Dec 14, 10:14 PST
      Still waiting for a reply to the (multiple) tickets that I have submitted, that have been entirely ignored.

      Any further updates available?

      *tap* *tap* *is this thing on??*

      One would think that after almost 2 years, and shipping 'thousands' of these devices, there would be more comment etc about how wonderful these things are - Instead, the updates of "I got mine" number in the... dozens? if that many... Yes - I admit - I'm growing more and more bitter about all of this.

    25. Missing avatar

      Shawn D on

      Still waiting on mine

    26. Jw Siegel on

      Wed 12/12/2018, 19:27
      ##- Please type your reply above this line -##

      Your request (8850) has been received and is being reviewed by our support staff.

      To add additional comments, reply to this email.

      Jeff Siegel

      Dec 12, 18:27 PST
      Still waiting... I can only take it, at this point, that there's no real interest in answering the previous questions?

      Anyone? Anyone?? Bueller???

      Request #8700


      JW Siegel


      November 28, 2018 13:06

      Last activity

      Today at 09:11

      Assigned to






    27. Justin Jose Caraang #KSPromotesFraud on

      December 2018. Still no product. What a horrible company

    28. Loren Baird on

      Very disappointed.

    29. Missing avatar

      shibu varghese on

      Anyone received this product?

    30. sonny khoshaba on

      Any update on this project?

    31. Missing avatar


      I still have not received my Jack units and it's been WELL over 1 year now! WTH is going on?

    32. Missing avatar

      Corey Voigt on

      Rot in hell, thieves.

    33. Robert Kim on

      This is a joke...where’s the promised product?

    34. Missing avatar

      Lynn Else on

      I have not seen any delivery. Please update when I will receive my product?

    35. Missing avatar

      Ross Yellen on

      Getting to the point where challenging and reversing payments is the next step.

    36. Miguel Angel Torres Ontiveros

      Hi, anyword on perk of backer 822?

    37. Missing avatar

      David Steinman on

      Posted on PledgeCamp on Twitter and Facebook and LinkedIn. I’m going to alert the media later this week. Watch the video.

      This is quite a hypocritical intro from Eddie Lee, co-founder of PodoLabs and president of PledgeCamp. PledgeCamp is supposed to be the next generation of crowdfunding to fix the very issue that Eddie and PodoLabs are part of.

      Their last ‘successful’ Kickstarter may be a success on the books for what constitutes a success for Kickstarter campaigns. However, after raising nearly $900k, they’ve left everyone hanging. They failed to complete the project and stopped communicating with their pledgers in August - about a year after the project was initiated.

      Eddie and PodoLabs are the very problem that Eddie wants to create PledgeCamp to solve. Greater transparency and better protection for investors.

      How can we trust them to do something that they can’t do themselves. I wonder if the news outlets would be impressed with their lack of transparency to the media and their pledgers about what they consider a ‘success’.

    38. Chris Rusanowski on

      Can we please get an update on this? How many people have actually received a Jack?

    39. Neil on

      On Nov 2, I wrote to their support and asked for product whereabouts.
      On Nov 5, they replied: "Thanks for patiently waiting. We apologize for the long wait. As we check into our system your Jack is awaiting to be receive into our courier warehouse. which they have to process it for shipment. As for now i don't have any accurate date when will it be arrive at your doorstep. Once the courier finished processing your order for shipment. they will send your order tracking number right away and have the order to be posted for in-transit.

      Again, thank you for your patience and rest assured that your order is already on queue and we are doing the best we can to cater to everybody's order."

      I guess they cannot afford someone who can write with proper grammar anymore.

      No sign of the product or other news.

      Perhaps folks want to start posting comments on articles like this one, which laud their delivery skills:

    40. Missing avatar

      David Steinman on

      Yes, read below. Essentially, they aren’t interested in this project anymore. They took our money and ran.

    41. Missing avatar

      David Steinman on

      I suggest as a community, everyone politely post to the 3 guys who lead PodoLabs, on each of their sites and on their new venture (PledgeCamp) via LinkedIn, Twitter, Facebook. Ask for responses to their abandoned Kickstarter project. Ask if they intend to complete the project or declare it a failure. I have done this already.

      Keep in mind, Kickstarter is not a store. You pledged money in good faith for a project to complete. This is not a guarantee. However, doing what these guys have done - dropped communications and haven’t specified their intent to compete the project - is just unacceptable.

      Let me know if you need any details as to who the three main guys are or where to find them in the sites I’ve mentioned.

    42. Jw Siegel on

      What a load of crap.

      "Choi, Lee, and Pullman launched several crowdfunding campaigns on Kickstarter, raising $2.2 million, which remains in the top 1 percent of campaigns on the platform.
      However, they claim to have realized the inefficiencies for participants — particularly investors — in a startup project.

      Investors are burned by projects that fail to deliver and are usually left with little recourse to recover funding.

      The subpar outcomes are a result of misaligned incentives between participants in the process, they claim."

      Ya think? I agree - at this point - they have first hand knowledge of 'misaligned incentives' - we gave them money - they ran away with it - certainly sounds mis-aligned to me.

      “If crowdfunding 1.0 was about opportunity, crowdfunding 2.0 is defined by accountability,” says Jae Choi, the CEO. “It’s a perfect moment to apply this new technology to a long-standing problem"

      Accountability... that's a laugh... especially coming from -him-

      Hmm... how about "crowdfunding should never be about a ne'er-do-well lining up to take money from good folks" - If you're not going to deliver, and not going to provide updates, you have no business doing business.

    43. Missing avatar

      David Steinman on

      All - a little research and utilizing my active access to LinkedIn, I’ve determined the founders of PodoLabs have turned their attention to creating ‘Kickstarter 2.0’ called Pledgecamp. They have revived about $17m in funding for this start up (article can be found in ( Iced posted a comments on LinkedIn and tagged the founder of PodoLabs and the CTO along with a link to this project. Let’s see if they bother to respond.

      The text of my public post on LinkedIn ...

      I find it interesting that one of the founders of Pledgecamp is the founder of PodoLabs. PodoLabs has successfully launched and delivered 2 products via Kickstarter.

      However, their most recent product that 16,019 pledgers pledged $804,268 in good faith to help get a new product off the ground, has failed to deliver. In addition to failing to deliver, they have ceased communication with their community as of August 16, 2018. Repeated attempts to request their progress towards manufacturing and delivering this product have fallen on deaf ears or a stamped, standard template is sent.

      Kickstarter has allowed companies like this to take money in good faith with no commitment to deliver. Companies like PodoLabs Has given crowd funding a black eye.

      Why trust the very same company owners to start a new crowd funding company, even if the approach is improved.

      Jae Hoon (J) Choi - would you like to comment, as one of the founders of PodoLabs and your product, Jack?

      Samuel Pullman - would you like to comment?

    44. Jw Siegel on

      Per previous updates, as of february last they were producing "3000 jacks a week" - which at this point would have been 126,000 jacks. Even allowing for a 50% slow down, at 1500 jacks a week, that's 63,000 jacks which is about (+/-) 3x the amount needed to fulfill this.

      Even with say, 100 jacks a day (100 x 5 days per week x 42 weeks) that would be 21,000 jacks.

      That's (guesstimating work force at 50 employees for the manufacturer) 2 manufactured, per employee, per work day.

      In other words - complete horse-shit. The numbers just aren't there for all the promises made by Podo.

      I'm tired of the hypocrisy, I'm tired of the lack of updates (now +90 days since the last update) - if Podo had been johnny-on-the-spot and provided regular (every week or two) updates - e.g. "we built 1200 last week - those are shipping tomorrow" or "supplier issues this week - we expect to have this resolved shortly" - I would be fine with it - but with the lack of update, the complete lack of transparency, the fact that the other kickstarters from this company are sinking (or completely sunk) at this point, there's a complete lack of trust (at least on my part) for any statement that is either pro-jack or pro-podo at this point.

      My skepticism has pegged and remains likely to be so until/unless I get my hot little hands on the product and it lives up to the multiple claims as made by podo - e.g.

      "delivers on it's promise for crystal clear sound, easy to pair" - "cut the cord tethering you to your device without compromising audio" - "CD-like quality" - "300mAh battery lasts all day"

      from the posts made previously, this device is apparently failing to live up to the claims as made - however, I believe in empirical evidence and will wait to make up my mind.

    45. Missing avatar

      Shawn D on

      Still waiting...