First of all, we would like to thank you for using your jack and sending us valuable and awesome feedback about the product. We appreciate it gratefully and glad that we were able to fulfill many orders. If you have any Jack feature suggestions we are open for your feedback as well!
Second: If you have any questions, our email support is there for you! Drop a message to firstname.lastname@example.org describing the issue or simply refer to FAQ https://podolabs.com/support/jack/
Third: we are aware that some of you have not received Jack yet. We appreciate your patience and advice you to keep an eye on your inbox/mailbox. New batches are still shipping! In fact, several thousand jacks shipping from overseas distribution center starting next week.
Several batches of Jack are still in production and will be finished shortly.
Thank you for supporting our project and do not hesitate to contact us!