Jacks are shipping!
Hope everyone had a great week! We're happy to announce that Jack units have continued to ship out during the month of April. Thank you everyone for your patience as we work to get these out as quickly as possible. We expect to continue shipping the majority of orders throughout May.
In other news, please welcome Aicee and Jason, the newest members of our team who are dedicated to providing support! They are excited to meet you and answer your messages.
Some frequently asked questions:
How do I change my shipping address?
Please message us on Kickstarter and we will do our best to change it for you manually if your package has not shipped yet.
When will my package ship?
The fulfillment center has all of the delivery addresses and will get through them as quickly as possible based on factors such as color selections, accessories chosen, region, and other factors. Unfortunately we cannot put a specific date on exactly when your package will ship.
When will I receive a tracking number?
You will receive a tracking email automatically from our partner when your package has shipped.
How do I use Jack?
Please take a look at the user manual here: https://podolabs.com/support/static/jack_manual.pdf
The Podo Labs Team