Jan 9 Update
Hope everyone had a healthy and safe holiday season! We're excited to move into 2018 with you all.
We are still on track to produce the next wave of units this month. We are waiting for one last material to arrive and finish assembly. We thank everyone for your patience.
Our customer service has been down since around the holiday season; if you've emailed us recently we're very sorry for the lack of reply. We have a new customer service hire returning to the states Jan 14, and her first day should be Jan 15th. We will do our best to catch up on every last email and invite you to resend your comments after this time. We know many of you have been asking for refunds, though as stated during the campaign in the FAQ and in prior updates, we cannot accept these requests as everyone's pledges together are essential in bringing the whole project to completion. We're very sorry for the delay but we're confident in the product, and we thank all of you for making this possible despite the setbacks. We are getting this done.
We will post another update shortly covering the assembly of this next wave of units. Thank you everyone, and again, Happy New Year!
The Podo Labs Team