Dec 15 Update
For the several hundred of you who have received Jacks, we're very thankful for the great feedback and reviews and we are eager to send out the rest. For the online manual, you can follow this link.
We will not be able to fulfill Jack this holiday season. A few hundred more will ship out soon but the rest will be after the holidays.
5,500 units will be assembled right after the new year, completing in the second week of January and shipping out by the third. Whereas our first production run was only black units, this next run will be for all colors.
Here is some good news in light of the manufacturing delays:
1. Voice assistant launch from headphones - Now you can launch your voice assistant from your headphones themselves. Hold down the play/pause button and it will launch it automatically.
2. More transmit mode compatibility - When using Jack to transmit audio from a non-Bluetooth source (like a TV, record player, etc.) we promised the ability to send synchronized, aptx low latency audio to up to two receiving Jacks. Now, we are able to support more, but not all, devices like 3rd party Bluetooth speakers or headphones. It's hard to make a full compatibility list because of unpredictable Bluetooth configurations, but we have tested with Bose and Samsung over-the-ear headphones with good results.
3. Improved antennae efficiency - In areas with high RF interference (like conference halls with wifi/Bluetooth devices everywhere), we were able to increase connection stability by tweaking the antennae configuration a bit. In regular use, the connection will be stable anyway but we're glad to make this improvement anyway.
4. Customer service improvements - On Monday, will introduce our first in-house team member dedicated solely to customer service! We are very excited and are looking forward to providing faster and better service to you.
We look forward to making further progress in production and getting each Jack that's left to you soon. Have a wonderful weekend and happy holidays!