Frequently Asked Questions
Yes. Shipping to the UK and US is included within the price
Unfortunately within the Kickstarter set up process there isn't an option to include or exclude countries from shipping charges (except the US), or to vary how much they are by country.
If you live within the UK, select the option "Ship within the US" and at the survey stage (after the Kickstarter finishes) when your address is collected for postage this will be clarified.
Please see the section just above this in the main text specific for UK backers.Last updated:
The 002 works in all standard light fittings – if you can put a standard 60W light bulb in the fitting then you will be able to use the 002 in there too.
If you are still unsure, you can measure the width of your bulb holder – if it is between 22-27mm wide then the 002 will work.
Where in the World you will use the bulb tells us the precise fitting you need (please see answer to question "How do I choose the voltage or fitting of my light bulb?")Last updated:
Yes, there is a two year warranty on every 002.Last updated:
In the US you only have to pay sales tax if your reside in Illinois, as this is where our US logistical partner is based. The current rate is 6.25%. More information can be found here: http://www.revenue.state.il.us/businesses/taxinformation/sales/rot.htm
In the EU there are no additional taxes, the items will be shipped from an UK based warehouse. All taxes are paid for within the pledge.Last updated:
We use warehouses in the UK, USA and Hong Kong – your order will go from whichever warehouse is nearest.
For everyone in Europe and Africa, that will be our warehouse just outside of London. For North and South America it will be from our warehouse just outside of Chicago, Illinois. For the rest of the world it will be from Hong Kong.Last updated:
We are confident that we can deliver the product to you in July of this year.
As mentioned in the ‘Risks and Challenges’, the biggest unknown is the length of time it takes to get UL certification, which can vary widely. We have estimated 2 months in this instance, but it has been known to be longer.
For the rest of the world that has 230V electricity, CE certification will be applied and we are very confident that this will be ready by April so that we can manufacture in May and deliver in July.Last updated:
If you selected the ‘Complete Room Set’, with four pendants then we will allow you to choose from the four non-metallic colors (Red, White, Black and Pastel Blue) you want for each of the four pendants. If you want a copper Drop Cap that is a separate pledge level. This will be determined on the survey sent around after the Kickstarter finishes. The Drop Caps will be the appropriate voltage for the bulbs that you purchase.Last updated:
We believe that the low light output of the bulbs means that most people will not want to dim it even if they could, and dimming would add extra cost to the bulbs - which we want to be accessible to as many people as possible. Therefore, the 002 is not dimmable.
The 002 is also not compatible with dimming switches even if they are at 100% brightness. This is true of most non-dimmable bulbs including the PLUMEN 001Last updated:
The Drop Cap Pendant Set is a tailor-made accessory for the Plumen bulbs - the Drop Cap covers the lamp holder and the upper part of the bulb, framing the glass tubes of the Plumen perfectly.
The Drop Cap Pendant Set comes with a painted metal ceiling rose, lamp holder, drop cap and also contains 2 meters (78") of matching fabric cable. It can be installed onto any ceiling and the cable length can be adjusted to your preference.
Screw Fitting (E26 or E27)
Cable Length: 2 meters (78")
Ceiling Rose Material: Metal
Ceiling Rose Diameter: 55mm (about 2 and 1/8 inches)
Ceiling Rose Height: 50mm (about 1 and 15/16 inches)
Drop Cap Material: Metal
Drop Cap Diameter: 53mm at widest point (about 2 and 1/16 inches)
Drop Cap Height: 99mm (about 3 and 7/8 inches)
Colors: Pastel Blue, White, Black, Red, CopperLast updated:
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