Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
I am so pleased with the Rostock V2 Max that I got from SeeMeCNC.
Totally different experience...
1) Shipped in less than 24 hours, delivered in less than 72 hours
2) Took less than a week to build - by my 17 year old twins - no help from anyone else
3) Wonderful build videos and step by step instructions
4) They released updated parts 3 weeks after I ordered the machine. When I inquired about the parts they shipped them free to me to install
5) Machine is building amazing prints with ABS, Nylon and PLA (we are waiting for delivery of other materials to try).
In short the exact opposite of Pirate 3D. It could have been so different for P3D, if only they had kept up a reasonable level of communications.
Refund day - dang I forgot. Liars
Anybody got a legal case in preparation? I would like to joind since I am tired of waiting and tired excuses.
Also, we are lacking some sort of platform to unite, those waiting for a printer/refund. Someone interested in founding a facebook group or so?
@Richard J Coldiron:
In December 2014 I met with the Ninja Blocks team in Sydney (the Ninja Sphere being another Kickstarter project which was funded in November 2013 and started shipping in March 2015) and asked them about their demo video, which showed a functioning Ninja Sphere.
Elliot (one of the developers) explained that the the casing was a prototype they had made and the proof-of-concept hardware (i.e. the loose boards and wires and such) were literally crammed inside the casing and pushed shut, like a sandwich with too much filling. The same went for their trilateration demo (which showed Sam (another developer, working on the machine learning stuff) walking through the house and lights turning on automatically as he entered the rooms) -- the demo was real, with nobody turning lights on behind the camera, but the demo software was programmed for that specific scenario and was in no way the final version.
I also asked them about the journey from PoC to final and got told stories of stuff that worked well in theory, but not in practice. On top of the Sphere is an 8x8 LED matrix used for notifications and such. It had a problem with light leaking between the LEDs, so they had to design a black "shield" to stop light leaking which cost more money and time. They couldn't just cut out some black paper and shove it in, it had to be done professionally, or it could be a fire hazard. So they spent the time doing it right.
So my point is, what you see in the video is never even close to the final thing. It's usually a proof of concept box crammed with wires and hand-soldered boards that is enough to make a slick video so they can start designing something that looks like the video.
And as far as I can see, the printer sitting on my desk at home and the one in the video, are the same. It's a "my first printer" (judging by the certification, the cold bed, the dead simple to use software and Treasure Island, which lets you one-click print things), so I don't care about ABS or heated beds or anything. The koch snowflake vase I use as a pen holder at work is awesome, my USB stick / SD card holder does what it says on the tin and the lens cap holder for my Canon 5D MKIII fits my camera perfectly. It's a 3D printer, and I'm happy with it, and that's all I wanted out of the project :)
Anyway, this was more about me sharing the humorous story of the Ninja Sphere and it's "cosmetic surgery for the camera"
I am so surprised that amazon would allow products sold by a company with a better business Bureau bbb score of F
It also shows they use a fake address in Palo alto california, wtf?? True to form, huh?
Still waiting for my heated bed printer. Any ETA for Canada?
FYI - I went through this link's bio information - https://www.kickstarter.com/profile/456569784 - and I got a refund through my bank I did the steps that was in the bio information - good luck with those that try it -- it took some time but it happened (I bank with BoA)
I really want to know who's parts were in their 3d printer they demo'd for the kickstarter intro video as well as the trade shows and mags when this all started. Obviously based on updates that printer was not at all what they were working on, because they had so much more development to do. I feel like this project was a bait and switch. Show a printer that appears to be done, and funding is needed to wrap it up, and manufacture it. Instead the funding is used to design a whole new printer that is not even as good as that printer demoed. I remember back when they told backers they were not customers and they are not obligated to us. I don't think that attitude has changed, they just learned not to say it to us. But their choosing to ignore us is speaks the same volume.
I am amazed at those as well who complained for so long, then they get their printer only to chastise others for being upset. I am not sure if its stockholm syndrome or just awful human beings. I am curious how many will push for a lawsuit. I doubt anyone will get anything from it, because the case will likely drain p3d of the funds and they will have to shut down. It may mean no one gets anything, but the P3d ship would be sunk as well. At this point I would even take a printer. I just want to get something from my investment and move on.
I await my cold bed Buccaneer in the USA. How soon can I expect it?
@Pedro Amazon will not allow that review..
They will block it from going online...
I HAVE AN IDEA!
Go to Amazon and leave them negative (thruthful) reviews about how you will never receive your printer and there is no company support. At the very least it'll be hilarious
I am still waiting for the hot-plate model in Singapore. Could you give me an estimate when it will be available ? I know you guys had some set backs with licensing, but it's been more than two years now.
And we're still waiting here :-)
Went to customer support - submitted a request about refunds and received this email response which includes this " understand that we will only be able to service refunds again from September 2015 onwards." So NO REFUNDS will be sent out this month as promised. And nothing until September or onwards. This simply consolidates my belief that they are dishonest.
"Thank you for contacting Pirate3D, your ticket number is (6986).
Please be informed that currently we are prioritizing serving our buccaneer-c customers first.
While we thank you for your support and patience, understand that we will only be able to service refunds again from September 2015 onwards.
Should you wish to change your option from refund to the cold-bed Buccaneer (buccaneer-c), please inform us via the "Change Order Type" Form."
I would like to have my refund. I do not see why some of the people posting here are still defending these people. In my opinion I have given them money and they promised me one of their 3D printers. After lowering the specifications many delays I opted for the refund, which was promised in January and to this day has not arrived. All this while they are posing as a successful startup company raising even more funds. The are selling their printer on eBay and Amazon while they cannot deliver product to the people who were promised early access to their 3D printers ! The argument that this is a kickstarter and we would not be whining since this is the risk that we take is ridiculous an everyone knows it. The very fact that we have given them our trust should not be an excuse for them to break their promises and stiff us for our money !!!
I asked for a refund about 18 months ago. Please advise when should I get it.
For those looking for a replacement for the now defunct official forums, fellow backer Gianluca Casu, set up a google+ community some time ago, https://plus.google.com/communities/117622041306695725639 I can assure you that there probably is zero participation in this group from any of the P3D people .. its just Buccy owners trying to help each other out..
Am SOOOO glad I opted for refund way back when they actually sent them.
So sad to see the Community Forum go poof - there was a lot of good information there for new users as well as for those of us silly enough to have gotten a Beta unit - now where am I gonna find the info when I need to rebuild my extruder the next time it jams? Oh wait - it just did...
Bill, I don't work for Pirate3D, far from it. I'm just well versed in spin and disgusted with the way that Pirate3D has treated its backers.
I agree refunds will never be seen. The date came and went. I gambled and lost. Poor judgement on my part.
For what its worth it looks like the official pirate3d forums have goon poof! too..
To be fair, this is a really bad PR move. When you have over a thousand people waiting for your update, don't say things like "We are not going to reply any questions on kickstarter anymore."
You need to work on your wording, you should have say "Hey guys, we are trying to improve our communication now. In order to do that, it would be great if you guys can submit your questions over there so we can answer it in timely manner. We will still monitor kickstarter community in a bi-weekly basis."
Just my 2 cent and try to help :D, if you are too busy, try ask one of your backer to be your community organizer. Relay all message through this guy, instead of throwing grenades to people.
Has anyone received their refund? I know they made up a list and timeline, but has anyone actually gotten it?
Aaron Lin: I would like to join if you consider international backers too. Thanks
Here is a contact point I think people can call
Singapore February 2013 - now phone / (+65) 8195-6256
I am interested to know that while the company has delayed shipping for Kickstarter follower, you have already started selling ONLINE to real customers and they are getting shipped!
This is what I find really interesting.
1. Pirate asks to refund us if we want, while he is making the full retail price from non backers.,
This leaves me to think of a few possibilities.
1. The price you have set for backers is so low, you are going to lose money to fulfill, as such you low ball us by "giving us the option for a refund", now that you can fulfill normal orders. so you can walk out of this alive .
2. You do not value us as backers only use us as a digit to get the eyeballs of the millions of dollars and people who believed in you so you can reach escape velocity for the normal folks to support you. We are your early innovators / early majority. and that is the way we are going got be treated..
I just want to write to clear up what you stand for. Its okay not to reply here so you can HIDE AND CONTROL the MESSAGING...
Let me translate the latest update from pirate speak... "Even though you guys are correct, we're sick of you badmouthing us on Kickstarter where all of our new potential customers and the tech press can read it, so we're moving to someplace private where we can hide and control the messaging."
@ Stephen Inoue
the article actually says they've shipped 700 "since January"..
..regardless, i'm still waiting for mine as well..
Aaron would like to join
Aaron - would like to join you too.
Please update on shipments asap. We need to know the current status, this is what a large number of people are interested. Be respectful to your backers.
From the Vulcan article Pirate 3D had only shipped a total of 700 units, and I'm assuming they weren't all to backers, but new sales too.
As backer 2.169 who was in the 2nd batch scheduled for Feb 2014 I really would like some transparency around your fulfillment schedule and who is getting printers. I'm guessing it'll be 2016 before we see anything or you quit.
@ amazon price of $999 we will never get our refunds. There's no way anyone would be so stupid to put that much out for a toy that at best makes cheap toys. Sales = refunds, remember . What a joke.
Aaron, I'd like to join...
Hi I would like to update my address as I am about to move. How can I do this?
To busy to lie to us some more? Two years and I'm still holding out some slim glimmer of hope.
Aaron, I'd like to join too.
In the mean time, I've seen some product listings on Amazon.
I think it's time we let the public know about what they can expect if they buy products from this company.
Aaron. I'd like to join. How can I contact you?
Today mark's the date of 2 years and 15 days. No refunds, no product, no response anymore.
I am preparing a case with some backers, please let me know if you want to join us.
It's been a while and I have since moved (twice). I would like to update my address so that a unit, should it be shipped, will reach the appropriate location. Thank you.
Read it! They just posted it to their Facebook. As I said before these guys are still at it and working hard.
These guys are at least trying to sort this out. We guys are actually lucky to have communication at least as I backed other projects and had to file with, "http://www.ic3.gov/". Even though I'm still pissed about the refunds I'm glad they are at least delivering their printers.
I got and use my printer. So far I'm happy. There are a few annoyances. Like no power switch, you can not turn it off except by unplugging the power.
Of course, it would be nice if they update their app's settings to allow for temp changes so I can use filaments that they don't carry (such as wood filaments).
It took SeeMeCNC exactly 3 days to deliver my 3-D printer to my door. My Rostock MAX v2 is in the house!
Well got a big box delievered to my door last night, not had time to unpack it, but is my printer.
Finally is here.
I finally gave up on P3D - Ordered a Rostock MAX v2 today.
If I ever get anything from P3D I will be pleasantly surprised, but for now, I have given up on them.
So all the remaining refunds are promised to be fulfilled this month...
@Brendan: any chance to have un update with foreseen delivery date?