Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
Chargeback Reason Code 30 - Services Not Provided or Merchandise Not Received
120 calendar days after the last date the cardholder expected to receive the goods or services (not to exceed 540 days of the transaction processing date)
VISA and Mastercard have 540 days limit. So you have almost no chance to do chargeback.
No reply and no answer.. poor customer service... I am filing up a credit card charge back.
Check out: https://www.kickstarter.com/profile/456569784
A manager of my credit card company is working on it ... I will post feedback soon.
Has anyone actually gotten a response from their help desk in the past couple weeks? I have heard nothing from that channel either.
Backers from the US can also file a complaint with the FTC. http://ftccomplaintassistant.gov
They make it pretty easy to file a complaint. The FTC has just recently dealt with another Kickstarter campaign. I am pretty sure the Pirate3d team has always had nothing but best intentions, but leaving us out of our reward or money is not good.
I contacted brendon with a request of news for printers and refunds or we start a campain contacting venture capitals and banks giving our point of view.
We need to create the letter, lets beging to develop it here.
THey forget the rule of maketing: a good customer talks to another, but and angry and piss off will talk with 10 potential customers.
....on this project which has completely missed every design feature and milestone date. Wow. It is such a shame on the creators er Liars to use our backing money to fund the R&D of their next machine which is not aimed at consumers. This is quite a shell (shill) game being played.
Refund now! !!
3,520 backers pledged $1,438,765 to help bring this project to life. Too bad over 3,000 backers are still waiting to delivery or receive refunds on this project.....
Refund NOW! ! !
Well, the problem is not the "wanting it", it's the "getting it". I got a mail that they are short on nearly everything, from materials to funds. But I still hope they'll make it.
Buccaneer - The 3d printer that nobody wants.
Has anyone from the usa, received the printer?
I have one brand new in the box still, anyone interested?
I want my refund too, but if they send me a printer tomorrow, I would take it although I have already purchased a CTC dual head printer a year ago. (I am quite happy with it)
I'll shut up the moment I get my refund. Not letting up - refund now!!!
For all other backers..
##- Please type your reply above this line -##
Thank you for contacting Pirate3D, your ticket number is (7362).
Please be informed that currently we are prioritizing serving our buccaneer-c customers first.
While we thank you for your support and patience, understand that we will only be able to continue servicing refunds once we have fulfilled all Buccaneer-C shipments to our Backers.
Should you wish to change your option from refund to the cold-bed Buccaneer (buccaneer-c), please inform us via the "Change Order Type" Form.
This email is a service from Pirate3D Support . Delivered by Zendesk.
I want a refund ASAP.
"5) DO NOT run the software on Mac as it is not supported."
Sigh -so freakin sad this whole experience...
Email i received
Right now we are in the process of fulfilling Singapore Backers from the month of August onwards.
Unfortunately we are also experiencing a shortage of several key components for our 3D printer.
- Linear Rails
- Electronics Boards
- Overseas Packaging Boxes + Foams
Due to these resource limitations, we target to resume fulfilment of overseas backers beginning October 2015.
Please bear with us as we go through this difficult time together.
The Pirate3D Team
we deserve an update! an honest one!
Also interesting: http://techcrunch.com/2015/08/12/a-review-of-the-dead-simple-pirate3d-buccaneer-3d-printer/#.q53mkj:Qhdx
A very positive review on the Buccaneer that does not even mention this bogged up kickstarter campaign. TechCrunch disappoints me for writing an advertisement piece and not even being the least bit critical to pirate3d's business practices.
Also they seem to have enough time to respond to postst in the comments section but not to us backers ?
@fidel parra: the moment you guys start really pressuring them.
when are they suppling to the US
So this shows more seed funding from this year and not long ago they mentioned in an article they are in good shape. https://www.crunchbase.com/organization/pirate3d
I wonder if they think they can just blow off kickstarter without repercussions.
Maybe someone needs to be in contact with their other investors as well.
And they are NOT low on money my friends,, they are constantly being engorged by government funded seed funds and investors.
yea __N__ explains it better than me, read his posts guys
Okay, its not so much an issue of pirate 3d's reliability in delivering the goods but rather their ethicality in dealing with their Kickstarter backers.
Now let me elaborate.
They have repeatedly failed to meet the deadlines that they have set and that's fine, we are completely okay with that. I mean being an inexperienced start-up like you mentioned , production slipups are bound to happen, even expected and we as backers of kickstarter should perfectly understand that.
However they as a company have not really been perfectly honest with us, Like what _N_ has said which I also personally vouch to be true, I have followed this case since its conception.
They delivered half fucked prototypes to their first batch of backers , That's fine, they promised them a second batch of printers and they themselves volunteered to be prototype backers, but many people I know long after that have received shoddy printers, in bad condition, some even broken , and it costs ludicruous amounts of money for them to ship back to pirate 3d for it to be repaired.
Fine,, production fuckups, but on such a sizeable scale is questionable. belies the notion of "cutting corners"
Second, a lot of the features promised ABS support, Heated bed were taken out. Personally I am fine by that but many aren't and I can understand.
Thirdly, They started this certification shit which would help them to be able to market and sell the product to future customers . And this is done at the expense of us Kickstarter backers in the form of long delays . We get nothing out of this , they used the money we gave them and instead of fulfilling our orders FIRST , they paid money for booths at various trades shows around the world. Probably lying through their teeth about the status of their venture to maintain a positive image to potential investors
Fourthly, openly lying about promised datelines which they knew they cannot fulfil..
They are selling to people, fulfilling market orders before they even fulfilled their Kickstarter orders on ebay,
I have evidence that they are marketing and selling directly to consumers the printer for a 1000+sg locally on an app called carousell,
They do have a lot of stocks, they are lying that they lack the parts, lack the printers and are taking their time to fulfil kickstarter orders..
Why build and deliver a printer for no money when you can sell one directly on the market now for 1000+ $.\
TLDR: they are fking us over man
Hey _n_ : I can assure you I am not defending pirate 3D to get my printer sooner. They have a list with a plan to deliver when the funds become available. I could personally care less what order I am in or when I get my printer because I'm in this for the investment. I made that risk and I committed my funds.
Vent all you want but guess how much farther it got you your refund??? That's right...it didn't.
Use common sense... The more support we are able to provide, the better chance these guys have on getting back to their feet. Are you forgetting this isn't an established company it's a start up. They are learning as they go. Mistakes will happen. Get over it and move on instead of holding a grudge that once again still has gotten you no further.
I'm surprised I've had to reiterate this. Yet again maybe I'm just venting as well against backers who could never do what Pirate 3D has done so far. But hey feel free to show me how much better you could have done. I'd love to see.
I am surprised that some people seem to still show patience and feel like the need to come in defense of P3D. I think their strategy may be to suck up to the pirate3d team in the hopes to move up in their fulfillment queue. Fact is that from the beginning these guys were not 100% honest. They claimed to be based in the US with an office in the Bay Area. They made a commitment to deliver their reward by end 2013/beginning 2014. They presented us with a seemingly finished prototype during the campaign. They made stretch goal promises (ABS support, Heated bed) that were truly exciting but simply backtracked after we all committed to the project. Instead of building the product they started to make a completely new design, which was not what was they told us the needed to do in the campaign. Then they started an unnecessary certification process which cost them more time and money (they could have labelled the printers as engineering samples with a disclaimer to use at own risk). Then they generously offered us a way out with a refund which I gladly accepted but was never paid. I have a lot of respect of entrepreneurship but I feel that P3D has not been as open and honest as they should have been.
I am not even sure why I am even writing this. I guess I am just venting off my frustration after being so excited to be able to buy an affordable 3D printer and having been disappointed by this team. ...after all we are just 2-3 year in right ????
@Geoff: We are only what 2-3 years in? Thats nothing. I go to school for product design and have worked with several firms now. It takes some designs up to 5 years to get on their feet and another 2 to 3 years before the company is even profitable. These guys are still so early in the game! I believe I remember hearing that the original iPhone was in development for almost 5 years before it was released. I get not everyone likes apple thats not the argument I'm having... its the fact that even one of the countries most valuable companies still took 5 years to get the iPhone into people's hands. Giving up on these guys now isn't the way to go. I also FULLY understand they have given many delivery dates and didn't meet them. If they didn't give you ANY delivery date you all would have flipped so the only option is to be optimistic and give a date that they hope to reach. As you see they haven't met any of them but theres nothing they can do about that when they don't have unlimited funds. Common people please work together and make this kickstarter a success. As a group of 3520 backers we have the power to help promote these guys!
If they got 1.5 million in this campaign, and they have a good product, how difficult it is to raise 1.5 million more to rush things up and finish all the printers and have good feed back from people? If it costs half of your company it is still worthy... Better have half of a 3 million usd company then 100% of nothing.
I don't understand why everyone keeps posting the auto reply messages. We get it. There is delays because of money shortages. I already know. So does everyone else. Now go out and help these guys. Get them sales so they have more money to purchase parts. It's not that hard to understand.
It gets harder and harder to remain optimistic.
At august of 7th I got this reply:
Right now we are in the process of fulfilling Singapore Backers from the month of August onwards.Unfortunately we are also experiencing packaging box and packaging foam shortages, and are therefore unable to fulfil overseas shipments.We cannot ship overseas as your printer will likely arrive damaged without the appropriate packaging protection.Due to these resource limitations, we target to resume fulfilment of overseas backers beginning September 2015.Please bear with us as we go through this difficult time together.Warmly,The Pirate3D Team
Auto reply from their Zendesk:
@David: Excellent sounds great thanks! I just emailed the brochure over to you.
@Nick: Awesome. Grab my address from http://github.com/Grayda (and check out https://github.com/Grayda/go-buccaneer if you're a programmer who would like to eventually check the status of your printer with a home automation system :))
Hey David Gray - Definitely. Brendan emailed me a high quality PDF brochure so I can email the PDF right over to you just let me know what your email is. And if anyone else out there wants to help spread the word and would be willing to print out a few brochures to place around their work, school, university campus, etc. let me know and I would happily email it to you. Like I said the more sales we can help them get... the quicker we can get them back on their feet in order to send out the remaining printers and refunds to those who are still waiting.
@Nick: Great update, thanks for sharing. Are you able to perhaps scan those fliers so I can hand some out at work too?
I could probably say this a hundred times, but it's a great printer. Virtually zero maintenance, prints really well (I'm staring at my USB / SD card holder that's sitting on my desk at work) and is dead simple to use. If that's not a great "my first 3D printer", then I don't know what is.
And to people like Phil Watt, we get it, you want your money back. It's not going to happen until after everyone has received their printers, so knock it off.
If anyone cares to read:
I have been in constant contact with Brendan. He has answered every one of my questions and is truly doing whatever he can to keep the company going. They are in a slump right now with not many funds to send out printers. In order to gain those funds they are simply doing what they can to sell more printers (including a recent price drop on their website) in order to pay for shipping costs. These guys are not scamming anyone. They aren't trying to take anyone's money. They aren't trying to cause any problems. And they aren't posting on here because honestly there isn't much to say. They need more funds and are doing what they can. The people who got their printer seem to love it so it's clearly a great product. All I ask is that you all have a little more patience! Product development like this takes experienced and advanced companies with funds take years to get right. Look at Makerbot. They still suck. Threatening legal action only shows your conceded nature as you only want your money back. In reality any legal action will just make their slump even deeper and you will screw over backers like me who are trying to support these guys. Giving up on their dream a few years in isn't supporting them? The point of crowd source funding is to come together as a community and make amazing things happen. One community... not every backer for themselves. Brendan sent me a brochure that I am going to pass around my university campus to help get more sales. That's what backers should be doing. Help support. Not help destroy everything they have worked for. I am amazed at some of the childish comments people post. Whether you want a refund or your printer we have to work together to help promote these guys, help promote the printer, and make it a selling success. Getting nasty articles written about them and having negative press isn't going to help them get back on their feet and most certainly won't get you your refund or printer any faster.
When a project is successfully funded, the creator must complete the project and fulfill each reward. Once a creator has done so, they’ve satisfied their obligation to their backers.
Throughout the process, creators owe their backers a high standard of effort, honest communication, and a dedication to bringing the project to life. At the same time, backers must understand that when they back a project, they’re helping to create something new — not ordering something that already exists. There may be changes or delays, and there’s a chance something could happen that prevents the creator from being able to finish the project as promised.
If a creator is unable to complete their project and fulfill rewards, they’ve failed to live up to the basic obligations of this agreement. To right this, they must make every reasonable effort to find another way of bringing the project to the best possible conclusion for backers. A creator in this position has only remedied the situation and met their obligations to backers if:
they post an update that explains what work has been done, how funds were used, and what prevents them from finishing the project as planned;
they work diligently and in good faith to bring the project to the best possible conclusion in a timeframe that’s communicated to backers;
they’re able to demonstrate that they’ve used funds appropriately and made every reasonable effort to complete the project as promised;
they’ve been honest, and have made no material misrepresentations in their communication to backers; and
they offer to return any remaining funds to backers who have not received their reward (in proportion to the amounts pledged), or else explain how those funds will be used to complete the project in some alternate form.
The creator is solely responsible for fulfilling the promises made in their project. If they’re unable to satisfy the terms of this agreement, they may be subject to legal action by backers.
The only problem is:
Imagine a few backers from Washington start a lawsuit, the company will go belly up, and all the other backers will not see anything because that lawsuit just crashed the company.
No one else would be refunded, just because they have no money at all.
And worse, that might work for a company US based, but what about international companies?
What is going on here with these refunds? This is absolute nonsense.
Have anyone in US received the printer yet?
Refund Now !!!
I wish they would refund my 600$ so I could get another printer.
This way I have no money and no printer...
When I signed for your project I knew about the risk I took. So far you couldn't fulfill your promises.
That's part of the game of risk-money.
But I think we as your supporters could at least request a honest an reliable information.
So please let us know if and when we will get our printers. I need it soon and have to purchase on from an other company. So please INFORM!
Wish you all the luck for your company. (I meen it, I'm a founder as well. To annoy your customers is bad policy though. To annoy your supporters is a dead sentence!)
The shipping charge was extra. They charge what it costs. This makes no sense.
See they continue to lie....
Really sorry for everyone on here..., I ended up nearly pursuing legal charges, and contacted half of the pirate3d team through social media to let them know this is unacceptable and that they are essentially crooks.
Log story short, they chose to send me a credit of $297 because they told me shipping a printer will cost nearly the same as making the printers. So they definitely are in a situation where they don't want to make/ship products for kickstarter backers outside of Asia because they set the pledge amounts way too low. Not our fault but we are punished by they lack of foresight.
Anyways, hope you all get your funds back soon, or get a 3d printer (though I truly think this is unlikely by what I've heard from their team about cost of making the printers and shipping).