Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
At this point I am hoping a big company like Dell or Apple picks up the IP for this and does something good with it. Then as a measure of goodwill, the new owners offer us a discount off of the purchase proce of the same value we have already invested (or more).
That way, we retain our investment value and get a better product out of the transaction.
I never received the product!! I really think that Brendan is the usually foxy pruducer, this is not the really way to lead a company
I bet Brendan declares that they are dead, and then they all reappear at a "new" company with the rebranded product to sell. This way they never have to fulfill their Kickstarter orders and can walk away from old debts with suppliers.
This Kickstarter was a tremendous failure from the start and even VC money couldn't fix it.
Yes Brendan, we do.
You need to:
1) provide real numbers on production and shipment to kickstarter backers
2) provide information on production status and current monthly production
3) provide some form of REALISTIC schedule for unit production and fulfillment
4) explain honestly your silence over the last several months
If you do this, and then keep the schedule, some of the hostility may go away. You may even be able to rebuild the reputation of Pirate3D. But that is going to take real work on your part.
We don't need to chat. We need our refunds! !!
Update here or on Facebook or zendesk or somewhere other than here?
Hello there Backers,
Look out for an update next week. We need to chat.
Have anyone of the blocked try to enter other projects?
Hi have emailed and sent this a few times over the months, so will leave this here:
My name was in the list of Australian backers that was to receive the cold bed printers in March.
Still nothing has arrived yet, so it's about 5-6 months past your delivery advice.
I like the idea of bringing this up to CASE (for Singapore backers).
How to organize?
Where is MY REFUND !!!
A GREAT IDEA !!!
To bring 3D printing technology into everyone's home by building a quality and affordable 3D printer that everyone can enjoy!
So very happy !!!
where is the money's problem ????
Has anyone in Singapore gotten their printer or refund? I opted for a refund, but obviously that's not going to happen. Can we bring it up to CASE?
Kickstarter could care less, they got their cut of the funds and the have no obligation to do anything.
The run the platform that seems to be more times then not some type of pipe dream to a scam.
In this case Kickstarter got a boat load of money and their done.
As a general statement I have went from someone who loved backing projects and seeing the results, but as of late I have cut way back.
It seems that creators go out of their way to get funding with updates, perks and on,, but once the get they get the money silence...
I contacted my CC company via the steps posted before. They attempted a claim, and approved it only to call me back the next week can cancel the claim because their policy will only honor the date of transaction. In other words, when it got time for the next person to review it, they passed the buck and didn't want to follow through with what the original customer service rep wrote up.
At this rate, I have accepted p3d has screwed us, and it is definitely time to organize a lawsuit against them. They want to lie, mislead and take advantage of people. Well, we certainly can lob some cannon balls back at them, and sink that ship.
This is the latest article in the local Singapore Papers:
It is a couple of months old.
It is about time that KickStarter commented on where they stand with Pirate3D. When you have 1 $1.4 million dollar round of fundraising and you leave your backers in the dark, move your Kick Starter support to FaceBook, ZenDesk, etc. there should be some kind of consequences. KickStarter needs to provide transparency and comments on their current relationship. At some point this project will be dead. It may end up in litigation, and the lack of transparency, follow up and out right theft of using our funds to ship units to new paying customers is outrageous. I bid on this listing because on the campaign page it stated they were based in San Francisco where US laws apply. I feel cheated, and while I accept risk and loss, the shenanigans that have gone on with the project are beyond outrageous!
They are sending base on lower logistics cost, asia first. its very expensive to send a box half empty to the usa.
Why are orders being fulfilled by location and not batch number in accordance to the original kickstarter campaign? There is no indication of progress or ETA on delivery dates
Lesson Learned: When doing an experimental Kickstarter, do not spend a bunch of time and money on certifications for home use. Instead, focus on satisfying your backers first, then spend time improving your product.
In case anyone missed Andrew Ogier's post. It's not looking good at all.
"I put in a support request to them, and I think its fair to say I'm never, ever getting this printer, or my money back.
This is what i got in response from them:
Pirate3D Support (Pirate3D Support )
Sep 14, 23:52
I understand the urgency of your request.
At the same time, I regret to inform you that Pirate3D is currently experiencing a severe cash crunch.
This has made it impossible for us to maintain the core functions of our company.
Effective on the 14th of September 2015, Pirate3D will be freezing all business operations until the 30th of October.
We have a funding deal on the table, but it will take some time before fresh funds come in.
For those customers requesting where are their things (after being shipped), it is because our 3PL has "confiscated" the items due to payments we have in arrears to them.
As has been mentioned on Kickstarter before, our current mode of business operations are financially unsustainable.
We will use this downtime to set our house affairs in order, so that we may continue fulfilling all of our remaining obligations to you.
Please be patient with us, as this is a very tough road for us to walk.
Fund raising is still ongoing, please keep this email confidential. It is intended for your eyes only.
Beyond annoyed right now. I'm $500 out of pocket."
Still waiting when do I get my printer?
I want my refund now! It is way over due!
Very good vidéo stabilization system !
SteadXP - The Future of Video Stabilization
Those vulcanpost articles (especially the negative one) is very old. That doesn't make the whole situation better, but the "sinking" article is one year old now. I'm still hoping they can rescue their company and our funds. Just hoping, though.
@Andrew - Wonder why they haven't sent anything out with this kind of information to the general backer community...
Then again, I don't wonder...but that's very disturbing.
a response to a comment posted to a recent article:
"Previously we have had too many channels of handling customer support (Zendesk, support mail, Kickstarter, Facebook and others) for such a small team. Just three weeks back we have consolidated all our support handling into Zendesk and cleared all the support tickets thus far.
If your issue has not been handled, please create a support ticket at:
And we will get right to you."
Sounds like this is the route to take instead of sending letters to Brandon or otherwise.
Hope this helps, I just wrote them about my printer that was most recently promised for March 2015.. uh-huh....
I send a letter to brandon to be honest with the backers no response.
私の3D printer は、いつ届きますか？
It's safe to say this project is dead and we are out the money....
Here is the Facebook of Brendan
They mention they have deliver 700 printers.
Trust is the basis !! Pirate3D must go through with this adventure for the whole community mobilized . It is very important that we receive more information and this more régulièreme . I think many are very impatient and I am one ;) but we need to know to understand ! Pirate3D thank you to communicate and assume the same things if they are hard to say!
I put in a support request to them, and I think its fair to say I'm never, ever getting this printer, or my money back.
Beyond annoyed right now. I'm $500 out of pocket.
@Branden G: I cancelled a print last night because no filament was coming out. Ejected the filament and looked at the spool and.. the filament had snapped in more than two dozen places. I had unwound about half of the filament off the Verbatim spool and onto my P3D spool. The wind wasn't very tight, so I suspect the oxygen absorbers I put in there caused the filament to become brittle and snap My new suggestion is to just put the filament in a container without any of those oxygen absorbing packets. I'm going to return the filament to Officeworks for an exchange, as I've got half a roll of useless filament now.
But my screwup aside, it still seems like good filament :)
Guys I think we can get our money back. Does anyone live in Washington?
“Washington state will not tolerate crowdfunding theft,” stated Ferguson in a press release announcing the ruling back in July. “If you accept money from consumers, and don’t follow through on your obligations, my office will hold you accountable.” The release then goes on to encourage people in similar situations to file complaints with their state's attorney general.
In the time I've spent waiting for this product, I have:
Had a child
Changed my job
Got promoted 3 times in that job.
Welcomed a new generation of video game consoles
Upgraded my phone
Seen the future of 3D printing in the form of reservoir based printing
Had 2 birthdays, with a third one in less than 2 weeks.
If I can do all that, and they can't even assemble 3,000 printers, then let's be honest with ourselves. Those of us (almost all of us) who haven't got a Printer by now will never see one. Pirate3D will sink or run off with the funds, and will never fulfill their obligations until we take legal action against them.
@Brendan G: Here you go (shortened with goo.gl because it links to an Officeworks search so you can see all the colours): http://goo.gl/CXey0V . They have transparent filament too, which was tempting, but I went for the "silver", which is a nice mid-tone grey that prints out stuff like this: https://instagram.com/p/7QTqzoKZ5d/…
So far I've had no issues printing, then again I've printed the key holder and attempted 2 other prints that failed (I suspect that was due to not calibrating before printing)
I'll look into the painter's tape. I'm happy to pay for the P3D material (supporting the company and whatnot, plus holds rather nicely and is pretty much set and forget) but the tape'll do in a bind, or if the material is no longer available
Still waiting here in Canada...
@david gray I've moved on to the blue painters tape. It's been holding pretty well. Only ever have issues when I print a lot in the same area and forget to put new tape down.
Can you provide a link to the verbatim pla? What do they say is the appropriate printing temperature for it? Let us know if it keeps printing with no issues as I'm looking for some non pirate 3d filament.
I've had the same issue with breaking filament. I never leave the pla in unless I know I'm printing more shortly. Every time I leave it in the printer next day it has like 10 breaks in it. Less headache to just eject and reload next print like you said.
Or should I say all of use backers would be interested in the new kickstarted rules and Liabilities:
Maybe Pirare3D would be interested to know this:
I just want some closure regarding this campaign and just move on.