Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
I'm still waiting the pine64
I received my unit ages ago and I'm still loving the little thing. Thank you for doing the job right. So few do.
Sorry, I meant most power supplies automatically switch voltages. The adapter is typically just a 'dumb' unit that allows you to plug it into the mains in whichever country you are in.
@Dominic Wong: most adapters automatically switch voltages, and since yours works most of the time, that doesn't seem to be the issue here. More likely, the supplied power supply doesn't have the amperage to power both the Pine64 and whatever peripherals might be attached to it. Get yourself a 5.1V 2.5A dedicated power supply, like this: https://thepihut.com/products/official-raspberry-pi-universal-power-supply
Hi, I have previously mentioned that I received a US power plug instead of a EU one. I am currently using an adapter but was wondering if it's ok because of the difference between 120V and 240V. I frequently experience my screen going blank and grey
I'm one of the many people who received a DOA unit. Unfortunately their support won't address this as they have a 30 day warranty. It's interesting that a company which has such a poor track record of timeliness expects their customers to immediately open their systems when they finally shipped. Shame on them.
Addendum to my previous comment:. Didn't realize I needed to register an account first. Was able to submit a ticket, we'll see where it goes from here.
Still waiting on my Playbox I ordered as an add on with my initial Kickstarter pledge. Emailed support months ago, never received an answer. Tried their ticketing service, won't allow me to make a new one. Really getting tired of the runaround crap.
Delivery completed. I just received the last missing parts (z-wave and housing). After asking about the delivery of the missing parts pine support told me they already had a failed delivery attempt. Sadly they missed to inform me about that attempt.
I am very keen to try out the openHab with the z-wave on the pine. Keep fingers crossed.
I'm waiting and waiting and waiting ... since ONE YEAR !!! :-(
Hi Tom, thank you for your info about the ticketing system of Pine64. It's really helpful!
I haven't received my Pine A64 due to some reason. It was sent but then returned. I contacted the Pine64 sales team and they promised me to send my computer back. Unfortunately, it never arrives and they stop replying to my emails.
A couple hours ago, I made new ticket in https://support.pine64.org/portal/newticket
and I got response very shortly after.
for anyone who needs help, ask the Support team through the ticketing system :)
Anyone getting a PInebook? (snicker)
@The Respectable Darius Von Hinterhelt - I sent them dozens, it takes dozens of e-mails to get them to fix all their errors but I eventually beat them down enough and got my stuff after half a year.
To get Pine64 help, either:
Visit the forum -
Or submit a support ticket -
Emailing the company directly no longer yields good results, they want you to use this ticketing system they've set up. Alternatively drop by the forum.
I have not received anything so far, either a product or an answer
It seems amazing to me how many people don't understand what kickstarter is.....YOU ARE NOT BUYING A FINISHED PRODUCT FROM A COMPANY. There are many problens that come up and I think we have seen quite a few with the Pine 64. The bottom line is that there is no recourse with a failed rollout. It's like buying stock.....you can win big and you can lose big.
I received mine when the campaign finished. However, the order arrived wrong. It took over a year to get right. But they did get it right in the end and were very polite about it. So I'm happy.
I recieved my pledge, missing power cord so i'm out of luck. Been sitting waiting on a response from them. Plus i never recieved my 2 enclosures. Hmm i have feel for the company, because so many people were angry and made threats. I have not been vocal but have sent 1or 2 email waiting patietly. But now its to the point i am giving up hope.
It's sad to see that so many are still waiting on their Pine64. I recieved mine over 6 months ago.
What's going on, creators?
I never received a Backerkit survey request or my kit.
Can you help? I just requested a backerkit survey after reading your july 2016 update .. but would have expected some communication coming my way before this..?
February the 20th - still waiting for my Pine. Second project I baked on kickstarter, second fail. I'm pissed off.
Just popping by to say that I love my Pine and use it very frequently for projects and servers!
This company is a joke. Seriously! I still haven't received all my pledge.
Pine: I am still waiting my Pine :<
Pine: Thanks for not responding to a single one of my messages, not sending an inclosure, and sending me a Pine missing parts. You stole my $100 at this point. I can't even buy my own enclosure because I will be enclosing something that doesn't work. If I wanted to build something from scratch I would have spent a couple days with a soldering iron and kept my sanity. What a tremendous waste of time. I'm so disappointed and can't believe I encouraged friends to kickstart you. The lack of communication is ghastly.
To get Pine64 help, either:
Visit the forum -
Or submit a support ticket -
Someone want my pine? Brand new never used, email firstname.lastname@example.org
@Sam & @Mike codd - Enclosures, we don't need no stinkin' enclosures. Seriously, after spending half a year with my boards not in one, "I feel your pain". Just buy the C4Labs or Eleduino enclosure and then ask for your money back. The Pine case stink like 3 week only Sushi.
@Steven Hoover - It is possible, so not all is lost even if it is frustrating. Bluetooth has never been a problem for me regardless of OS. I have had USB and keyboard issue along with (Windows-like) non-responsive touchscreen issues using the LCD.
You conclusion is mostly correct. I knew this would never replace the latest tablet or even a decent laptop. It is a compromise of both at a reasonable price. The problem is a collection of loser clowns made it. History is replete with good ideas killed by bad execution and this campaign is in that list. Personally, even though Win10 will slow the computer to 30% speed I mam hoping the Udoo will deliver the promise Pine failed to execute. After all, it is Italian instead of chinkware. China = shit in the sun.
Where is my enclosure, please........!!!
I'm. Still waiting for my enclosure. Sent 6 e mails with no reply, impressive �
It's been awhile since I checked in here, so has anyone gotten an android, (or any OS version), to work with the LCD AND have the Bluetooth work??
I've got the Android 5.1.1 I believe on mine and it works with the LCD screen but Bluetooth switches itself off right after I turn it on.
This project is so wasteful. It seems I essentially got a "big brain" android tablet with no internal speakers, no microphone, no camera, is five times thicker than most android tablets and on top of that costs way more????
I wanted a small Linux based computer, (or anything but android), to be portable. This thing is a joke.
@Jaden Jaroscak - I spent hundred but I can understand. I had to hassle them for months to get all the missing items they never sent and how frustrating it was to deal with them. They were constantly making promises to send it and then not doing so, again and again. I know your frustration. You should not have to fight to get what the promised. It should just be sent. It very irresponsible of them to treat people like pestilent creatures and not supporters. Although, I doubt they will get any future support from all the people they are screwing over such as yourself. I will certainly not support any Kickstarter campaign they do in the future. It's too much work to get them to do their job correctly.
@Marty999 - Yes, one uses 5.1.1 and the other uses 7.0 but I have had issues using a keyboard with 7.0. Since you are getting the logo it is not a hardware issue. It took dozens of boots for 5.1.1 to work but once it did it works every time. I would download the most recent version and burn it again. Try using Win32DiskImager instead of the crappy AllWinner software. Every SD card I have made with Win32DiskImager but most of the time the AllWinner software fails.
I'm very disappointed in this project, I never got any of my accessories ($50) which may not seem like a lot of money but I was only 15 years old when I backed this and this was the 1st thing I ever backed on Kickstarter
just wanted to inform that the Z-Wave module works well. Installed openhab image from September 2016 (which is the image with preconfigured Z-Wave module). After waiting for a while called the ip-adress:8080 in my browser and had a bit trouble with the different displaying options... some UI's just didn't display anything (or I was too impatient). Two of the (I think) 5 options worked and could display the UI on my Tablet and the Smartphone. Adding a Cyrus Z-Wave Plus Powerplug worked like a charm and it was available for switching on and off and displayed the power drain correctly. I could not add a Cyrus 4-in-1-Multisensor as it would not pair after several attempts.
So after ages waiting for the pine64 board and then waiting even longer for the Z-Wave module to arrive I finally have something working...
If any of you are still waiting for your boards or Z-Wave modules I feel with you! The only possibility you have to receive an answer as to where your shippment might be (or might not be since lost or whatever) is to go to their website and file a ticket for support:
Guys, I am backer 1,203... still haven't received my unit...
What is the deal?
And I have been waiting 6 months for an updated image to come out on their wiki... not sure anyone is working on this.
Has anyone gotten the LCD to work on the Android image with the 2GB board? I cannot pass the boot screen.
So have you guys tried going to the forum? http://forum.pine64.org/
If you still haven't got your item shipped to you, maybe you should go here and ask what's up.
I am annoyed. I still have not received and nobody at pine bothers to help me.
@ carolina - I could never get the LCD screen to respond using Android 7.0 TV. Android 7.0 and 5.1.1 are what I use. The TV version does not work with the LCD, etc.
I am still waiting for my second Z-Wave and case. Not that it matters anyway since both stink and they can not be use together. Pine is really incompetent at everything they do.
@Dominic Wong - Change the Display resolution, it probably went from a default of 720p to 1080p. With Android 6.0 and 7.0 you can change the font and text size independent of the resolution but not with 5.1.1.
Are there any news on the open shipment of those Lithium batteries yet?
How about those IoT kit ZWave modules? last I was told by support in September they were shipping the following week. It has been 16 weeks now. Even with very slow shipping it should have arrived.
after having received the pine64+ board end of May I was eagerly awaiting the Z-Wave module, since that was the (new) main task for my pine (after testing several distro's to a very unpleasing result). The Z-Wave module was sent to me beginning of September, but never arrived at my door step even though tracking said they tried to deliver and no one was there (but I know I was there in that day) and they did not leave a pickup notice. It was then shipped back to China.
I complained via email but the only way in which I could get someone to answer me was filing a complaint through their support homepage. So only if you get a support ticket you will receive answers.
The Z-Wave module was then reshipped to me beginning December and it finally(!!!!) arrived at my door yesterday! Haven't installed it or the openHAB system yet but will try it out soon (maybe on the weekend). Just happy that I finally have something in my hands after waiting... how long again? Almost one full year :(
HELP!!!! not sure how to use the IRC thingy so im gonna post here. I recently clicked on the update icon and it installed some version 1.2.6. after that, the icons all shrunk. the words are very small as well. when im using netflix, the subtitles are very small as well. any idea how to make it big again? i went to settings, display, font size and chose the largest but to no avail... it's connected to my TV btw
@carolina turn it on and it will look like your android phone. hook it up to your monitor or TV using HDMI cable, then you can setup wifi or connect an internet cable. next, download your apps such as youtube or netflix, just like how you would on your phone. unless you use and iphone, then good luck =)
Yep, they don't seem to be responding to any contact on my behalf.
I will be filing a fraud claim with my bank to get the money back- money was given with promise of a product in return; Product was not delivered; Seller is not responding to inquiries or requests for refund. This has all the makings of fraud.
If they're having issues with fulfillment, manufacturing, qc, or whatever else, they need to make it clear that that is the case and refund those who didn't get their products. Yeah, I probably wouldn't back another one of their projects, but at least they wouldn't have be considered fraudulent...