Frequently Asked Questions
As our products are guaranteed of High Quality, we do not offer refunds, returns, or exchanges on items received as Kickstarter rewards.
Because the support that we get from our backers is what enables us to run and grow our startup, collect customer feedback, develop new products. In the Kickstarter community, the items that you receive after making a pledge are referred to as "rewards" because they are not purchases like in usual way.
But we do appreciate your support of our campaign!
If you have any questions, please, feel free to contact us at firstname.lastname@example.orgLast updated:
Providing global shipping and warehousing logistics risks we outsource that stuff for experts. But even in this case there may be some unforeseen circumstances like weather conditions, port congestion and etc.
If all goes according to a plan, we will be shipping Photon LMS to our backers by the end of June 2020.
Please NOTE that this is our target timeframe and you should keep in mind that unforeseen delays might take place. It is an estimated date but not a guarantee.
Remember we will not ship products out unless we know everything is of High-Quality!Last updated:
Worldwide Shipping doesn't include taxes and fees.
This is due to the fact that we can not accurately calculate taxes for each country and include them in the cost.
*(No duties and taxes only for US backers)*
Also we cannot alter the value of your rewards on customs declarations - the value will be declared as the total value of the items contained in the shipment.
But as you know, the tax payment process is very friendly. Courier service along with the parcel will bring you a tax receipt.
Anyway please check with your customs office for specific details. Customer is responsible for all applicable taxes or duties.Last updated:
To explain and justify the cost of delivery we give the approximate dimensions and weight of shipping box:
1. Dimensions: 650 x 550 x 230 mm (25.6 x 21.7 x 10 inches);
2. Weight: 23 kg ( 51 lb);
3. Delivery method: priority air delivery with the ability to track the parcel;
4. Addition: all parcels will be marked as fragile and especially valuable cargo to avoid damage during delivery.
5. Packing: special. This means that our device will be packed with the standards of transportation of TVs, LED panels and other valuable goods.Last updated:
Any pre-set made by a user is added to auto shoot system. It means that if you save 100 pre-sets the system will take 100 shots. The pre-sets editing for auto shooting will be available in next version. The user will be able to create the list of preferred pre-sets and save them as a set!
‘PhotonLMS’ FREE App is available on AppStore and you can easily check how it works:
We are here on Kickstarter to get feedback and wishes from our customers how to improve our product for your daily use.Last updated:
Specification that is stated in the campaign is for existing Prototype#2 basic tech specs, but not the ready product!
During the production process we are going to improve LEDs CRI to maximum possible way, because we know how it’s crucial for photo/studio lighting.
So YES it will be higher!!!Last updated:
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